Sample Resume for Networking And Technical Support Position
OBJECTIVE
Position where training and skills in networking and
technical support will add value.
TECHNICAL PROFILE
* Strong background in network administration
includes CIS degree (Networking focus), with skills
in NT installation, administration and
troubleshooting, as well as TCP/IP and DSL.
* Operating Systems: Windows 95/98/NT 4.0/2000
Professional and Macintosh; basic UNIX.
* Applications: Microsoft Word, Access/SQL, Excel,
PowerPoint, Publisher, Outlook and IIS; Adobe
PhotoShop and numerous others.
* Hardware: experienced installing, configuring and
troubleshooting most peripherals, including modems,
printers, NIC cards and hard drives.
* Internet: experienced designing and maintaining Web
sites using FrontPage, Dreamweaver and HTML,
including official site for comic star.
EDUCATION
Associate’s Degree: Computer Information Systems
(Networking specialization), ABC Technical
College, Anyplace, USA (2000). Graduated with 3.55
GPA. Worked to finance study.
* Courses included Windows NT installation,
administration and troubleshooting; business data
communications, TCP/IP, database management, LANs,
WANs, C++ and COBOL.
* Built server-based network for hands-on training
while completing Windows NT courses.
EXPERIENCE
Completed administrative work for non-profit
organizations while attending school (1999-2000).
Technical Support Representative: ABC Internet
Service, Somewhere, USA (1997-1998).
Provided effective hardware and software support to
customer base of over 500,000 users.
* Handled average of four calls per hour with 95%
customer satisfaction rate (above 90% target).
* Made rapid contribution. Worked extensively in
support of TCP/IP and dial-up networking.
* Volunteered for additional training to support
growing base of new customers.
* Complimented by supervisor for willingness to learn
and leverage new techniques.
Prior experience at ABC Delivery, Someplace,
USA (1994-1997). Loaded trucks in fast-paced,
deadline-driven environment, with emphasis on
efficiency. Cited for work ethic by manager.
ADDITIONAL INFORMATION
* Customer-focused, with superior problem solving
skills. Experienced making effective use of Internet
and databases to obtain needed technical information.
* Gain tremendous satisfaction from working and
achieving as part of a team.
KEYWORDS
network support, network administration, network
engineering, sysadmin, systems administration,
sys/admin, net/admin, network engineer, systems
engineer, networking, Network Administrator, network
configuration, network maintenance, web design, web
page design