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« August 2006 | Main | October 2006 »

The salary levels and the demand for accounting jobs are both going through the roof. All companies need accounting personnel, whether they are pharmaceutical manufacturers, automotive companies, hotels or colleges; this is the reason for this job’s evergreen outlook. Given this background, writing the “Get Noticed” cover letter for accounting has been the biggest challenge for candidates.


Accounting Cover Letter Intricacies

The cover letter can be made noticeable by including the three fundamental qualities demanded of an accountant. The first one being the knowledge of the field of accounting; your proficiency in handling different accounting software and your educational background. Your reason for interest in that particular company and a willingness to take on the workload will demonstrate your keenness for the job. You should use action words/phrases such as “Reduced non performing assets by 25% within a quarter”, which will project you as a results-oriented person. Another important aspect of writing a good accounting cover letter is that you should match your qualifications to the job for which you are applying. HR managers will always appreciate those who research the company beforehand and before taking action. From your point of view, research may also reveal a few points that you may not like about the company, so you may also end up saving yourself some time.

Don’t Be Boring

Include in your cover letter any extra training or certificates you have had in the past, your job responsibilities and achievements. Many candidates who search for an accounting job forget that they are seeking a position which bestows upon them great responsibility – and their cover letter becomes boring and routine as a result, which fails miserably.

Don’t Forget Formatting

The above points must be made in the second paragraph of your cover letter. The first paragraph should be reserved for opening the letter; self-introduction, job-code references – if applicable, and greeting. Thank the addressee in last paragraph and end on a positive note. Proofread the letter a couple of times for logic, flow, and spelling and grammar errors. Give your contact information in full at the top of the letter, matching the header of your resume.

On first glance, the field of accounting may seem to be boring and routine. If you look more deeply, you will find that it is an area of great responsibility and good potential for growth. Recruiters are accustomed to seeing boring, drab accounting cover letters. By following the steps above, you can give them something that they aren’t expecting and enhance your chances for an interview.

Heather Eagar is a former professional resume writer and owner of http://www.NothingbutCoverLetters.com who is now dedicated to providing job seekers with resources and products that promote job search success from beginning to end.

In most normal cases, you should not include your salary expectation in cover letters unless you have very good reason for doing so. This may be when a recruiter contacts you after seeing your resume somewhere, such as an online job board. In this particular case, then it is okay to reveal your salary expectations early, in order to avoid wasting your time and theirs. However, barring this one difference, you should just write the cover letter as you normally would.

Why Shouldn't I Include My Salary Requirements In Every Cover Letter?

Writing salary expectations without first being asked for them can possibly make you look like someone who: a) jumps in without thinking or b) is desperate. If you include your salary requirements on the cover letter, you take the chance of the figure being either too low or too high. In the first case, the company will save a lot of money, particularly if you have the skills that the employer is looking for (and you will be giving your skills away). In the latter, you will potentially spoil your chances of being called for an interview if the figure is too high, yet you are willing to negotiate in other areas.

If you genuinely feel that you should include your salary requirements, then by all means do so. However, you need to do this with a bit of finesse; you have to do it in such a way that you won't be pigeonholed into a particular figure. One effective way to do this is to employ the "range technique". You'll have to do some research and provide a range, beginning on the low end and ending on the high end. You can write something like, “Here is my salary expectation as required, which I believe will fall into the prevailing salary range for the position”. You should also indicate that you are willing to negotiate. Writing a full paragraph or not sufficiently researching the prevailing salary in the industry may create an odd impression, which will probably work against you.

There Are No Guarantees

Providing your salary requirement is not a guarantee in itself of anything, let alone a hiring decision, so don’t ask for a figure that is obviously higher than the industry standard. However, asking for too small a sum can fail to project you as a mature professional with overall awareness and one having good negotiating skills. All positions advertised will have salary ranges predetermined and asking candidates to specify them is really to find out whether suitable candidates fall within the range. The final salary depends on how much a particular employer is willing to invest in you, your history and how you can contribute to the company. Nonetheless, the final figure still rests within a predetermined range, barring extreme cases where you can strongly justify your case.

In general, you should be reasonable with salary requirements and take care not to let the entire cover letter circle around it alone – if you decide to include it at all. Be polite and matter-of-fact when writing it, as the company could be asking because of difficulties the company ran into due to someone over-qualified who asked for an out-of-the-range salary.

One thing that you should remember when faced with the "salary requirement question" is that companies do expect you to negotiate. Don't disappoint them.

Heather Eagar is a former professional resume writer and owner of http://www.NothingbutCoverLetters.com who is now dedicated to providing job seekers with resources and products that promote job search success from beginning to end.

Applying for A federal job requires you to take a different approach and adhere to a different set of rules and techniques. Unlike private sector recruitment, the procedures followed in federal recruitment goes by certain criteria and rules. The basic idea here is to provide every applicant an equal opportunity. Of late, the OF-612 form, or Federal Resume, is the accepted resume form for federal jobs. Here are 10 key tips to writing a Federal Resume that works:

1. Don’t forget to include information specific to the job as advertised. Information such as the job number, grade and title of the jobs you are interested in applying for.

2. Include personal information such as your full name, mailing address with ZIP code, any phone numbers, Social Security Number, reinstatement eligibility and civilian grade, including the job series and dates that you held the previous position.

3. Write your educational qualifications in chronological order, starting from high school to college. Include the name and city of each institution, and the type and year of diploma/degree received. Don’t forget to highlight the grades that you received and any awards. Make detailed descriptions in the KSA.

4. You must specifically mention the major subjects and total credits you have earned. While writing these points, you may be tempted to make use of bullet points – however, while these work well for resumes targeting civilian positions, they may not be well received when applying for federal jobs.

5. You should explain things in great detail. The underlying reason for this is that education counts a lot more in federal recruitment than in the private sector. Therefore, you should use this format to show (read: market) how well you qualify for the job through your education.

6. Even if your education does not exactly match the qualifications as advertised, you can still qualify through equivalent experience. In this case, you can get over this hurdle by explicitly spelling out your previous experience and how it relates to the job at hand.

7. Federal Resumes are not scanned by machines in most cases, which in itself must be a welcome relief. Since your resume will most likely be read by an actual, live human, make sure that you make the most of it by being as descriptive as possible.

8. If you have previous work experience having relevance to the job in question, include it with full details. Give the telephone numbers of employers, position(s) you held, numbers of hours per week and salary. Writing your accomplishments and duties (to a lesser extent) is important. You should also indicate whether it is OK to contact the previous employer.

9. Don’t forget to write about any other qualifications that may be even slightly related to the job. Explain why you think they are similar by giving concrete examples such as software used, etc. Memberships, certificates or awards also count heavily in federal job applications.

10. Don’t forget to enclose the KSA and mention it in the resume. Avoid the KSA becoming a verbatim copy of your resume. Write the KSA in your own style, without borrowing from samples and use lots of examples to justify your application. Always type your full name and sign it.

The bottom line here is that you cannot follow the same rules for federal resumes as for civilian ones. By following the tips above, and writing your KSA's descriptively and succinctly, you will be well on your way to landing that federal job.

Heather Eagar is a former professional resume writer and owner of http://www.ResumeLines.com who is now dedicated to providing job seekers with resources and products that promote job search success from beginning to end.

Like it or not, your cover letter is the first document that creates an impression about you (good or bad). Because first impressions really count, you need to take a careful approach to writing cover letters in order to avoid rejection. Here are the 10 major don’ts you need to avoid:

1. Don’t use cover letter templates, however good they may be. There are three things you must know that go against these templates: 1) they are stale & boring 2) most templates are likely to have been downloaded from internet 3) therefore, yours will be exposed as being identical to many. Use samples to get ideas on how to write your own unique letter.

2. Don’t write a lengthy first paragraph that will only bore the reader. A lengthy first paragraph also dilutes your impressive qualities and eventually weakens the entire letter - this is the last thing you want to happen.

3. Don’t exclude your Unique Selling Proposition, or USP. Remember that the cover letter is your sales letter; you should highlight your main strengths and prepare the reader psychologically to want to read further.

4. Don’t write a vague letter without mentioning specifics, such as the job title and job code/number if you are responding to an advertisement.

5. Don’t address your cover letter ‘To Whom It May Concern’. It shows that you don’t care enough to do your research to find out who is receiving the resume packages.

6. Don’t use fanciful fonts. Don’t unnecessarily use capitalized or bolded words, or grandiose phrases. Don’t send the letter without nixing silly spelling or grammatical mistakes.

7. Don’t use cliché language such as "As afore mentioned, I am enclosing…" This will only irritate the recruiter. Instead use simple phrases such as, "enclosed please find my resume."

8. Don’t include personal information like your race, sex or marital status in the cover letter. These things are against the Equal Employment Opportunity Act, and as such will not impact the decision whether or not you are called for the interview.

9. Don’t use copies of the same cover letters with just the address and date lines changed to send for similar jobs. If you don’t customize the entire body, the letter may either be irrelevant or a mistake may silently make it into the final draft.

10. Don’t brag or make statements that can't be quantified. You should be humble, yet accurate – employers these days often verify your statements for accuracy (and uncover exaggerations).

The trick with the cover letter is to capture the reader’s imagination as soon as they begin reading. This entails keeping your cover letter neat and tidy with a simple format, and avoiding common errors, such as the 10 listed above.

To learn more about me, read my bio on Collegerecruiter.com

In this day and age, as job competition has increased, interviewing techniques have also gotten tougher. Larger corporations often adopt multi-layered interview techniques from initial screening until the job offer stage.

Interview Styles and How to Handle Them Confidently

The need for different interview styles has evolved with the increasing complexities of jobs and work environments, as a scientific means to testing candidates.

Behavioral Interview

This style of interview uses the premise that past behavioral and performance history reveals enough indicators for a prediction of future performance. This type of interview can begin with concealed questions, such as asking you to narrate a tricky situation you have handled in the past. For example, "Please let us know your best accomplishment and how you were able to accomplish it." However, the questions will not necessarily be limited to your past. Look at this one: "If you had to purchase accounting software, how would you choose it?" This question aims at bringing out your software knowledge, as well as the decision making process that you may use.

Case Study

A slightly refined technique within the behavioral interview is the case study style. Expect to encounter a real-life situation here. Something like "evaluate different accounting software as a precursor to purchase and implementation" should not surprise you. If you take this question with an open mind, you will be able to produce the best answer without getting flustered. You will recollect different variants of software that you are acquainted with through years of usage. From your current knowledge, you will make the right choice by analyzing various aspects like robustness, customizability, user-friendliness and cost effectiveness. You may even brainstorm with your team of users.

But what does all this signify to the interviewer? Simple - it speaks of your:

• Experience
• Confidence
• Willingness to engage people
• Team spirit
• Composed and robust decision making style
• Problem solving ability
• Perseverance

Stress Test

You will probably face questions like "why are there so many job changes in your career?" or "why weren't you promoted in your last job despite being there long-term?" These are clever questions, designed to make your squirm in your seat. They will make unprepared candidates go speechless. But the interviewer is watching you closely and observing changes in your face, behavior and body language.

Quite naturally, these are hard questions that require time to remember exact scenarios and find ways to simplify and shorten your answers. Give precise answers, including specifics about the question. Since there are no wrong answers in the stress interview, what they are really looking for is how you respond to unexpected stressors.

These are three prevalent types of interview styles. However, in actual practice, you may come across a blend of one or all three. Use the information above to be successful, and you will be able to give the interviewer exactly what they are looking for.

To learn more about me, read my bio on Collegerecruiter.com

The interview follow-up letter is the last of the essential tools in your job-hunting bag. This is for more than one reason. The two obvious ones are the thank you and follow-up, and the other important reason is to fill in any holes that you suspect that you left open during the interview.


1. Write The Follow-Up Letter Immediately: Once you return home, write the follow-up letter the same day as the interview. Being late with the letter can potentially reflect badly on you, or worse, make you be forgotten.

2. Include An Incident That Occurred At The Interview: Make reference to any small but pleasant incident (or subject matter) that might have occurred at the interview that will catch the interviewers’ attention. How will this help you? This makes you stand out from the crowd and triggers memories of the entire interview. It gets the interviewer to think beyond the notes he or she made during the interview.

3. Write To Every Interviewer: Writing individual letters not only demonstrates your manners but emphasizes your recognition of individual opinions. Not everyone will be impressed with the same things in the interview; there can be at least one person who is either more or less impressed or even indifferent. Address each one of them independently, and write each letter differently. One another point here is they may (and probably will) discuss the letters among themselves at some point.

4. Show Your Awareness Of Company Culture: Employers like it when they know that a candidate is knowledgeable about company work ethics and culture. This helps eliminate any ambiguity that whether you will fit in at the company.

5. Write In A Positive Tone: Don’t make the letter a ritual or boring one. Use language and a format which is as lively and professional as possible. Proofreading the letter is critical. There is no restriction on handwritten letters or the delivery method; mail it, email it or even hand deliver it, but make sure it gets there.

You can’t ignore the hidden power of interview follow-up letters. They help cement your candidacy, considering there were probably countless other candidates for the position. The fact is, not many interviewees will write any type of letter, let alone a follow-up letter. The follow-up letter demonstrates your interest in the company and position so pay lots of attention to writing it carefully. By following the five tips above, you will be able to write compelling follow-up letters that work in your favor.

To learn more about me, read my bio on Collegerecruiter.com

Exit interviews are sometimes held at inopportune times, especially from the viewpoint of the employee when he or she is either laid off or fired. Nevertheless, they are a must for progressive companies that want to look inward for reasons for an employee's exit.

There are different viewpoints about these interviews as to the need for them in the first place. Should the exiting employee participate in it? If yes, how will it benefit him or her? Secondly, an exiting employee can hardly afford to ignore the fact that his or her revelations can be used against them, especially if they are in writing.

Participating In the Exit Interview Is Your Prerogative

When you are faced with the interview, you need to think carefully about what you are going to say or write, as it can jeopardize any possibility of your re-employability, if there is any. Even if you are assured that your comments will not be used against you but for company analysis, you should still be diplomatic.

Five Tips To Help You Confidently Face The Exit Interview

On the surface, exit interviews serve to help organizations to correct themselves by collecting information such as possible discrimination, lack of opportunities, etc. So, picking up the motivation behind the exit interview will help you to know how to approach one.

1. Attending Is A Courtesy: On your part, attending the exit interview is usually not mandatory. Even though you are not going to gain anything from it, you must make sure that the interview is not being used against you. If at any time you suspect this is the case, simply excuse yourself.

2. Maintain Your Composure: Maintaining your composure is critical. The questions may appear trivial, although this may not be the case when you are being laid off or fired. Treat this as your chance to make them think again (and perhaps be sorry) for having fired you.

3. Do Not Sign Papers Hastily: There will probably be more than a few documents that will need to be signed, such as acknowledgement of your resignation or separation, and receipt of your final paycheck. But if you are asked to sign anything questionable, ask for time to review them, and to read and understand the contents. Ask whether it is mandatory. Any organization can always wait for a few more days.

4. Return Any Company Property: This could be documents, keys etc, but list all of them on paper and get the interviewer to acknowledge receipt of these things.

5. Commenting On Superiors And Colleagues: Typically, these interviews are well structured and come down to the core issues. Remember, it is unnecessary for you to comment on someone (negatively) who you are not going to see for much longer.

Remember that the exit interview is probably not mandatory. If you don’t have time, or feel uncomfortable about the company's motives, just politely decline the invitation to attend.

To learn more about me, read my bio on Collegerecruiter.com

The IT job market is still one of the hottest markets and commands the highest resume response from job seekers. Given the sheer volume of resumes that a hiring manager has to sift through for each position, only the strongest resumes actually get past the initial 30 second screening. The national average for resumes received for each IT position advertised is 300 and increasing.

1. Make Your Resume Searchable: Using the right keywords is the key for making your IT resume web searchable. It is not enough to mention the skill sets you have, but you must also use them effectively. For example, if ORACLE and VB.NET is your forte, then you should use phrases such as "database programming" and "testing". Another thing about keywords is that resumes these days are simply being scanned electronically for inclusion into company databases. If you are not using the right IT keywords for the position advertised, your resume may not even see a human being.

2. Choose The Right Format: Although different formats have pros and cons, for IT positions, the functional resume format is ideal for its effectiveness in highlighting your skills and experiences. This saves time for hiring managers and you stand a better chance of getting shortlisted.

3. Emphasize Your Skills: The key to cracking the IT job market is really your skills. Emphasize your skills with short sentences such as "programmer with 8 years experience in COBOL and Oracle, and last three yeas as team leader". Another example could be "eight projects in 6 years in C++, SAS, HTML, CAD, and TCP/IP". This also showcases your additional skills in areas such as leadership, management and interpersonal skills (which are sometimes lacking in IT candidates).

4. Avoid Mistakes In Terminology: There are job seekers that still write industry terminology incorrectly, which usually has disastrous consequences on their job search. Example, "data warehousing" is often written as "dataware housing" or worse, "data wearhousing". Proofread your resume thoroughly, then have a friend do the same.

5. Cut Down Lengthy Paragraphs: Summarizing your resume will definitely score points over writing long paragraphs. You don’t want your extraordinary skills to get lost in a maze of words. Certifications such as MCDBA, MCP+1, & MCSE should be listed in a stand-alone fashion.

6. Highlight Accomplishments. Mention your responsibilities and specific accomplishments in your current position, giving examples of the platforms used for both back-end and front-end operations.

7. Omit Personal Information. Avoid unnecessary personal details; they will only be distractions.

8. Summarize Your Resume At The Top: Summarizing key elements at the top makes more impact and encourages the employer to continue reading. An executive summary, well written, can do an excellent job at keeping the reader engaged.

9. Avoid The Temptation To Overdo: Treat your resume as your calling card. You must be able to substantiate everything that you have written. For example, if you are applying for an Oracle Financial position when your specialty is really database management, you will be exposed. Additionally, you will lose your chance to be considered for any other position that the employer may have available.

10. Proofread The Resume: Nix grammatical and spelling errors. There is no excuse for typos or misspellings in a resume. Because IT resumes have highly technical words, you have to proofread them more closely.

Getting your resume just right for the initial shortlisting is not hard if you stick to IT resume writing basics. By following these 10 tips, you will be able to write and market your IT resume successfully and land that job.

To learn more about me, ready my bio on Collegerecruiter.com

Bachelor of Arts Degree in Communications and International Relations
Awarded May, 1994 Emphasis: Public Relations and French
Master of Arts Degree - currently enrolled in the Human Development program Expected completion Date June 2001

EMPLOYMENT:
*ABC Company, Anywhere, USA
ACADEMIC COUNSELOR (4/99 - Present)
Duties include: Working with faculty mentors to improve student progress, act as a liaison between faculty, staff and students, review, define and recommend academic policy, assist with the development and implementation of programs to improve student retention and progress, serve as the completion team leader, responsible for completion process of all academic programs, facilitate team meetings, establish team goals and work with each member to implement goals and policy, attend academic residencies across the nation and facilitate student service seminars, coordinate the annual commencement ceremony, track graduates and walk students through the validation process, coordinate publishing for all dissertations, design and maintain the completion team and graduate websites, create and coordinate student forms, correspondence mailings etc, maintain student reports and database, record all student information relating to completion and develop reporting tools to gather data, facilitate new student teleconferences for students and faculty, answering student questions via phone and e-mail and various projects as assigned.

ACADEMIC SERVICE ASSOCIATE (7/98 - 4/99)
Responsibilities include: coordinating and tracking faculty information and needs for academic residencies, create documents for students, faculty and staff attending residencies, answer student and faculty questions on residency programs and requirements, act as on-site coordinator during periodic residencies, prepare and distribute reports for academic progress and startup teams, coordinate commencement, tracking student completion and validation, distributing diploma's to graduates, working with the completion team to prepare dissertations for publishing, assisting the operations team, program directors and other staff members with projects as assigned.

ADMINISTRATIVE ASSOCIATE (11/97-7/98)
Responsibilities included directing student calls and answering general information questions, purchasing and tracking office supplies, responsible for maintaining the phone system and assisting staff with phone problems, maintaining office equipment, operating the mail room and the mail room database including; tracking and preparing daily UPS shipments and general mail, coordinating commencement ceremony, tracking graduates, distributing diploma's and graduation information to all students, preparing large mailings and various projects as assigned by staff and faculty.

* ABC Company, Anywhere, USA (2/97 - 7/97)
ADMINISTRATIVE COORDINATOR
Responsible for tracking funding requests, assisting with writing and formatting grant proposals, scheduling and arranging for all internal and community meetings, assisting staff with computer problems, managing the company database, designing layouts, assisted with processing employee pay and insurance benefits, responsible for maintaining office supplies, responsible for tracking office budget in terms of computer and office supplies and all office equipment, processing large mailing projects, assisting with varied administrative and clerical projects for the executive director, staff and consultants as needed.

* ABC Company, Anywhere, USA (10/95-1/97)
EXECUTIVE ASSISTANT TO THE DIRECTOR OF OPERATIONS & PUBLIC RELATIONS
Responsibilities included: Managing Administrative Assistant and coordinating assignments, coordinating of special events and programs sponsored by Paratech: CPR classes, employee inservices etc., layout and design of information brochures and pamphlets, update personnel files (Confidential Information) warnings, injuries, employee status. Projects as assigned by directors including monthly reports, statistics analysis, update of Emergency Medic Services (Standards, equipment, federal and state requirements and procedures) maintaining all accident files and reports, participating in the administration and management of the clerical and administrative support department.

* ABC Company, Anywhere, USA Milwaukee, WI (3/95-9/95)
CHILD DEVELOPMENT CENTER ADMINISTRATIVE ASSISTANT
Responsible for assisting in the intake/referral process, coordinating participation in the development center for children ages six months to three years; effectively handle transportation needs, parent relations, as well as insurance billing for agency and/or clients. Interact with approximately five insurance companies obtain authorization for services, and updating to include relaying evaluations and staff reports. Attend and record minutes at staff meetings; assist in the preparation of administrative reports. Collect, update and report necessary records on children enrolled in the program.

* ABC Company, Anywhere, USA (6/94-3/95)
RECEPTIONIST
Responsible for operating a multi-line phone system: answered and routed calls. Greet visitors and sales reps: provided information and directions. Completed projects as assigned to include transcription, typing and correspondence, reports and interoffice memos, as well as assisting with accounts payable and receivable and preparing invoices.

* ABC Company, Anywhere, USA (1/94-5/94)
PHONATHON ASSISTANT COORDINATOR
Recruited to implement a new program which entailed telemarketing throughout the year. Assisted in writing the telephone solicitation script; trained and supervised student telemarketers (fund-raisers). Entered data via computer; analyzed results to ascertain program success.

COLLEGE ADVANCEMENT INTERN (9/93-12/93)
Responsible for the Fall Phonathon; created publicity strategies to solicit volunteers, developed a mailing campaign for alumni and major donors. Supervised volunteers and established an incentive program. Tallied donations, percent of funds received, and analyzed 1993 versus 1992 results. Helped to raise over $97,000.00.

CONFERENCE ADMINISTRATIVE OFFICE ASSISTANT (5/93-8/93)
Managed the Girls Volleyball and the Talent Search camps for children. Fielded calls from parents, enrolled students, setup housing facilities, and ensured all contracts and related paperwork was completed. Served as secretary to the Dean of the Campus Center. Generated correspondence, answered telephones, scheduled camps and conferences and balanced the summer cash flow. (Promoted from Coordinator)

CONFERENCE COORDINATOR (5/90-8/92) Summers only
Coordinated summer conferences for groups from 50 to 400; one or multiple days. Assisted planners with regard to equipment needs, room layout, etc., to ensure event success. (Required team effort and leadership skills)

I am applying for a position where my comprehensive experience in administrative support and office management will add significant value to your organization.

* You will benefit from my strong background in administration and customer service, which combines my experience as an executive assistant with my extensive skills in office management.

* For every employer throughout my career, I have delivered consistent support and service while improving overall productivity and efficiency. Examples:

As Executive Administrative Assistant with ABC Co. I prepared annual business plans, developed and delivered presentations to customers, and supported department director.

During my time with ABC Diversified I processed over 200 bills of lading each day and reconciled with appropriate expense reports.

