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Sample Resume for Pre/Post-Sales Support Position

kevin donlin Avatarkevin donlin
September 7, 2006


SUMMARY
Seeking pre-/post-sales support position where
networking, client service and award-winning sales
experience will add value. Ranked in top 1% of all
sales personnel at ABC Company (two years).


KEYWORDS
pre-sales, post-sales, sales engineer, sales support,
pre-selling, sales executive, pre-sales support,
post-sales support, client services, client
relations, technical sales
PROFILE
* Strong sales background, with extensive
consultative selling experience. Able to quickly
build rapport, uncover prospect needs and assemble
solutions.
* Proven technical skills. Experienced in analysis,
design and service of small to large networking
systems, with all infrastructure.
* Exceptional communication skills. Experienced
trainer and project manager. Created and delivered
numerous software sales presentations. Supervised
teams of up to 17.
TECHNICAL TRAINING
* Currently pursuing MCSA and MCSE; enrolled at
Computer Institute.
* MCP – Microsoft Certified Professional [Windows
2000 and Windows 2000 Server] (2002).
CCNA – Cisco Certified Networking Associate (2001).
CCDA – Cisco Certified Design Associate (2001).
Seimon Certified Cabling Installer (2001). Comp/TIA
Network+ (2000).
EXPERIENCE
Technical Instructor: Computer Institute,
Somewhere, USA (2000-2002).
Planned and delivered classroom training in Network+
and CCNA to wide range of students.
* Developed strong ability to explain complex
technical materials to groups of all skill levels.
* As a result of outstanding performance and student
satisfaction, all classes increased in size, with
CCNA class growing 400% in enrollment within three
months
Lead Technician: ABC Corporation, Anywhere, USA (1999-
2001).
Managed Moves, Additions and Changes (MAC) team of
three professionals providing tech support.
* Expanded and maintained Windows NT and 95 network
on 15 sites, with 9,000 end-users.
* Promoted to leadership role after six months.
Improved satisfaction of client from
dissatisfied to 33% enlarged MAC team presence.
Sales Consultant/Administrator: XYZ Group,
Somewhere, USA (1998-1999).
Provided wide range of sales and office management
duties for this Y2K consulting firm.
* Prospected for, cold called, presented to and
closed Fortune 500 accounts. Worked closely with
Sales Engineers on all client visits. Managed mass
mailing campaign. Recruited technical sub-
contractors.
Manager: ABC Technical Company, Inc., Someplace, USA (1995-1998).
Sold and managed staff selling computers, peripherals
and other equipment. Rapidly promoted three times.
* Awarded every year for personal sales output and
management ability. Trained over 20 sales reps.
* Promoted twice to increase sales at larger
locations. Ranked in top 1% of all managers
nationwide.
Prior experience in consultative sales and management
of remodeling services at ABC Contracting. Sold and
managed complex construction projects. Achieved
highest levels of client satisfaction.
EDUCATION
Bachelor of Science: Business Administration, ABC
University, Somewhere, USA.

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