Sample Resume for Network Administration Position

SUMMARY
Nine years of experience in e-mail/network administration and technical support.

KEYWORDS
CNE, Novell-certified, MS Exchange, Microsoft Exchange, e-mail server administration, network administration, e-mail administration, tech support, troubleshooter, design engineer, network engineer, project management, team building, teams, programming, problem solving,
PROFILE
* Six years of experience in e-mail systems. Proficient in all aspects of Exchange server administration, support and troubleshooting, including x.400 and SMTP connectors.
* Strong background in tech support and networking (CNE).
* Designed solution to audit Exchange e-mail, reducing message processing time to sub-second, compared to 3-4 minutes with Microsoft Consulting Services program.
* Designed and set up workstation software maintenance package for less than $3,500 in labor costs, replacing and outperforming $1-million off-the-shelf package.
TECHNICAL BACKGROUND
* Novell MHS 1.5, Remote MHS, NGM 2.0, Netware 3.x and Netware 4.x.
* Microsoft NT 4.0 (server and workstation), NT 3.51, Windows 3.1/95, DOS, Exchange Server 5.0 and 5.5, Outlook 97 and 98, FrontPage and Word.
* Banyan BeyondMail and BeyondMail Forms Designer.
* Most PC hardware (all Gateway desktops and portables) and some server hardware (ALR rack-mounts and towers).
* Limited IIS, Visual Basic and some SQL administration.
EXPERIENCE
Infrastructure Design Engineer II: ABC Computer, Inc., Someplace, USA
(1997-present). Handle global design, implementation and tier 3 support of Exchange 5.0 server environment with 16,000 accounts, 100 servers, and 13 international sites.
* Currently serve as Technical Lead for project upgrading to Exchange 5.5.
* As Network Engineer II (1996-1997), provided tier 3 support for Novell NGM and Banyan BeyondMail messaging system. Trained administrators in daily maintenance. Defined and implemented standardized documentation procedures.
* As Network Engineer, Team Lead (1994-1996), supervised staff of nine providing in-house software purchasing and licensing, workstation software configurations and updates, and messaging application development.
* As Network Systems Engineer (1993-1994), researched, evaluated and made additions to Novell network. Registered ABC Computers first Internet domain name and set up first MHS to SMTP mail gateway, providing Internet e-mail to staff. Worked on upgrade from Novell MHS to Novell NGM. Set up remote-e-mail solution to support 500+ employees.
* As Network Administrator (1993), provided account administration and user support.
* As Online Services Representative (1991-1993), served as company rep on online services.
* Promoted from position as Technical Support Representative (1990-1991).
EDUCATION, TRAINING AND MEMBERSHIPS
* Diploma: XYZ High School, Somewhere, USA (1987). Graduated with honors.
* MCSE training: Attended on-site training classes for NT4.0 MCSE track (TCP/IP and Exchange electives). Tests are pending.
* Novell Certified Netware Engineer (1994).