Yesterday we delivered a free recruiting webinar on how the five secrets for how employers should use Facebook to recruit college students for internships and recent graduates for entry level jobs and other career opportunities. It was, by far, our best attended webinar to-date and generated a whole lot of great questions from the attendees.
We've been delivering these free monthly recruiting webinars since August. The highest number of registrations was about 500 and we typically see about half of the registrations converting into attendees. Based on information from other organizations who deliver webinars, we believe that the average attendee equates to two people as it is normal for one person in an organization to register and to watch the webinar with others. Some are undoubtedly gathered around a conference room table with the PowerPoint projected onto a screen and the speaker phone turned on. Can't you just picture a handful of recruiters and other human resource professionals munching on turkey sandwiches and sipping on sodas?
The Facebook webinar we delivered yesterday generated over 800 registrations and 539 attendees, so we probably had well over 800 and perhaps 1,000 actual people attending the webinar. The feedback we received during and afterwards was excellent. That is always so gratifying. We always hope to deliver high quality content with a minimum of sales-speak as we want the webinars to raise the level of conversation around these issues and to further build our brand. As more and more employers discover our site and learn that we know what we're talking about, they'll be more and more likely to spend a higher percentage of the recruitment advertising dollars with us.
So what were the questions?
Q: Why has linked in moved into the personal realm if it so successful?
A: LinkedIn has become more social to make itself more engaging and to better compete against sites such as Facebook. Interestingly, Facebook has moved more into the business realm over the past couple of years. These two sites are moving closer and closer together to increase the number of visitors and the number of pages viewed by those visitors. More visitors and more pages translate into more advertising revenue.
Q: Which percentage of your contacts do you think react or become also fan of the same group as you when they see it on your profile?
A: When a Facebook user becomes a "fan" of an organization's page, they are essentially doing the same as when individuals become "friends" of another person's page. When you become a "fan" or "friend," your other friends see that activity in their newsfeed and some will take notice, check out the organization you just became a "fan" of and do the same. Their friends then see their activity and it can become viral very quickly. That's a good thing for the organization as it generates a lot of fans quickly. But how many? I have no numbers but I suspect only a small percentage. But remember that a typical college student will have hundreds and often thousands of friends so the branding alone is great and if only five percent of their 1,000 friends also become your fans, then you just picked up 50 fans. If they each have 1,000 friends and five percent of their friends become fans, then you just picked up 2,500 fans.
Q: Where does "Plaxo" fit in to all of these different Social Networking sites?
I don't like Plaxo. It has similar functionality to many of the other social networking sites but I only hear about people using it as a reminder to send free birthday cards.
Q: When evaluating a potential candidate through Facebook, what is an acceptable balance between person/professional content? What content would turn off a recruiter?
Every recruiter is different. I talked with a rental car company about photos on Facebook and was astounded to hear that they liked the photo of a young male drinking a beer at a party. I was thinking that rental cars and alcohol didn't mix but the recruiter set me straight. They want people who party responsibly with their friends after hours. Those people have bigger personalities than those whose weekends consist of sitting in dark rooms watching films with subtitles.
Q: What is the difference between a fan page and a Group?
A fan page is like your home page on Facebook. It is your focal point. A group is like a discussion list or listserv. You use a group to engage in conversations with many people at the same time. You can trade emails back and forth very quickly about whatever topic your group is about.
Q: What is the cost to run a social ad on Facebook?
As little as $0.01. You choose how much per click to pay Facebook but Facebook's systems will automatically run the ads that generate the most revenue per average impression. Let's say that you pay $0.01 per click and every tenth person who sees your ad clicks on it. That means that Facebook will earn $1 for every 1,000 times they show your ad. Now let's say that I pay Facebook $0.50 per click (that's much closer to the typical amount you'd likely pay) but only one person in the 1,000 clicks on my ad. That means Facebook generated only $0.50 for the 1,000 impressions. They're going to run your ad over my ad even though I'm paying 50 times as much per click.
