Aboriginal Partnerships Officer (Vpsg4) Department of Transport Organisation: Department of Transport and Planning Occupation: Aboriginal and Torres Strait Islander services Reference: 2096 About the Role*This is a 5 month Fixed Term Position*The Aboriginal Partnerships Officer sits within Regional Surface Transport and is responsible for leading, coordinating and providing expert advice to develop, maintain and support strong working relationships and partnerships with Registered Aboriginal Parties, Aboriginal Community Controlled Organisations and other Aboriginal stakeholders within the region, built on mutual trust, respect and understanding.This is an excellent opportunity to work in your community / region and deliver the Transport Portfolio Aboriginal Self Determination Plan 2020-2023, Action 6 Regional Chapter (Action Plans). The Aboriginal Partnership Officer will work alongside the Aboriginal Self Determination & Reform branch and supported by the Aboriginal Partnerships and Engagement team within the branch to deliver on the Regional Chapter and cultural safety action plan for the Region.This role has been designated for only Aboriginal and Torres Strait Islander DescriptionPosition Outcomes / Accountabilities • Effective Stakeholder Management – The Aboriginal Partnerships Officer has developed and maintained strong relationships with the Registered Aboriginal Parties and Aboriginal Community Controlled Organisations across the region.• Plan Implementation –Effectively implemented the actions from the regional Self Determination Plan in a timely manner. • Expert Advice –Provided specialist advice on engagement with Registered Aboriginal Parties and Aboriginal Community Controlled Organisations across region. • Cultural Competence – Aboriginal Partnership Officer will develop in collaboration with the Aboriginal Self Determination and Reform branch a Cultural Safety implementation plan to improve the regions cultural competency.• Promote and support safe, inclusive, and flexible team individual demonstrates strong abilities in partnering and co-creation by actively engaging with users, stakeholders, and experts in the design process, gathering insights, and involving them in prototyping and testing. They exhibit advanced critical thinking and problem-solving skills, relying on existing guidelines or thorough analysis where guidelines are lacking. In project delivery, they effectively execute tasks according to plans or prioritize based on urgency and impact when plans are absent, utilizing appropriate task management tools and maintaining accurate project records. Their accomplished interpersonal skills enable them to perceive underlying concerns, maintain genuineness in interactions, and optimize outcomes by understanding others. Moreover, they adeptly handle difficult conversations, attentively listening, clarifying issues, and seeking resolution options.Qualifications and ExperienceMandatory• This role has been designated for only Aboriginal and Torres Strait Islander peopleDesirable • Relevant experience in working with Aboriginal communities and organisations• Tertiary qualification in a relevant or a related disciplineWhat we offer• Meaningful work making Victorian communities more accessible and liveable • Professional growth and development opportunities across the department and the wider Victorian Public Services• A hybrid working model focused on collaboration and teamwork• Optimal work-life balance initiatives including flexible working arrangements• We prioritise the development of a safe and inclusive cultureCulture ValueWe are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our to ApplyClick the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on Tuesday, 10th October further information about the role please contact Harvey Dinelli - Manager Transport Strategy via ******. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements. 22 jobs are currently listed for Department of Transport and Planning
#J-18808-Ljbffr Posted a day ago Hr Systems & Processes Sme (Vpsg5) Department of Transport Organisation: Department of Transport and Planning
Occupation: Human Resources
Reference: 2049
About the Role
The HR Systems & Process SME supports the business implementation, readiness, and support for the Departments instance of Human Capital Management - VicGov People.
This role provides specialist HR knowledge (operations, processes, data) to ensure our business processes/policies/people are evolved to successfully embed the new system.
This is a Fixed Term Position until 28 June 2024
Understand operational and strategic priorities when providing advice on design and build of the SAP SuccessFactors modules and processes.
Support change management activities to effectively drive the adoption of new change initiatives across the DTP portfolio.
Build and maintain strong effective partnerships with internal and external stakeholders and developed a sound understanding of key stakeholder needs, resulting in effective outcomes, and stakeholder satisfaction.
