Digital Content Specialist (Felix) - Full Time TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
Join felix: Where social media magic meets purpose Are you a social media gun with a passion for making a positive impact on the planet? This is the role for you! felix mobile, an Australian telecommunications gem under the TPG Telecom umbrella, is on the lookout for a dynamic Social Media Manager to create thumb-stopping content.
About felix: We're not just about mobile plans; we're about making waves in the digital realm while leaving a greener footprint. Certified carbon neutral and powered by 100% renewable electricity, we've already planted over a million trees through One Tree Planted, and we're just getting started!
This opportunity You'll be the creative genius behind our online persona, driving engagement and brand awareness across TikTok, Facebook, Instagram, and LinkedIn. You will have a strong communications & digital media background and have experience developing and implementing branded mixed media content and social media programs.
Responsibilities Craft and execute a social media strategy for our key platforms including TikTok and Meta, turning insights into creative gold.Create engaging content for our owned and paid social channels, collaborating with content creators, partners, and our internal creative team.Film and create engaging TikTok's and react to trends as they arise.Manage and execute our awards program, strategising content for marketing comms.Assist in planning and executing events with support from our Senior Brand Manager to promote our brand and connect with our audience.Report on key metrics, providing data-driven recommendations to identify content opportunities.Utilise the internal creative team and content creators to develop channel specific content for social.Work with our marketing team to help deliver on brand campaigns.Support the Senior Content Manager in executing the wider content marketing strategy and CRO program, contributing to content ideation and execution.Knowledge and experience Lives and breathes social media trends on Instagram, Facebook, LinkedIn, and strong writing and communications skills, be digitally fluent, creative and data-driven.Navigates social platforms like a pro (Sprout, Hootsuite, etc.).Has a knack for creating shareable and memorable TikToks.Loves diving into data to make informed decisions.Thrives on staying ahead of trends and audience 't afraid to take risks and embraces the unexpected.Brings a dash of organisation and an eagle eye for whip up captivating copy when needed.Craves variety in their day-to-day role.Constantly churns out creative content ideas.Cares about the planet – because we do too!Why felix? A great opportunity to learn from a fantastic team who's passionate about what they do.Enjoy 4 extra days of paid leave per year.Work for a purpose-driven company – we plant trees, we're 1% for the Planet members, carbon neutral, and powered by 100% renewable electricity!Be part of a rapidly growing telco offering a great-value product.A balanced work-from-home arrangement.Tool of trade (handset or tablet valued at $1,000).Free home internet planBolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2024CircleBackInitiative Employer – we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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#J-18808-Ljbffr Sydney, New South Wales, AUPosted 4 days ago Cloud Specialist TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge. This opportunity The Cloud Sales Specialist Role is an overlay role and will identify, sell and maintain sales relationships within customer accounts across the Enterprise & Government segment. They develop and implement sales plans that solve customer problems and grow our cloud portfolio. We seek an individual with the right mindset, even if you believe you may not entirely fulfill all the criteria for the position. If you possess fundamental skills, strong motivation, and a keen ability to learn, we encourage you to apply. Responsibilities Support the wider salesforce to identify, qualify and sell cloud opportunities Lead negotiations and overcome objections for deal closure Manage complex sales cycles and multiple engagements simultaneously Work with sales consultants to discover, identify and meet customer requirements Identify market opportunities and work with our product and partner teams to drive product enhancements Achieve key monthly, quarterly and annual new business sales objectives within the allocated portfolio Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce. Attend weekly sales team meetings to: Review quality and accuracy of Salesforce pipeline Review week on week sales activity and key pipeline movements Agree kick off and approach to any upcoming tenders and opportunities Review status of all active tenders Review short- and long-term Customer relationship quality and key relationship development activities Review open customer issues, actively assisting in resolutions and ensuring timely escalation (eg to Sales Leadership) wherever required Knowledge and experience 3+ years of experience