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Description
- Address end-user issues within SLAs by partnering with Delivery Teams
- Work with the user community to troubleshoot PROD issues and provide workarounds.
- Perform end to end RCAs when required for our IAM systems.
- Establish and implement a robust application monitoring process to make sure we have 24x7 alerting in place.
- Identify Provisioning failures in the environment and provide solutions
- Partner with internal teams to ensure support activities are aligned with the application designs.
- Establish Monitoring and Alerting for Key Controls , work with Audit teams to support Control walkthrough and evidence
- Identify opportunities for automation, evaluate new tools, and drive implementation of technology that creates value for the organization.
- Build strong relationships with customers, stakeholders, and team members
- Provide regular updates to the management team on project progress
- Perform User access certification activations and validations
- Provide support on Cert creation and Modifications on a daily basis.
- Assist with creating and updating Segregation of Duties matrix for IT roles.
- Assist with implementation and integration of IT RBAC roles within SailPoint.
- Support the rollout and onboarding of new applications
- Provide Bulk requests support to Users and application teams
- Perform ad hoc data requests and build operational reports
- Assist in monitoring, troubleshooting, and providing problem resolutions to related incidents
- Operational support with change and incident management processes
Capital One is open to hiring a Remote Employee for this opportunity.
Basic Qualifications:- High school diploma, GED or equivalent certification
- At least 6 years of experience in Information Technology
- At least 6 years of experience in Sailpoint or another Identity, Governance, and Administration (IGA) tool
- At least 4 years of experience in Java or Python
- At least 1 year experience with cloud computing
- Bachelor’s Degree
- 5+ years of experience supporting Java and SailPoint applications
- 5+ years of experience troubleshooting SailPoint workflows and customizations
- 3+ years of experience with Role Based Access Controls (RBAC)
- 3+ years of experience troubleshooting end user issues in Access Certifications
- 2+ years of experience with Amazon Web Services (AWS)
- ITIL Certification
- AWS Certification
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $170,700 - $194,800 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