Demonstrated ability to effectively review, develop, and recommend improvements to procedures/processes and plans to improve quality and timely delivery of services for DTP and our Transport Portfolio Partners
Key Selection Criteria
We're looking for an individual who excels in Customer Focus and challenges the status quo to achieve long-term client satisfaction. In the ever-evolving digital landscape, our ideal candidate will possess accomplished Digital & Technological Literacy with an ability to integrate advanced capabilities into service delivery and balancing technology with strategic focus.
Innovation & Continuous Improvement are key to our success. If you can design and implement systems for ongoing enhancement, analyse data for improved quality, and create environments fostering innovation, we want you.
Additionally, as a Systems Thinker, you'll diagnose trends, coach problem-solving, and understand complex linkages within DTP.
Critical Thinking & Problem Solving are crucial. If you can deliver effective solutions, prevent recurring issues, and generate tangible business outcomes, we invite you to join our friendly team.
Personal Attributes
On a personal level you will enjoy working collaboratively and be comfortable with changing priorities.
Qualifications and Experience
Prior experience working withSuccessFactorsor other HR platforms
Experience in HR system implementation
What we offer
Meaningful work making Victorian communities more accessible and liveable
Professional growth and development opportunities across the department and the wider Victorian Public Services
A hybrid working model focused on collaboration and teamwork
Optimal work-life balance initiatives including flexible working arrangements
We prioritise the development of a safe and inclusive culture
Cultural Values
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close10.00pm on Sunday the 8th of October further information about the role please contact
Samantha Bortey HR Platforms and Governance Manager ******
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements
23 jobs are currently listed for Department of Transport and Planning
#J-18808-Ljbffr Posted 2 days ago Customer Insights Lead Department of Transport Company description:
About Us
The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.
Communications, Operations & Experience Division
Communications, Operations & Experience is a Division within the Department of Transport and Planning, and is responsible for informing, consulting and engaging our customers, industry partners, employees and the broader community about Victoria's Transport and Planning programs, projects and services. We enrich Victorians' experience of an integrated transported and planning network by providing information and experiences that support simple, safe, connected journeys and healthy places.
Customer Research and Insights Team
This role is within the Insights, Brand & CX Team. There is two parts to the team with one part being responsible for CX Measurment and Strategy and the other being responsble for the Insights or Market Research Program. This role is in the Insights Team. There are two roles reporting into the Manager's role, one of which is this role.
Job description:
About the Role
Join our Insights, Brand & CX Team as a Customer Insights Lead. In this role, you'll be responsible for conducting comprehensive market research projects, overseeing methodologies, stakeholder relationships, and communication. You'll prioritise and manage critical research projects with complex methodologies, ensuring timely and seamless execution. Additionally, you'll present customer insights to senior leadership and lead workshops for various stakeholder groups. If you're passionate about driving meaningful customer insights, this is the role for you.
To access the Position Description, please click here.
Position Outcomes / Accountabilities
• Manage various market research programs from end to end in a seamless and timely manner and be the subject matter expert for DTP
• Programs are both ongoing such as Mystery Shopping Program and Brand Health Monitor (may change) and one off research projects such as a recent study we did into Accessibility and PT
• Present key research findings when required internally and externally across all levels. Utilise information from a variety of sources and show the data in an engaging and relevant manner, ensuring recommendations are data driven.
• Manage the procurement process for various projects in a manner that meets the probity and integrity expectations of the department in a timely manner.
Key Selection Criteria- We are seeking a highly skilled and adaptable candidate for a key role within our organisation. The ideal candidate will excel in stakeholder management, demonstrating the ability to identify and address complex and competing needs while driving innovative solutions. A candidate with outcomes thinking, a collaborative spirit, and resilience, will play a pivotal part in the success in this role. If you're a candidate who thrives in a dynamic environment and is eager to make a meaningful impact, we encourage you to apply.
Qualifications and Experience
Mandatory
• Recent experience in market research.
• An appropriate tertiary qualification in marketing, business, psychology, economics, or commerce.
Desirable
• Experience in a leading Market Research Agency and/or Blue-Chip Corporate/Large Government Agency.
What we offer
• Meaningful work making Victorian communities more accessible and liveable .
• Professional growth and development opportunities across the department and the wider Victorian Public Services.
• A hybrid working model focused on collaboration and teamwork.
• Optimal work-life balance initiatives including flexible working arrangements.