with IaaS or Public Cloud business solutions to large enterprise customers Good understanding of hypervisors, software and software licensing, compute, storage, networking and security in the context of on-premise and Cloud environments Highly experienced in using a "business solutions" type approach, utilising TPG's product and services to identify customer needs and sell into applicable market sectors. Ability to proactively identify and create new business growth opportunities. Proven cultivator and 'closer' of sales opportunities at the Enterprise organisation level Excellent presentation skills. Benefits and perks Flexible hybrid way of working (from home and office) 'Stay Connected Mobile' – Access to a free mobile plan 'Stay Connected NBN' – Access to a free NBN 100 plan 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2024CircleBackInitiative Employer – we commit to respond to every applicant. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid #J-18808-Ljbffr Sydney, New South Wales, AUPosted 4 days ago Field Engineer TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge. This opportunity Reporting to the Field Operations Team Leader, and as part of an experienced team, this position will be involved in the installation, operation, maintenance (including investigation and repair of faults) and administration of all telecommunications equipment and fibre/copper wireline network installed in the company's national network. Responsibilities Maintain & deploy end to end network & customer solutions unsupervised Focus on the installation, operation, FLM maintenance (including investigation and repair of faults) and administration of all telecommunications equipment and fibre/copper wireline network installed in the company's national network. Inspect and perform quality appraisal on contractors' installations, as well as conduct audit/SLM visits to Mega-Pop, Metro/Regional Pop's additionally remote Inter-Capital Regen's and Radio CEVs Liaise with other telecommunications carriers, equipment suppliers' technical assistance centres and building managers. Provide assistance and technical support to internal customers. Attend after-hours and perform remote/rural support work activities as required, primarily across Queensland, Northern Territory & Northern NSW. Confidential Participate in the on call roster to provide provide 24x7 coverage of datacentre, network and customer faults. Identify improvement opportunities within the team, as well as ensure appropriate controls are in place to manage risks, including the protection of TPG Telecom's systems and information. Be responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work. Flexibility to adapt to changing workplace conditions and emergency response deployment. Ensure familarity with policies and procedures, as well as completing any associated training including inter-state & external as communicated or made available on the intranet and our learning systems. Knowledge and experience Certificate III in Telecommunications or similar. ACMA open cabling license (Structured and Optical endorsement will be required). Industry experience within the electrical and communications industry will be highly regarded – specifically working within data centres, colocation space, AC and DC power distribution systems, UPS, and computer room air conditioning plant. Extensive knowledge of copper and fibre cable installations, standard (ACMA) and Low Impact installation under the Telecommunications Act. Cisco accreditation CCNA recommended Exposure to Cisco (CRS, 7609, 7206, 10K and 3750 series), Huawei (Metro and OSN series) and Alcatel-Lucent Multi-service Edge equipment. High-level computer, Microsoft and engineering application experience centred on telecommunication applications. • Strong communication skills with a professional and presentable attitude. • Full clean driver's license Benefits and perks Flexible hybrid way of working (from home and office) 'Stay Connected Mobile' – Access to a free mobile plan 'Stay Connected NBN' – Access to a free NBN 100 plan 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2024 CircleBackInitiative Employer – we commit to respond to every applicant. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid #LI-LM1 #J-18808-Ljbffr Brisbane, Queensland, AUPosted 4 days ago Enterprise Risk Manager TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity Reporting to the Head of Risk, the Enterprise Risk Manager will be a key advisor to the business on risk management requirements and practices. You will play a key role in enabling TPG Telecom to embed proactive and effective risk management, and risk-informed decision making.
Working as a partner to the business, you will drive the consistent application of TPG Telecom's risk management framework across the Group. This involves providing commercial and pragmatic advice, guidance, and oversight, as well as supporting the identification, assessment, treatment, and ongoing management of risks. You will deliver insights on material and emerging risks to the Group, while leveraging risk, business, and industry data.
