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Technical Support Engineer – Source Vessel

ASML | Chandler, AZ, US

Job Type: Full Time

Posted 27 minutes ago


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Description

Location

Chandler, US

Team

Customer Support

Work experience

2-3 years, 4-9 years

Educational background

Computer Science, Mechanical Engineering, Electrical Engineering

Travel

25%

Workplace type

On-Site

Fulltime/parttime

Full time
Job ID: J-00287560

Introduction to the job

As a member of the EUV Tech Support team as ASML, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

The holder of this position will be responsible for the Source Vessel and Tin modules used for EUV plasma generation. This position will require specialized diagnostic and hardware (HW) skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will work closely with the CO2 Drive Laser engineers for critical HW replacements and escalations, and cross-training.

The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.

Role and responsibilities

Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.

Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.

Support the Fab and Planning team in complex service action sequence creation and review.

Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency and develop and implement best-known-methods to drive optimized shift-to-shift performance.

Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.

Improve service mix and structural issue documentation including initiation, review, and improvement rollout.

Understand and drive continuous improvement towards ASML’s performance and cost KPI targets and present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.

Education and experience

To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Tech Support Engineer, you’ll need:

Bachelor's degree or equivalent experience.

2+ years of technical knowledge of semiconductor industry - EUV and/or DUV technology knowledge preferred.

Experience with EUV Vessel and/or CO2 Drive Laser is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

Can observe and respond to people and situations and interact with others encountered in the course of work.

Must be able to read and interpret data, information, and documents.

Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

Result driven-demonstrate ownership and accountability.

Identifies bottlenecks and drives improvements.

Demonstrate open, clear, concise and professional communication.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other Information

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Position could require up to 40% travel in the training period, and the willingness to work extended hours including nights, weekends, and holidays.

Valid driver’s license and passport required.

Ability to travel in US and internationally.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role within Office

Responsibilities:

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

Occasionally lift and/or move up to 20 pounds.

May require travel dependent on business needs.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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