• We prioritise the development of a safe and inclusive culture.
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the'Apply'button and follow the prompts. Applications should include a resume and a cover letter. Applications close11.59pm on Wednesday, 4th October further information about the role please contactMark Meade - Manager - Customer And Performance Insights via or ******.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
#J-18808-Ljbffr Posted 2 days ago Mtp Bus Coordination Manager (Vpsg6) Department of Transport Full Job DescriptionJob Description Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport and Planning Salary: $129,379 - $173,138 Occupation: Executive Management Reference: 1631 About the Role Fixed Term 30 September 2024* A significant overhaul of Melbourne's metro rail timetables will occur as part of the Metro Tunnel Project (MTP) which will require a major change to the Metro and Regional Bus routes that provide a connected journey at train stations for passengers. The MTP Bus Coordination Manager will lead scope development via a working group for the implementation phase of the Metro & Regional Bus coordination program in accordance with Bus / Rail coordination guidelines. The focus of the role will be to lead the MTP Bus / Rail coordination program to Bus / Rail coordination guidelines be developing scope, implementation strategy, managing risks, issues and budget. The role will also require excellent proactive engagement with the Metro / Regional Bus community as well as manage other key stakeholder relationships within the network change streams. The role will require a continuous improvement mindset and continue to question the status quo for implementation Position Description, please click here Position Outcomes To be successful in the role, the individual will demonstrated proficiency in Project Delivery by effectively translating strategies into actionable programs or projects, including defining governance measures to manage risks and ensure success. They will also exhibit strong Systems Thinking skills, proactively formulating courses of action based on a deep understanding of the business environment and championing this approach organization-wide. We are looking for someone whom will excel in leading and navigating change, implementing structured change management initiatives, and clarifying the benefits of change during times of uncertainty as well as foster innovation and continuous improvement within their teams, maintain resilience in challenging situations, and exhibit flexibility and adaptability in response to changing priorities and new ways of working. Further requirements of the role outlined below: Pilot Bus coordination guidelines on Bus /Rail coordination packages in FY23-24 delivery. Finalise bus coordination scope documented in the form of detailed service specifications that meet quality assurance benchmarks for implementation and align with Bus coordination principles and DTP safety, operational and commercial objectives. Lead a strategic phased implementation approach whilst ensuring minimal customer impact and consideration to the broader bus network service program. Lead Bus network service change continuous improvement initiatives to ensure a robust Bus quality management framework is established to minimise risks and issues within the delivery phase of implementation. Provides expert communication updates / reporting to senior stakeholders across the transport industry, advising of MTP Bus coordination program status and matters arising from implementation of services to relevant project forums. Establish, maintain, and influence successful working relationships with key stakeholders including internal partners, franchisees, and other external parties to ensure the successful delivery of MTP bus coordination activities. Demonstrate a high level of leadership, guidance, and support to all Network Service Change workstream leads Qualifications and Experience Mandatory Experience in project/ program governance or delivery. Desirable A relevant tertiary degree would be well regarded. Experience leading operational readiness projects and dealing with a range of stakeholders. What we offer Meaningful work making Victorian communities more accessible and liveable Professional growth and development opportunities across the department and the wider Victorian Public Services A hybrid working model focused on collaboration and teamwork Optimal work-life balance initiatives including flexible working arrangements Opportunity to work across multiple urban and suburban hubs We prioritise the development of a safe and inclusive culture Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals. How to Apply Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on Wednesday, 20th September 2023. For further information about the role please contact Gavin Vosti - Associate Director Network Service Change via ****** Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements. #J-18808-Ljbffr Posted 2 days ago Communications And Engagement Manager Department of Transport Company description: About Us The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We're focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes. Communications, Operations and Experience Division The Communications, Operations and Experience Division supports DTP to deliver on the Government's transport and precincts agenda. We do this through clear communications, genuine engagement and marketing campaigns that resonate with people because they are focused on delivering better outcomes for people, wherever they live. The division innovates with communications approaches to support organisational, cultural and behavioural change. Future Public Transport Ticketing (FPTT) The Future Public Transport Ticketing (FPTT) System will ensure Victoria has a ticketing system