Over the course of my career I have prepared reports, contracts, proposals, and documentation for several companies. I am also familiar with invoicing and collections, personnel records management, and re-organization of business procedures.

Now I would like to bring these skills to work for you. My salary requirements are negotiable, and I look forward to speaking with you soon about the results you can expect from me.

OVERVIEW
Fifteen years of achievement in purchasing, management and supplier
relations. Thorough understanding of the metals industry. Three decades
of manufacturing, production/inventory control and shipping experience.
Well-known and respected among industry suppliers, with extensive contacts.

PROFESSIONAL SKILLS
* Purchasing: A 15-year reputation as a tough negotiator, committed to
doing a superior job for my company. Skilled at reducing costs that
translate into increased sales.

* Management: A team player, able to bring out the best in employees
under my supervision. Experienced at building profits by building staff
morale.

* Supplier Relations: Able to broker win-win partnerships with suppliers
that foster trust and create long-term profits for all.

EXPERIENCE
Vice-President, Manufacturing:
Negotiated with suppliers to secure discounts
and reduce pricing on all materials. This reduced costs while increasing
manufacturing efficiency. My efforts brought a competitive edge
to the company. Managed 80 employees while supervising the coil coating
line, product/inventory control, manufacturing and shipping. After
remaining flat for nearly 37 years, sales grew 490 percent as a result of
my cost-control and management skills.
(ABC Products, Anywhere, USA 1983-1996)

Production/Inventory Control Manager:
Hired to design and install new
manufacturing systems. Documented systems and procedures to increase
efficiency. Supervised 45 direct-labor employees, improved management/union
relations and reduced payroll. Structured material bills for computerized
M.R.P. and costing system. Supervisor said: "ABC simply would not have
progressed as it did without his superior and dedicated performance."
(ABC Manufacturing, Anywhere, USA, 1980-1982)

Production/Inventory Control Supervisor:
For production, developed master
schedule for product lines and introduced capacity planning. Improved use
of manpower to meet schedules. For inventory control, my A.B.C. analysis
brought substantial inventory reduction and eliminated expensive shortages.
This improved inventory system increased efficiency for our suppliers.
(ABC Instruments, Anywhere, USA, 1977-1980)

Production Control Manager:
Responsible for computerized machine loading
system, customer service, inventory control and shipping for this company
in the fastener and cold-formed parts industry.
(ABC Products, Anywhere, USA, 1976-1977)


Production Planner:
Hired as a production machinist, promoted three times
for my work for this manufacturer of precision electro-products for medical,
industrial, environmental and scientific applications.
(ABC Instruments, Anywhere, USA, 1969-1976)

Machinist:
Took full advantage of the chance to learn all phases of the
machinist trade. Became efficient at setting up and operating lathes, mills,
drills, automatic screw machines and centerless grinders.
(ABC Products, Anywhere, USA, 1965-1969)

EDUCATION
Methods Improvement in Manufacturing Organizations
University of any state, Anywhere, USA, 1979.

Associate of Arts: Business Administration
ABC College, Anywhere, USA, 1976.

Management and Law course work
ABC College, Anywhere, USA, 1971.

PERSONAL
Hobbies include golf, investing, boating and softball.

OVERVIEW

Successful record in management, financial services, customer service and
sales. Superior oral- and written-communications skills. A team player,
committed to solving problems for clients and employers.

KEYWORDS

manager, supervisor, business administration, sales, marketing, mac, pc

STRENGTHS

* Managed 13 employees with skill and effectiveness. First to train a new
employee to move from entry-level to promotion in less than one year.
Cited as "a leader after only 90 days" by my supervisor.

* Excellent communications skills. Consistently met quotas by calling and
convincing debtors to repay loans using my agency’s services. Helped my
client rank first against competitors. Familiar with both Macintosh and
IBM-compatible computers.

* Six years of experience in retail and inside sales. Able to establish
rapport with customers, find their needs and fill them. Included trade
shows, travel, generating leads and creating ads.

PROFESSIONAL EXPERIENCE

Collections Manager: Supervise collection of delinquent payments, work to
pre-qualify debtors with finance companies, change credit reports. Promoted
to supervisor after one year. Manage 7-13 employees. Hit projected
collection volume 11 of 11 months. Cited six times as employee of the month.
Supervisor said, "She is a joy to work with" adding that I have "limitless
potential and a positive attitude."
(ABC Financial Services, Anywhere, USA 1994-present)

Sales Coordinator: Worked with outside sales reps to service commercial
accounts, such as ABC. Also developed and pursued new leads.
Represented company at trade shows to solicit new business, traveled and
created print advertisements and product literature.
(ABC Manufacturing, Anywhere, USA 1992-1994)

Assistant Manager: Managed a staff of 10 while supervising retail
operations, merchandising and creating displays.
(ABC, DEF Fast Center, Anywhere, USA 1991-1992)

EDUCATION

Bachelor of Science: Business Administration. Marketing major; Psychology
minor. GPA: 3.3. Financed all college expenses myself. Member/officer of
Gamma Phi Beta sorority.
(ABC State University, Anywhere, USA 1989-1992)

Associate of Applied Science: Fashion Merchandising.
GPA: 3.5. Financed all college expenses myself. Member of Phi Theta Kappa
honor society.
(University of ABC, Anywhere, USA 1987-1988)

SUMMARY
Seeking management position where 17 years of award-winning experience, as manager and owner/manager, will add value.

PROFILE
Extensive hospitality, accommodation, food and beverages management background includes exceptional customer service and operations management (front and back of house) catering and executive chef duties. Expertise in menu development and costing, hiring, staff development, coaching and training, purchasing, quality control. Experienced in serving corporate clients and producing regular repeat and referral business and specialist in remote location management.
Special expertise in maximising return on investment of properties, managed and owned. Increased occupancy rates in acquired property from 54% to 87%. Nearly doubled resale value of property, from $900,000 to $1.4 million, in 18 months.
Proven management, training and computer skills. Directed all on-site catering and increased weekly food sales revenue from $2,000 to $10,000 in prior position. Experienced in building and developing ongoing training modules for 3-15 employees.
Highly organized in all levels of hospitality management. Devised and set up food-service systems from scratch as an employee, team member, manager and owner.
Client said: "The catered functions were wonderful and always served on time. I would like to mention the excellent service and support provided by him throughout the event. I had several last minute requests with which he was always willing and able to assist."


EXPERIENCE
Resort Manager: Any resort (Feb 2005-June 2005).
Manage resort with 30 units and self contained villas, 140-seat licensed restaurant and cocktail bar, and conference facilities for 60 people plus resort pool. Resort is set on five acres of tropical gardens.
Doubled sales figures from previous year by introducing marketing strategies aimed at increasing support of local residents and implementing in-demand activities.
Manage team of 29, including Maintenance Manager, Restaurant Supervisor, eight Wait staff, two Chefs, two Kitchen Hands, six House Maids, six Maintenance Staff and three Office Staff.

Resort Manager: ABC Resort, (March 2004-Feb 2005).
Quickly produced highest sales figures in resort history, enabling profitable sale by director.
Contributed to 34% return on investment with effective management efforts.
More than doubled bar and restaurant sales, from $2,500 to $6,000 per night, by introducing "Ices Night Club" and special events aimed at local community. Delivered exceptional customer service.
Managed and developed team of 24 hospitality employees.

Motel Manager: Any Motor Inn, (Feb 2004-May 2004).
Implemented all office / internet booking systems, menu design, restaurant format and other key strategies.
Increased occupancy from 10% to 50% in 90 days for this newly built 4 1/2 star Motor Inn.

Functions Manager/Head Chef: Hotel Restaurant (2003).
Managed all restaurant and kitchen operations, ensuring highest levels of customer service and food quality. Supervised and developed team of seven kitchen, beverage / wait staff personnel.
Reversed weekly losses of $2,000 weekly and achieved profitability within six months. Increased revenues by setting up numerous restaurant promotions/marketing programs.
Managed staff efforts in quality control, hygiene, customer service, accounting controls, restaurant policies and procedures. Adhered to all health and safety procedures and government regulations.
Developed menus in accordance with customer surveys, employing highest levels of creativity, ingredient selection and portion control, with adherence to strict accounting policies.
Negotiated with vendors for best pricing, deliveries and quality. Managed catering and special events, coordinating services and schedules with clients.
Met or exceeded all goals for food and operational cost control. Received numerous customer comments, cards and letters for excellence. Developed new menus, wine lists and special events.

Gained invaluable insights on property management from relief management experience throughout anywhere. Managed large and small properties, requiring hospitality skills and expertise (2001-2003).

Owner/Manager:Any Lodge Country Club, (1998-2001).
Owned and managed award-winning, 130-seat restaurant and 17 corporate and tourist rental units.
Planned and managed all lodging and restaurant operations. Supervised and developed large kitchen staff (three chefs, two apprentices) bar staff, waitresses and housekeeping employees.
Managed all customer bookings, computer entry, functional management and event scheduling including weddings, corporate functions, bus tours, and tourist activities.
Awarded "Best Restaurant" for presentation and service category by Cairns Hospitality Association (two years running: 1997-1999).
Held product costs to 19% with effective purchasing five consecutive years. Created annual budget and exceeding all projections for controllable product and labor costs.
Highly involved with culinary preparations. Reviewed and mentored Executive Chef. Oversaw all menu development and costing. Negotiated contracts, handled bids and managed vendor relations.
Catered and coordinated Any Dairy Farmers annual directors' meeting/conferences.
Improved retention and drove down costs by setting up weekly employee meetings to troubleshoot issues and improve production.
Mastered systems for efficient restaurant operations. Completed intensive workshops and training courses in motel and restaurant management. [HMAA]

Owner/Manager: Country Plaza Motor Inn, Mackay, QLD (1994-1997).
Owned and managed licensed 80-seat restaurant and 49 corporate / tourist rental units.

Owner/Builder:ABC Homes and Landscaping (1989-1994).
Owned and managed construction and landscaping company in residential housing sector.
Managed 16 sub-contractors in construction of high-value residential housing and unit development with annual revenue exceeding $2.5 million.
Negotiated customer configuration, design, scheduling, estimates and approvals.
Handled all interior/exterior design, architectural plans, changes, municipal concerns, water and utility connections, driveways, and all lawns, plantings and landscaping.
Completed daily/final inspection, clean-up and insured adherence to blueprints/design.
Retained accounts by ensuring customer satisfaction with all construction operations.
Designed and coordinated all landscaping and irrigation requirements to customer specifications.

EDUCATION/TRAINING
Leaving certificate in Business Management, Any Technical College.
Building contractor and Design landscape gardener.
Marketing & Media Promotions Course, Any National Business Institute (due July 2006).
Completed 12-month Copywriting Certification course with Any Writers Institute and Artists (2005).
Front Line Management course Microsoft word / excel / publisher / outlook purchase / stock management [ HMAA 2001]
Computer skills Room Master, Motel Master, Myob and Microsoft Office.
Completed Liquor License certificate for Licensee & Nominee and advanced responsible service of alcohol.
Level 3 chainsaw with confined space module
Skid-Steer loader with backhoe and fork lift attachments.
C Class heavy vehicle license [current]
First-Aid Certificate [current]


ADDITIONAL INFORMATION
Add value to properties managed with niche marketing expertise. Skilled at identifying and capitalizing on unique and hidden opportunities for development and promotion.
Achieve exceptional results by winning support and patronage of local residents and tourists ensuring high rates of word-of-mouth repeat and referral business.


CAREER OBJECTIVE SUMMARY
I have developed extensive experience in the Hospitality Industry in many areas of operations management including Marketing & Media Promotions, Property Maintenance, Tropical Gardening, Environmental waste and Water management and Remote Area Training, and I need to continue my development with new challenges and new areas of management.

OBJECTIVE

Event planning position where organizational and
communications expertise will add value.

KEYWORDS
Event planner, event coordinator, special event
planner, meeting planner, wedding planner, party
planner, project manager, communication, advertising,
promotions, travel, public relations, entertainment,
BA, Bachelor's degree.

PROFILE
Strong event planning background. Experienced
coordinating successful programs and events involving
more than 500 attendees in current position (1999-
present).
Highly organized and efficient, with proven ability
to prioritize and handle multiple projects.
Excellent communication skills. Experienced presenter
and public speaker.
Cited for leadership and planning skills by reviewer,
who said: "She is able to organize activities and
extra events. She takes charge, gets the job done and
follows through with details."

EXPERIENCE
Teacher, Any school, Anywhere, USA (1999-present).
Prepare and present lessons to classes of 20 third
grade students for private school with 1,200
students. Recruited by administration to plan major
special events and lead extracurricular activities.
Chosen by Principal as division leader, charged with
collecting and reviewing lesson plans for nine
teachers in third, fourth and fifth grades (2003-
2004).
Work with administration, faculty and student teams
to plan homecoming events and fundraising dinners;
track all milestones and ensure on-time, successful
completion.
Plan such fundraising events as Hawaiian Day,
including advertising/promotion, decorations,
costumes, student presentations and meal preparation.
Direct annual Language Arts Festival, student
competition with judges and awards ceremony.
Planned well-received event attended by more than 500
people; program included dinner buffet and
presentation of group projects on educational topics.
Developed student council into formal entity to
promote school events and student activities.

Youth Leader, Any Presbyterian Church, Anywhere, USA (1996-1998).
Planned and led activities for groups of up to 60
teenagers. Provided individual and group counseling.
Directed regular weekly activities/youth meetings and
special weekend events.
Organized and led outreach program for 25 youths
traveling to Cozumel. Coordinated legal paperwork,
travel, housing and meals. Planned local trips and
evening events on site.

EDUCATION
Master of Arts, Education Leadership, Any Int'l.
University, Anywhere, USA (currently attending).
Bachelor of Arts, Education, Any University,
Anywhere, USA (1996).

ADDITIONAL INFORMATION
Computer skills include Windows, Word, Excel,
PowerPoint and Internet research.

OBJECTIVE

Management position where 10 years of
business/product management experience will add
value.

KEYWORDS
Manager, product manager, product development,
production manager, operations, operations manager,
marketing, sales, marketing manager, sales manager,
business development manager, general manager,
project manager, PMP, MS Project, business plan,
market research, BA, Bachelor, Business
Administration.

PROFILE
Strong management background includes product
development, operations, marketing, sales and client
relations. Expert knowledge of consumer goods
packaging and beverage bottling industries.
Achieved dramatic results, reaching 75% profit growth
in current year; grew revenues 260% in last two
years; and developed seven major clients in three
years in management role (2000-present).
Proven ability to reduce costs, improve quality and
meet strategic growth objectives, with expertise in
demand forecasting, supply chains and
program/business process management.
Skilled in developing business plans, setting
sales/production goals and leading high quality
teams.
Computer skills include Microsoft Project, Word,
Excel, PowerPoint, FileMaker Pro and Peachtree.

EXPERIENCE
General Manager, ABC Solutions &
Supplies Inc., Anywhere, USA (2000-present).
Started and manage reseller/manufacturer of
equipment, spare parts and supplies for the beverage
bottling industry. Establish business plans including
budgets, financing, cash flow analysis and sales
forecasts.
As sales/marketing manager, developed seven major
clients in less than three years, including DEF
bottler and Any Breweries.
Grew revenues 260% in last two years and achieved 75%
profit growth in 2003.
Provide production efficiency consulting to create
and maintain long-term client relationships.
Saved 40% on cost of ink for major client by
establishing reseller relationship with manufacturer.
Continually research market for new equipment and to
develop ideas for custom upgrades for clients.

General Manager,ABC Brewing Company, Anywhere, USA
(1996-2000).
Managed operations, P&L, budgets, cash flow analysis
and compliance with ATF regulations for microbrewery.
Led 400% production increase in four years, while
maintaining 12 production staff.
Cut costs 20% by establishing more accurate
production forecasting and developing strategic
alliances with suppliers to utilize JIT inventory
management system.
Increased product shelf life 200% through quality
control measures, more effective product testing
methods and implementing new procedures for filtering
systems.
Saved $20,000 annually and eliminated spoilage by
establishing quality assurance procedures.
Marketing Manager said: "(He) makes my job a
little easier. (His) QC program and inventory control
measures are, to say the least, innovative. As a
result, our distributor is quite thrilled."
Hired as Production Manager, rapidly promoted to
General Manager in less than one year.

Assistant Manager, Any Company, Anywhere, USA
(1993-1996).
Forecasted sales, managed production and controlled
inventory for location. Directed workflow of 30
staff.
For outstanding efforts, quickly promoted from
Production Associate in six months.

EDUCATION
Project Management Professional certification,
Project Management Institute (expected 2004).
Mini-MBA, Any University online (expected 2003).
BA, Business Administration, Any International
University, Anywhere, USA (2003). GPA 3.8.

SUMMARY

Accomplished marketing communications professional,
with over 15 years of management and consulting
experience serving Fortune 500 and government
clientele. Will relocate.

KEYWORDS
director of communications, communications director,
publisher, editor, editorial director, senior writer,
journalist, mentor, manager, senior manager,
publication production manager, production director,
entrepreneur, publishing consultant, executive
editor, marcomm, team building, teams

PROFILE
* Strong communications background in marketing,
magazine, newspaper and educational settings, with
success as director-level consultant, publisher,
editor, writer, staff reporter and instructor.
* Experienced managing creative teams of 15-20
employees and up to 40 freelance writers, graphic
designers and vendors. Exceptional skills in
mentoring and staff development.
* Created marketing program and collateral that
produced 35% revenue growth in 14 months (despite
recession), while building and leading client teams
as Communications Consultant (2000-2001).
* Experienced planning, developing and leading new
programs from initial concept to profitable
operations. Led two successful magazine launches and
devised strategy that increased advertising revenue
175% for newspaper client as Communications
Consultant (1989-2000).

PROFESSIONAL EXPERIENCE
Communications Consultant: ABC Integrated
Technology, Anywhere, USA (2000-present).
Plan and manage all marketing communications in
director-level role. Report to president.
* Devise marketing strategies and direct all
corporate communications for this process improvement
consultancy, serving such clients as Any company, Any
Sciences Corp..
* Review and approve all proposals. Write press
releases and speeches for president, supervise Web
site updates and handle majority of
marketing/advertising requirements.
* Build and lead project teams of up to four
professionals in business analyst roles.
* Standardized documentation within multiple
divisions of Any Aviation Administration (FAA).
Led team that won client buy-in and support in one
year following five-year stagnation. As a result,
significantly improved efficiency of Any workflow and
delighted clients (2001).
* Significantly increased revenue by creating
marketing program that raised corporate profile in
marketplace while delivering effective bids for
larger contracts (2000-2001).

Communications Consultant: Any Communications,
Anywhere, USA (1989-2000).
Created and led all marketing communication
strategies in top management role for this design and
publishing firm. Reported directly to president.
Managed teams of up to 15 freelance writers.
* Consulted with clients to set and meet objectives
for promoting publications. Advised clients on media
needs, including press releases, brochures, programs
and media kits.
* Served such clients as Any Dental Association,
Any Magazine, Any News, Any Magazine,
DEF Magazine, ABC Comp, Inc., Any
Newspaper, GHI Magazine and
Any Business Journal.
* Provided writing, editing and speechwriting to
clients. Created and delivered seminars on effective
verbal and written communication skills. Wrote
business plans for start-up publications.
* Increased revenue for Any Comp client by 32%.
Played critical role in 10 new client acquisitions by
developing local advertising strategy and marketing
collateral for Any Comp (1998-1999).
* Launched two national magazines with promotional
campaigns that resulted in exposure on Any
Entertainment Television. Advised on editorial
focus and layout for both (1998-2000).
* Provided layout re-design and editorial overhaul
for Any News. As a result, transformed community
newspaper into award-winning publication that
received state-wide recognition. Circulation doubled,
with sales and advertising revenue increasing 175% in
less than one year (1998-2000).

Publisher/Executive Editor: Any Society of Any
Engineers, Anywhere, USA (1989-1994).
Planned and directed all aspects of publishing two
national magazines and one national newsletter.
* Built entire publishing division, eventually
producing 33% of all organization revenues.
* Managed publication production, including
editorial, sales/marketing, distribution, printing
and graphics. Created office policies and procedures.
Performed speaking engagements nation-wide.
* Produced marketing collateral, including brochures,
annual reports and convention materials.
* Brought Any Magazine in-house and re-established
leadership status in minority recruiting sector.
* Created The Any Bridge (high school magazine) and
The Any Engineer (national monthly newsletter for
engineers). Developed, planned and set up all
production schedules.
* Forged partnership with GHI, JKL and MNO that
resulted in effective cross-promotions, including
50 engineering survey, still in use and
generating media exposure.
* Initiated plan to reposition annual conference,
developing larger convention with awards program that
resulted in significant national exposure. Produced
all related publications, including press guide.
* Taught workshops and seminars on communication,
self-motivation and Any-American history.
* Managed up to five direct reports and 20 freelance
writers/designers. Led efforts that resulted in two
educational awards from state of Maryland. Won two
national awards for column writing.

Associate Publisher/Editor-in-Chief: ABC Digest,
Anywhere, USA (1985-1989).
Oversaw all editorial and production activities for
network of local business publications with
circulation of over 80,000. Managed two regional
offices and 25 writers for six publications in six
locations.
* Managed all production efforts, from creating story
ideas to final paste-up. Devised, set up and
documented office policies and procedures. Planned
and maintained production schedules.
* Increased circulation by 15%. Saved over $12,000
annually by streamlining editorial department.
* Played key role in rapidly converting to Macintosh
DTP systems for in-house production. Completed
project and trained all staff in one month, resulting
in competitive edge and vast cost savings.

Staff Writer: Any Times Leader, Anywhere, USA (1980-1985).
Researched and wrote stories for Sports Department of
daily newspaper (65,000 circulation).
* Wrote up to 20 stories per week. Organized daily
production of sports section under strict deadlines.
* Planned and organized coverage of major events and
coordinated with editors/reporters.
* Received "excellent" rating for coverage of two
major events, with one rated as best in paper
history.

EDUCATION
BS: Journalism, Any University (completed 95%
by 1980; received degree in 1991).

ADDITIONAL INFORMATION
* Volunteer Consultant: Any Academy Charter
School, Anywhere, USA (1999-present). Involved
with school since inception. Wrote and won $750,000
grant. Created programs to achieve status as top
charter school in South Jersey. Stepped in to play
leadership role as acting vice principal.
* Computer Skills: QuarkXPress, PageMaker
(IBM/Macintosh), Publisher, Illustrator, Freehand,
PhotoShop, Word Perfect, Word, Access, PowerPoint,
Excel and Project.

ASSOCIATIONS
* President: Any Fraternity.
* President: Any University Alumni
Association, ABC Chapter.
* Chair: Fund Raising Committee,
University Alumni Association, Any Chapter.
Member: Parent Board, Any College.

SUMMARY

Network professional with 10+ years of experience in project management,
network solutions, telecommunications and broadband delivery systems. Strong
customer focus.

KEYWORDS
Project manager, project management, networking, networks, telecom, telecommunications, application engineering, application design,
application engineer, systems analysis, critical systems analysis,
systems design, fractional T-1, E-1, ISDN, ATM, fiberoptical, fiberoptic,
Visual Basic 4.0, Turbo Pascal, Excel, Access, Project, PowerPoint, Definity Call Management Systems 3i, Scientific Atlanta Head-End Controller 5.0, Scientific Atlanta System Manager IV 6.8c, VTel AppShare, VTel Appsview;
Windows 95, Windows NT 4.0, computer sciences


HIGHLIGHTS
* Experienced in complex application engineering and design. Critical
systems analysis and design skills, with emphasis on data, voice and video
communications.
* Managed integrated systems development for Any Technologies.
* Designed and implemented weapons tracking system for Any
Dynamics.
* Directed engineering efforts for top-level government videoconferencing
network.

EXPERIENCE
Consultant: DEF Media Systems, Anywhere (1995-present).
Provide systems engineering and technical support for implementation of multi-
point videoconferencing facilities over fractional T-1/E-1, ISDN, ATM,
fiberoptical and high-frequency microwave equipment. Skilled working at
component level.
* Direct project design, development and integration from
concept to completion.
* Market, develop and demonstrate integrated systems through
oral, written and electronic presentations.
* Installed first fully-integrated videoconferencing system in S.A. for
Any Technologies.

