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United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time.

Are you looking to be part of the Space Evolution? Where innovation and ideas go hand-in-hand? Then come join the Frontgrade Team!

THIS IS A TEMPORARY ROLE EXPECTED TO LAST 12 WEEKS. The Temporary Site Support Specialist will perform the installation, repair and preventative maintenance of personal computer and related systems; supports approved and allowed software to meet user requirements; troubleshoot software and hardware failures and identify network problems when they relate to user endpoint devices; perform the installation; and perform work of entry-level complexity. The successful candidate is expected to be on-site to provide assistance to employees daily; this is not a hybrid or remote role.

• Active Directory: add new systems to the network and unlock/reset user account passwords
• Hardware: complete hardware installations, equipment moves, BIOS patches, hardware troubleshooting, desktop hardware support of end user systems
• Software: install licensed software on workstations
• Provision/Deployments: Provision user workstations using provisioning utilities
• Maintain printers and contact vendors for printer repairs - work with Systems Admin staff to configure new print queues and new printers

Minimum:

• High School Diploma or General Education Degree (GED)
• 2 or more years of experience providing technical support in an IT help desk environment
• 1 year or more of experience working with Active Directory

Preferred:

• Associate's Degree
• Familiarity with a variety of software, hardware and software applications
  • Bonus for familiarity with AD Domain Console, MS635, Teams, iPhone, Sharepoint, Box, UNIX, Nuance Power PDF, ServiceNow, WinSPC, ERP systems, Jira,
• Willingness to accept direction and guidance

Communication skills: ability to receive messages by telephone, in person, electronically and in writing; ask questions and rephrase statements to clarify meaning; ability to read, interpret and comprehend technical publications; communicate across organizational levels; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities

Computer skills: Intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), AD Domain Console, Service Desk; ability to use Enterprise-wide information systems such as M2M

Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports

Math skills: ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs

Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment

Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person’s contributions; ability to work regularly with customers face-to-face, phone or e-mail.

Employment Transparency:

SALARY RANGE

$20.82-32.72/hr per hour. Applicable pay within the posted range may vary based on factors including, but not limited to education and experience of the successful candidate.

BENEFITS

Temporary employees/contingent workers are not eligible for benefits or bonuses through Frontgrade.

ABOUT Frontgrade

Frontgrade is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

At Frontgrade we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email .