According to Gartner, total spending on maintenance and support agreements as well as software-as-a-service/subscription contracts across the technology sector is expected to total $168 billion in 2011. Service revenue has become increasingly important for technology companies as it represents a significant and growing portion of total revenue, drives margin expansion and incremental profitability, can be highly recurring and correlates with end customer satisfaction, however many technology companies lack the resources needed to maximize service revenue performance.
ServiceSource is a leader in service revenue management, providing solutions that drive increased renewals of maintenance, support and subscription agreements for technology companies. Our integrated solution consists of a suite of cloud applications, dedicated service sales teams working under our customers’ brands and a proprietary Service Revenue Intelligence Platform. By integrating software, managed services and data, we provide end-to-end management and optimization of the service contract renewals process, including data management, quoting, selling and service revenue business intelligence. Our business is built on our pay-for-performance model, whereby customers pay us based on renewal sales that we generate on their behalf. We managed over 100 engagements across more than 60 customers – including Adobe, Blue Coat, F5, Juniper Networks, Pitney Bowes, Progress and Siemens PLM – representing over $6 billion in service revenue opportunity under management.