You are an experienced researcher with focus in content writing. Must have experience working in agile framework in the investment and trading sectorYou will be part of the team that focuses on delivering a truly customer centric value proposition through superior products, marketing communications and contentDo work that matters:Join a team that is embarking on new and exciting ways to positively engage and grow our customers. You'll use your expert knowledge in share trading and copywriting to create and deliver engaging content for our key segments, particularly our frequent traders and high value part of the big picture: The Digital Content Research Manager (writer) role position sits within the Engagement & Personalisation, Centre of Excellence (COE) which is part of a wider Digital & Customer 'll report to the Content and CommSEEK Senior Manager, but your day-to-day focus will be part of the Engage & Grow a Digital Content Research Manager (writer) you'll lead various initiatives across CommSec.Your day will be about:Breaking down complex topics into content pieces that are easy to understand and cater to a wide range of customers across our more experienced trader segmentsIdentify content gaps and unlock new opportunities that will contribute to the overarching digital engagement and content strategy.Work in partnership with Product Owners and key stakeholders to deliver a seamless and effective digital experienceManage stakeholder and compliance feedback while maintaining customer friendly copy that meets brand and tone of voice requirementsUse web analytics, research and customer feedback as a basis to deliver and optimise content and reporting systems to measure performanceDevelop, maintain and enforce the CommSec content style guideWe're interested in hearing from people who have:Solid experience with a range of qualitative and quantitative research techniques A proven track record of planning and executing a diverse range of research techniques Are comfortable with stakeholder management, presenting research findings and facilitating workshops A growth mindset – a strong and demonstrable desire to learn, and help others learn An in depth understanding of advanced investing concepts, products and strategies to deepen customer engagement through personalised content and services for our high value customers (HVC)Excellent written and verbal communication skills and are comfortable working across a number of projects and subject areas Relevant tertiary qualifications, i.e. IT, Marketing or Communication is preferable, although industry experience is also highly you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your 're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .Advertising End Date: 30/04/2024