You will join a team of experienced and collaborative risk professionals, who are passionate about uplifting risk management capabilities and fostering a risk-aware culture across the organisation
Responsibilities Partner with the business and provide risk advice and oversight to enable the consistent and effective adoption of TPG Telecom's risk management framework within business units, functions, and brands.Lead and facilitate the review and reporting of material risks to the Group, including the identification, assessment, treatment, and ongoing management.Engage with a broad range of stakeholders, build effective relationships, and drive awareness and accountability for risk management.Assist in the preparation of insightful risk reporting and analysis to senior leaders and the Board Audit & Risk Committee.Asist with risk and business projects. This may include framework, process and control reviews, risk assessments, risk in change activities, and/or supporting Group-wide programs and policy requirements.Support the delivery of risk training and education programs to support uplift in risk management capabilities and maturity across the as a champion for risk culture, encouraging appropriate risk behaviours and promoting risk awareness.Collaborate with other functions on risk and remediation activity and to continuously improve the risk management frameworks and processes.Knowledge and experience 5 years+ commercial experience in risk management, internal audit, or risk advisory consulting role in a large, complex business environment, with in-depth understanding of risk management concepts and leading practices.Ability to communicate with clarity, impact, and influence through verbal and written communications.Excellent interpersonal skills to effectively engage stakeholders at all levels, develop trusted relationships, and influence change.Strong conceptual, analytical, research and problem-solving skills.Highly energetic and motivated with excellent project planning.A relevant tertiary qualification in Commerce, Law, Finance, or similar discipline.Experience in the Telecommunications sector is highly desirable.Benefits and perks Flexible hybrid way of working (from home and office)'Stay Connected Mobile' – Access to a free mobile plan'Stay Connected NBN' – Access to a free NBN 100 plan'Your Leave' - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsBolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2024CircleBackInitiative Employer – we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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#J-18808-Ljbffr Sydney, New South Wales, AUPosted 4 days ago Finance Manager - Project Analysis And Transaction Support TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge. This opportunity The Finance Manager – Project Analysis and Transaction Support is responsible for the financial modelling and analysis on business cases for key strategic programs. You will work collaboratively with special project teams and drive value for TPG Telecom. Reporting to the Head of Project Analysis and Transaction Support, the primary focus of this role will be to convert business knowledge and ideas into financial models, providing insightful advice and analysis as well as presenting findings back to all levels of management. Responsibilities Financial Modelling (both from existing templates and from scratch) with presentation of key outcomes Guiding, outlining and business casing the commercial implications for decisions that are looking to be taken as part of transformation exercises. Supporting transitional services as part of restructuring and assets sales Gain an understanding of key operational drivers to extrapolate, challenge and align the business on risks and opportunities. A strong customer focus, understanding of key customer goals and the capability to deliver value to the customer in all interactions. Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations. We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work. Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations. Knowledge and experience Commercial modelling Strong communication skills and an ability to articulate financial language to nonaccountants. Ability to develop relationships with both shareholders and key management. Active engagement with Financial Reporting, Finance Business Partnering and many of the different areas of the business. Ability to work to tight deadlines. Strong problem-solving skills and ability to think outside of the box. Benefits and perks Flexible hybrid way of working (from home and office) 'Stay Connected Mobile' – Access to a free mobile plan 'Stay Connected NBN' – Access to a free NBN 100 plan 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2023CircleBackInitiative Employer – we commit to respond to every applicant. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid #LI-LM1 #J-18808-Ljbffr Central Coast, New South Wales, AUPosted 4 days ago Business Development Manager TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge. This opportunity The Business Development Manager is responsible for the development of relationships, creation, and closure of sales opportunities within an allocated portfolio, including all activities required to establish those relationships such as prospect identification and cold calling. Responsibilities Develop and implement sales plans for each of TPG's products and services, for each customer in the allocated portfolio. Achieve key monthly, quarterly and annual new business sales objectives within the allocated portfolio. Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce. Attend weekly sales team meetings to: Review quality and accuracy of Salesforce pipeline Review week on week sales activity and key pipeline movements Agree kick off and approach to any upcoming tenders and opportunities Review status of all active tenders Review short and long-term Customer relationship quality and key relationship development activities Review open customer issues, actively assisting in resolutions and ensuring timely escalation (eg to Sales Leadership) wherever required Represent TPG at industry meetings and trade association events whenever requested, continually promoting the company and its services Keep track on local competitor activity, reporting any significant developments to the sales team and TPG executives (including Sales, Product, Service etc). Co-operate with cross functional leaders within TPG to increase the value the company delivers to all its customers. Knowledge and experience Highly experienced in using a "business solutions" type approach, utilising TPG's product and services to identify customer needs within the portfolio. Able to creatively position TPG as an innovative, flexible and responsive service provider to customers. Ability to proactively identify and create growth opportunities within the allocated customer base. Proven cultivator and 'closer' of sales opportunities at the Enterprise organisation level Strong understanding of how to penetrate Enterprise level accounts up to and including C level Excellent communication skills at all levels, including at C level. Excellent presentation skills. High work ethic and mature attitude to general work responsibilities Fluent in Word, Excel, PowerPoint, and other general office products Fluent in Salesforce A solid understanding of other industry specialist and/or proprietary TPG software packages is desirable. Benefits and perks Flexible hybrid way of working (from home and office) 'Stay Connected Mobile' – Access to a free mobile plan 'Stay Connected NBN' – Access to a free NBN 100 plan 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts Our TPG Telecom Spirit We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution encourage ambition in everything we do, from telco solutions to customer experience, to community will have real opportunities to take charge and take control. Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference! We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us. We are a 2023CircleBackInitiative Employer – we commit to respond to every applicant. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid #LI-RS1 IND2 #J-18808-Ljbffr Melbourne, Victoria, AUPosted 4 days ago Marketing Coordinator TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.Role Purpose & EnvironmentThe Marketing Coordinator supports the brand team in delivering integrated campaigns to meet our Brand promise and commercial targets. You will work with the wider business to differentiate us in the market and demonstrate our value. This role involves brand stewardship and leadership, as well as overseeing creative communications development. The Marketing Coordinator has the opportunity to learn and grow within the brand and Marketing team. Responsibilities include supporting campaign and project briefings, development, implementation, optimisation, and reporting.ResponsibilitiesCollate FB actionable insights, sales, footfall, brand consideration and NPS for the brand team, working with the brand insights manager to ensure the reporting of campaigns.Work with external parties including creative agency, media agency, production agency and internal team including performance media team, content, and marketing operations to ensure that each campaign and project is implemented to meet each brief.Assess creative to ensure it is on brief and to brand.Work with all areas of the business to ensure the core proposition is integrated at all touch points along the consumer journey. E.g. Go To Market.Conduct in-flight and post campaign performance reviews.Evaluate the effectiveness of all marketing communication activities including the success of key messages, tactics, budgets, timing, and measurement.Coordinate the briefing and execution of Vodafone tactical and planned marketing, activations, across channels within agreed deadlines, brand guidelines and seeking the required Legal approvals.Knowledge & ExperienceExperience in marketing assistant or coordinator roleTertiary qualification in Marketing/Communications or similarA good understanding of the creative and production processesA proven track record of developing effective campaigns.Combined passion for brand marketing and communications with a forward thinking, 'can do' operate in a fast paced and constantly changing environment.Sound communication and stakeholder management skillsHighly organised and deadline driven with strong time management skills.Optimistic and loves a challenge.Benefits and Perks Flexible hybrid way of working (work from home and office)'Stay Connected Mobile' – Access to a free mobile plan'Stay Connected NBN' – Access to a free NBN 100 plan'Your Leave' - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsBolder and better together!Don't meet every single requirement? We're ok with that.Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with are a 2024 CircleBackInitiative Employer – we commit to respond to every Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.#LI-Hybrid #LI-JG1 IND2 #J-18808-Ljbffr Central Coast, New South Wales, AUPosted 4 days ago Lifecycle Marketing Manager TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity The Performance Manager is a pivotal role in the Customer Lifecycle Management team, responsible for identifying key opportunities and insights to help drive the design and development of data driven strategies to retain the customers across several brands. This function is accountable for reducing churn across the customer lifecycle, protecting revenue and growing customer lifetime value.
Responsibilities Daily monitoring of Mobile churn, track market conditions and recognise patterns that can influence disconnectionsUse data analysis and segmentation techniques to identify trends and opportunities and to understand customer behaviour and identify key drivers of churnMonitor and report on retention metrics and health of the customer base to evaluate the effectiveness of retention strategies. Use data visualization tools to present insights and recommendations to key stakeholdersLead budgeting and forecasting initiatives to support initiatives, projects and yearly budgeting processesStrong collaboration and alignment with the next best action lead, product, finance and channels to prioritise the approval, arbitration and presentation of retention programs to customers at riskMonitor and evaluate the performance of the propensity models, campaigns and request adjustments as needed to improve their effectivenessKnowledge and experience Strong background in data-driven marketing with demonstrated record of extracting meaningful data and using insights to support decisions to improve customer retentionExperience working in customer marketing, customer value management or planning within consulting firms or telecommunications, financial services, or retail industryExperience working with propensity models and data science in a marketing or customer retention roleStrong SQL, data analysis, data visualization and presentation skills to effectively communicate insights and recommendations to key stakeholdersStrong commercial acumen with proven track record of end-to-end campaign management delivering incremental retention and positive commercial resultsExperience working with the Agile, Jira and Confluence will be a pluBenefits and perks Flexible hybrid way of working (work from home and office)'Stay Connected Mobile' – Access to a free mobile plan'Stay Connected NBN' – Access to a free NBN 100 plan'Your Leave' - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsWe're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024CircleBackInitiative Employer – we commit to respond to every applicant. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
#LI-Hybrid #LI-SM1
#J-18808-Ljbffr Sydney, New South Wales, AUPosted 4 days ago Workforce Planning - Real Time Analyst TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
Role Purpose & Environment Maintain the business operational environment by managing in real time, service levels, customer and advisor experience and mitigating impacts working closely and in line with the processes of the Centralised offshore RTM team. Engage with local operational leaders and support staff to make recommendations and drive operational excellence through achievement of agreed goals, ensuring customer interactions are handled according to service levels.