Directed Manning-Support Specialist: ABC company,
Anywhere (1993-present). Provide project development
and support for private network systems.
* Advise on network design specifications and assist with RFPs for
national government. Coordinate with government and private
sector officials to ensure project success.
* Assisted in design, development and integration of ministry-level
media conferencing network at STM-1 rates over Synchronous
Digital Hierarchy (SDH) facilities.

Systems Manager: Any Investment Corporation, Anywhere
(1991-1993).
Supervised 16 field technicians integrating computer systems and broadband
network components. Configured and operated head-end transmission and
encryption equipment using OS/2 proprietary software.
* Managed C/Ku band downlink and distribution hardware to ensure system
performance.
* Commissioned first multi-microwave distribution system in Anywhere.

Database Administrator: JKL Corporation, Anywhere, USA (1987-1991).
Managed corporate customer, accounting and inventory database
system. Trained and provided technical support for 12 staff and
administrative personnel on POS system.
* Designed and implemented corporate database structure for
2,000-SKU inventory.

Audio/Video Technician: Any Corporation, Anywhere, USA (1984-
1987).
Engineered audio and video distribution requirements on location.
Operated production, editing and time-based computer equipment.
* Repaired, inspected and maintained multiple camera switching
facility.

EDUCATION/TRAINING
BS: Computer Sciences (Information Systems Management), Univ. of Anywhere, USA
(1997).
Scientific Any Multi Microwave Distribution Systems Training (1992).
ITS Transmission Systems Training (1993).
Definity Systems PBX Call Management Systems (1994).
VTel Videoconferencing Product Orientation and Systems Installation Training
(1996).

COMPUTERS
Languages: Visual Basic 4.0, Turbo Pascal.
Software: Word, Excel, Access, Project, PowerPoint, Definity Call
Management Systems 3i, Scientific Atlanta Head-End Controller 5.0, Scientific
Atlanta System Manager IV 6.8c, VTel AppShare, VTel Appsview; Windows
95, Windows NT 4.0.

OTHER FACTS
* Enjoy hiking, camping, travel, photography, videography and
stereophonics.
Skilled at PC software and hardware integration, and Internet research.


Networking -> 10+ yrs exp

OBJECTIVE

Pharmaceutical Sales Rep, where eight years of training and experience in health care and sales will contribute. Personable, persuasive and highly motivated.

KEYWORDS
medical sales, pharmaceutical sales, pharmaceuticals, medicine, health care, healthcare, selling, BS, medical terminology, anatomy, virology, chemistry, pre-med, nursing,

HIGHLIGHTS
* Four years of health-care experience as nursing assistant. Able to establish rapport and build trust with physicians and other medical professionals.
* Natural sales ability. Consistently ranked in top 5 of 20 telemarketing reps for sales production. Learn new sales techniques and systems quickly. Skilled at cold calls.
* Bachelor's degree in Mortuary Science. Courses included medical terminology, anatomy, virology and chemistry. Prior study in pre-med and nursing (three years).
* Work well under pressure. As certified First Responder, assessed and treated patients with life-threatening injuries before arrival of 911 personnel.

EDUCATION
BS: Mortuary Science, University of Anywhere, USA (1998).
Budgeted time and resources to work full-time, financing all living expenses.

Pre-Med and Nursing course work: ABC State Univ., Anywhere, USA (three years).

EXPERIENCE
Telemarketing Rep: Any company, Anywhere, USA (1997-1998).
Sold savings and checking accounts, loans and lines of credit for First Bank.
* Given merit-based pay raises for my sales results.
* Supervisors cited my sales skills, output and ability to learn quickly.

Nursing Assistant: DEF Hospice, Anywhere, USA (1991-1994).
Worked closely with nurses, dietary staff and physicians to care for residents.
* Made and received reports on residents' medical conditions. Assisted residents with Alzheimer's and other debilitating ailments. Skilled at finding and filling needs of residents and family members under challenging conditions.
* Supervisors cited my attitude, work quality and ability to work as part of a team.

Certified First Responder: Anywhere, USA (three years).
Volunteered to respond to accidents, heart attacks and other emergencies.
* Required highest-level problem solving skills. Accurately assessed and treated patients with life-threatening conditions.

OTHER FACTS
* Formerly certified as Nursing Assistant. Also certified as First Responder (included CPR, injury assessment and other skills).
* Computer skills include Excel, WordPerfect and Internet navigation.
* Lifelong interest in sales; sold 971% of quota for student organization.

SUMMARY

Seeking position where technical support and
networking skills will add value. Experienced
troubleshooting and resolving end-user issues under
hard deadlines and extreme pressure.


KEYWORDS
Hardware Technician, Help Desk, helpdesk, tech
support, Desktop Support, technical support, hardware
repair, software repair

TECHNICAL SKILLS
* Strong background in technical support includes
installation, configuration, troubleshooting and
repair of operating systems, hardware and software.
* Hardware: experienced supporting hard drives,
memory, video, networking, CD-ROMs, printers and SCSI
devices for PC-compatibles.
* Operating Systems: very familiar with Microsoft
Windows 98, Windows 2000 (Workstation and Server),
Linux 7.1 (Red Hat), Novell NetWare 5.1 and DOS 6.22.
* Software: supported such productivity applications
as Microsoft Office 2000 (Word, Excel, Access,
PowerPoint and Outlook) and Lotus Notes 5.0.

TECHNICAL TRAINING/EDUCATION
* A+ Certification (in progress): ABC Options,
Inc., Anywhere, USA (due 2002).
* Network Technician Certification (six-month
program): Any Technical Institute, Anywhere, USA
(2002).
* Certified Network Installer (two-month program),
DEF, Inc., Anywhere, USA (1999).
* Candidate for Bachelor of Science: Computer
Technology, Any State University, Anywhere, USA (1998-1999).
Plan to complete degree via distance learning.
* Certified Communications Technician (four-month
program): Any Corps, Anywhere, USA (1995).
Involved setup, troubleshooting and support of radio
networks in combat.

EXPERIENCE
Network Manager/Engineering Specialist: ABC
International,Anywhere, USA (2001).
Provided installation and technical support of
data/voice fiberoptic networks and equipment.
* Supervised procurement and managed seven
installation projects in Anywhere
and other locations worldwide, directing up to 12
technical professionals.
* Achieved 100% record of on-time, successful
installations, under challenging conditions.
* Provided clients with extensive technical support
by telephone (on call 24/7).

Lead Telecommunications Technician: DEF Inc., Anywhere, USA
(2000).
Planned, installed and supported central office voice
and data networks in Eastern US.
* Managed up to seven technicians on 10 projects
(completed 100% successfully, on time).
* Provided cable installations to such clients as
JKL. Promoted to lead role after only 90 days.

General Manager: Any Car Rental, Anywhere, USA
(1998-1999).
Supervised all daily operations at five branches.
Managed and developed up to 35 employees.
* Significantly improved productivity. Achieved
average revenue of $60,000 per branch.
* Rapidly promoted to position as Acting District
Manager after only five months.

Communications Technician: Any
Corps, Anywhere, USA (1995-1998).
For outstanding results, promoted three times.
Provided combat support in Gulf War.
* Completed four world-class leadership courses,
ranking among top five students in each.

SUMMARY

Accomplished Quality Engineer with experience
driving manufacturing operations for
automotive, plastics, chemical and defense
industries. Expert in statistical analysis. Six
Sigma Master Black Belt.

KEYWORDS
Quality manager, quality engineer, QA engineer,
quality assurance, project manager, project
management, manufacturing, production
supervisor, statistical analysis, six sigma,
lean manufacturing, kaizen, zero defects, SPC,
statistical process control, quality control,
continuous improvement, training, good
manufacturing practices, GMP, ISO 9000, QS
9000, supplier certification, Masters degree,
MBA, business administration, international
business, Bachelors degree, BS.

PROFILE
Strong manufacturing process background
includes Six Sigma, ABC Manufacturing, DEF,
GHI, quality control, production management,
supplier certification, project management, ISO
9000 and QS 9000.
Increased production 10-fold, with 100% on-time
delivery and dramatic increase in quality of
product to customer, in most-recent quality
management role with current employer (2003-
2005).
Saved $4 million+ by implementing continuous
improvement projects as QE (2000-2003).
Exceptional leadership and communication
skills. Achieve results through team building,
staff development and coaching. Consistently
design and deliver training programs on quality
improvement.
Manager said: "His understanding of the
principles and practices associated with the
world of quality are outstanding. His
performance on two (recent) high-profile
projects was exemplary." (2005)

EXPERIENCE
Performance Improvement Engineer/Quality
Engineer, ABC, Inc., Anywhere, USA
(2003-present).
Promoted to mentor junior quality engineers and
floor personnel in continuous improvement
techniques for production of electronic
components of missile systems and other
products for this defense contractor.
Teach and coach 17 Six Sigma Green Belts in two
plants. Saved $175,000 in 12 completed projects
to date.
Develop Six Sigma metrics used to drive process
improvement of manufacturing cells across two
plants.
Reduced scrap from 25% to 10% on line by
implementing Good Manufacturing Practice (GMP).
Increased bookings $250,000 in first nine
months by developing quality controls to meet
DOD standards.

Manager of Production Lines, ABC,
Inc., Anywhere, USA (2003-2005).
Chosen to take over two critical production
lines, while simultaneously performing Quality
Engineer function.
Developed and implemented manufacturing process
standards that focused on team building,
quality performance, continuous improvement and
cost management.
Increased production 900%+, reduced cycle time
34% and scrap 80%, and brought on-time delivery
to 100% from 0% by introducing Kaizen and other
continuous improvement techniques to fuzing
line.
Increased production 380%, took on-time
delivery to 100% from 0% and reduced scrap on
line 70% by setting attainable goals and
developing team environment on Joint Air to
Surface Standoff missile line.

Process Improvement Team Leader/Quality
Engineer, DEF Inc., Anywhere, USA (2000-2003).
Led quality efforts of two major product lines
($96 million) for this electronic equipment
manufacturer.
Saved $1.26 million annually by designing and
implementing Kaizen and other quality
methodologies to manufacturing processes.
Provided statistical and reliability analysis
of new products.
Cut quality defects 96%, reduced cycle time 45%
and increased on-time delivery 136% through
implementation of continuous improvement
projects.
Created ISO 9000:2000 manual used in five
plants, passing audit on first try.
Developed suppliers by establishing product
quality expectations and requirements for DOD
contracts.
Manager said: "He has quickly made cross-
functional connections to get the job done in
an expeditious manner. He has been a focal
point in driving process improvements."

Quality Manager, Any Company, Anywhere, USA
(1997-2000).
Streamlined quality control functions for this
manufacturer of consumer plastic products.
Reduced new product introduction time 25% by
developing strategic quality testing
initiatives.
Cut rework 30% by introducing inspection and
sampling techniques on manufacturing floor.
Coached QA personnel to identify parameters of
quality critical to consumer, reducing
inspection time.

Quality Manager, ABC Company,
Anywhere, USA (1995-1997).
Established standards and direction of quality
function for this tier-one supplier to
Chrysler, Toyota and Ford.
Implemented QS 9000, and attained ABC Q-1
quality rating, necessary to maintain all
contracts.
Reduced customer returns 68% through continuous
improvement initiatives on manufacturing floor.
Developed supplier certification program up to
AIAG standards, reducing incoming non-
conformances.

Quality Liaison, DEF Company, Anywhere, USA (1994-1995).
Introduced ISO 9000 in multiple plants of this
manufacturer of roll products for adhesive
industry.

Quality Manager, Any Paper Product,
Anywhere, USA (1993-1994).
Moved QA process to production floor and
trained all 325 line workers in SPC methods for
this manufacturer of roll products for medical,
cosmetic and food industries.
Reduced scrap 30% by developing new QA
procedures for inspection and testing.
Lowered incoming defects 30% by developing
supplier quality program.
Saved $165,000 in first year by negotiating
long-term contracts with raw materials
suppliers.

Raw Materials Manager, JKL Standard Co.,
Anywhere, USA (1989-1993).
Developed analytical lab to support raw
materials and manufacturing of coatings for
metal closure industry.
Cut rework from 70% to less than 5% in three
months by developing manufacturing SOPs.
Trained all manufacturing personnel in new
procedures using statistical analysis.
Reduced incoming defects 26% by negotiating
improved vendor practices.

EDUCATION/TRAINING
Master of Business Administration,
International Business, Any College,
Anywhere, USA .
Bachelor of Science, Biology (Chemistry minor),
Any State University, Anywhere, USA .
Six Sigma Certification Master Black Belt.
Professional development training includes Lean
Manufacturing, Zero Defects, Kaizen, Continuous
Improvement, QS 9000 and ISO 9000.

SUMMARY

Seeking pharmaceutical sales position where motivated professional with track record of achieving business and educational goals will add value. Accustomed to long hours in pursuit of company objectives.

PROFILE
* Solid consultative business to business background. Experience providing excellent client service and resolving business issues in high-expectation Fortune 500 and entrepreneurial environments.
* Proven presentation and public speaking skills gained preparing materials and delivering financial information to groups of executives, team members, and other key decision-makers.
* Cited by management for developing solid relationships. Trusted by partners to conduct annual audit process with 15 non-profit, corporate and government clients, requiring high levels of confidentiality.
* Organized, with detailed business planning skills. Discovered previously undetected banking error, recovering $20,000 for client (2003).
* Highly motivated. Awarded academic scholarship and secured highly-competitive professional-level internships with Fortune 100 firm during completion of Bachelor of Science degree (2001, 2000).

KEYWORDS
sales, pharmaceutical, client service, clients, customers, presentation, public speaking, business to business, consultative, professional, business development,

PROFESSIONAL EXPERIENCE
Accountant: ABC Company, Anywhere, USA (2002-present).
Recruited to provide wide range of accounting and finance services for fast-paced professional firm.
* Exceed service expectations with more than 150 corporate and individual clients, including preparation and prioritization of tax documents, financial statements, and quarterly reports and returns.
* For superior performance, hand-picked by senior partners to train and develop expertise in Employee Benefit Plan practice. Perform compliance testing and act as third party administrator to clients.
* Counsel senior executives, including Chief Financial Officers, on risk, tax, and financial management.

Assistant: Any Chiropractic Center, Anywhere, USA (2001).
Acted as key liaison between chiropractic clinic and more than 100 patients.
* Efficiently handled timing and delivery of patient billing, medical form information, evaluations, and other highly sensitive documents on daily basis. Produced accurate monthly cash reconciliation reports.
* Took on additional functions, including office management, reception, and appointment setting.

Audit Intern: Any Company, Anywhere, USA (2000-2001).
Selected twice for highly-competitive internship (less than 3% chosen) with top professional services firm.
* Responsible for presenting financial recommendations to major Fortune 500 clients, including risk analysis and evaluation of internal control, operations, and cycles of various industries.
* Quickly assessed GAAP compliance (Generally Accepted Accounting Principles). Developed customized spreadsheets, tools for clients, and provided outstanding client service.

EDUCATION
* Bachelor of Science: Accounting, University of Anywhere, USA (2000).
* Self-financed 100% of education while working and maintaining GPA of 3.8 (Magna Cum Laude)
* Member of Golden Key National Honor Society. Member of Any fraternities.
* Awarded scholarship based on academic achievement and community involvement.

ADDITIONAL INFORMATION
* Marathon Runner: Anywhere, USA . (2003). Completed full and half marathons, and currently training.
* Volunteer: Young Life, Jackson, TN (2001-present). Use public speaking skills to lead student groups of 45.
* Board of Directors, Member: Any Alumni Association, (2001-present). Appointed to leadership role.
* Computer skills: Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Creative Solutions, Depreciation Solution, Profx, QuickBooks, ePace Engagement, CCH & PPC Library, Internet.

OBJECTIVE

Management Consulting position, where skills in analysis,
communications and computers will contribute. Extensive training
and experience in business, marketing and management.
Specializing in organizational change and development. Willing to
relocate.

EDUCATION
MBA: Management; Any State University, Anywhere, USA
(May 1997).
Will complete this two-year program in one year. GPA: 3.8.
Management Club, Graduate Student Council, Graduate Business
Student Council and Sigma Iota Epsilon honor society.

BS: Business Administration (Marketing); University Of Anywhere, USA
(1996).
GPA: 3.3 (Business: 3.6; Marketing: 4.0). Four semesters on
Deans List.

PROFESSIONAL SKILLS
* Analysis -- Able to examine problems thoroughly, then find
creative solutions that increase efficiency.
* Communications -- Articulate in person and in writing.
Inquisitive, with extensive experience working with teams to
innovate and improve workplace productivity.
* Computers -- Proficient in Microsoft Word, Project, Excel,
PowerPoint and Access; Minitab, Criterium Decision Plus,
NeuroShell, ProModel and SAS.

HIGHLIGHTS
* Conceived, designed and implemented Ford On-Line System to
provide financing data to all eight Ford regions instantly.
System increased efficiency and customer satisfaction.
Supervisor praised the project as innovative and flawlessly
executed.
* Performance ratings of excellent and outstanding on all reviews
at Any Credit.
* Budgeted time and resources to finance 100 percent of college
expenses. Worked full-time while maintaining undergrad and
graduate GPAs of 3.3 and 3.8, respectively.

PROFESSIONAL EXPERIENCE
Graduate Research Assistant: Any State University, Anywhere, USA (1997).
As only full-time GRA in CSU Management Dept., researched
hiring and human relations practices in small US companies. Other
research topics include continuous improvement in team
environments, and the effectiveness of standardized performance
evaluations.

Account Representative/Customer Service Specialist: Any Credit Corporation,
Anywhere, USA (1992-1995). This account
service center centralized functions from more than 200 offices
across North America. Designed as a paperless office, using team-
based management. Worked on a 12-member functional team.
Duties included account maintenance and customer service. Given
latitude to handle any situation with customers. Other duties
included hiring, performance evaluations, scheduling and capacity
planning.

SUMMARY

Seeking business analyst or related position where
more than 10 years of Fortune 500 business and
technical experience will streamline business
processes and improve end-user productivity.

KEYWORDS
business analyst, business analysis, business process
improvement, systems analysis, software project life
cycles, full life cycle development, lifecycle
development, definition of scope, requirements
definition, needs analysis, design, testing, software
implementation, application implementation, solutions
development, cross-functional teams, adaptability,
analytical, debugging skills

PROFILE
Experienced in full lifecycle development and support
of business solutions, producing rapid ROI and
increased efficiency for ABC, DEF, GHI, JKL
and others since 1989.
Proven ability to leverage technology to improve
business processes, with special expertise in
requirements analysis, database development,
debugging, problem solving and user support.
Superior communication skills. Experienced analyzing
end-user requirements, presenting to upper management
and supervising cross-functional project teams.
Applications developed include credit card
processing, B2B procurement, accounting, Erisco, EDI,
materials management, purchasing, warehousing and
distribution. Experienced in medical supplier,
retail, insurance, credit cards, accounting,
utilities and automotive sectors.

EXPERIENCE
Programmer/Analyst Consultant: Any Corporation,
Anywhere, USA (2001-2002).
Analyze business processes, gather requirements,
develop and support mission-critical applications,
using tools that include SEI, MVS, COBOL, DB2 and
Visual Basic 6.0.
Provided analysis and programming for new corporate-
wide credit/debit card settlement process, to
consolidate three store systems into one. On track
for 2003 release.
On above project, analyzed and designed web-based
system to process chargebacks, rejects and debit/EBT.
Gained end-user management approval of terminal
prototype in Visual Basic 6.
On above project In-House Lead said: "His
attitude and aptitude were exactly what was needed
for this diverse project. His analytical skills and
abilities made him a great asset."
Also cut costs by analyzing, designing and
implementing new data feed into check authorization
system, which reduced costs and reliance on third-
party vendors.

Senior Programmer/Analyst Consultant: Any
Corporation, Anywhere, USA (2000-2001).
Provided wide range of business analysis and
programming services in high-profile role.
Provided business re-engineering efforts to enable
transition to paperless forms. Played key role in
analysis and research of e-Forms capabilities within
Ariba Buyer 6.1 product.
Cited by ABC manager for time- and revenue-
saving efforts.
Served as technical lead for Ariba product line.
Completed extensive training and gained expertise in
Buyer, Marketplace and Dynamic Trade products.

Programmer/Analyst Consultant: Any Corporation,
Anywhere, USA (1998-1999).
Provided business analysis and programming services
for implementation of UNIX-based Lawson accounting
package, vastly improving operations by consolidating
three store systems into one.
Worked extensively with end-users and in-house
Business Analysts to re-create numerous accounting
reports from individual store systems within Lawson
Package. Enhanced operations by formatting Pro*C/SQL
extracts into reports via MicroFocus COBOL.
Also developed and tested UNIX-to-mainframe
interfaces to FTP reports from UNIX environment to
CA-View on mainframe.

Programmer/Analyst Consultant: ABC Care
Services, Anywhere, USA (1997-1998).
Streamlined business processes and provided
programming for Erisco-based claims processing system
to handle main flow of data. Tools included MVS,
COBOL, CICS and VSAM.
Created interfaces to parent company, and numerous internal
reports to communicate
claims data cost-effectively. Worked with end-users
to define requirements.
Enhanced several online screens, including pick-list
processing, which allowed users to pick provider
numbers via search process tied to PF key.

Senior Software Development Analyst: Any Data
Resources, Anywhere, USA (1994-1997).
Served as Analyst and Lead Programmer for Automate
Affidavit Project to minimize operator input on
affidavits for fraudulent accounts. Tools included
MVS, COBOL, CICS, DB2 and VSAM.
* Played key role on multi-year project that will
significantly enhance client control over debit card
authorization processing.

System Engineer: Any Data Systems (EDS), Anywhere, USA
(1993-1994).
Served as Analyst and Programmer for Materials
Management Information System.
Worked closely with IES client (holding company for
local utility) to develop applications in purchasing,
inventory, accounts payable and EDI. Tools: MVS,
COBOL, CICS and VSAM.

System Engineer: Any Data Systems (EDS),
Anywhere, USA (1989-1993).
Served as Analyst and Programmer for ABC Service Parts
client. Tools: SLC, MVS, COBOL, IMS.
Delivered full lifecycle for Expedite Supplier Parts
System (ESP) to alert client of potential shortages
in kit processing within Materials Management. Worked
directly with client end-users.
Rewrote and supported Stock Allocation for Order
Processing to efficiently fill orders from multiple
distribution points. Worked directly with client
management and end-users to resolve 100% of support
issues in timely manner, to clients' complete
satisfaction.

TECHNICAL SKILLS
Methodologies include SEI (Software Engineering
Institute) and SLC (Systems Life Cycle).
Tools: COBOL, JCL, CICS, Java, MicroFocus COBOL,
Ariba Buyer 6.1 e-Forms and Tibco.
Databases: DB2, IMS, MS SQL Server, Oracle and
Microsoft Access.
Platforms: MVS, UNIX and Microsoft Windows NT.
Certifications: Sun Microsystems Java Programmer
(2000) and American Production and Inventory Control
Society - APICS (1991).

EDUCATION
Associate of Applied Science (Data Processing),
Any Community College, Anywhere, USA
(1989).
Bachelor of Science (Chemistry major, Mathematics
minor), ABC University, Anywhere, USA
(1982).

OBJECTIVE

Software sales role where extensive sales and management experience will add value.

KEYWORDS
sales, account management, client services, manager, management, managing, team building, team-building, teams, team player, high-tech, high technology, marketing collateral, strategic planning, recruiting, national sales management, sales manager

PROFILE
* Strong background in sales. Experienced presenter and closer, able to sell intangibles and persist through long buying cycles for Fortune 500 clients.
* Consistently achieved sales goals and grew revenue in shrinking market as National Sales Manager (1998-1999).
* Top biller. Averaged $4 million in annual billing for five straight years (1993-1998).
* Highly effective manager. Experienced building and leading teams of up to 25 professionals.
* Proven ability to learn and leverage new technology. Contributed sales expertise to Web site development team (1997). Completed MBA in Systems Management with 3.97 GPA in 1999.

EXPERIENCE
General Sales Manager: ABC, Inc., Anywhere, USA (1999-present).
Direct 25-member sales department in group of three radio stations.
* Consistently exceed market growth in annual revenue. Developed sales collateral.
* Successfully recruit and develop other sales reps in organization.