that is fit for purpose for 15 years and beyond to meet customers' expectations and the challenges of the transport network, while facilitating the efficient collection of fare revenues and unlocking potential benefits. The FPTT system will replace the existing Myki system with Account Based Ticketing (ABT), where customer information is stored in a centralised back office system. ABT will enable greater travel choice for customers as well as flexibility to implement fare and policy changes quickly and to introduce new products. The FPTT system will be rolled out progressively. Job description: About the Role This is a Fixed Term Position until 30th June 2026 The Communications and Engagement Manager leads the planning, delivery and coordination of communications activities for the FPTT project, as part of the Investment and Technology Division. Taking a program management appraoch, the role is part of a small team that is responsible for developing and implementing communications and engagement strategies and plans for the the FPTT project, within DTP. The role works in partnership with the Investment and Technology Division and collaboratively with key stakeholders and program partners to deliver effective communications and engagement programs for priority activities across the FPTT project. Position Outcomes Managed the preparation and delivery of communications and engagement plans that recommend an approach, including identifying opportunities, issues and risk mitigations, stakeholders and key messages. Successfully collaborated with business areas and workstream leads to deliver a comprehensive program of activities and reporting, on time and on budget. Partnered with project teams and business areas to gain an understanding of the program, milestones and issues. Provided context for communications and engagement planning. Contributed to the effective achievement of the FPTT project's goals and objectives and alignment with government priorities. Kept abreast of issues and effectively responded to critical issues that may have impacted stakeholder and community expectations or the reputations of the FPTT project and DTP. Provided specialist advice on communication best practices and engagement aligned with DTP's engagement framework, which supported the planning and delivery of programs. Provided advice on communications governance, protocols and processes that enhance outcomes within a government context. Built and maintained strong relationships with stakeholders to foster trust and effectively negotiate positive outcomes for the FPTT project and programs. Supported engagement with ticketing operators to proactively develop a shared program of communication, engagement collateral and activities to achieve program goals, while monitoring activities against agreed contractual communications protocols and strategies. Managed the delivery of events, workshops and forums in collaboration with colleagues to ensure effective FPTT project communications to stakeholders. Provided a key role to other communications and engagement duties as required to support the public communications and stakeholder engagement program, related programs or priorities of the public transport ticketing business area. To provide greater insight into the role the position description can be found here Qualifications and role specific requirements Mandatory: Relevant tertiary qualification or equivalent experience in communications, engagement, public relations, education or a similar discipline Desirable: Advanced specialist skills in planning and delivering communications and engagement programs in a public sector, major project, transport, infrastructure or IT environment At least five years' demonstrated experience managing and delivering significant communications and engagement programs Cultural Values At DTP, we are commited to building a safe,inclusive and high performance culture through shared actions and behaviours - aligned to our strategy and direction, that empowers our people to deliver on our goals in a constructive way. To do this we engaged our people in a co-design process to create our own meaningful and fit-for- purpose values. Our Cultural Values are a true reflection of what values and behaviours our people told us matter to them in the workplace and within our strategy and unique mission. We are commited to living Our Cultural Values - and these are reflected in our internal processes and all people focused programs. As part of the VPS, we also uphold the VPS values, which are reflected in the VPS Code of Conduct. How to Apply Applications should include a resume and a covering letter. Applications close 11.59pm on 04/10/2023 For further information about the role please contact Anna Anderson via ****** pertaining to the role can be found within the attached Position Description. Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence #J-18808-Ljbffr Posted 2 days ago Customer Service Officer (Casual) (Vpsg3) Department of Transport Customer Service Officer (Casual) (VPSG3)
Job posted: 20/09/2023
Organisation: Department of Transport and Planning
Occupation: Customer Service/Call Centre
Reference: 2051
About the Role
*This is a Casual position - $36.69 per hour (+25% casual loading)*
The Customer Service Officer provides exceptional customer service to Victoria's public transport users. Located at the PTV Hub Southern Cross Station, the Customer Service Officer supports travellers with ticketing and multi-modal travel enquiries, offering first contact resolution and a value-added experience for all customers. This role also supports other customer service pop-up operations, including at Station Pier Port Melbourne, supporting visiting cruise ship passengers during cruise ship season.
Please note, successful candidates must be available to work early mornings, evenings and weekends.
