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Advice for Employers and Recruiters

Employees Rank Effectiveness of Employee Training Programs

William Frierson AvatarWilliam Frierson
March 4, 2013


Where do industries rank on the effectiveness of their employee training programs?  Learn more in the following post.

Earlier this year, ON24 announced the findings of its 2013 Employee Training Survey of over 500 American workers, aged 18 and older, conducted online by uSamp.  The survey, which was aimed at revealing how employees regard on-the-job training, found that fully 100% of the respondents say that employee training is important – but that not all industries train their staffs successfully.

This is how they ranked the effectiveness of employee training programs in various industries, with medical/pharmaceutical ranked highest at 49%.

  • Medical/pharmaceutical – 49%
  • Technology – 30%
  • Education – 27%
  • Accounting – 24%

Not surprisingly, medical/pharmaceutical was also ranked highest (75%) on the list of industries in which training is required, followed by education (65%) and finance/banking (60%).  However, these industries did not necessarily track with the industries named as having the best training.  For example, while 53% said that government employee training is “crucial,” only 9% said these workers are actually well trained – putting them last on the list of well trained employees.

Most office workers believe that employee training is good or even very good (69%) at their companies.  However, at the same time, 84% say there are problems with employee training. The top concern they listed is that training only happens occasionally (48%), followed by training content that is inconsistent (45%).  Other concerns included:

  • Training material is boring and not up-to-date (25%)
  • Training is inconvenient (22%)

This contrasts dramatically with perceptions of virtual training specifically; some 80% agreed that virtual training is convenient, because “I can participate anywhere, anytime, using any computing or mobile device.” Another key virtual training benefit cited by most respondents was the easy online access to materials and information (56%).

At 55%, most respondents named new employee onboarding as the most needed training application.  In addition, when asked to explain why training is a priority where they work, a significant majority – 80% – said that training helps improve individual job performance.

Denise Persson

Denise Persson, Chief Marketing Officer at ON24

According to ON24 Chief Marketing Officer Denise Persson, the Employee Training Survey was the first survey of its kind to measure the attitudes and preferences of trainees, instead of trainers.  “The study clearly shows that some industries have come further along than others, but the one thing absolutely everyone in the study agreed with is that training is important,” said Persson. “These are insights that our customers, HR and training professionals, will find helpful as they adopt innovative training solutions.”

 

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