National Sales Manager: DEF TV, Anywhere, USA (1990-1999).
Managed nationwide sales effort for Any network affiliate. Member of long-range planning team.
* Developed and sold sponsorships and ad programs. Included "millennium package" sold to Any Motors and GHI that generated $600,000 in over-and-above revenue.
* Sold over $450,000 in ad programs to Any Motors.
* Promoted from Account Executive in 1998 after consistently meeting and exceeding sales goals. Top-ranked new business biller on staff; focused on direct retail.
* Sold $275,000 sponsorship to JKL, still on air and generating revenue after three years.
* Called "outstanding account executive" with "insightful approach to positioning" by Sales Manager.

Team Sales Manager: Any company, Anywhere, USA (1990).
Managed team of five radio sellers. Met and exceeded individual and team sales targets.

Local Sales Manager: Any company, Anywhere, USA (1987-1989).
Hired, trained and managed sales team. Promoted to Sales Manager after first year of selling.

Prior experience as Account Executive for Any company (1986-1987), Pharmaceutical Sales Rep for
ABC (1984-1986) and Program Director for Junior Achievement (1981-1984).

EDUCATION/TRAINING
* MBA: Systems Management focus, Any College, Anywhere, USA (1999).
* BA: Psychology, Any University, Anywhere, USA (1981).
* Completed training in Project Management and Xerox II Sales.

OTHER FACTS
* Computers: Word, Excel, PowerPoint and Outlook; and media applications (Arbitron, Nielsen, BIAS, TVSCAN and Maximizer). Seven years of Internet research and communications experience.
* Superior communication skills. Accomplished public speaker, fluent in Spanish.

OBJECTIVE

Seeking a sales position where 13 years of success in sales,
management and merchandising will contribute. Articulate in
person and in writing.

HIGHLIGHTS
* Increased sales by $1 million through superior skills in
merchandising, management and staff development.
* Manager of the Year twice for my efforts to increase sales and
profits, control inventory, and recruit and develop effective
employees (1989, 1991).
* Sales Leadership award four times for sales gains of up to
$250,000 per fiscal year. Supervisor said: "He consistently
drives himself to be at the top of sales."
* Winner of nine inventory-control awards for excellence in
maintaining inventory and accounting records. Cited by
auditors for my store's outstanding organization.
* Increased sales by $750,000 in Duluth location with aggressive
sales/marketing efforts.

EXPERIENCE
Store Manager: Any company, Anywhere, USA (1984-present).
Promoted five times for my efforts successfully managing four
stores. Handle all operations, including sales, inventory control,
merchandising, and supervising and training employees.
* Supervisor cited my results, saying: "He gets things done; he
has great work habits and sets a good example with own
performance."
* Promoted to market leader in 1995. Assist district manager in
supervising up to four stores, providing expertise and coaching
to staff.
* Described by district manager as his top manager in a four-
state district.
* Recruited and trained more than 100 employees, 10 of whom
are now in management positions. Supervise up to 16 people.
* Sales success in Duluth: established six commercial accounts
by cold calling and through referrals from satisfied customers.
Put my store ahead of 90% of other locations, who fail to
secure such revenue sources.

Previous experience as a printer and sports writer during college.

EDUCATION
BA: Mass Communications, Any State University, Anywhere, USA (1984).
Minors in Business Administration and Physical Education.
Worked throughout school to finance 100% of education myself.

OTHER FACTS
* Continuous professional training in sales and management
since 1984.
* Computer literate, familiar with retail and home computers.
Physically fit, with a lifelong interest in sports and the outdoors.

OBJECTIVE

Management position where 10+ years of retail
sales, distribution and warehouse experience
will add value.

KEYWORDS
Manager, store manager, area manager, district
manager, retail sales, sales, outlet,
merchandising, merchandise, distribution,
warehouse, warehousing, operations, inventory,
customer service, POS, systems conversion,
change management, training, security.

PROFILE
Strong management background includes retail
sales operations, distribution, warehouse,
inventory control, expense control, customer
service, team building, POS systems and change
management.
Increased sales 20%, while cutting inventory
costs 50%, in most-recent management role.
Consistently exceed revenue goals by 20-30% for
12 consecutive years in diverse environments.
Superior leadership skills. Experienced
building and motivating highly successful teams
of up to 70 staff. Routinely drive change and
inspire staff to take pride and ownership in
accomplishments.

EXPERIENCE
Store Manager, ABC company, Anywhere, USA (1998-2005).
Managed furniture outlet store with $12
million+ in annual sales. Supervised 30 staff
on daily basis.
Increased sales more than 20% in first two
years by creating teamwork and better work
environment. Revitalized sales by taking store
from warehouse setting to organized retail
appearance.
Established policies and procedures that were
later emulated by two other regional outlets.
Trained staff to deliver outstanding service.
Developed sense of teamwork and ownership for
all staff.
Cut inventory costs more than 50% (25% ahead of
target) with proper management of stock levels.
Developed processes/procedures for six annual
major warehouse sales events, displaying more
than
$2 million of merchandise. Hired and trained
70+ additional team members for each sale.
Cut payroll 60% (from $70,000 to $28,000) for
major sales events with improved merchandising.
Led store through two major POS systems
conversions in two years. Solely responsible
for training more than 100 team members in new
processes/procedures and use of new systems.
Managed increase in store size from 35,000 to
80,000 sq. ft. with minimal additions to staff
and costs.
Promoted three times in first two years for
outstanding effort and leadership abilities.

Store Manager/Area Manager, DEF,
Inc., Anywhere, USA (1995-1998).
Managed store sales, promotions, expenses,
payroll, hiring and training. Supervised 70
staff.
Met or exceeded all revenue goals by up to 130%
in flagship store located in Mall of America.
Chosen by district manager to assist with
opening of new store and oversee results of
three other area store managers and make
recommendations to improve performance of all
stores.

Store Manager, GHI Fashions, Anywhere, USA (1993-1995).
Managed this young womens clothing store, as
well as assisting managers at two other store
locations.
Raised sales 25% by training department
managers in merchandising, customer service and
team work.
Reduced shrinkage from 12% to less than 1% by
upgrading store security procedures.

ADDITIONAL INFORMATION
Training courses with ABC
included such topics as leadership, team
building, coaching, customer service and store
organization (1998-2005).
Bilingual in Spanish and English. Able to drive
sales by reaching new customer segments as a
result.
Computer skills include Word, Excel, Outlook
and several proprietary POS/inventory systems.

SUMMARY

Law enforcement professional with 16 years of experience.
Nationally known as a leader and innovator in computer forensics
area. Frequent public speaker and newspaper source.

HIGHLIGHTS
* Frequent speaker and guest instructor on the topic of
computer crime issues and law enforcement. National and
international speeches to ANY Academy and others. Regional
director said: "Your conduct exemplifies expertise and
professionalism."

* Created the FDLE Computer Evidence Recovery Program,
the first state computer forensics service of its kind in America
(1991).

* Featured in June 9, 1997, issue of Newsweek magazine for
innovative work in the field of computer forensics.

* Testified before ABC Subcommittee on
Technology, Terrorism and Government Information (1997).

* Primary organizer of ABC Association of Computer Crime
Investigators, a 300-member organization that trains private and
public sector investigators on computer crimes and security.
Served as two-term charter president. (1990-1992).

EXPERIENCE
Special Agent: ABC Department of Law Enforcement,
Anywhere, USA (1986-present).
Coordinate Computer Evidence Recovery (CER) Section of
Any Regional Crime Laboratory. CER analyzes seized
computers and disks to find evidence for criminal prosecutions.
Investigated major felonies involving individual and
organizational targets, resulting in arrests, seizures and
convictions. Jurisdiction covered state of Florida. Coordinated
case activities with state attorneys, statewide prosecutors and
assistant United States attorneys.
Researched and analyzed criminal activities and enterprises in
Anywhere, USA . Published first ever comprehensive study on computer
crime in state.
Commissioner said: "Your endeavors in this highly critical area
of law enforcement deserve high praise."
As Computer Systems Analyst, served as system administrator
for Local Area Network. Included computer planning,
acquisition, installation and training.

Police Officer: City of Anywhere, USA , Police Department
(1981-1986).
Enhanced productivity and efficiency by designing and
implementing new work schedules, patrol-zone alignments and
incident reporting codes. Also developed department's first
Operations Analysis Unit.
As Field Training Officer, taught tactical police-patrol
operations to newly appointed police officers in two-person patrol
units.
As Police Patrol Officer in Anywhere, USA , enforced
criminal statutes, wrote cohesive and accurate reports, effected
arrests and testified in court proceedings.

EDUCATION
Bachelor of Science: Criminology, Any State University,
Anywhere, USA (1981).

Data Processing Programming Certificate: Any Comm.
College, Anywhere, USA (1992).

SPECIALIZED TRAINING
More than 1500 hours of advanced law enforcement training,
including:

Federal Bureau of Investigation
Specialized School on Computer Fraud
Specialized School on Financial Investigative Techniques

Federal Law Enforcement Training Center
Advanced Microcomputer Training for Investigators
Seized Computer Investigations Training Program
Computer Fraud and Data Processing Investigations Training
Program

Florida Department of Law Enforcement
Special Agents Training Academy
Advanced Data Recovery Techniques
ABC Association of Computer Crime Investigators Training
Seminars
Supervisory Development Program

SUMMARY

Accomplished senior IT professional with extensive
leadership and hands-on experience in software and
product development. Expertise in design of firmware
and embedded systems.

KEYWORDS
Information technology, senior software engineer,
software engineer, software design, software
development, product development, general manager,
manager, project leader, project lead, firmware,
embedded systems, GPS tracking, money processing,
microprocessors, programming, programmer, lead
architect, systems architect, hardware design, real-
time operating systems, wireless communication
protocol, MS, Masters of Science, electrical
engineering.

PROFILE
Extensive software design experience includes
requirements definition, risk identification,
prototyping, design, coding, integration, testing and
production support.
Received German and European patents for product
design. Expertise in wireless GPS tracking and high-
speed money processing systems. Led projects from
initial planning stages to production.
Excellent leadership skills. Experienced guiding and
mentoring teams of engineers. Excel at leading groups
of developers to provide high-quality business
solutions.
Director said: "He demonstrated outstanding
technical and interpersonal skills when asked to work
with our marketing partner with demanding engineering
practices." (2003)

TECHNICAL SKILLS
Hardware: CPLD, FPGA, SiRF GPS, CDPD, ReFLEX25, CDMA,
ARM7TDMI, AMD 188ES, TMS320cx548, Intel and Siemens
microprocessors, CAN, iLBX, Ethernet, I2C and BitBus.
Software Tools/IDEs: Metrowerks Code Warrior,
Multi2000, Code Composer Studio, Visual Basic, Visual
C++, ClearCase, Rational Rose UML, DEC Windows and
ABEL.
OS: ThreadX, DSP/BIOS II, VxWorks, RMX, proprietary
RTOS, VMS, Windows NT and UNIX.
Data Base Tools: Oracle, Informix, Access, SQL and
ODBC.
Programming Languages: C, C++, ASM/Thumb ARM7,
Intel/Motorola/TI/AMD/Zilog Assembler, binary XML and
PASCAL.

EXPERIENCE
Senior Software Engineer, ABC Divide
Robotics, Anywhere, USA (2000-2003).
Served as lead architect for firmware/embedded
systems development and hardware design of body-worn
GPS tracking unit for parole and probation industry.
Analyzed and completely rebuilt prototype tracking
unit firmware to run on digital signal processor with
real-time operating system.
Optimized GPS tracking algorithms and multi-path
filters.
Increased storage capacity 500% by developing flash
driver task with error correction algorithms.
Created optimized wireless communication protocol
based on binary XML.
Reduced location data 70% by implementing fuzzy
engine for adaptive GPS position storage, dependent
on velocity, distance and time.
Built derivatives for Army Special Operations
Command, Any-TV and DEF.
Reduced expected unit cost 60% by designing
miniaturized prototype hardware that is 30% of size
and weight of original unit. Version 2 unit has low
power GPS engine, ARM7-based processor, ReFLEX pager
module and CDMA modem.

Senior Software Engineer, ABC, Inc., Anywhere, USA
(1988-2000).
Consultant for several clients, including banknote
systems division of Any company.
Designed intuitive user interface for Numeron desktop
banknote processing machine for midrange currency
volumes, used by commercial banks, cash-in-transit
companies, casinos, hotels and retailers. Received
German and European patents.
Designed graphic user interface utilizing Visual
Basic and RTOS RMX for Windows.
Designed data reporting system. Defined data
interface and data acquisition utilizing Oracle
Forms.
Doubled stacking capacity and enhanced sorting
capabilities to one error in 10 million processed
banknotes by optimizing embedded software packets,
banknote feed sequence and flow, gate control and
correction behavior after jam.
Designed hardware and multiprocessor system with
highly configurable processor boards and configurable
signal guidance on system back plane.
Developed terminal, driver and decoder firmware for
magnetic card and chip card reader that was approved
by Association of Any Public Banks.
Led team of 10 engineers that developed software
configuration management tool for Datelec that
included transparent code sharing, version control
and advanced workspace and team management.
Led team that built crypto key directory and
administration software for Siemens TEMPEST
teleprinter with online decryption and encryption for
military applications.

CEO/General Manager/Lead Architect, ABC Systems,
Inc., Anywhere, USA (1986-1988).
Formed and managed IT consulting business. Built
teams for client consulting assignments.
Led project team developing statistical process data
reporting system for high-speed banknote processing
systems for Giesecke & Devrient.
Developed test software for ABC Hicom telephone
with integrated chip card reader.
Wrote and presented "Computer Systems and Peripheral
Devices" seminar for ABC Institute for
Professional Education.

Senior Software Engineer, ABC and
Software, Inc., Anywhere, USA (1982-1986).
Led in-house and consulting projects for Siemens
communications division.
Adapted and integrated Siemens T1200 telex system
software and hardware.
Automated test system for EPROM and dynamic RAM
memory boards of teletex system.
Developed configurable 8051 monitor and debugger with
terminal interface.
Wrote specifications for integrated test system for
data transmission module.

Software Engineer, ABC, Anywhere, USA (1981-1982).
Member of team that created first automated assembly
lines for ABC. Programmed and installed DEF
process control technology and production robots for
roof welding station.

EDUCATION
MS, Electrical Engineering, ABC University of
Applied Sciences, Anywhere, USA (1981).

SUMMARY

Seeking a position where management, merchandising and customer service experience will add value. Articulate in person and in writing.

HIGHLIGHTS
* Detail-oriented. Saved $50,000 by pinpointing purchase order errors at Wilson's.
* Lead by example for consistent results. Experienced training employees to adapt product features to customer needs.
* Skilled at merchandising products to meet market demands.
* My efforts helped produce $2.3 million in department sales in 1997, despite increased competition from other stores.

EXPERIENCE
Merchandise Production Specialist: ABC Leather Holdings, Anywhere, USA (1998-present). Ensure merchandise flow into distribution center serving 755 stores/kiosks.
* Distribute inventory and merchandising data to buyers, vendors and allocation staff for optimum efficiency. Coordinate efforts of domestic and international partners.
* Managed five projects, including project to change glove linings (worked with 3M sales rep, MIS staff and domestic/international vendors to ensure smooth transition).
* Update and transmit purchase orders after matching costs with projected budgets.
* Lowered costs by working closely with MIS staff to help expand system capabilities.

Department Manager: ABC, Inc., Anywhere, USA (1996-1998).
Supervised 12 employees while providing direction to all department personnel.
* Reduced inventory costs through efficient stock management. Worked with vendors to ensure proper inventory levels and receive discounts, as needed.
* Trained assistants to lead effectively, resulting in increased sales.
* Under my direction, two staff were promoted in six months 3/4 four times the rate.
* Supervisors frequently cited my skills in merchandising and customer service.

As Assistant Department Manager (1995-1996), helped supervise/train 10 staff.
* Reduced turnover and lowered training costs by using outside reps to increase product knowledge among staff.
* Met strict payroll guidelines, consistently coming within 50 cents of daily goals.
* Customers regularly cited my skills and personable attitude.

As Manager Trainee (1995), took on new tasks while increasing supervisory role.
* Promoted after only three months 3/4 less than half normal time.
* Trained in administration, cash handling, customer service, finance and taxes.
* Supervisors noted my preparation and desire to exceed expectations.

EDUCATION
Bachelor of Arts: Marketing and Management, Any College, Anywhere, USA (1995).
Columnist for The ABC student newspaper. Member: ABC Marketing Assoc.

OTHER FACTS
* Computer skills include WordPerfect, Microsoft Works and Windows 95.
* Enjoy building projects and outdoor sports, including golf.

SUMMARY

Seeking application programmer/analyst position where more than 10 years of mainframe experience will add value. Met all milestones as senior programmer on latest $5-million project (2002-2003).

TECHNICAL PROFILE
Extensive experience as programmer/analyst designing, coding, debugging, implementing and supporting COBOL programs for end-users in finance, banking, retail, automotive and other sectors.
Superior work ethic. Awarded multiple programming projects at ABC Financial Advisors for outstanding results since 1985. Routinely mentor and develop new programmers.
ABC Director said: He was a very valuable member of our team . He was extremely thorough, and his work was of extremely high quality. He worked on numerous projects, which had complex changes and tight timeframes. Paul always came through for us.

TECHNICAL SKILLS
Languages: COBOL, PACBASE, BAL (IBM), JCL, DB2, IMS, VSAM, C++.
Tools and Methodologies: PACBASE, COBOL, BAL, SQL, PACBASE-CICS, MQ-Series, Panvalet, FileAID, FileAID IMS, ACR, UCC8, Infoman, PROFS, Lotus Notes, XPEDITER, Checkpoint/Restart, EasyTrieve, ACF2, Method 1.
Databases: DB2, IMS, VSAM.
Platforms: MVS/XA, VSE, DOS, Windows NT.

PROGRAMMING EXPERIENCE
Programmer/Analyst Consultant: ABC Financial Advisors, Anywhere, USA (2002-2003).
Provided wide range of programming, support and mentoring on high-profile $5-million project.
Worked on team developing new on-line authorization service to extend life of current system serving 10,000+ financial advisors nationwide. Delivered highly scalable upgrade with enhanced security access.
Worked with team coding, testing and implementing message-enabled service following component architecture. Tools: PACBASE, CICS, DB2, MQ-Series, VSAM, SAS, ACF2, METHOD 1.
Provided mentoring to and improved productivity of six international and offshore programmers.
Reviewer said: (He) assisted in supporting our applications by being on-call with production problems and resolved them in a timely fashion. He helped me create processes in order to reduce time in testing. He pitched in when and wherever he was needed. (2002)

Programmer/Analyst Consultant: ABC Financial Advisors, Anywhere, USA (1991-2002).
Helped program and implement more than 40 application enhancements using IMS, DB2, and CICS that streamlined operations, met compliance and/or delivered competitive edge.
Installed and maintained new releases of GEAC payroll software. Given responsibility for all payroll maintenance and critical path flow of advisor statement/paycheck system. Tools: COBOL, VSAM, PACBASE, DB2, IMS.
Improved staff retention and productivity by designing and coding system to leverage $100,000 custom psychological survey to screen and select financial advisor candidates. Still in use and delivering cost savings since 1996 roll-out. Tools: PACBASE, DB2.
Recognized multiple times by management with merit pay increases and new assignments.
For work ethic and programming skills, selected as only consultant to receive dedicated home workstation to provide 24x7 support.

Programmer/Analyst Consultant: ABC Express, Anywhere, USA (1985-1990).
Provided wide range of programming, troubleshooting and support to financial services applications.
Worked on team maintaining mutual fund system to free up employee resources to write new system in PACBASE. Modifications made to legacy system enabled compliance and maximized productivity, by adding new products, transactions and processes. Tools: COBOL, BAL.
Designed and installed first successful annualized commissions program at IDS/American Express. Tools: COBOL, BAL.
Met or exceeded all performance goals. As a result, transferred from Funds area to Commissions area, to provide strategically vital programming and support.

EDUCATION/TRAINING
C++, CICS, and DB2 programming courses at ABC County Technical College, Anywhere, USA .
Certificate: COBOL, FORTRAN focus, ABC Institute, Anywhere, USA . GPA: 3.0.

ADDITIONAL INFORMATION
Gain tremendous satisfaction from working as part of a team to deliver effective software solutions.

KEYWORDS
mainframe programmer/analyst, mainframe programming, application design, software development, application development, coding, debugging, software implementation, software support, COBOL programs, COBOL programming, finance sector, banking sector, retail sector, automotive sector, applications development, applications support, documenting, computer applications, end-user specifications, business requirements, system applications, software testing, application systems engineer, application testing

END SCANNABLE RESUME

SUMMARY

Seeking network / computer support and administration position where my experience, proven skills and superior work ethic will add value. MCSE, MCP/MCP+I, CCA, and A+ Certified.

TECHNICAL PROFILE
* Strong networking background includes network / system troubleshooting and repair, software and hardware installation and configuration, and support for telecommunications and mainframe systems.
* Superior skills in communication and customer service. Experienced maximizing productivity by improving system reliability, training end users, and reducing technical support costs.
* Valuable technical skills. Consistently increased performance in mission-critical positions as Network Administrator and Network Engineer (2000-present).
* Manager said: He has network knowledge as well as hardware expertise. Many hardware issues that were outsourced in the past are handled internally now. (2003)

TECHNICAL SKILLS
* Networking: LAN/WAN, TCP/IP, Ethernet (10/100/1000), IPX/SPX, NetBEUI, DHCP, DNS, T1/T3, fiber optics, SMTP, WINS.
* Applications: MS Exchange, Director, Image Server, Citrix Metaframe for Windows XP, Network Associates Group Shield, McAfee Netshield, antivirus software, PC Anywhere, Track IT, Solarwinds Engineer version, Arc Serve, HP Jet Admin, Aelitas Event Admin, Aelitas Intrust, Pervasive 2000 I, Baker Hills One Point, Appro via Citrix, Laser Pro Lending, Laser Pro Mortgage, IT Desktop, Premier 2, Platform, P2 Teller, Cadet, Cognos Prime, Harland PTP2160 Interface, Attachmate, Infoconnect, Cisco Call Manager IP Telephony, Cisco Unity Voicemail System, MS Office, Raptor, SonicWALL SOHO, firewalls, RAS.
* Operating Systems: Windows 98/NT/2000/XP.
* Hardware: PC/Server assembly and repair, tape backup drives, Exabyte 220 Library, switches, routers, hubs, firewalls, peripherals, T1/WAN 56K circuits.

EXPERIENCE
Network Administrator: Anycorp, Anywhere, USA (2001-present).
Provide support and administration for LAN/WAN and telecommunications systems, carry out network security monitoring, and perform technical support for more than 37 remote locations.
* Currently leading migration of corporate operating system from Windows NT to 2000.
* Support over 400 PCs, 30 servers, and 60 printers across main office and 37 remote sites. Carry out hardware and software updates, troubleshoot systems, and conduct on-site and telephone support.
* Reduced costs while increasing reliability by eliminating use of outside hardware consultants through personal hardware expertise.
* Played major role in integration of new sites to standardized operations. Introduced Windows 2000 servers, implemented Citrix Metaframe on Windows 2000.
* Increased efficiency and productivity by implementing use of TrackIt Remote to administer computer and telecommunications support for remote locations.
* Monitor and troubleshoot WAN and T1 circuits, routers, connectivity issues, hardware, and software. Install and configure hardware, software, and operating systems.
* Act as Help Desk representative, carry out user training, perform daily maintenance and backup for network data storage, user accounts, mainframe access, and telecommunications systems.
* Purchase and install equipment, maintain inventories, and help create policy and procedure manuals.

Network Engineer: ABC Business Systems; Anywhere, USA (2000-2001).
Provided telephone and on-site support for clients across New York metro area.
* Supported more than 1,000 client sites for approximately 100 client accounts.
* Installed and configured servers, PCs, workstations, minicomputers, and other hardware.
* Utilized SAPS and Telnet connections to remote clients to troubleshoot and administer MicroVAX and DEC Alpha server systems.
* Implemented RAS and via firewall connections to remote clients as part of support and administration for LAN/WAN, using PC Anywhere remote control.
* Carried out installation and configuration of SonicWALL SOHO with Raptor.