Q: What does college recruiter charge to create a fan page for a company?
I thought you'd never ask. We have several Facebook Recruiting Fan Page options ranging in price from just under $10,000 to just under $25,000. The standard package is $15,000 and includes the development of the page, 100 job posting ads on CollegeRecruiter.com which we can, if you wish, link to your Facebook page, and none of our branding on your page unless you want it.
Q: On our company page, is it possible to reach out to them and ask them to be our fan? Or do they have to make the first move to be our fan?
It is possible for you to create a Facebook Fan Page and then proactively ask users to become your fans. I would be very careful. If you already have a relationship or if you're asking for the fans through the ads, fine. But don't start messaging strangers who just happen to go to your target schools or otherwise fit your hiring criteria. They'll be turned off.
Q: LinkedIn claims that the average household income of its members is $110,000, 64 percent are male, the average age is 41.
A: Thank you. I did not have the average age at my fingertips during the webinar. Should have. Now we all do!
Q: Is there a site meter to keep track of the traffic.
Yes. Facebook provides you with some interesting metrics, especially once you get over 10 fans. When you hit that number, you start to get more detailed breakdowns. They don't want to give you those detailed demographics when you only have a couple of users because then you'd be able to infer the demographics of each of your users.
Q: Is it worth while to pursue senior candidates or highly technical candidates on Facebook? And if so how? We tend to focus on the intermediate and senior level in IT and there must be a different strategy to recruiting those individuals.
A: Facebook is going to be a more powerful strategy for recruiting college students and recent graduates than people with years of experience but that doesn't mean that people with years of experience aren't on Facebook. Many are. Just not as many. Ask your employees and candidates if they're using Facebook. If so, you need to be as well.
Q: Is it a good idea to outsource the day to day maintenance of a company's fan page if you don't have the internal resources?
A: Few organizations outsource their recruiting departments. This is part of recruiting. If your organization wouldn't outsource your recruiting function, then don't outsource the answering of recruiting questions whether they're coming from Facebook or anywhere else.
Q: In the legal industry there are blogs that are ruthless about law firms and gossip/rumors related to those firms. Therefore, we are considering doing a Facebook page that is not interactive and doesn't provide them the chance to blog. What are your thoughts on this and also how do you differentiate the content of this from what is on the website?
A: You're referring to the Wall, which is like a message board. You can adjust the settings so there is no Wall, a Wall where only your authorized employees can post information, or everyone can post. Even if you allow everyone to post, you can delete postings which are objectionable. But remember that Gen Y values open, honest, and transparent employers. Criticism of your organization is expected and valued. If the Marines can have a MySpace page and allow comments to be posted about them, then surely so can your law firm.
Q: If your company blocks social networking sites for IT reasons, what kind of work-arounds would you suggest or justifications tips would you offer to help get these sites approved to visit during work hours?
I.T. departments should not be setting business policies. If they do, your organization needs to adjust their thinking. I.T. departments exist to carry out business policies. Make the business case to those in charge that you need Facebook in order to network and communicate with your next generation of leaders. If you're blocked from using Facebook, then you're blocked from effectively communicating with the best and brightest candidates.
Q: If Facebook is to be used for networking, would you recommend our personal pages be PUBLIC?
Yes, provided that your personal pages are G or PG-13 rated. If they're not yet, then make them so. That goes even if you choose not to make your personal pages public. Your friend today may be your enemy tomorrow. What you post on-line anywhere is public. There is no such thing as privacy in today's society. We can be upset about that and say that's not good, but it is so. We need to learn to live with it and leverage it.
Q: I understand your average age portion but it gives us a rough estimate of the people using it, do you happen to know how ages are distributed in a statistical manner?