Position Outcomes / Accountabilities
• Takes ownership and provides first contact resolution for all customer enquiries in a timely and accurate manner, in line with set KPIs.
• Processes customer transactions, including financial reporting, data entry and related administrative duties in a timely and accurate manner.
• Proactively maintains and develops knowledge relating to all customer service functions.
• Proactively identifies and initiates opportunities for continuous improvement relating to business processes and the customer experience.
Key Selection Criteria– Seeking a customer-focused professional with a strong track record in delivering exceptional face-to-face customer service and resolving inquiries and complaints. The right candidate will possess well-honed problem-solving skills within established guidelines, a keen eye for detail, and a proactive approach to continuous improvement. Demonstrated ability to manage customer expectations and meet performance metrics independently and within a team. Your excellent verbal and written communication skills are essential. Key skills include critical thinking, interpersonal abilities, a commitment to customer satisfaction, and the capacity to contribute to team capability development. Desired personal attributes include resilience, openness to new ideas, and a collaborative spirit.
Qualifications and Experience
Desirable
• Previous experience working in face-to-face customer service environment, such as retail or hospitality
• Knowledge of Victoria's public transport network and myki ticketing system will be highly regarded
Role Specific Requirement
• Ordinary Hours of Work – This position will be required to undertake shift work which may include Saturday, Sunday, Public Holiday, and/or morning and afternoon shifts.
What we offer
• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• We prioritise the development of a safe and inclusive culture
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the'Apply'button and follow the prompts. Applications should include a resume and a cover letter. Applications close11.59pm on Wednesday, 4th October further information about the role please contactAdrian Giuliano – A/Senior Manager Hubs via ******.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
23 jobs are currently listed for Department of Transport and Planning
#J-18808-Ljbffr Posted 2 days ago Mechanical Engineer (Vpsg4) Department of Transport Organisation: Department of Transport and Planning
Reference: 1982
About the Role
3 years Fixed Term Full time -TheMechanical Engineerwill provide a broad range of engineering support for the complex XT2.0 Project to ensure the project outcomes achieve the XT2.0 Project's safety, operational, customer and commercial objectives. The Mechanical Engineer is required to employ a diverse set of skills to support the successful project delivery that contributes to maximising value for money for the State, while supporting the management of technical and safety risks in a So Far As Is Reasonably Practicable (SFAIRP) manner within the complex operation of the XT2.0 on the Melbourne Metropolitan Railway Network.
The Mechanical Engineer is also responsible for supporting management of issues relating to rolling stock systems design, interfacing requirements, and standards compliance in addition to supporting of engineering subject matter experts and management of interfaces with both internal and external stakeholders.
Role Specific Requirements
Driver's licence
May involve occasional travel
You may be required to undertake a medical and other safety compliance requirement
Seeking a dedicated professional to support the design, manufacturing, and safe operation of assigned sub-systems within the XT2.0 Project for the Melbourne Metropolitan Railway Network, while collaborating with internal and external stakeholders and preparing technical documentation to ensure project success. Responsibilities encompass risk management, interdepartmental coordination, and delivering high-quality project work.
Key Selection Criteria
Demonstrated technical expertise in the discipline of rolling stock or vehicle engineering and demonstrated experience with technical standards and constraints rolling stock or vehicle design.
Demonstrated technical experience and expertise in mechanical and/or electrical sub-system such as body structures, bogies, doors, HVAC, lighting, gangways, couplers, vehicle system and brakes.
Demonstrated experience and expertise in user facing systems such as drivers' cabs, passenger saloon, accessibility (DSAPT), noise and experience with the application of user-centred design principles.
Relevant experience in application of systems thinking and systems engineering in an engineering environment and the ability to identify potential technical issues, manage risk (SFAIRP), propose risk mitigation actions and to research, document and report on technical matters pertaining to proposed solutions.
Possess a high standard of interpersonal skills, demonstrated ability to work with internal and external stakeholder to achieve work objectives, with the ability to build and maintain strong and effective stakeholder relationships.
Demonstrated ability to work flexibly in a complex and demanding environment that has competing priorities and the need to meet urgent deadlines, which may be outside of standard office hours and location.