ADDITIONAL EXPERIENCE
Assistant Manager for major retail company, responsible for P&L of multi-million dollar location. Managed daily inventory receiving and supervised team of 40 employees (1997-2000).

EDUCATION/TRAINING
* Cisco Certified Network Associate CCNA (in progress).
* Citrix Certified Administrator for Metaframe, XP for Windows CCA (2002).
* Microsoft Certified Systems Engineer MCSE (2000).
* Microsoft Certified Professional plus Internet MCP/MCP+I (1999).
* Certificate in Network Administration / Engineering, PC Age School of Computer Network Training (1999).
* A+ Certification (1999).

KEYWORDS
Network Administrator, PC Support Technician, Systems Support, Systems Administrator, Network Engineer, Senior Network Engineer, Senior Consultant

SUMMARY

Accomplished management and administrative
professional with record of achievement in social
service, health care and start-up settings. Self-
directed and flexible, with superior work ethic.

KEYWORDS
research assistant, health care, mental health,
healthcare, administrative, administration,
logistical support, administrative support,
interpersonal, communication, organizational,
coordinating, * leadership, team building, teams,
management, organizational planning, program
coordination, training, trainer, coaching,
supervision, staff development, project management,
project manager, negotiation, negotiations,
counseling

PROFILE
* Strong management background includes
organizational planning, program coordination,
training, coaching, supervision and staff
development. Managed up to 17 personnel.
* Special expertise in project management. More than
10 years of experience planning, organizing and
directing projects with budgets up to $150,000.
* Excellent communication skills include negotiation
and counseling. Designed manuals and programs for
training, recruiting, hiring and conflict resolution.
* Cited for "remarkable" professional knowledge by
Executive Director, who added: "The program (she)
has developed will be a permanent asset to our
organization." (1997)

MANAGEMENT/COMMUNICATIONS EXPERIENCE
Client Intake/Crisis Triage: ABC Health Network,
Anywhere, USA (2001-present; 1998-2000).
Provide screening and crisis intervention for
individuals needing mental health treatment.
* Mentor and train staff on AS/400 and three
healthcare management software programs.
* Rank in top 10% for productivity among 17 personnel
in department. Requires high-level skills in
communication and evaluation to quickly establish
rapport and resolve client crises.
* Respond to client and provider calls, authorize
benefits and resolve claims issues. Refer clients to
clinicians and facilities. Requires superior skills
in evaluation and relationship building.
* Regularly consulted by management for feedback.

Team Leader: ABC.com, Anywhere, USA (2000).
Played key role on team hired to develop Customer
Service Dept. for employment services firm.
* Developed customer service program from ground up,
supporting users by email and phone.
* Supervised and developed two employees. Wrote
employee training manual.
* Created online training aid for customers
requesting assistance on products, online resumes and
job postings. Served as liaison to product
development team, providing Web-site user feedback.
* Edited all copy for customer service and related
materials.

Manager: ABC Child Center, Anywhere, USA (1993-
1997).
Recruited to create and manage all operations of
innovative Therapeutic Foster Care Program.
* Recruited, supervised and trained 11 foster parents
and staff. Matched children to appropriate families,
providing extensive follow-up and guidance. Resolved
complex issues.
* Counseled and supervised biological families.
Worked with teams of psychiatrists, therapists and
other professionals. Coordinated treatment plans at
county, state, court and school levels.
* Managed numerous records in compliance with state,
federal and JACHO standards. Served as planning
committee member for federation of four agencies
serving children in Portland area.

Program Coordinator: ABC Family Services,
Anywhere, USA (1990-1993).
Filled dual role in creating/directing mentor program
and in managing foster care cases.
* Initiated and managed thriving mentor program that
matched mentors to teens preparing for emancipation.
As a result of continual success, program doubled in
size three times.
* Supervised nine staff and coordinated recruitment
with Marin County Volunteers.
* Wrote quarterly reports, daily logs and
recommendations to courts.
* Supervised cases of eight children placed in four
foster homes for treatment.
* Counseled and supervised families and resolved
difficult interpersonal issues. Also represented
agency and family/child in strategy meetings with
mental health, school and state professionals.

Family Therapist: ABC Family Services, Anywhere, USA
(1986-1989).
Contracted with ABC State Children Services to
counsel parents and children to prevent out-of-home
placement.
* Coordinated treatment with state, probation, mental
health and school professionals.
* Wrote evaluations and reports for county and state.
Delivered written and verbal recommendations to
court. Wrote request for proposal to renew contract
with State of Oregon.
* As Trainer with ABC Trust (1988), trained
and coached parents and children in project for pre-
adolescent students identified as showing behavioral
or academic difficulty.

Manager/Family Therapist: ABC Child Center,
Anywhere, USA (1985-1988).
Provided wide range of family and individual therapy
for families and children.
* Supervised clinical work of 12 childcare staff.
Evaluated and organized all records to comply with
state and federal standards. Served as group
facilitator/trainer for parents and children.
* Served as liaison to county, state and school
professionals. Appointed to community panel to
address treatment and placement issues for children
from three counties in institutional settings.

PROFESSIONAL DEVELOPMENT
* Licensed Marriage and Family Therapist, Anywhere, USA
(current).
* ABC Small Business Training, Anywhere, USA (2000).
* Family Systems Theory and Practice, and Guided
Imagery Training, Anywhere, USA
(ongoing post-graduate training; 1985-present).

EDUCATION
* Master of Arts: Applied Behavioral Sciences; Family
Systems and Organizational Development, Any
College, Anywhere, USA .
* Bachelor of Fine Arts: Sculpture, Any State
University, Anywhere, USA .

ADDITIONAL INFORMATION
* Computer skills: Windows 95/98/2000, Word and
Internet research; familiar with Macintosh.
* Serve as Project/General Manager for ABC Hotel,
Inc., Anywhere, USA (1997-present). Oversee three
personnel and 20,000 sq. ft. commercial building.
Plan and manage $150,000 annual budget. Increased
occupancy rate 29% and rent revenues 28% by managing
renovation projects and negotiating new commercial
and apartment leases.

SUMMARY

Seeking an executive position where more than 20 years of strategic planning, retail operations, marketing and merchandising experience will contribute.

KEYWORDS
strategic planning, operations, ops, marketing, merchandising, merchandizing, retailing, management, manager, market development, goal-setting, strategy, advertising, profitability

HIGHLIGHTS
* Seasoned retail professional. Increased profits by up to 20 % during 13 years of managing store operations. Managed store marketing and regional buying group for 250+ stores; also managed product categories of more than $400 million.
* Developed 5- and 10-year market development plans for store growth at $19-billion Fortune 500 retail organization. Excellent short- and long-term planning skills.
* Introduced GIS technology to Fortune 500 company to segment and develop markets. Also developed sales forecasting model for drug stores and Hispanic marketing initiatives.
* Played key role in designing retail layouts to achieve profitable ROI in varying formats.
* Sr. VP said: "Ted's diverse background in operations, marketing and merchandising gives him a unique perspective."

EXPERIENCE
Director of Market Development: ABC Stores Properties, Anywhere, USA (1995-present).
Supervise strategic planning function. Prioritize all US market areas of operation and set goals for real estate development using GIS and other analytical tools.
* Direct efforts of growth strategy group, develop market plans for all divisions and analyze markets to enable swift new market entries.
* Sr. VP said: "He has exceptional conceptual and analytical skills. I have received outstanding reports from all team leaders regarding his contributions and group dynamic skills."

Director of Store Marketing: ABC Drug Stores, Anywhere, USA (1992-1995).
Developed tools to enhance merchandise selection for individual stores and market areas based on demographic, socio-economic and lifestyle variations.
* Supervised creation of site selection and sales forecasting tool (GIS application for real estate penetration and market development).

Merchandise Manager: ABC Drug Stores, Anywhere, USA (1987-1992). Supervised California-based buying organization. Marketing liaison with Advertising for regional marketing variations.
* Sales of all categories achieved solid growth according to market plan and ahead of goals.
* Supervising manager described me as "one of the best marketing and analytical minds in our business," adding: "We will continue to rely on you a great deal...."

Buyer: ABC Drug Stores, Anywhere, USA (1983-1987). Procured and marketed various seasonal, basic and consumable categories for Western base of more than 400 stores.

Prior experience as Market Manager, Retail Operations: ABC Companies (13 years). Increased sales and operating profits up to 20% annually while managing operations for food/drug combination stores. Developed regional advertising program for three-state area.

EDUCATION
BS: Marketing, University of Anywhere, USA.

SUMMARY

Seeking position in pharmaceutical sales where
healthcare and sales experience will add value. Self-
motivated, accustomed to long hours in pursuit of
corporate goals. Will relocate.

KEYWORDS
pharmaceutical sales, medical sales, marketing,
medicine, hospital, client service, management,
manager, consultative selling, consultative sales,
business development, needs analysis, closing, post-
sales service, client service, Sales Professional,
sales rep, pharmaceuticals

PROFILE
* Strong background in healthcare includes experience
as surgical technician, with solid knowledge of
medication, physician needs/sales objections and
medical office operations.
* Proven consultative sales ability. Helped double
sales and profits for medical practice while ranking
#1 among all staff for sales of elective surgery
(2000-2002).
* Superior communication skills. Experienced working
directly with surgeons, training medical staff and
delivering patient presentations. Very familiar with
medical terminology.
* Cited for perseverance, drive and motivation by
physician, who said: "Having trained personnel for
over 20 years, (She) exudes an energy rarely
found." (2001)

EXPERIENCE
Medical Technician: ABC Laser and Refractive
Center, Anywhere, USA (2000-2002).
Evaluated prospective patients, sold optical surgery
services and assisted in operating room.
* Assessed prospective patients' medical background,
ocular functions and other data, while educating
prospects on risks/benefits of surgery. Achieved
average sales closing rate of 80%.
* Helped increase revenues 50% in six months with
consultative sales efforts that increased number of
surgical procedures from 60 per month to 120.
* Quickly mastered details of 50+ medications,
including dosage and interactions, as OSHA Safety
Officer. Built OSHA program from ground up. Trained
and educated entire staff on regulations, coordinated
compliance efforts and developed MSDS for office.
* For initiative and ability to master new technical
skills, selected by physician to operate Autonomous
Excimer Laser during surgery; chosen ahead of more-
experienced staff.
* Sterilized and maintained instruments, calibrated
surgical equipment and handled anesthesia.
* Completed two weeks of training in consultative
sales and effective lead management.
* Rapidly promoted after 90 days to Medical/Surgical
Technician from Patient Coordinator.
* Physician said: "She had no previous knowledge
of clinical and diagnostic ophthalmology; she applied
herself to incorporate new information towards the
evaluation and treatment of refractive surgery
patients with incredible expediency."

Prior experience includes work as Intervention
Specialist for Family and Youth Incorporated (Summer
2000) and Volunteer Assistant for ABC Nursing
Home (Spring 2000).

EDUCATION
* Anatomy and Physiology courses: Any
Comm. College (2001-2002). GPA: 4.0.
* BA: Psychology, University of Anywhere, USA
(2000). GPA: 3.24.
Dean's List. Member: Any Sorority.
University Representative: Adopt-A-Family.

ADDITIONAL INFORMATION
* Volunteer Child Advocate, promoting interests of
children involved court cases. Sworn officer of
court; trained for two months in legal procedures
(2000-present).
Computer skills include Windows, Word, Excel, Medware
and Internet research.

SUMMARY

Seeking position where extensive experience in
database design and administration will add value to
operations. Dedicated and highly flexible, with
superior work ethic.

TECHNICAL PROFILE
* Valuable combination of experience (15+ years in
database design and online systems) and training
(currently mastering Oracle client/server
applications).
* Databases: IDMS 10.2 and Oracle 8. Languages:
IDMS/ADSO, COBOL and JCL.
* Mainframe applications: TSO, ISPF and PANVALET.
* PC applications: Oracle Forms and Reports, SQL,
Banyan, Lotus SmartSuite, Lotus Notes Mail, Host
Explorer and Word 97.
* Technical training: Developer 2000 Foundation and
Reports, Forms 6.0, Introduction to Oracle SQL and
PL/SLQ, Oracle Database Architecture, Backup and
Recovery.

EXPERIENCE
Database Administrator: ABC, Inc., Anywhere, USA
(1999-2000).
Maintained IDMS-based system tracking commodities
contracts and cash flow.
* Involved continual monitoring, troubleshooting and
batch programming, as needed.
* Ensured smooth transition of systems following
purchase of ABC by DEF.

Senior Systems Analyst/DBA: ABC Grain
Company, Anywhere, USA (1986-1999).
Developed and maintained IDMS-based systems, ensuring
optimal performance.
* Involved regular data archival and installation of
program modifications.
* Designed system from scratch for futures back-
office processing, used to balance trading and
reporting for Any Board of Trade. Done in ADS/O,
COBOL and IDMS.
* Took over stagnant project and successfully
designed system for purchase and inventory control of
elevator parts. Put together schema, dmcl and
subschema. Wrote all online functions and batch
reports. Done in ADS/O COBOL and IDMS.
* Supported cash grain system, containing 1 million
units and 85,000 contracts.
* Performed Y2K database maintenance and record
modifications, enabling flawless transition.

Prior experience includes work as Supervisor of
Testing and Implementation, Operations Supervisor and
Programmer/Analyst for Board of Trade Clearing
Corporation, Anywhere, USA.

EDUCATION/TRAINING
* Bachelor of Science course work in Psychology,
Any University, Anywhere, USA (completed 50% of
program; degree expected in 2002).
* Oracle Database Administration (ongoing).

KEYWORDS
database development, database backup, database
archival, database design, database performance
tuning, database administration, database
administrator, Oracle DBA

SUMMARY

Seeking position where extensive experience in
customer service, coordinating and problem-
solving will add value to operations. Regularly
commended for exceeding expectations.

KEYWORDS
customer service representative, customer
service rep, customer service agent, customer
retention, administrative, presentations,
communication, operations, administration,
project coordinator

PROFILE
Experienced managing multiple tasks. Currently
verify hundreds of transactions per day while
meeting extremely tight deadlines at ABC
(1998-present).
Strong customer service and communication
skills. Expert at quickly resolving service
issues, retaining customers and delivering
public presentations for ABC Airlines.
Highly organized. Skilled at determining best
processing flow for customers under changing
conditions. Troubleshoot and solve problems to
comply with ABC and other regulations.
Trainable, self-motivated and accustomed to
long hours in pursuit of company goals.
Manager said: "She has a great work
ethic, is highly effective and works well with
customers ... I would highly recommend her."
(2005)

EXPERIENCE
Customer Service Agent: ABC Airlines, Anywhere, USA
(1998-present).
Provide wide range of service in fast-paced
settings (front desk and gate areas). Process
and verify 200-300 ticket transactions per day
and handle payments (cash, charge and check).
Position requires high levels of initiative,
multi-tasking, attention to detail and
communication skills (written and verbal).
Deliver frequent public announcements.
Solve complex service problems to meet critical
deadlines, ensuring safe operations, customer
satisfaction and repeat business. Monitor
schedules and prevent service delays.
Work well with teams and independently.
Routinely carry out responsibilities of two
employees following staff reductions since
2001. Train and mentor new employees.
Retained through five rounds of layoffs while
meeting or exceeding performance goals.
Commended for "exceptional customer service,"
by manager, who said: "Your willingness to help
... was much appreciated. Keep up the terrific
work!"

Promoted from position in cleaning/aircraft
service at ABC Airlines (1991-1998).
Management comments: "I cant begin to
express my appreciation for the assistance and
dedication you displayed ... you have
demonstrated your hard work and dedication by
consistently producing quality work ... thank you
for your commitment."

EDUCATION/TRAINING
Ongoing training in customer service and
efficient operations at ABC (1998-present).
Computer science and accounting courses: Any Community College
(1989-1990).

ADDITIONAL INFORMATION
Computer skills: proficient in Windows XP,
Microsoft Word and Internet research.
Gain tremendous satisfaction from working and
achieving as part of a team.

SUMMARY

Accomplished senior operations manager with
proven record of success in deploying complex
field operations projects. Built and led teams
of up to 450 to exceed goals in fast-paced
settings.

KEYWORDS
Senior manager, senior director, vice
president, general manager, regional manager,
plant manager, manufacturing manager, project
manager, operations, field operations, budget,
profit and loss, financial forecasting,
strategic planning, process improvement, lean
manufacturing, quality assurance, quality
control, training, MA, Masters degree, BA,
Bachelors degree, Management.

PROFILE
Strong operations management background
includes budget/P&L management, strategic
planning, team building/development, ISO/TL
9000, TQM and process improvement. PMP
certification (2005).
Turned 112% negative returns into 36% gross
margin in less than four months by
restructuring field operations across North and
South America for ABC Corp. (2003-2004).
Led deployment of worlds largest single
optical network in 90 days -- 14 months early
(2002).
Recognized by President Clinton and United
Nations for outstanding leadership in Soviet
Georgia.
Met or exceeded critical expectations on 21 of
21 areas reviewed by ABC (2005).

EXPERIENCE
Any Communications, Anywhere, USA

March 2005-present
Senior Project Manager (March 2005-present).
Manage high-profile projects for Any Market
Operations. Serve as main point of contact
between technical and non-technical
departments, customers and stakeholders. Manage
more than 30 employees.
Continually improve team performance and
profitability. Key member of five-person team
that standardized project planning standards,
communications, workflow, risk analysis, scope
planning, integration management, and critical
day-to-day operational reporting for Southeast
business unit.
Built and led team of 30+ personnel from five
countries and four business units to deliver
nationwide launch of one of two next-generation
3G/UMTS networks for one of Americas largest
wireless carriers.

ABC Corporation, Anywhere, USA 2001-2004
Director, Field and Support Operations,
Anywhere, USA (2003-2004).
Directed deployment of field service team,
delivering next generation optical and data
network systems through implementation of high
quality, time-critical, turnkey solutions for
customers throughout Anywhere, USA.
Forecasted manpower, vendor and engineering
requirements for current and future projects.
Monitored project operations and modified
schedules to ensure budget compliance and
customer satisfaction.
Built 36% gross margin from negative 112% in
less than four months by restructuring field
operations based on reductions in force and
transition to outsourcing model.
Decreased response time 50% for pre-sale
quotes, while increasing effectiveness of sales
team.
Created and implemented continuous improvement
programs that became services-wide best
practices.

Director, Core Operations and Transport
Operations, ABC Services (2002-2003).
Led all engineering, furnishment, installation,
test and turn-up of core and transport products
in North America and Mexico. Directed daily
efforts of 100 personnel in 24-hour operation
with five direct reports.
Directed all financial forecasting, monitoring
and reporting of operations budget.
Improved group gross margin 300% in 18 months
by implementing streamlined operations.
Cited for pioneering world-class management
techniques to execute complex field deployments
of optical transmission equipment, later made
worldwide standard and documented as ISO
processes.
Oversaw ISO 9001 compliance, QA/QC, product
inspection and product developmental training.
Enabled $170 million in revenue by successfully
building largest single optical network on
record. Operations Director said: "Words do not
exist to quantify the enormity of this
achievement. It may have been the best field
performance in the history of
telecommunications."

Regional Operations Manager, ABC Services
(2001).
Managed operations of transport products in
North America and Mexico with four direct
reports.
Developed continuous improvement organization
composed of multiple cross-functional teams.
Managed ISO 9001 compliance, quality
assurance/control, product inspection, new
product developmental training and monitoring
of project budgets.
Recognized by CEO for leading team in
successful completion of major project, 19.8
million DS3 miles in one quarter, largest
channel add project in history of customer,
Any Communications.
Cited by SVP of Global Operations for
exceptional planning and organizational skills,
sound judgment, analysis of situation and
developing best course of action for demanding
customer base.

Any Army

1980-2001
Executive Officer (Lieutenant Colonel), Any
Military and International Training Integration
Division, Army Forces Command, Anywhere, USA
(1998-2001).
Reported to Army Major General (two-star).
Directed 24 senior project officers in
operational planning and execution, computer-
based training, international agreements and
environmental compliance.
Saved more than $2.5 million in operating
costs, while managing $25 million budget, by
implementing lean operational procedures
(2000).
Managed 20% increase in projects without added
personnel, while reducing labor costs 13%
(2000).
Ended year 19% under budget, saving over $1
million, by tightening expenditure controls
(1998).

Chief of Analysis/Data Collection Officer,
Army Forces Command, Anywhere, USA (1997-1998).
Managed team performing evaluation of Chairman
of Joint Chiefs of Staff training programs,
largest joint air defense exercises worldwide.
Successfully coordinated evaluation plan among
five countries.
Reduced costs 12% by implementing lean
principles to institute new training practices.
Directed cross-functional teams with over 250
representatives of various national
organizations, which planned, executed and
evaluated function and goals of more than
12,000 personnel in 50 organizations.

Chief Operations Officer, Any Department of
Defense, (1997).
Reported to Army Lieutenant General (three-
star) and Any Lieutenant General (two-
star). Provided daily feedback to United
Nations on resolving civil war and creating
peace building operations.
Directed operations planning and intelligence
gathering in one of worlds most hostile areas
with multinational team from over 23 nations.
Dropped incidents by belligerent forces 90%
within first two months by developing strong
relationships with country leadership and
representatives from Commonwealth of
Independent States.
Cited by Any General for raising pride
and efficiency of organization leaders 100%.
Recognized by President Clinton and UN for
implementation of personnel protection and life
safety procedures adopted within other
United Nation locales with zero loss of life.

Prior assignments with Any Airborne Corps,
Anywhere, USA (1993-1997), Joint Readiness
Training Center, Anywhere, USA (1989-
1993) and Any Airborne Division, Anywhere, USA (1980-1989).

EDUCATION/TRAINING
Master of Arts, Management, Any University,
Anywhere, USA. (2001). GPA 4.0.
Bachelor of Arts, Biology, Any College,
Anywhere, USA (1980).
Project Management Professional (PMP) PMI
certification (2005).

SUMMARY

Accomplished senior operations manager with proven record of success
in deploying complex field operations projects. Built and led teams of up
to 450 to exceed goals in fast-paced settings.

KEYWORDS
Senior manager, senior director, vice president, general manager,
regional manager, plant manager, manufacturing manager, project
manager, operations, field operations, budget, profit and loss, financial
forecasting, strategic planning, process improvement, lean
manufacturing, quality assurance, quality control, training, MA, Masters
degree, BA, Bachelors degree, Management.

PROFILE
Strong operations management background includes budget/P&L
management, strategic planning, team building/development, ISO/TL
9000, TQM, process improvement and customer satisfaction.
Turned 112% negative returns into 36% gross margin in less than four
months by restructuring field operations across North and South America
for ABC Corporation (2003-2004).
Led deployment of world's largest single optical network in 90 days -- 14
months early (2002).
Recognized by President Clinton and United Nations for outstanding
leadership in Soviet Georgia.
US Army General said: "Lieutenant Colonel is one of the most highly
respected officers in my command. A skilled leader and effective team
builder, He has earned my full trust and confidence."

EXPERIENCE
ABC Corporation, Anywhere, USA
2001-2004
Director, Field and Support Operations, Anywhere, USA (2003-2004).
Directed deployment of field service team, delivering next generation
optical and data network systems through implementation of high quality,
time-critical, turnkey solutions for customers throughout Americas.
Forecast manpower, vendor and engineering requirements for current
and future projects. Monitored project operations and modified schedules
to ensure budget compliance and customer satisfaction.
Built 36% gross margin from negative 112% in less than four months by
restructuring field operations based on reductions in force and transition
to outsourcing model.
Implemented new business operations procedures in less than five
months in preparation of TL/ISO 9000 surveillance audit, receiving
laudatory comments and recertification status.
Decreased response time 50% for pre-sale quotes, while increasing
capacity and effectiveness of sales team, by implementing new business
model and financial reporting mechanisms.
Created and implemented continuous improvement programs that
became services-wide best practices.

