Sales & Client Service Industry Resume

OBJECTIVE
Seeking position in sales and client service
where extensive top-ranking experience will add
value.
PROFILE
* Strong background in sales. Expert in entire
relationship selling process, from territory
development, lead generation and cold calling
to negotiating, closing and trade shows.
* Top producer. Ranked in Top 3 every quarter
in current sales position (2001-present).
Ranked in
top 2% nationwide and #1-2 among 40 branch reps
as Sales Rep (1999-2001).
* Outstanding client service skills. Ensure 85%
retention by resolving post-sale issues with
superior follow-up. Experienced managing and
servicing up to 200 accounts.
* Cited as “motivated self-starter, with a
proven record of success,” by sales manager who
added: “(Bill) has a special gift for building
customer loyalty, by going the extra mile.”
KEYWORDS
sales, client service, sales rep, relationship
selling process, territory development, lead
generation, business development, cold calling,
cold calls, negotiating, closing, trade shows,
tradeshows, negotiations
EXPERIENCE
Sales Representative, Direct Mail: XYZ and
ABC Magazine, Any City, Any State (2001-present).
Deliver sales of advertising space and client
service for this distributor of 640,000 monthly
pieces.
* Prospect for, call on, sell to and manage
accounts with corporate clients. Create and
deliver ad layouts.
* Ranked among top three reps every quarter for
sales production since hire date. Meet or
exceed all revenue goals. More than tripled
number of regular house accounts, averaging 40+
per quarter.
* Maintain high customer retention rate (85%),
ensuring high-margin repeat and referral sales.
Sales Representative: XYZ Credit Card Center, Any City, Any State (1999-2001).
Provided sales and service for this national
reseller of POS business equipment.
* Called on restaurants and retail stores,
educating prospects on use of ATMs, smart cards
and credit card processing terminals. Attended
trade shows and assisted with product
installations.
* Built four-state territory from scratch to
$480,000 in annual sales, opening and managing
nearly 200 accounts. Required heavy travel and
outstanding business development skills.
* Ranked in top 2% for sales among 1,600 reps
nationally, and #1-2 at branch, during tenure.
Sales Representative: XYZ Interstate Brands,Any City, Any State (1995-1999).
Handled merchandising, product ordering and
client service for this Fortune 500 firm.
* Consistently ranked in top 10% for production
by increasing shelf space, ensuring optimal
stock levels, resolving service issues and
overseeing promotions. Managed 70 accounts.
* Serviced such key clients as Rainbow and Cub
Foods for Wonder Bread and Hostess brands.
Account Representative: XYZ Interstate,
Any City, Any State (1991-1995).
Worked in client service and default prevention
for this financial services firm.
* Cold-called and negotiated loan repayment
plans with at-risk account holders. Required
exceptional ability to establish rapport and
solve complex problems.
* Ranked #1-2 among 20 in division, regularly
producing 150-200% of monthly quotas.
* Emulated by account reps nationwide after
selection as key contributor to training
program.
Prior experience included management position
at XYZ Service (two years).
EDUCATION/TRAINING
* Associate of Arts: XYZ Community
College, Any City, Any State (1987).
* Professional development includes extensive
self-learning in sales and communication
skills.
* Computer skills: familiar with Window, Excel,
Word, PowerPoint and Internet research.