Sample Resume for Account Management/Client Position

SUMMARY
Seeking account management/client service position
where award-winning experience and proven skills will
add value. Recovered $250,000 in lost revenue while
retaining client account in current position.

PROFILE
Strong client service background includes
relationship building, account retention, problem
solving and sales support, serving internal and
external clientele. Work well with C- and VP-level
decision makers.
Awarded nine times since 2000 for exceeding
expectations while serving internal and external
clients as Client Management Specialist at XYZ Travel Services (1999-present).
Superior communication skills. Experienced delivering
group presentations, as well as high volumes of
written reports to meet tight deadlines. Articulate
speaker and writer.
Highly organized and efficient. Experienced
supporting up to 26 clients, organizing events for up
to 300 attendees, and handling detailed accounting,
reporting and P&L review.
EXPERIENCE
Client Management Specialist: ABC Company, Anywhere, USA (1999-present)
Promoted to manage and provide reporting/analysis of
data for both internal and external clients.
Support 10 Account Managers with performance
reporting. Track sales revenue and opportunities for
growth. Indirectly support 30 internal clients across
department. Consistently meet short deadlines.
Work with such high-level accounts.
Receive consistently high customer satisfaction
ratings (internal and external), contributing to 100%
retention of valuable clients.Awarded for helping integrate new account by preparing presentation and assisting clients.
Recovered $250,000 in revenue while retaining key
account. Succeeded by detecting error in customer
billing database and working with IT personnel to
create solution.
Managed increased workload with no loss in client
satisfaction, despite 508% growth since 1999.
Project Coordinator: ABC Company, Anywhere, USA (1998-1999).
Promoted to work with Client Implementation team on
short-term project, converting legacy accounting
system to new MatrixPlus system. Tested and resolved
database errors. Project done on time, successfully.
Executive Assistant: ABC Company, Anywhere, USA (1996-1998)
Managed and planned activities for Senior VP/CIO and
staff, handling multiple tasks and tight deadlines.
Managed all office operations. Served as liaison with
executives from Fortune 500 firms, coordinating
travel and ensuring client satisfaction. Supervised
and trained new employees. Managed expenses.
Organized meetings in North America and Europe for up
to 300 attendees, planning and managing all details.
Also called on executive prospects (C-, VP- and
director level) to announce new products.
EDUCATION
Bachelor of Science: Business Administration,
XYZ University, Anywhere, USA (1999).
Graduated Summa Cum Laude. Worked full-time
throughout while maintaining 3.9 GPA.
COMPUTER SKILLS
Windows, Excel (power user), Word and PowerPoint,
familiar with Project, Access and Crystal Reports.