Director, Core Operations and Transport Operations, ABC Services
(2002-2003).
Led all engineering, furnishment, installation, test and turn-up of core and
transport products in North America and Mexico. Directed daily efforts of
100 personnel in 24-hour operation with five direct reports.
Directed all financial forecasting, monitoring and reporting of operations
budget.
Improved group gross margin 300% in 18 months by implementing
streamlined operations.
Cited for pioneering world-class management techniques to execute
complex field deployments of optical transmission equipment, later made
worldwide standard and documented as ISO processes.
Enabled $170 million in revenue by successfully building largest single
optical network in history. Completed 257 sites, 29.9 million DS-3
miles/13,015 route miles across US and Canada in 90 days.
Operations Director said: "Words do not exist to quantify the enormity of
this achievement. It may have been the best field performance in the
history of telecommunications."
Achieved superior customer satisfaction and passed all corporate audits.
Accountable for ISO 9001 compliance, quality assurance/control, product
inspection and new product developmental training.

Regional Operations Manager, ABC Services (2001).
Managed operations of transport products in North America and Mexico
with four direct reports.
Developed continuous improvement organization composed of multiple
cross-functional teams.
Managed ISO 9001 compliance, quality assurance/control, product
inspection, new product developmental training and monitoring of project
budgets.
Recognized by CEO for leading team in successful completion of major
project, 19.8 million DS3 miles in one quarter, largest channel add project
in history of customer, Qwest Communications.
Cited by SVP of Global Operations for exceptional planning and
organizational skills, sound judgment, analysis of situation and
developing best course of action for demanding customer base.

United States Army
1980-2001
Executive Officer (Lieutenant Colonel), US Military and International
Training Integration Division, US Army Forces Command, Anywhere, USA
(1998-2001).
Reported to US Army Major General (two-star). Directed 24 senior
project officers in operational planning and execution, computer-based
training, international agreements and environmental compliance.
Saved more than $2.5 million in operating costs, while managing $25
million budget, by implementing lean operational procedures (2000).
Managed 20% increase in projects without added personnel, while
reducing labor costs 13% (2000).
Ended year 19% under budget, saving over $1 million, by tightening
expenditure controls (1998).

Chief of Analysis/Data Collection Officer, Army Forces Command,
Anywhere, USA (1997-1998).
Managed team performing evaluation of Chairman of Joint Chiefs of Staff
training programs, largest joint air defense exercises worldwide.
Successfully coordinated evaluation plan among five countries.
Reduced costs 12% by implementing lean principles to institute new
training practices.
Directed cross-functional teams with over 250 representatives of various
national organizations, which planned, executed and evaluated function
and goals of more than 12,000 personnel in 50 organizations.

Chief Operations Officer, Any Department of Defense, Republic of
Anywhere (1997).
Reported to Army Lieutenant General (three-star) and Any
Lieutenant General (two-star). Provided daily feedback to United Nations
on resolving civil war and creating peace building operations.
Directed operations planning and intelligence gathering in one of world's
most hostile areas with multinational team from over 23 nations.
Dropped incidents by belligerent forces 90% within first two months by
developing strong relationships with country leadership and
representatives from Commonwealth of Independent States.
Cited by Any General for raising pride and efficiency of
organization leaders 100%.
Recognized by President Clinton and UN for implementation of personnel
protection and life safety procedures adopted within Any other
United Nation locales with zero loss of life.

Prior assignments with ABC Corps, Anywhere, USA (1993-
1997), Any Training Center, Anywhere, USA (1989-1993)
and Any Airborne Division, Anywhere, USA (1980-1989).

EDUCATION/TRAINING
Master of Arts, Management, Any University, Anywhere, USA (2001).
GPA 4.0.
Bachelor of Arts, Biology, Any College, Anywhere, USA (1980).

SUMMARY

Accomplished logistics professional with seven years
experience in retail and manufacturing environments.
Valuable combination of logistics problem solving
ability and management skills.

KEYWORDS
Logistics, director, manager, project manager,
project management, retail, manufacturing,
operations, transportation, supply chain,
distribution, carrier, negotiation, budget, P&L,
process analysis, systems optimization, cost/benefit,
ROI, customer service, consultant, transportation
management system, EDI, Manugistics, MTM, MRS, BSB,
BS, Bachelors degree.

PROFILE
Strong logistics background includes strengths in
process analysis, developing strategic solutions,
managing tactical execution and systems optimization.
Reduced transportation expenses and improved customer
service for more than 20 companies in diverse
industries by successfully implementing logistics
changes.
Proven management skills. Experienced building and
leading productive teams of up to 25 personnel.
Comfortable prioritizing and managing multiple
projects under pressure.
Cited for "extensive logistics knowledge, analytical
capabilities and ability to communicate," by EVP, who
added "He is viewed as a leader in customer service
amongst his peers." (2002)

EXPERIENCE
Project Manager, ABC, Inc., Anywhere, USA (2003).
Implemented client software and provided consulting
services for this retail-focused enterprise software
solutions provider. Focused and improved message of
business development collateral.

Director of Consulting Services, ABC, Inc.,
Anywhere, USA (1999-2002).
Developed and led logistics consulting group for this
web services company offering logistics visibility
and transportation information network solutions to
retail, high tech and industrial sectors.
Planned and managed business unit P&L. Directed
implementation group of 15 direct and
10 indirect reports and led several cross-functional
initiative teams.
Grew business to $4 million revenue, 38% net margin
(above Big 5 consulting benchmark) and company's
second largest revenue source from give-away service
(FY '02).
Crafted logistics solutions and detailed execution
plans for prospective clients.
Directed 13 logistics solution implementation
projects for such clients as ABC,
DEF, GHI, JKL Aircraft, MNO.

Coordinated projects throughout client organizations,
including strategic planning with senior executives
and tactical project execution with logistics
analysts and transportation managers.
Supported sales team by developing ROI analyses,
averaging $10 million first year return per client,
with high of $35 million. Ensured ROI realization
during and post-implementation.
Reduced time to implement client solutions 50% by
reengineering process of analyzing client needs and
expediting logistics/supply chain configuration.
Championed high level of service by implementing
customer satisfaction program and working with client
executives to steer projects and resolve project
issues.
Served on management team responsible for improving
internal business processes, troubleshooting business
issues and daily operations.
Promoted from Manager of Implementation Services to
add consulting expertise to existing implementation
service and mold group into mature services
organization.

Senior Consultant, ABC company, LLP, Anywhere, USA (1997-1999).
Analyzed transportation processes and put into
practice improved logistics operations for clients,
resulting in enhanced customer service and lower
total logistics expense.
Reduced transportation expenses 20% by conducting
carrier auction and implementing Manugistics
Transportation Manager (MTM) software for global
packaging manufacturer.
Reduced labor costs 10% for warehouse shipping staff
by implementing EDI load tendering and accept/reject
messages with top 20% of carriers, representing 80%
of freight volume.
Led fleet rerouting project utilizing Manugistics
Routing and Scheduling (MRS) as part of fleet
rationalization initiative for large food-service
distribution company.
Reduced daily route costs 10% by performing route
analysis and executing full reroute of delivery
operations at three pilot facilities.
Analyzed delivery business processes for client
distribution centers and proposed process changes to
improve customer service and reduce labor and
transportation expense.
For demonstrated logistics skills and ability to
establish rapport with senior management at key
clients, rapidly promoted from Consultant.

Marketing Analyst, ABC Logistics, Anywhere, USA (1996-
1997).
Executed transportation management functions for
major clients of this third-party logistics firm,
including load dispatch, carrier management, load
tracking and freight bill audit and payment.
Reduced average billing errors 75% and process time
50% for clients by improving management of freight
bill audit and payment services procedures.
Performed key business analyst role in development of
proprietary transportation management software by
defining client requirements and functional design
for product engineers.
Analyzed transportation processes at nine plants for
manufacturing client. Implemented transportation cost
and customer service improvements including carrier
exclusivity, open carrier competition and continuous
move optimization.

EDUCATION
BSB, General Management, University of Anywhere, USA,
ABC School of Management, Anywhere, USA (1996).
Concentrations: Logistics Management and Operations
Management.

ADDITIONAL INFORMATION
Member: Council of Logistics Management (1995-
present).
Technical Skills: Word, Excel, PowerPoint, MS
Project, Visio, ABC Flowcharter, EDI, XML and
transportation management tools (Manugistics and
Celarix).

SUMMARY

Seeking a sales position, where more than 15 years of experience will
contribute. A proven manager, with skills in sales and marketing. Articulate in
person and in writing. Will relocate.

KEYWORDS
sales, marketing, sales manager, flooring, furniture, new product development,
product lines, pricing, plant start-up, plant start up, management, managing,
sales training, sales trainer, client service

HIGHLIGHTS
* Sales veteran, skilled at establishing rapport and delivering
effective presentations.
* Able to develop new profit centers. Sold upper management on
new hardwood flooring category; under my direction, sales
went from zero to $2 million in one year.
* Launched new flooring line, including plant start-up.
Developed marketing and sales plans. In first year, sales
reached $3 million as a result of my efforts.
* A skilled manager; developed two employees to position of
National Sales Manager.
* Grew sales from zero to $5 million (all new accounts) after
consulting with owners to start new company, Cherrybark
Flooring. Also developed all product lines and pricing.

EXPERIENCE
VP, Sales (Eastern Region): ABC Flooring, Anywhere, USA
(1993-1997).
In charge of all sales for eastern US and Canada. Worked with
management and owners to develop programs for marketing, sales
and plant start-ups.
* Developed entire sales program, reaching $11 million annual
volume.
* Led sales training classes for distributors and retail accounts.
* Owner said: "It was evident you put in the hours to make sure shifts ran
smoothly and production was maintained."

National Sales Manager: ABC of South Carolina, Anywhere, USA (1990-1993).
In charge of lumber, parts and flooring sales for entire US.
* Developed sales managers. Also reorganized sales and service
departments, resulting in better client service and increased
revenues.
* Managed $8 million in sales and 15 employees.

National Sales Manager: ABC Corp., Anywhere, USA (1982-
1990).
Responsible for all sales of hardwood paneling and flooring in US,
Canada, Europe and Taiwan.
* Wrote all sales and marketing plans; managed all advertising
and material development.
* Managed $4 million in sales and 18 employees.

Prior sales experience includes furniture industry and promotion to Regional
Sales Manager at ABC Furniture.

EDUCATION
Bachelor of Science: Business, University of Anywhere, USA. GPA:
3.0.

OTHER FACTS
* Computer skills include Word and Excel. Familiar with PC, Macintosh and
Internet research.
* Enjoy woodwork, and restoring old homes and boats.


SUMMARY

Seeking a position where experience in database marketing, finance and information technology will add value. MBA, with proven skills in research and problem solving.

HIGHLIGHTS
* Extensive computer experience, with special expertise in database, spreadsheet and mapping programs. Able to work independently, multi-task and prioritize for efficient output.
* Developed methods to evaluate electronic marketing programs using SQL for Lucky South in 1998. Methods pull customer purchase detail into actionable summaries, improving productivity.
* Saved over $500,000 annually by bringing sales projection capabilities in-house in 1995. Designed and set up New Store Sales Projection process using GIS; combined internal sales data with external demographic data to estimate incremental sales at new locations.
* Saved thousands of dollars annually and drastically reduced shrinkage by creating program to analyze scanned sales data for Sav-on drug stores in 1992.
* Supervisor said: "He provides excellent support to our clients as well as to the department. He exceeds expectations, especially on critical requests."

EXPERIENCE
Electronic Marketing Analyst: ABC Food Stores, Inc., Anywhere, USA (1998-present).
Develop analytical process using extensive customer database. Also design queries for mainframe data searches.
* Run detailed analyses of various ABC Food Store marketing programs.
* Establish process for analyzing effects of marketing programs.
* Supervisor said: "Jerry has proven to be an asset to electronic marketing."

Senior Research Analyst: ABC Stores Properties, Inc., Anywhere, USA (1993-1998).
Managed database of nation-wide demographics, geography and location data using Geographic Information System and competitive information. Supervised staff of three analysts.
* Designed trade area analysis process, integrating GIS and Excel spreadsheets.
* Established lifestyle/life stage analysis using internal customer marketing database.
* Served as technical support for custom application of ArcView GIS for 60 users.
* Established system of analyzing market strategies for both food and drug locations.
* Supervisor said: "His balancing of responsibilities is an indication of the above-average nature of his abilities."

Financial Analyst: ABC Drug Stores, Inc., Anywhere, USA (1988-1993).
Prepared budgets for 225 stores with sales of over $1.5 billion.
* Provided ROI analysis for capital planning during expansion from 150 to 225 locations.
* Saved thousands of dollars in excess staff hours by automating budget system.

EDUCATION
* MBA: Any University, Anywhere, USA (1998). GPA 3.8.
* BS: Business Administration (Finance), ABC State Univ. (1987). Cum Laude; GPA 3.8.

COMPUTER SKILLS
* Software: Microsoft Office, ArcView GIS, MapInfo, Atlas GIS, DSS Agent.
* Languages: SQL, QMF, ESRI Avenue, Basic.

OBJECTIVE

Position in radio broadcasting, where five years of experience
and training will contribute. Versatile skills both on-air (music and
news reading) and in engineering.

KEYWORDS
radio, broadcasting, broadcaster, music, jazz, DJ,

HIGHLIGHTS
* Staff Announcer of the Year (two-time winner): Any
Radio, (1995-1997).
* Broadcaster of the Year: Any Radio, (1996-1997).
* At ABC HS, produced creative, professional news programs
using Any studios. Received consistent praise from faculty
and students (1997).
* Outstanding Sophomore: Any Radio, (1995).
* Always first to volunteer for new assignments and take on new
tasks. Confident, well-trained and articulate. Station manager
said: "RHe is computer literate and
a fast learner. I recommend him for his communicative skills
and work ethic."

PROFESSIONAL EXPERIENCE
On-Air Personality: Any Radio, Anywhere, USA (1993-
present).
Currently work day and evening shifts for this jazz-format station.
Highlights:
* Pull and play music with intros and comments. Also read news,
with a minimum of preparation required.
* Run the engineering board, enter new music into station
database and take listeners' telephone calls.
* Experienced with off-air production, including the concert
series Cookin' at the Dakota. Other production/editing
experience includes Singer's Voice concert series and PSAs for
the ABC Department of Transportation.
* Program manager said: "He has always been creative and
conscientious. He is ambitious and willing to work hard."
* Also experienced in sound engineering at the ABC Bar &
Grill in Anywhere, USA.

EDUCATION
Diploma: ABC Community High School, Anywhere, USA (1997).
Radio training included extensive, hands-on work in school studio.
Produced Today at North announcement program.

OTHER FACTS
* Permit: FCC restricted radiotelephone operator (1995).
* Technical expertise includes Roland DM-80 Editor, AWARE
Music Master database, 8-track and DAT recording equipment,
Lexicon digital effects processor and electronic patch bay.
* Lifetime of interest in radio and music.

SUMMARY

Accomplished project manager and program director
with more than 10 years of experience producing rapid
ROI in high-tech, military and government settings.

KEYWORDS
Project Manager, Program Manager, Aviation,
Government Contracts, defense contracts, Aircraft
systems, Weapons Systems, managing flight operations,
flight ops, flight operations management, project
management, e-commerce, supply chain software
implementations, Program Director

PROFILE
Strong management background includes strategic
planning, team building, program management and top-
level client relations for ABC, DEF, GHI
Commerce and others.
Special expertise in project management. Proven
ability to define requirements, build scopes of work,
create detailed project plans and manage to
successful completion.
Managed full life-cycle e-business and supply chain
management implementations for eight clients. Built
and led project teams of 20-25 personnel, with
budgets up to $1.5 million.
Played key role in winning $15 million in contract
awards from three high-tech OEMs (2001).
Described as "talented manager ... decisive and
organized" by reviewer, who added "(He has) one of
the best leadership styles I've seen."

EXPERIENCE
Business Consultant/Project Manager: ABC Corp.,
Anywhere, USA (2001).
Directed supply chain and inventory management
information systems support. Reported to CIO.
Enabled $15 million in contract awards by managing
project to develop tracking system that updated
senior management on future Defense Systems contract
requirements, including architecture, applications
and networks. Achieved rapid, accurate responses to
RFPs as a result.
Worked closely with clients as third-party logistics
provider on high-profile projects. Served as Military
and Logistics Group liaison to IS Department. Managed
up to 25 project personnel.
Provided needs assessment, gathered requirements and
prepared analysis for business solutions (build or
buy). Worked with such clients as ABC,
DEF and GHI.
Defined requirements (working with internal and
external customers) and prepared proposals for three
major Aircraft OEMs, resulting in multi-million
dollar contract awards.
Handpicked to resolve service issues with clients;
successfully retained key accounts.
Management comments: "He has a go get 'em attitude
and has worked very hard. His commitment to the
company and his work is clear."

Project Manager: ABC Commerce, Inc., Anywhere, USA
(1999-2001).
Directed full life-cycle, Java-based B2B e-commerce
software-product implementations.
Produced over $1 million in professional-services
revenue in 12-month period by managing six
implementation projects (ABC Marker Maker and
Advisor software) for satisfied clients.
Managed key project to resolve long-standing service
issues and retain Best Buy account, enabling $450,000
in immediate revenue and more than $1.5 million from
follow-on projects.
While managing projects for four clients, served as
Interim Regional Director for Professional Services.
Utilized resources, created quarterly
reports/forecasts and managed project teams.

Project Manager/Consultant: ABC, Anywhere, USA (1998-
1999).
Provided manufacturing systems analysis and
implementation of i2 Factory Planner packages.
Enabled $7.5-million i2 Factory Planner analysis
engagement by first managing six-month,
$1.5-million analysis for leading aircraft-engine
manufacturer. Managed team of 12 consultants to on-
budget completion. (Team still advises client on
supply chain management in 2002.)
Defined requirements for US Marine Corps maintenance
facility. Analysis pinpointed needed repairs and
restructured workflow, saving millions of dollars and
delighting USMC client.
Completed difficult software training (65% of KPMG
participants washed out) and acquired i2 Factory
Planner Certification with qualification to
implement.
Customized i2 Factory Planner training documentation
and helped implement $8-million project for major
printer manufacturer. Greatly increased client
satisfaction as a result.

Project Manager/Academic Instructor: ABC Company,
Anywhere, USA (1996-1998).
Directed multiple projects involving curriculum
development, implementation of training programs,
management of student affairs, classroom instruction
and flight simulations.
Produced $1 million in immediate profit by
overhauling syllabus to cut six days from program
while improving training program efficiency for US
Air Force client.
Cut documentation time from one week to one day and
improved feedback to flight simulator students for
USAF. Succeeded by designing more-efficient tracking
and winning client buy-in.
Developed Air Force Mission Planning System
curriculum and computerized mission planning system,
which enhanced mission planning tools and
capabilities for aircrew members.

Director of Academic Training: Anywhere, USA (1993-1995).
Led department of 35 professional instructors and
five administration specialists responsible for
overall management of flight training programs for
150 students annually.
Planned and managed complex $35-million project to
relocate B-52 Flight Training School from California
to Louisiana. Completed six months early while
meeting all requirements.

Director of Central Flight Instructor Course: Anywhere, USA
(1991-1993).
Supervised 18 instructors and managed six-week
program to produce new B-52 flight instructors.
Overhauled training program by clearly defining
objectives, developing measurement system and
creating analysis process; won "Best Award" for
highest quality organization in command.

Promoted from five prior USAF positions. Postings
included eight combat flights during Gulf War.

EDUCATION
MBA: ABC University, Anywhere, USA (1993).
BS: Business Administration, ABC College, Anywhere, USA (1981).

PROFESSIONAL TRAINING
i2 Factory Planner Certified (1999).
Manugistics Supply Planning/Demand Planning Certified
(1998).
Total Quality Management Course (1993).
Instructional Systems Development Model Course
(1991).


SUMMARY

Seeking real estate sales position where extensive sales, real estate and property management experience will add to profits. Entrepreneurial, skilled at generating sales and repeat business.

PROFILE
Strong real estate background, with experience buying and selling investment properties, single-family dwellings, multi-unit and commercial properties since 1993.
Licensed Real Estate Broker: State of North Carolina (current). Familiar with all legal and financial aspects of real estate sales and property management.
More than 15 years of consultative sales experience as entrepreneur in two states. Grew sales from scratch to $1.3 million in last position by educating prospects, closing sales of big-ticket items, delivering superior customer service and generating repeat/referral sales.
Real Estate Agent said: I have had real estate dealings with him for the past 2 years. He is trustworthy and shows great character. He also has a good background for sales. (2004)

KEYWORDS
real estate sales, real estate representative, real estate agent, real estate selling, real estate marketing, consultative sales, sales and marketing, sales rep, sales/marketing, client service

SALES EXPERIENCE
Owner/General Manager: ABC Company, Anywhere, USA (1986-2003).
Negotiated profitable sale of business and returned to Any state to pursue lifelong interest in real estate sales. Grew operation from zero to $1.3 million and four locations.
Educated customers and sold merchandise averaging $10,000 per sale, with items ranging up to $50,000 each. Regularly negotiated with and served affluent clientele.
Successfully marketed using direct mail, on-site promotions, newspaper and radio advertising, and community service. Diligently built prospect database from walk-ins and phone calls.
Devised unique 100% trade-in policy that quickly built strategic edge vs. competition.
Serviced more than 39,000 customers, with repeat/referral sales rates approaching 90%, as a result of outstanding service and regular mailings. Managed up to five sales staff.
Maintained sales growth by adding high-margin repair and restoration services. Added new retail locations in 1996 and 1998, as well as new restoration facility in 1998.

REAL ESTATE EXPERIENCE
Experienced real estate investor with eye for value and knowledge of any market (1993-present).
Purchased, rehabbed and negotiated sale of eight investment properties for profit since 1993.
Bought, managed tenant relations, maintained and sold three multi-unit properties (1995-2000).
Sought out by colleagues, friends and family for assistance with real estate sales since 1998.

EDUCATION/TRAINING
Broker Examination Course for any state: ABC Real Estate School, Anywhere, USA (2004).
Pre-Licensing Real Estate Course: ABC Community College, Anywhere, USA (2003).

ADDITIONAL INFORMATION
Computer skills include Windows XP, Microsoft Word and Internet research.
Interests include home remodeling, performing piano concerts and outdoor activities.

SUMMARY

Seeking a position in systems development, where skills and experience in MIS will contribute to operations. Highly analytical; work well with teams. Major GPA 4.0.

KEYWORDS
database analysis, dba, database development, Internet applications, intranet applications, Web development and object-oriented programming, OO programming, o-o programming, GUI programming, Software Engineer, Software Engineering,

TECHNICAL HIGHLIGHTS
* Areas of Interest: database analysis and development, Internet/intranet applications, Web development and object-oriented/GUI programming.
* Languages: PL/SQL, Visual Basic, C, JAVA, COBOL, and HTML.
* Databases: Oracle, SQL and SQL *Plus, Oracle 2000/Forms & Reports, MS Access.
* Project Management: CPM/PERT analysis and Gantt chart.
* Productivity Software: Excel, Word, PowerPoint and Exsys.
* Operating Systems: Windows NT, Windows 95/98, UNIX, MVS/ESA (ISPF/TSO).
* Worked on team project to develop $500K application of high-speed frame relay access for Sprint. Duties included requirement definition, design, code walk-through, code modification and migration, and testing. Analyzed and prepared test data, user interface modifications and documentation, and team presentations.
* ABC supervisor said: "He quickly became a productive member of the team. He would fit into the CIS group nicely and would be an asset to any group."

EDUCATION
BS: Management Information Systems, Any State University, Anywhere, USA (expected May 1999). Major GPA 4.0; overall GPA 3.9.
* Relevant courses: Systems Analysis and Design, DBMS Analysis and Design, Advanced System Development, Artificial Intelligence and Data Communications.
* Regents professor ranked me third out of 48 students, adding: "I am so impressed with his quality of work that I hired him as my assistant."

EXPERIENCE
Computer Lab Consultant:Any State University, Anywhere, USA (1998-present).
Work in CIS Dept. to assist more than 100 users daily.
* Troubleshoot and solve problems in Word, Excel, PowerPoint, Windows 95/NT 4.0 and other software. Also support hardware: PCs, printers, disk drives, monitors, etc.

Software Engineer Intern: ABC Technology Services, Anywhere, USA (Summer 1998).
Worked on team project to develop application of high-speed frame relay access.
* Supervisor said: "He is a highly productive individual, with great drive to learn and perform. He worked very well with his teammates and proactively sought things to do."

