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Sample Resume for Networking And Technical Support Position

kevin donlin Avatarkevin donlin
September 7, 2006


OBJECTIVE
Position where training and skills in networking and
technical support will add value.


TECHNICAL PROFILE
* Strong background in network administration
includes CIS degree (Networking focus), with skills
in NT installation, administration and
troubleshooting, as well as TCP/IP and DSL.
* Operating Systems: Windows 95/98/NT 4.0/2000
Professional and Macintosh; basic UNIX.
* Applications: Microsoft Word, Access/SQL, Excel,
PowerPoint, Publisher, Outlook and IIS; Adobe
PhotoShop and numerous others.
* Hardware: experienced installing, configuring and
troubleshooting most peripherals, including modems,
printers, NIC cards and hard drives.
* Internet: experienced designing and maintaining Web
sites using FrontPage, Dreamweaver and HTML,
including official site for comic star.
EDUCATION
Associate’s Degree: Computer Information Systems
(Networking specialization), ABC Technical
College, Anyplace, USA (2000). Graduated with 3.55
GPA. Worked to finance study.
* Courses included Windows NT installation,
administration and troubleshooting; business data
communications, TCP/IP, database management, LANs,
WANs, C++ and COBOL.
* Built server-based network for hands-on training
while completing Windows NT courses.
EXPERIENCE
Completed administrative work for non-profit
organizations while attending school (1999-2000).
Technical Support Representative: ABC Internet
Service, Somewhere, USA (1997-1998).
Provided effective hardware and software support to
customer base of over 500,000 users.
* Handled average of four calls per hour with 95%
customer satisfaction rate (above 90% target).
* Made rapid contribution. Worked extensively in
support of TCP/IP and dial-up networking.
* Volunteered for additional training to support
growing base of new customers.
* Complimented by supervisor for willingness to learn
and leverage new techniques.
Prior experience at ABC Delivery, Someplace,
USA (1994-1997). Loaded trucks in fast-paced,
deadline-driven environment, with emphasis on
efficiency. Cited for work ethic by manager.
ADDITIONAL INFORMATION
* Customer-focused, with superior problem solving
skills. Experienced making effective use of Internet
and databases to obtain needed technical information.
* Gain tremendous satisfaction from working and
achieving as part of a team.
KEYWORDS
network support, network administration, network
engineering, sysadmin, systems administration,
sys/admin, net/admin, network engineer, systems
engineer, networking, Network Administrator, network
configuration, network maintenance, web design, web
page design

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