A: The presentation indicated that the average age of a MySpace user is 35 and the average age of a Facebook user is 25 so about half are older and about half are younger. Virtually none will be under 13 because of federal laws while virtually none will be senior citizens because these sites are targeted at a much younger audience. The heaviest users of Facebook are young adults. There are far more of them registering with the sites, using the sites, using the sites on a daily basis, and looking at more pages.
Q: If you create a banner ad that you only want sent to individuals that work at a certain company, will Facebook be able to tell you how many people are in their "database" that are from that company so you know how many potential people you may hit?
A: I'm sure that Facebook has that information but the self-service ad placement engine does not release that information. If you're targeting a specific organization, type in the name of that organization to pull up its "network." Those are all of the people who are affiliated with that organization (i.e., are employed there). Have a look that way. You may not be able to see the people in the network. Different networks are set up in different ways.
Q: I know how to find Friends. How do you find Employers on Facebook?
A: The same way. Type in the name of the employer in the search engine. If that doesn't work, click on the link to the advanced search and use that to search the fan pages.
Q: Is it effective to do boolean searches on Facebook to find candidates? If so what is the best way to do this?
A: Facebook has a better way than boolean searches. They have a Profile Search feature which allows you to enter your desired criteria into one of more of about two dozen fields. Some aren't likely to be terribly relevant like movies people have indicated they like but others are great like geography and education fields.
Q: How do you link an existing fan page to your own personal profile?
To create a link from your personal to your Fan page, enter your Fan Page web site address (URL) into the web site address field. To link from your Fan Page to your personal page, become a Fan or enter your information in the description field. Those are just a few ideas but there are a number of options.
Q: How can I get a print out of the presentation and is it being recorded for access later by people who did not make the meeting today?
I can email a copy of the PowerPoint to you. Email me at Steven@CollegeRecruiter.com. You're better off watching the recording though. That will be live on our Webinars page sometime next week. The recording made by the webinar software needs to be edited a little bit and then uploaded to Google Video.
Q: E&Y is a well known brand so perhaps don't need to actively attract Fans. What do you do to attract Fans if you are a lesser brand?
A: Network. E&Y is a well known brand and has huge, huge recruiting needs. I'm not saying they have a lot of recruiting problems. I'm just saying they hire a lot of people. Chances are your organization is less well known because it is smaller and hires fewer people. If you hire 1/100th of the numbers E&Y hires, then you have 1/100th of the needs so you can do just as well on Facebook with 1/100th the number of fans. A great strategy is to ask your current employees to become your fans and to invite their friends to become fans as well. Even if they don't invite their friends, their friends will learn about your Facebook Fan Page when your employee becomes a fan as Facebook will automatically inform the friend of your friend's activity. You can also promote with advertising. Many firms will buy the social ads from Facebook. We believe that a better strategy is to buy targeted email or cell phone text messaging campaigns to drive your desired candidates to your Facebook Fan Page.
Q: Do you think that candidates are more likely to accept a friend request from a company versus a recruiter from a company?
A: It probably depends upon the comparative strengths of the organization and personal brands. If the organization has a much stronger brand than the personal brand possessed by the recruiter, then the organization will likely get more candidates to accept the "become my fan" offer than the recruiter gets from their "become my friend" offer.
Q: Do you have statistical information on percentage of people using Facebook and MySpace for job searching?
A: Very, very few go to those sites to search for jobs. But we're all candidates all of the time. Even those who aren't actively looking for a job and can best be described as passive are candidates. Present just about anyone with a much better opportunity than they have now and suddenly they're actively looking for a job and that job is the one that you're offering to them.
Q: Can you and do you recommend having different pages for personal and business?
No. I don't think that in 2008 we need to pretend that our personal lives are completely separate from our personal lives. They never have been and never will be. We are who we are. People connect to us because of who we are personally and professionally and those connections occur in our personal and professional lives. If you love softball and play with your non-work friends, what's the harm in a candidate seeing that? And there's potentially great benefits to a candidate seeing that. Think of the great candidate who you're struggling to engage who coincidentally likes softball. Hmmm.