TorchMark

Job Summary..

We are hiring for the position of a customer care representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Duties...

*Effectively manage large amounts of incoming calls
*Attracts potential customers by answering product and service questions and suggesting information about other products and services
*Identify and assess customers’ needs to achieve satisfaction
*Build sustainable relationships of trust through open and interactive communication
*Provide accurate, valid and complete information
*Handle complaints and provide appropriate solutions
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Contributes to team effort by accomplishing related results as needed
*Take the extra mile to engage customers

Qualities...

*Excellent communication and presentation skills
*Ability to multi-task, prioritise and manage time effectively
*Familiarity with CRM systems and practices
*Interpersonal skills
*Listening skills
*Patience
*Problem-solving skills
*High school degree

Benefits...

*Health/Dental Benefits
*Retirement Benefits
*Paid Holidays
*Vacations and Sick Leave
*Life and/or Disability Insurance
*Tuition Reimbursement