Tutor: Any State University, Anywhere, USA (Spring 1998).
* Helped student-athletes with questions in statistics, calculus and economic courses.

HONORS
President's Honor Roll (1997, 1998), Beta Gamma Sigma Honor (1998), College of Business Administration Award (1998), and Residence Halls Award (1998).

OBJECTIVE

Technical Sales Rep/Application Engineer position for high-tech systems or products in the telecommunications industry.

SUMMARY
* More than 15 years of success in international and domestic sales of high tech telecommunication products/systems.
* A results-oriented team player with excellent technical liaison skills.
* Skilled working with customer and in-plant engineering to create cost effective solutions. Provide top quality pre/post-sales support to ensure customer satisfaction.

CAREER HIGHLIGHTS
* Effective customer support resulted in a $1.1 million contract for satellite video distribution system from major Brazilian broadcaster.
* Continuous customer contact and support on Thai government satellite telecom project produced a $1.2 million contract.
* Sale of first turnkey satellite digital audio distribution system to major broadcaster in Colombia resulted in $1 million sale; follow-on sales of $500,000.
* Successfully managed new product program to bring product from engineering to production on time and budget.
* Created questionnaire to qualify sales leads for satellite systems. Increased efficiency by allowing non-experts to screen customers while sales force focused efforts.

EXPERIENCE
ABC Communications, Anywhere, USA (1983-present).
Senior Product Line Manager,Any Products: (1991-present). Product-line responsibility for sales of digital satellite telecom terminals worldwide.
Generate system proposal responses to meet functional and technical requirements cost-effectively.
Coordinate bid decisions on all turnkey satellite telecom terminals worldwide.
Develop, establish and manage representatives in Latin/South America as well as other areas

Product Line Manager, Any Products: (1987-1991). Helped develop and introduce LNR's first entry into digital satellite terminal market. Included market surveys, preparation of data sheets and ads. Key account responsibility for sales of all products to
ABC Telecom, DEF Spacenet, GHI Radio, JKL Mexico and MNO Americom.

Senior Marketing Specialist: (1985-l987).
Successfully managed project to bring modem from engineering to full production on time and on budget. Worldwide sales of satellite modem, satellite receivers and voice digitizers.

Marketing Specialist: (1983-l985).
Reviewed bid documents and created technical response based on engineering input.
Worldwide sales of satellite telecom equipment to PTTs, common carriers and system integrators. Averaged annual sales of $1.5 million.

OEM Sales Manager: ABC, Inc., Anywhere, USA (1981-1983).
Domestic sales of standard and custom voice-grade modems to major terminal manufacturers.
Signed buying agreements with three terminal vendors, valued at
$500,000-$750,000 annually.

Sales Engineer: ABC Scientific, Anywhere, USA (1979-1981).
Sales of standard and custom high voltage power supplies to major aerospace firms. Also directed domestic and international tasks.

Previous experience included work as a product sales engineer and engineering aide.

EDUCATION
Electrical Engineering course work, Any college, Anywhere, USA.
Associate's Degree: Electronic Technology, Anywhere, USA.
Ongoing training includes seminars from Xerox and AMA, and internal training.

OTHER FACTS
* Willing to travel and relocate.
* Broad technical background allows me to pick up new concepts quickly.
* Computer skills include Windows 95, Microsoft Works, Word, Excel and Outlook; Quattro Pro and Netscape Navigator; experienced Internet user.

OBJECTIVE

Sales or marketing management position for high-tech systems or
products in the telecommunications industry.

KEYWORDS
sales, marketing, manager, management, high-tech, high tech, technical,
satellite, satelite, telecommunication, telecommunications, telecom,
engineering, engineer,

SUMMARY
More than 15 years of success in international and domestic sales for
high-tech products and systems. A results-oriented team player, with
excellent sales skills. Skilled at setting quotas and meeting them
while developing sales programs. Able to increase client base
through product and service marketing.

CAREER HIGHLIGHTS
* My continuous customer support resulted in a $1.1 million
contract for satellite earth stations from Thai government.
* Sale of first turnkey satellite digital audio distribution system
to major broadcaster in Colombia resulted in $1 million sale;
follow-on sales of $500,000.
* Standard product sale to SCT Mexico, valued at $2.2 million.
Also sold custom satellite receiver to Canadian government,
valued at $250,000.
* Established representatives in Brazil, Colombia, Peru and
Argentina, resulting in average increased sales of $500,000.
* Created questionnaire to qualify sales leads for satellite systems.
This increased efficiency by allowing non-experts to screen
customers while sales force focused efforts.

EXPERIENCE
ABC Communications, Anywhere, USA (1983-present).
Senior Sales Manager, Any Products: (1991-present).
Product-line responsibility, including P&L, for sales of digital-
satellite earth stations worldwide. Develop, establish and manage
representatives in Latin and South America. Coordinate bid
decisions on all turnkey satellite system worldwide. Generate system
proposal responses to meet functional and technical requirements
cost-effectively.

Sales Manager, Any Products: (1987-1991). Helped develop
and introduce LNRs first entry into digital-satellite terminal market.
Included market surveys, preparation of data sheets and ads. Key
account responsibility for sales of all products to ABC Telecom,
DEF Spacenet, GHI Radio, JKL Mexico and MNO Americom.

Senior Marketing Specialist: (1985-l987). Worldwide sales of
satellite modem, satellite receivers and voice digitizers. Successfully
managed project to bring modem from engineering to full production
on time and on budget.

Marketing Specialist: (1983-l985).
Worldwide sales of FM/FDM message equipment to PTTs, common
carriers and system integrators. Reviewed bid documents and
created technical response based on engineering input. Averaged
annual sales of $1.5 million.

OEM Sales Manager: Any, Inc., Anywhere, USA (1981-1983).
Domestic sales of standard and custom voice-grade modems to
major terminal manufacturers. Signed buying agreements with three
terminal vendors, valued at $500,000-$750,000 annually.

Sales Engineer: ABC Scientific, Anywhere, USA (1979-1981).
Sales of standard and custom high voltage power supplies to major
aerospace firms. Also directed domestic and international tasks.

Previous experience included work as a product sales engineer and
engineering aide.

EDUCATION
Electrical Engineering course work, Any College, Anywhere, USA.
Associates Degree in Electronic Technology, ABC
Community College, Anywhere, USA.
Continuous professional training includes seminars from Xerox and
AMA, and internal training.

OTHER FACTS
Willing to travel and relocate. Broad technical background allows
me to pick up new concepts quickly. Self-taught computer skills
include Windows 95, Microsoft Works, Word, Excel, Quattro Pro
and Netscape Navigator; experienced Internet user.

SUMMARY

Seeking position where 10+ years of operations
management, logistics and project management
experience will add value. Grew profits 35% and
saved approx. $5 million in last position.

PROFILE
Extensive operations and logistics background
includes international shipping, fulfillment,
vendor sourcing/relations, ISO 9000/9002 and
management of $25-million inventories.
Saved nearly $5 million in finance charges,
increased profitability 35% and achieved 100%
accuracy for physical inventory in last role as
Regional Operations Manager (1999-2003).
Proven leadership ability. Experienced in P&L
management of $70 million in revenue, strategic
planning and account management. Led and
retained teams of up to seven employees.
Special expertise in project management.
Skilled at planning and coordinating multiple
product shipments, facilities operation and
streamlined business processes.
Rated Exceeds Expectations and cited for
judgment, decision making skills (and)
attention to detail in management review at
ABC, Inc.

KEYWORDS
operations management, logistics management,
project management, international shipping,
fulfillment, vendor relations, vendor sourcing,
ISO 9000, ISO 9002, inventory management,
physical inventory, Regional Operations
Manager, Regional Manager, P&L management,
profit and loss management, profit & loss
management, strategic planning, account
management, team building, teams, project
manager

MANAGEMENT EXPERIENCE
Completing freelance projects while researching
growing companies in need of enhanced
operations management (2003-present).

Regional Operations Manager: ABC, Inc.,
Anywhere, USA (1999-2003).
Managed order processing, shipment and
inventory of capital equipment in eight-state
region for this $800-million corporation.
Managed $25 million in assets and team of seven
employees.
Maximized profitability on all equipment
orders, coordinated multiple international
shipments, sourced and managed vendors. Played
key role in creating budgets and business
plans.
Saved $5 million in estimated finance charges
by planning and directing all regional
financial functions, including budgeting,
forecasting, A/R, A/P, billing and management
reporting.
Consistently met goals for up to $70 million in
annual revenue by supporting 86-member regional
sales and service team with seamless order
shipments and support in Midwest Region.
Increased profit margins nearly 35% by
tightening payment terms and negotiating higher
down payments. Also limited employee turnover
to less than 10%, averting hiring costs.
Coordinated shipment, installation and service
of printing presses, cutters, folders, prepress
and digital equipment. Worked closely with NY
warehouse to ensure 100% accurate inventories.
Enabled company-wide certification in ISO-9002
(2002) and ISO-9000 (2000) by streamlining and
standardizing processes; also participated in
QA initiatives and audits.
Led region to #1 ranking for customer
satisfaction in US and worldwide (1999).
Succeeded by building long-term customer and
vendor relationships. Managed accounts with 15
vendors.
Analyzed market conditions to accurately
forecast sales and keep proper inventory
levels.

Regional Administration Manager: ABC,
Inc., Anywhere, USA (1984-1999).
Provided facilities management, administrative,
financial services and customer support
leadership.
Managed with P&L accountability for $25-million
revenue goal. Supervised and developed team of
five office and customer support personnel. Met
all goals for productivity and profits.
Planned, managed and staffed office startup.
Maintained all aspects of regional facility,
including OSHA compliance, space planning,
office equipment and security. Hired all staff.

PROFESSIONAL DEVELOPMENT
Continuous learning includes seminars and
workshops in computers, coaching, leadership,
project management, finance and accounting

EDUCATION
B.S. Business Management University of Anywhere, USA (1983). GPA: 4.0.

COMPUTER SKILLS
Microsoft Office (Word, Excel, Access, Outlook
and PowerPoint) and Project 2000; SAP R/3
and Clarify Complaint Management. Quick to
master new software.

PROFESSIONAL AFFILIATIONS
Printing Industries of Anywhere, USA .
National Notary Association (NNA).
National Association of Signing Agents (NASA).

ADDITIONAL INFORMATION
Certified Notary Signing Agent, Anywhere, USA
(2003-present).
Provide exemplary on-site customer service,
specializing in loan document signings.
Currently active in volunteer fundraising
efforts for Minnetonka High School.
Interests include reading, self-development,
gardening and travel.

OBJECTIVE

Position where networking, technical support and
business skills will add value to operations.

TECHNICAL PROFILE
* Strong technical background, with 18 months of help
desk experience in support of hardware, software and
LAN operations. Provided second-level support of
mission-critical systems.
* Certifications: NT 4.0
Workstation/Server/Enterprise, TCP/IP, Networking,
SQL, PL/SQL.
* Additional skills: Windows 95/98/2000/NT, DOS,
Visual Basic and Microsoft Office.
* Cited by Any supervisor for ability to
produce results independently and quickly complete
assigned projects (2001).
* Saved approximately $80,000 annually by planning
and managing 12-node Novell network and Great Plains
software that eliminated two positions for LCL
Transportation (1995).

TECHNICAL TRAINING
* Currently taking Oracle database administration
courses: Any Computer & Business School, Anywhere, USA
(2001-present). Course work to date: data
modeling, SQL and PL/SQL.
* Microsoft Certified Systems Engineer: ABC
Computer Education, Inc., Anywhere, USA (1999).

EXPERIENCE
PC/LAN Analyst: ABC & Co., Anywhere, USA
(2000-2001).
Member of Installation Support Center (ISC) team
within M&A Dept. in contract position.
* Provided technical support to installation teams
converting computers in acquired banks to ABC
system at branches nationwide. Project expanded due
to excellent results.
* Supported 1,500 integrations, done on time, with
minimal disruption. Resolved issues with networks,
hardware, operating systems, software, printers and
other peripherals.
* Supported multiple platforms, including OS/2,
Windows NT and Windows 2000.
* Worked extensively with TCP/IP. Provided
troubleshooting of network connectivity problems,
including router, hub and switch configurations.
* Recognized and resolved troubleshooting bottleneck
by devising new contact database.
* Frequently complimented for customer service
attitude and problem solving skills.

PRIOR EXPERIENCE
Gained valuable business and operational insights in
management positions for ABC Coach, Anywhere, USA (1998)
and Any Transportation, Anywhere, USA
(1984-1998).

EDUCATION
BS: Business Administration/Finance, Any
College, Anywhere, USA (1990).

KEYWORDS
networking, network administration, sysadmin, systems
administration, technical support, tech support, help
desk, helpdesk, hardware support, software support,
LAN support, network support, tier 2 support, second
level support, second-level support, tier II support,
Windows NT 4.0 Workstation, Windows NT 4.0 Server,
Windows NT 4.0 Enterprise, TCP/IP, SQL, PL/SQL,
Windows 95, Windows 98, Windows 2000, Windows NT,
DOS, Visual Basic, VB, Microsoft Office, network
administrator, systems administrator

OBJECTIVE

Position where experience in human resources,
administration and customer service will add value.

PROFILE
Strong human resource background includes staffing,
training, payroll and employee communications;
familiar with OSHA compliance. Managed up to 10
personnel.
Helped dramatically reduce overtime pay, from 4.5% to
less than 2%, while limiting turnover to 2.5% with
H.R. skills, in current management role (2003-
present).
Proven customer service ability. Experienced
scheduling teams and delivering 24/7 support to
corporate customers. Accustomed to long hours in
pursuit of company goals.
Superior communications skills include office
administration, new employee orientations, staff
development, management of H.R. data and project
coordination.
Operations Manager said: "(He) has excelled in
keeping a positive work environment and open
communication with those that he supervises, as well
as our clients." (2004).

KEYWORDS
human resources, HR, h.r., staff training, employee
training, staff development, salary structures,
manpower planning, employee scheduling, staff
scheduling, staffing, cost-per-hire, job
descriptions, HR generalist, human resource
generalist, recruitment, training and development,
organizational development, personnel policies, new
hire orientations

EXPERIENCE
Account Manager: ABC Services, Anywhere, USA (Jan. 2003-present).
Work with property management, maintenance staff and
tenants to ensure 100% satisfaction.
Interview candidates, train new hires and conduct
monthly training sessions for current employees. Act
as liaison to top management. Supervise and schedule
up to six personnel.
Process payroll data using Excel spreadsheets. Work
with upper H.R. managers to resolve terminations and
employment hearings, and to discuss benefits with
staff.
Supervisor said: "Without reservation, (He)
would step up and work the many hours outside of his
normal scope. I received nothing but high marks and
compliments about Bernard." (2004)

Staffing Specialist: Any Staffing Network,
Anywhere, USA (July 2002-Jan.
2003).
Handled H.R. duties, ensuring proper staffing of
nursing personnel at client healthcare facilities.
Supervised and scheduled 250-300 nurses. Volunteered
to work 12-hour shifts on weekends to manage staffing
and customer service at two offices in fast-paced
environment.
Reviewed all timesheets and hours for accuracy.
Issued payroll checks and maintained extensive
database of employment information. Met all
productivity goals.

Staffing Specialist: ABC Nurses, Inc., Anywhere, USA
(July 2001-June 2002).
Worked with Director of Staffing to carry out human
resource and customer service duties.
Scheduled and supervised team of 200 nurses.
Interview potential hires and conducted weekly
training for new employees. Streamlined hiring by
processing credential documents.
Served as staffing liaison between client facilities
and nurses to ensure 100% placement and customer
satisfaction. Processed payroll and billing data, and
managed employee data on in-house database.
Managed office administration and resolved customer
service inquiries. Served on-call after hours.

Special Response Officer: ABC Services, Anywhere, USA
(May 2000-July
2001).
Provided 24/7 property security and customer service.
Interviewed and helped hire new employees.

Prior experience includes positions in security
services and warehousing (1997-2000).

EDUCATION/TRAINING
CAD program: Any Technical Institute, Anywhere, USA
(1997-1998). GPA: 3.5.
Computer skills include MS-Word, Excel, Outlook,
Access, PowerPoint and Internet research.

OBJECTIVE

Biostatistician: where skills in analysis, communications and
computers will contribute.

EDUCATION
MS: Biostatistics, University of Anywhere, USA (June
1997).
Traineeship funded by National Institute of Health. University
Scholarship winner.
BS: ABC University, Anywhere, USA (1995).

PROFESSIONAL SKILLS
* Analysis -- Natural ability to manage and manipulate data.
Superior problem-solving skills.
* Communications -- Articulate, able to communicate effectively
in person and in writing. Work well with teams or independently.
* Computers -- Versatile, with programming skills that go
beyond the norm. Able to program and work in multiple
environments.

COMPUTERS
Programming languages: C and FORTRAN. Operating systems:
UNIX, DOS and CMS.
Software skills include SAS, Splus, Minitab, Nomad, Lotus,
QuattroPro, WordPerfect and Latex.

PROFESSIONAL EXPERIENCE
Research Assistant: University of ABC, Anywhere, USA
(1995-present).
Data management and statistical analysis. Currently work on new
statistical methods related to patient compliance in clinical trials.
Also involved with project examining spatial autocorelation and
disease rates. Supervisors cited my attitude, performance and energy
on the job.

Course and Teaching Assistant: Any Department of Statistics,
Anywhere, USA (1995).
Responsible for leading labs, grading assignments and tutoring
students. Teaching included course in statistical basics. Promoted to
work as supervising TA.

Statistician/Quality Control: Any Colleges Election Exit Poll,
Anywhere, USA (1994).
Headed a team responsible for set-up and direction of a crisis center
to monitor and assure quality of data collected on election day.
Involved analysis and quality assurance of statewide data.

MEMBERSHIPS
Phi Kappa Phi National Honor Society, Mu Sigma Rho (Statistics
National Honor Society), American Statistical Association.

OTHER FACTS
* Japanese language skills.
* Trained in technical writing.

SUMMARY

Seeking management 10+ years of award-winning experience will add value.


PROFILE
Strong hospitality management background includes exceptional customer service, hotel/motel operations, front office administration, catering, menu development and costing, purchasing and quality control. Regularly produced repeat and referral business.
Record of rapid achievement and revenue gains. Helped produce record-setting sales growth for ABC Resort, enabling profitable sale of property (Feb 2004-Jan 2005).
Extensive management experience building, developing and leading highly motivated teams of up to 26 personnel in food service, administrative and customer service functions.
Computer skills: Room Master, Motel Master, Millennium3 and Microsoft Office.


EXPERIENCE
Resort Manager: ABC Resort (Feb 2005-present).
Manage resort with 30 units and self contained villas, 140-seat licensed restaurant and cocktail bar, and conference facilities for 60 people, with pool, on five acres of tropical gardens.
Doubled sales figures from previous year by introducing marketing strategies aimed at increasing support of local residents and implementing in-demand activities.
Manage team of 29: Maintenance Manager, Restaurant Supervisor, eight Wait staff, two Chefs, two Kitchen Hands, six House Maids, six Maintenance Staff and three Office Staff.

Resort Manager: DEF Resort, Anywhere, USA (May 2004-Feb 2005).
Quickly produced highest sales figures in resort history, enabling profitable sale by director.
Contributed to 34% return on investment with effective management efforts.
More than doubled bar and restaurant sales, from $2,500 to $6,000 per night, by introducing night club and special events for local community. Delivered exceptional customer service.
Managed team of 24 hospitality employees who ensured repeat and referral business.

Second Chef: Any Restaurant, Anywhere, USA (Feb 2003-Dec 2003).
Played key role in planning and running all daily kitchen operations for this licensed hotel.
Handled all ordering, stock control and menu planning. Supervised and developed team of 8 kitchen personnel. Maximized customer satisfaction with continual improvement of services.
Helped turn failing property into saleable identity within six months by reversing average losses of $1,500 loss per week. Set new standards in customer service.
Ensured compliance with all health and safety procedures and government regulations.
Established Irish Clubs twice yearly banquet, which bought patrons from interstate.

Completed 12-month Hospitality and Promotions Course, and extensive travel (2001-2003).

Owner/Manager: Any Country Club, Anywhere, USA (1998-2001).
Organized and managed all daily operations of this licensed a-la-carte restaurant.
Twice recognized with major hospitality awards for efforts. Organized and coordinated the operation of the 130-seat Country Breeze Restaurant and 17 units.
Supervised, trained and developed team of 16 personnel. Managed front-office operations, customer service, bookings, wages and related duties.
Planned and coordinated all functions and weddings for up to 160 guests.
Maxmised property value by increasing restaurant turnover to well above industry standard.
Helped maintain 97% occupancy with joint property management efforts.
Won award for best commercial landscaped property as a result of gardening skills.

Owner/Manager: Any Motor Inn, Anywhere, USA (1994-1998).
Managed all operations for this 80-seat licensed a-la-carte restaurant and 49 units.
Supervised front office, customer service, bookings, bus and rep trade.
Planned and implemented all breakfasts, lunch and dinner menu's.

Owner: ABC Homes, Anywhere, USA (1989-1994).
Administered all office operations, customer service and detailing of houses upon completion.
Assisted with colour co-ordination of properties and landscaping. Also handled final detailing of properties before handover to clients.


EDUCATION
Intermediate Certificate: Office Administration, Any High School.
Effective management and staff training through the HMAA : Completed 12-month Hospitality and Promotions Course (2001-2003).


ADDITIONAL INFORMATION
Interests include gardening, fishing, wood working and ceramics.
Gained invaluable insights on property management from extensive relief management experience throughout Anywhere since 1988. Successful track record of managing large and small properties, requiring wide range of hospitality skills and expertise.



OBJECTIVE

Pharmaceutical sales role where experience in
healthcare and communications will add value.

KEYWORDS
sales, pharmaceutical sales, pharmaceuticals, bio-
tech, biotech, medical sales, salesperson, health
care, healthcare, medical equipment

PROFILE
* Strong background in healthcare includes 12 years
of experience assisting physicians in all fields.
Vast medical knowledge, with expertise in critical
care and established network of contacts.
* Outstanding communications skills. Regularly
present to and persuade groups of up to 60 medical
professionals and department heads. Able to build
productive relationships with physicians.
* Proven decision making ability. Experienced
achieving under pressure in ICU and other high-stress
environments as Critical Care Charge Nurse and Nurse
Manager.
* Current supervisor said: "He has excellent
interpersonal skills and uses those skills to
collaborate with all levels of staff to identify
problems and potential solutions."

EXPERIENCE
Nurse Manager, Any Specialty Clinics:
Any Medical Center, Anywhere, USA
(1999-present). Evaluate and streamline patient
services in large, multi-disciplinary clinic.
* Manage scheduling and staffing to ensure treatment
of over 30,000 patients annually. Work closely with
and influence varied physician population:
cardiologists, internists, neurosurgeons, etc.
* Persuaded physicians to approve addition of two
nurse practitioners, improving clinic operations.
* Supervisor said: "(He) has made a significant
contribution to the Medical Center ... staff morale
is improving steadily through his efforts."

STICU, NICU Staff/Charge Nurse: Any Medical University of
Anywhere, USA (1998-1999).
Provided direct patient care to treat surgical/trauma
and neurological disorders in 16-bed ICU.
* Served as preceptor for BSN students, sharing best
practices in fast-paced trauma-care setting.

ICU Staff/Charge Nurse: Any Medical
Center, Anywhere, USA (1996-1998).
Effectively carried out leadership duties within
Medical/Surgical ICU. Also served as preceptor.
* Assisted with training as Education Resource Nurse.
Member: MICU/CCU Critical Care Committee.

Respiratory Therapist: Any University of Anywhere, USA
(1993-1997).
Handled charge duties, including staff assignments
and assisting other personnel.
* Provided recommendations to physicians, staff,
patients and families regarding pulmonary treatments.

Hospital/Marine Corpsman: United States Navy, various
worldwide locations (1988-1991).
Served as Senior Corpsman, managing 75-80 medical
personnel. Included staffing, scheduling, counseling
and ordering hospital supplies. Worked for and
reported directly to Director of Nursing.
* Receive three promotions and eight awards for
efforts that included combat duty in Persian Gulf.