Ability to problem solve, communicate and report authoritatively on complex technical issues verbally and in written form to non-expert audiences and demonstrated ability to manage internal and external stakeholder approvals and process compliance in highly constrained contractual and regulatory environment.
Qualifications and Experience
Mandatory
A tertiary qualification in engineering or other related discipline.
At least 3-5 years of experience relevant to complex, high value projects / industry initiatives, in specification writing and project management.
Experience capturing and managing requirements in a DOORS environment.
What we offer
Meaningful work making Victorian communities more accessible and liveable
Professional growth and development opportunities across the department and the wider Victorian Public Services
A hybrid working model focused on collaboration and teamwork
Optimal work-life balance initiatives including flexible working arrangements
Opportunity to work across multiple urban and suburban hubs
We prioritise the development of a safe and inclusive culture
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on Tuesday, 26 of September 2023. For further information about the role please contactAbhi Jangamareddy – Technical Lead ******
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
23 jobs are currently listed for Department of Transport and Planning
#J-18808-Ljbffr Posted 2 days ago Pmo Change Manager Department of Transport Company description:
VPS6 $129,379 - $173,138 plus Superannuation
DTP has embedded hybrid & flexible work arrangements as part of our culture
Strong career opportunities across the Victorian Public Service
Supported by a highly dedicated and passionate leadership team
About Us
The Department of Transport & Planning (DTP) brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.
We're focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
The department is committed to building a culture where we say 'yes' to flexible work arrangements, provide personal and professional development programs and support ways of working that help employees balance work and life.
Job description:
About the Role
The PMO Change Manager is responsible for developing, implementing and delivering change programs to support the various PMO frameworks that will drive delivery consistency across the DoT projects. The role sits within the Delivery Capability team of the Portfolio Assurance Branch and is responsible for developing the Change Management Plans to support the delivery of the DTP PMO Roadmap, implementation of specific project delivery assurance, capability & governance frameworks, Project Portfolio Management systems, tools, processes, training and other materials. The role will work across the entire Portfolio Management Office as a change management subject matter expert to provide advice and guidance to leadership and project delivery teams.
This is a 12-month Fixed Term Position
Position Description, please click here
Position Outcomes / Accountabilities
You will develop change plans facilitating the implementation of new applications and frameworks within DTP, encompassing the creation and deployment of essential resources like guides, training, and system/process support. Execute ongoing roadmaps to enhance project capabilities spanning sponsorship, governance, change management, scheduling, financials, risk management, and investment lifecycle understanding.
In addition, you will deliver high-quality communication and training materials to senior leadership and delivery teams, driving the adoption of frameworks and project portfolio tools whilst fostering close collaboration with key DTP stakeholders, offering expert guidance to Project Sponsors, Executive Directors, and Directors responsible for project management and provide specialized change management counsel to leadership within the Portfolio Management Office, offering insights, analysis, and recommendations for informed decision-making.
Qualifications and Experience
Mandatory
A relevant tertiary qualification or substantial senior level experience in change management or a related field.
Desirable
Certification in Change Management such as: CCMP; CMS, Prosci etc.
What we offer
Meaningful work making Victorian communities more accessible and liveable
Professional growth and development opportunities across the department and the wider Victorian Public Services
A hybrid working model focused on collaboration and teamwork
Optimal work-life balance initiatives including flexible working arrangements
Opportunity to work across multiple urban and suburban hubs
We prioritise the development of a safe and inclusive culture
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the 'Apply' button and follow the prompts.
Applications should include a resume and a cover letter. Applications close 1pm on Wednesday 4 October 2023.
For further information about the role please contactSarah Cook, Director Portfolio Assurance via ****** .
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
#J-18808-Ljbffr Posted 2 days ago Change Management Lead (Sts7) Department of Transport Organisation: Department of Transport and Planning
Occupation: Executive Management
Reference: 2118
About the Role
This is an STS role
The Future Public Transport Ticketing (FPTT) System will ensure Victoria has a ticketing system that is fit for purpose for 15 years and beyond to meet customers' expectations and the challenges of the transport network, while facilitating the efficient collection of fare revenues and unlocking potential benefits.