Responsibilities Recommend and implement actions to assist customer experience. Escalate and communicate all technology faults according to Vodafone policy. Work with Tech Mahindra RTM team in providing feedback to Telephony Team on routing observations/opportunities. Participate in the maintenance and local support of the contact centre BCP in Hobart Daily service level achievement planning and execution of service level consistency Real-time Intraday planning balancing customer, business and employee needs Proactively planning shrinkage maximising operational productivity Daily commentary on local business performance, impacts and actions taken in conjunction with centralised RTM team. Actively monitor and manage through leader staff adherence real-time. Realtime exception entry to WFM system Knowledge & Experience Ability to form and foster relationships across departments, sites and divisional boundaries. Autonomous worker with proven ability to balance and deliver a significant volume of work with minimal support. Proven methodical & efficient work management practices. Strong analytical & reporting skills. Clear and concise communications – in written, verbal and presentation formats. Ability to adapt quickly to change and be flexible in adapting to team and business requirements. Ability to identify problems and work within organisational structures to ensure resolution. Previous experience working Genesys suite of applications (preferred). Extensive experience with Microsoft suite of applications, focusing on Excel Thorough understanding of Contact Centre metrics and how they relate to performance and customer experience. Proven experience in managing relationships across multiple areas with multiple accountabilities. Benefits and perks Flexible hybrid way of working (work from home and office) 'Stay Connected Mobile' – Access to a free mobile plan 'Stay Connected NBN' – Access to a free NBN 100 plan 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024 CircleBackInitiative Employer – we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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#J-18808-Ljbffr Australia, Australia, AUPosted 5 days ago Marketing Coordinator TPG Telecom Group We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
Role Purpose & Environment The Marketing Coordinator supports the brand team in delivering integrated campaigns to meet our Brand promise and commercial targets. You will work with the wider business to differentiate us in the market and demonstrate our value. This role involves brand stewardship and leadership, as well as overseeing creative communications development. The Marketing Coordinator has the opportunity to learn and grow within the brand and Marketing team. Responsibilities include supporting campaign and project briefings, development, implementation, optimisation, and reporting.
Responsibilities Collate FB actionable insights, sales, footfall, brand consideration and NPS for the brand team, working with the brand insights manager to ensure the reporting of campaigns. Work with external parties including creative agency, media agency, production agency and internal team including performance media team, content, and marketing operations to ensure that each campaign and project is implemented to meet each brief. Assess creative to ensure it is on brief and to brand. Work with all areas of the business to ensure the core proposition is integrated at all touch points along the consumer journey. E.g. Go To Market. Conduct in-flight and post campaign performance reviews. Evaluate the effectiveness of all marketing communication activities including the success of key messages, tactics, budgets, timing, and measurement. Coordinate the briefing and execution of Vodafone tactical and planned marketing, activations, across channels within agreed deadlines, brand guidelines and seeking the required Legal approvals. Knowledge & Experience Experience in marketing assistant or coordinator role Tertiary qualification in Marketing/Communications or similar A good understanding of the creative and production processes A proven track record of developing effective campaigns. Combined passion for brand marketing and communications with a forward thinking, 'can do' attitude. Can operate in a fast paced and constantly changing environment. Sound communication and stakeholder management skills Highly organised and deadline driven with strong time management skills. Optimistic and loves a challenge. Benefits and Perks Flexible hybrid way of working (work from home and office) 'Stay Connected Mobile' – Access to a free mobile plan 'Stay Connected NBN' – Access to a free NBN 100 plan 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts Bolder and better together! Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024 CircleBackInitiative Employer – we commit to respond to every applicant. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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#J-18808-Ljbffr Australia, Australia, AUPosted 5 days ago