The FPTT system will replace the existing Myki system with Account Based Ticketing (ABT), where customer information is stored in a centralised back office system. ABT will enable greater travel choice for customers as well as flexibility to implement fare and policy changes quickly and to introduce new products. The FPTT system will be rolled out progressively. The Change Management workstream is responsible for organisational change management and business operational readiness activities to support the FPTT program. Along the lifecycle of the program this includes change management strategy and planning, business process mapping, readiness plans, training development and delivery and delivery integration to ensure a smooth transition from project to operations.
Position Outcomes
The Department of Transport and Planning is seeking a Change Management Lead to drive our FPTT Program. Reporting directly to the Program Director, you'll act as a crucial bridge between transformative projects and operational areas of the business. Your role will include crafting comprehensive change strategies, evaluating the impact of changes, and designing effective communication and training plans. You'll also build and maintain strong relationships with internal and external stakeholders to manage expectations and mitigate risks. Your responsibilities extend to integrating change management activities into existing project plans and leading a team to ensure both individual and project success. Key outcomes for this role include seamless transitions from CBT to ABT systems, robust risk management, and consistent stakeholder communication. If you excel in dynamic environments and are passionate about driving change, apply now to be part of our transformative journey. We are an equal opportunity employer.
To provide greater insight into the role the position description can be foundhere.
Qualifications and role specific requirements
• Experience leading the change management of several projects and managing other change practitioners.
• Experience supporting organisations through major technology change or transformation.
• Demonstrated strong stakeholder engagement skills.
• Proven ability to create actionable deliverables for the key change management elements in line with the principles of the ADKAR Change Management Model.
Role Specific requirements
• Drivers Licence
How to Apply
Click the 'Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on 2 October 2023. For further information about the role please contact Devina Hassanaly, via ******
25 jobs are currently listed for Department of Transport and Planning
#J-18808-Ljbffr Posted 2 days ago Customer Insights Lead (Vpsg5) Department of Transport Organisation: Department of Transport and Planning
Occupation: Communications, Marketing and Media
Reference: 1973
About the Role
Join our Insights, Brand & CX Team as a Customer Insights Lead. In this role, you'll be responsible for conducting comprehensive market research projects, overseeing methodologies, stakeholder relationships, and communication. You'll prioritise and manage critical research projects with complex methodologies, ensuring timely and seamless execution. Additionally, you'll present customer insights to senior leadership and lead workshops for various stakeholder groups. If you're passionate about driving meaningful customer insights, this is the role for you.
Position Outcomes / Accountabilities
• Manage various market research programs from end to end in a seamless and timely manner and be the subject matter expert for DTP
• Programs are both ongoing such as Mystery Shopping Program and Brand Health Monitor (may change) and one off research projects such as a recent study we did into Accessibility and PT
• Present key research findings when required internally and externally across all levels. Utilise information from a variety of sources and show the data in an engaging and relevant manner, ensuring recommendations are data driven.
• Manage the procurement process for various projects in a manner that meets the probity and integrity expectations of the department in a timely manner.
Key Selection Criteria– We are seeking a highly skilled and adaptable candidate for a key role within our organisation. The ideal candidate will excel in stakeholder management, demonstrating the ability to identify and address complex and competing needs while driving innovative solutions. A candidate with outcomes thinking, a collaborative spirit, and resilience, will play a pivotal part in the success in this role. If you're a candidate who thrives in a dynamic environment and is eager to make a meaningful impact, we encourage you to apply.
Qualifications and Experience
Mandatory
• Recent experience in market research.
• An appropriate tertiary qualification in marketing, business, psychology, economics, or commerce.
Desirable
• Experience in a leading Market Research Agency and/or Blue-Chip Corporate/Large Government Agency.
What we offer
• Meaningful work making Victorian communities more accessible and liveable .
• Professional growth and development opportunities across the department and the wider Victorian Public Services.
• A hybrid working model focused on collaboration and teamwork.
• Optimal work-life balance initiatives including flexible working arrangements.
• We prioritise the development of a safe and inclusive culture.
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the'Apply'button and follow the prompts. Applications should include a resume and a cover letter. Applications close11.59pm on Wednesday, 4th October further information about the role please contactMark Meade - Manager - Customer And Performance Insights via or ******.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
23 jobs are currently listed for Department of Transport and Planning
#J-18808-Ljbffr Posted 2 days ago