EDUCATION/TRAINING
* Baccalaureate of Nursing (with honors): Medical
Univ. of Anywhere, USA (1998).
* Associate's Degree: Nursing, Any Technical
College, Anywhere, USA (1996).
* Certificate: Respiratory Therapy, Any
College of Health Sciences, Anywhere, USA (1993).
Computer skills include Windows 95/98, PowerPoint,
Word and Excel and Internet research.

OBJECTIVE

Position where extensive medical and management
experience will add value.

PROFESSIONAL PROFILE
Strong medical/health care background includes over
10 years of hospital, OR and related experience, as
well as work with pharmaceutical and medical sales
reps from client side.
Experienced serving as trusted resource to ER
physicians, cardiologists, orthopedic surgeons and
other health care professionals; also worked in
health/nutrition outside sales (1997-1999).
Outstanding management skills. Highly experienced
building, leading and developing teams of up to 50
personnel. Recognized expert in 12 surgical
specialties.
Focused on results. Saved $250,000 in medical costs
by streamlining surgical instrumentation and $120,000
by overhauling medical supply replenishment.
Cited for "unfailing diligence and total dedication,"
by reviewer, who added: "(She) is a superbly
gifted and talented nurse ... her leadership style
inspires a strong sense of teamwork."

EDUCATION
Master of Science: Nursing (Administration,
Leadership, and Perioperative Nursing emphasis),
University of Anywhere, USA (1997). GPA 3.7.
Bachelor of Science: Nursing, School of Nursing,
Medical University of Anywhere, USA (1986). GPA 3.0.

EXPERIENCE
Risk Management Officer: Any Hospital,
Anywhere, USA (1999-present).
Ensure safe, responsive health care delivery system
by leading quality and safety initiatives.
Lead monthly in-service sessions. Serve as expert
resource to physicians, administrators and other
professionals on leadership, team building and
related issues. Manage staff of four.
Designed and set up hospital's first risk management
Web site to increase staff awareness and create
opportunities to earn continuing education units
(CEUs).

Charge Nurse: Any Medical Center, Anywhere, USA (1997-1999).
Directed nursing and administrative activities for
general surgery, main operating room (MOR).
Involved average monthly caseload of 1,000 and full
range of surgical procedures. Managed $600,000 annual
budget and supervised 50 health care professionals.
Also served as Continuous Quality Improvement/Risk
Management Officer. Cited by JCAHO for "outstanding
risk management program," contributing to
Accreditation with Commendation.
Awarded Any Achievement Medal for superior
performance. Achieved 66% reduction in number of
laparoscopic systems used in operating room.
Reduced orientation time per employee by 16 hours as
result of laparoscopic standardization.

Duty Under Instruction: Anywhere, USA (1995-1997).
Selected over more-senior officers to attend graduate
school full-time for MS degree.

Charge Nurse: ABC Hospital, Anywhere, USA (1993-1995).
Directed nursing and administrative activities for
MOR and Sterile Processing Department.
Directly supervised 10 personnel. Also served as
Hospital Infection Control Officer, as well as
Quality Assurance, Risk Management and Total Quality
Leadership Officer for MOR.
Overhauled deficient infection control program,
vastly increasing productivity. Cited by JCAHO
surveyors for successful program turnaround.
Recommended for early promotion by supervisor, who
said: "(She is) strongly motivated to meet her
personal and professional goals."

Charge Nurse: Any Medical Center,
Anywhere, USA (1990-1993).
Directed nursing and administrative activities for
Urology, General Surgery and Vascular specialties in
Main Operating Room. Directly supervised 30
personnel.
Awarded Any Achievement Medal for superior
performance as Charge Nurse of General Surgery
Specialty (hospital ship) during
Desert Shield/Storm.
Awarded Any Achievement Medal for superior
performance as Charge Nurse of Urology, General
Surgery and Vascular specialties.
Saved ABC Medicine $120,000 and eight hours of
inventory requirements per week by consolidating
consumable supplies used by multiple services.

Staff Nurse: Any Hospital, Anywhere, USA (1986-1990).
Served as Staff Nurse for Internal Medicine and
GYN/Post-Partum wards.
Completed Perioperative Nursing course. Supervised up
to 10 personnel.
Awarded Any Achievement Medal for leadership during
Hurricane Hugo and aftermath.

Prior experience in retail sales while attending
university.

ADDITIONAL INFORMATION
Awarded four Any Achievement Medals for
professionalism, leadership skills, clinical and
administrative expertise at three Hospitals and
aboard a hospital ship.
Active Legal Nurse Consultant with seven years of
experience.
Computer skills include Word, PowerPoint, Excel,
Access and Outlook.
Seminars: Total Quality, Team Building, Facilitator
Training, Leadership and Management.

KEYWORDS
medical sales, pharmaceutical sales, medical
management, healthcare sales, health care sales,
client service, communication, hospitals, operating
room physicians, pharmaceutical representative,
medical sales representative, account manager,
sales/marketing, management, supervisor, supervisory,
leadership

SUMMARY

Accomplished project manager with track record
of success in leading teams in technical
environments. Experience backed by Project
Management Professional certification and MS
degree.

KEYWORDS
Project manager, project lead, program manager,
business analyst, technical manager, IT,
information technology, satellite,
telecommunications, networks, infrastructure,
web development, web application, training, MS,
Master of Science, BS, Bachelor of Science,
Information Resource Management, Electronics
Management.

PROFILE
Strong project management background includes
requirements analysis, definition of scope,
risk assessment, strategic planning, resource
management and on-time solutions delivery.
Extensive technical experience. Proven ability
to rapidly absorb and creatively apply
technologies.
Exceptional foresight and analytical skills.
Successfully initiated and led multiple
projects in support of state-of-the-art
worldwide satellite and telecommunications
systems.
Recognized leadership skills. Consistently
exceed goals in implementing strategic
initiatives with limited resources, as well as
building, motivating and leading teams of
technical personnel.
Cited by executive-level reviewer as a
"powerhouse" and "visionary leader," who added:
"(He) is a leader among peers. He has it all:
brains, initiative and drive to serve others."
(2004)

EXPERIENCE
General Manager/Project Manager, Any Force,
Anywhere, USA (2003-present).
Selected for senior leadership position
managing squadron of 100 training staff and
2,000 basic trainees. Mentor subordinates while
providing 24-hour availability in highly
dynamic environment.
Leading current project for acquisition of new
dormitories and relocation from existing
structures. Utilizing MS Project to track
tasks, duration estimates, sequence activities
and implement plan.
Defined telecommunications and network
requirements. Identified deficiency in
contractor-defined computer network
connectivity/infrastructure shortly after
assignment to project.
Saved $34,000 in networking costs by working
quickly with communications contractors to
define requirements and aggressively pursuing
alternative funding sources.
Identified need and obtained approval to manage
project to develop public web site that
immeasurably increased communication amongst
19,000 personnel on base and local community.

Satellite Communications Director, Any Force,
Anywhere, USA (1999-2003).
Led team of 10 instructors providing Milstar
satellite telecommunications training for
Department of Defense. Managed systems and
equipment valued at more than $30 million.
Reduced administrative processing 40% by
identifying issues, building stakeholder
consensus, designing data analysis methodology
and developing multi-function web application
solution.
Hand-picked to turn around project (previously
two years behind schedule) to design training
program and prepare training facilities for
UNIX-based satellite resource management
system.
Conducted project to predict student
performance in technical training based on
military entrance exam scores. Analysis formed
basis for accession decisions affecting tens of
thousands of personnel.
Brigadier General said: "(He) is a tremendous
leader who delivers an MVP caliber performance
every day. He was vital to the squad earning
(an) award as #1 communications electronics
unit."

Technical Consultant, Any company, Anywhere, USA
(1998-1999).
Provided software instruction and technology
recommendations to such diverse clients as
Any Nuclear Power Facility, ABC and DEF Hospital.
Advised 25-person IT team in development and
implementation of power plant intranet site.
Conducted on-site software training for
clients. Presentations and services
consistently recognized for clarity and
inclusive explanation of complex applications.

Technical Training Intern, ABC Enterprises,
Inc., Anywhere, USA (1999).
Developed creative telecommunication equipment
installation, procurement and technology
scenarios used for training technicians at
Lucent. Scenarios involved wired and wireless
technologies.

Instructor Supervisor, Any Force,
Anywhere, USA (1995-1999).
Managed projects to provide high-level
satellite communications training to over 70
students annually.
Selected by senior command as project lead to
negotiate and finalize contract maintenance
support agreement of equipment and resources
valued at over $30 million.
Led project to relocate complex systems and all
equipment from anywhere to combined-forces
training facility in any city, on schedule and
with no disruption to training.
Managed security issues; coordinated system
modifications and contractor activities.
Managed project to install facility security
systems to comply with base electronics system
engineering plan. Led execution of technical
surveillance countermeasures, compromising
radio frequency emanations vulnerability
assessment report and site security
accreditation.

Prior background as satellite communications
terminal operator and evaluator. Sought out by
defense contractor (Raytheon) to participate on
engineering team refining terminal-operator
interface. Provided formal terminal testing for
Raytheon; results and suggested improvements
were incorporated into upgraded terminal used
by hundreds of operators worldwide.

EDUCATION
MS, Information Resource Management, Any University,
Anywhere, USA (2001).
GPA 4.0. Courses included Systems Analysis and
Design, Computer Information Systems, Business
Systems Applications and Financial Analysis and
Management.
BS, Electronics Management, Any
University, Anywhere, USA (1999).
GPA 3.9. Summa Cum Laude. Courses included
Optical Electronics (Fiber Optics), Solid State
Devices, Digital Circuits and Microcomputer
Applications.

TECHNICAL SKILLS
MS Project, Word, Excel, PowerPoint, Access,
UNIX, Solaris, ASP, HTML, JavaScript, VBScript,
SQL, technical training, technical writing,
telecommunications and satellite
communications.

SUMMARY

Seeking a position where eight years of interconnected electrical system experience will contribute to operations. A detail-oriented team player.

KEYWORDS
power dispatch, transmission dispatcher, interconnected electrical systems, interties, public utilities, public utility, AGC, EPRI, WSCC, ISO, high-voltage transmission, power system operator, power systems operator, electrical market, DCS, WDPF, PMS, HARRIS, ABB, EMS, switching centers

HIGHLIGHTS
* Start-up member of Any ISO deregulated utility. Experienced transmission dispatcher and power system operator.
* Broad knowledge of WSCC transmission system, AGC-controlled generating facilities, voltage control equipment, remedial action schemes and OASIS.
* Able to develop productive working relationships internally and externally.
* Training includes WSCC Session 1 and EPRI System Dynamics certifications.

EXPERIENCE
Transmission Dispatcher: ABC ISO, Anywhere, USA (1997-1998).
Monitored and dispatched transmission outages for second-largest US control area (45,000 MW peak demand).
* Maintained power reliability for 24 interties (high-voltage transmission lines) serving 27 million customers.
* Member of start-up crew in California's first large-scale deregulated electric market.

Power System Operator Specialist II: Any company, Anywhere, USA (1996-1997).
Monitored and dispatched transmission for state's second-largest utility, with control area of 20,000 MW peak demand. Promoted twice for my efforts.
* Provided functional supervision of switching centers and coordinated actions during system emergencies with adjoining utilities.
* Served as Time Error Monitor for Western Systems Coordinating Council.
* As Assistant Control Operator (1990-1996), directed operations of station units (boiler, turbine and electrical) and equipment at AGC controlled generation facilities.
* Control system experience included thermal units, 750 MW once-thru, flash tank and separator bypass units, 335 MW drum, cross compound units and 175MW balanced draft units.
* Coordinated switching and synchronizing of units to 230 kV system with ECC. Maintained station's 230 kV switchyard and 66 kV auxiliary equipment.

Operator I: Any Research Laboratory, Anywhere, USA (1989-1990).
Monitored plant coal gasification HP/LP units. Including coal mixing operations, routine and emergency maintenance. Operated heavy equipment.

Prior experience in customer service and procurement.

EDUCATION/TRAINING
* Mechanical Engineering, Electricity courses: Any College (two years).
* WSCC Session 1, EPRI Certificate, Electronics Power 1 Certificate-SCE, System Operating Certificate-SCE, Control Room Training for Drum and CT Operators Certificate-SCE, Turbine Starting and Loading Certificate-SCE and Preventive Maintenance Technology National Conference (1993).
* Software Skills: PC and Mac; Word, Excel, Exchange and Lotus Notes.
Control Systems: DCS, WDPF, PMS, HARRIS, ABB and EMS.

SUMMARY

Seeking Business Systems Development position
where 10+ years of application development
experience will add value. Expertise includes
web-based and large mainframe environments.

KEYWORDS
Systems developer, systems analyst, systems
engineer, information engineer, information
systems, business systems, data modeling, data
conversion, data integration, systems
integration, systems design, mainframe, web-
based, web development, systems development
life cycle, programmer, database, project
lead, project manager, Bachelors degree, BA.

PROFILE
Strong systems development background, with
extensive track record of design, conversion
and integration of large-scale databases.
Special expertise in COBOL and DB2.
Proven communication and business analysis
skills. Experienced in determining customer
business requirements and designing complex
applications that deliver quality solutions.
Methodologies/Tools: Full System Development
Life Cycle, System Development Project
Management and Object-Oriented Development.
Languages/Applications: COBOL, DB2, TSO,
Telon, IMS DB, OS/MVS JCL, Visio, Access,
Lotus Notes DB, SQL Server and Endevor.
Director said: "She led the team in managing
the existing applications, preparing data for
conversion and communicating with application
owners throughout the process. This was a huge
challenge. Without her, we could not have
accomplished all that we did throughout 2005."

EXPERIENCE
Information Engineer, ABC Travelers, Anywhere, USA
(2004-present).
Integrate large-scale systems supporting
merger of Any Companies and ABC
Corporation. Currently serve as Information
Systems Lead in Any city reporting to Director
in Anywhere, USA.
Meet all deadlines in leading web development
team for business requirements phase of
developing integrated Agency Management
System. Team lead for back-end batch
reporting.
Maximized efficiency by playing key role in
analyzing, matching, cleaning up and
converting database from Any city to ABC
system (DB2 to IMS). Managed Any city project
team.

Systems Engineer, ABC Companies, Anywhere, USA (2001-2004).
Provided hands-on programming and data
modeling in development of business systems.
Met tight project timeline to design, build
and load DB2 database for new web-based Agency
Management System. Coordinated with user
interface development team, business analysts,
end-users and downstream systems
representatives for data quality.
Chosen to turn around testing effort for
Agency Management System. Developed project
stages to meet deadlines. Created and led
execution of test plan, working with system
developers, business analysts and end-users to
meet functional, quality and end-date goals.
Created new web-based Medical Professional
Liability Risk Management System. Converted
and integrated flat files to DB2 database for
enhanced risk management reporting.
Developed innovative Access-based system for
hospital risk managers to prevent medical
errors. Gathered requirements from hospital
risk managers nationwide and trained them to
use system.

Information Systems Specialist, ABC
Companies, Anywhere, USA (1997-2001).
Supported database integration projects
requiring DB2, COBOL and mainframe expertise.
Chosen to turn around stalled project to
integrate customer claim data from acquired
company. Developed database expertise and
educated team in maintenance of system.
Built first interactive web site for
presenting Medical Liability Risk Management
Seminar, and making entire video library
available to customers, using Visual Interdev,
VB script and ASP.

Senior Systems Analyst, ABC Companies,
Anywhere, USA (1992-1997).
Developed and maintained databases for various
customer processing systems.
Enhanced interface, drivers and called modules
for Medical Liability System policy
processing.
Created DB2 database for hospital registry.
Developed innovative hospital rating system
for Medical Liability Systems policy
processing.
Stepped in to correct major flaws in Access
database for reserving videos. Created Access
databases for customer satisfaction surveys.
Built complete system for processing
commercial insurance lines for Canadian
operation, on time and within budget.
Generated documentation, provided detailed
specifications to build front-end and linked
to existing back-end claim and statistical
systems.

Prior Systems Analyst background for ABC
includes development of rating system,
maintaining documents creation system,
building and maintaining back-end statistical
reporting system and developing large-scale
IMS processing system for commercial insurance
lines.

EDUCATION
Bachelor of Arts, Botany, University Anywhere, USA. Summa Cum Laude.

ADDITIONAL INFORMATION
Extensive corporate training includes business
and technical writing, interpersonal
communications and various technical
applications.
Toastmasters International: Currently Club
Secretary. Previously held several officer
positions. Member since 1988.

SUMMARY

Seeking a position where sales and management skills will contribute. Enthusiastic and motivated, with recent experience in medical/technical equipment. Willing to relocate.

KEYWORDS
medical sales, pharmaceutical sales, marketing, medicine, hospital, client service, management, manager, technical equipment, medical equipment,

HIGHLIGHTS
* More than six years of sales experience. Ranked in top 10% of reps in five-state region for Any company (opened nine of 10 target accounts in one quarter).
* Sales and marketing skills include cold calls, networking, client service, market research and sales support. Establish client relationships to ensure long-term profits. Comfortable calling on top-level decision makers.
* Ranked first among four account reps at ABC Temporary. Serviced more than 50 accounts in Any Cities area.
* Experienced managing efforts of up to 80 staff.
* During marketing internship at ABC, manager said: "She is doing wonderful analysis. She will be a wonderful asset to the market research team."

EXPERIENCE
Product Service Specialist: ABC, Inc., Anywhere, USA (1996-present).
Promoted twice for my efforts. Provide sales support to 15 field reps in Any city; also support end users of medical devices.
* Manage inventory to ensure high turnover and fast delivery. Totally eliminated expired product problems in Seattle area, saving time and replacement costs.
* Receive all customer and sales rep requests for product orders, transfers, consignments, billings and credits.
* Anticipate customer needs and expedite shipments, as needed. Saved accounts with initiative, excellent communication skills and ability to motivate staff.
* Promoted from positions in Corporate Tax and Administration.
* Supervisors' comments: "Sheis positive, professional and articulate. She is always willing to take on a new project."

Account Representative: ABC International, Anywhere, USA (1994-1995).
Serviced accounts and placed temporary staff. Built strong relationships with clients to ensure future profits. Made cold calls on company presidents and other executives.
* Developed territory to 75 accounts. Created effective sales proposals and bids.
* Consistently made quotas. Retained accounts with problem solving and client service.

Account Representative: Any Temporary, Inc., Anywhere, USA (1986-1994).
Promoted four times for my efforts. Managed all employees contracted by client firms.
* Ranked first in sales to new clients. Serviced more than 50 accounts.
* Recruited, interviewed, hired and placed staff. Also managed bookkeeping and payroll.

EDUCATION
Bachelor of Business Management: Any College (expected 1999). Current GPA 4.0.
Associate of Arts: Business emphasis (with honors), Any Comm. College (1997).

COMPUTERS
Skills include Word, WordPerfect, PowerPoint, Excel, Rumba, Real World, Lotus 1-2-3 and Internet navigation.

OBJECTIVE

Position where extensive sales experience to IT clients will add value.

PROFILE
* Strong sales and marketing background includes start-up and strategic planning, key account management, territory expansion, turnaround management and Internet marketing.
* Increased sales of under-performing program more than 15 times, from $30,000 per year to $520,000, during first nine months in current role.
* Outstanding client service skills. Experienced managed up to 150 corporate accounts.
* Produced more than $15 million in revenue by expanding sales territories for ABC.
* Superior communication skills. Created and delivered more than 5,000 presentations to boards, top-level management and other audiences. Built and led sales teams of up to 10 reps.
* Firsthand knowledge of more than 35 industries, ranging from hardware, software, OEM systems and mobile computing to consumer audio and personal video.

EXPERIENCE
Assistant VP of Special Programs: Any Managed Health Care Congress, Anywhere, USA
(1999-present). Provide sales and client service for producer of medical conferences and events.
* Involves sales of sponsorships and marketing products to IT firms in healthcare. Conceive, create and present proposals.
* Represent company at industry events. Manage more than 100 key and other accounts.
* Sold largest single sponsorship to Microsoft ever ($135,000) among 40+ divisions.
* Wrote proposal template adopted as standard and rolled out company-wide.
* Supervisor said: "She has been instrumental at breaking into several IT accounts. She continues to aggressively fill her funnel and schedule face-to-face appointments."

Director of Sales: Entertainment Technology Div., Any Expo, Anywhere, USA
(1998-1999). Provided sales, account management and strategic planning for this start-up.
* Developed sales department and marketing strategy for initial Executive Summit. Sold all sponsorship slots, resulting in $500,000 in first-year sales.
* Opened accounts with such industry leaders as ABC, DEF Graphics, GHI and JKL.

Director of Business Development: Any Corporation, Anywhere, USA (1997-1998).
Handled sales, client service and strategic planning for this award-winning interactive design firm.
* Involved sales of services to develop corporate CD-ROMs, Web sites presentations to Fortune 500, educational and entertainment clients.
* Created and set up sales and marketing processes, resulting in increased efficiency.
* Sales and management efforts led to annual revenue of $300,000.

Director of Sales: Any Network,Anywhere, USA (1996-1997).
Set sales strategy and direction for start-up producer of Any product (#1 electronic gaming Web site during the period). Developed sales department, writing all collateral and contracts.
* Successfully sold banner advertisements despite reluctance in marketplace. Educated prospects, developed integrated packages and produced $1.2 million in annual revenue.
* Opened and managed accounts with such clients as ABC, DEF and GHI.
* Set up sales office, hired advertising reps and developed production department.

Sales Manager: Any Industries Association, Anywhere, USA (1994-1996).
Handled territory sales for producer of world's largest consumer electronics tradeshow.
* Opened new IT sales territory in addition to providing electronic gaming sales. Sold tradeshow booths and sponsorships.
* Produced more than $1 million in annual sales, with large volume of new revenue gained through extensive industry contacts.

Regional Key Account Manager: Any company, Anywhere, USA (1991-1994).
Handled sales and client service for producer of world's largest technology tradeshow.
* Tasked with improving relationships among account base, including ABC, DEF, GHI and JKL. Achieved nearly 100% client retention and continued sales.
* Launched new tradeshows focusing on emerging technologies.
* Cited for ability to manage key IT accounts by supervisor, who added: "She not only did an outstanding job bringing in new business but also did a great job up-selling existing accounts."

Prior experience as Sales Manager for Any Conventions Management, Anywhere, USA (four years). Grew sales to $4 million annually while consistently making quotas.

EDUCATION/TRAINING
* English course work: University of Anywhere, USA (two years). Left to enter business.
* Completed extensive training in technology sales, marketing and management, including seminars from Zig Ziglar and Jim Rohn.

TECHNICAL
* Computer skills include Windows, Word, PowerPoint, Excel and Internet research. Familiar with Macintosh and CAD programs.
* Cutting edge background in interactive arena, including CD-ROM, virtual reality, HDTV, DVD, DVCR, electronic gaming and online marketing.

KEYWORDS
Sales, selling, high-tech sales, IT sales, software sales, sales/marketing, high tech sales, technical sales, sales manager, sales management, online marketing, Internet marketing, e-commerce, ecommerce, electronic commerce, start ups, startups, start-ups, strategic planning, key account management, key accounts, territory expansion, turnaround management, client service, presentations, presenter, hardware, software, OEM, mobile computing, consumer audio, personal video.

OBJECTIVE

Programmer/Programmer Analyst position where analytical skills, training and experience will contribute to research and development of technology-based solutions to business problems.

KEYWORDS
software development, senior developer, Software Developer consultant, Software Developer contract, software programmer, applications development, application developer, application development, programming, full lifecycle development, full life cycle development

TECHNICAL PROFILE
Strong software development background, with eight years of experience using Visual Basic 5.0/6.0, SQL Server 7/2000 and T-SQL in full lifecycle development and decision-support roles.
In current role as Software Developer, provide development/enhancement support using Visual Basic, Visual Basic for Applications, ActiveReports, Microsoft Excel, Word and Access for ABC Corp.
Developed API to expose proprietary read/write functions for client programmers to interface with database. As a result, slashed client maintenance costs for programming while preserving data integrity.
Following departure of Technical Lead (two hours notice due to military activation), took on lead development of beta installation of new software, generating builds, creating installation package, etc.
Developed Retail Sales Analysis Reporting System for Any Companies, providing detailed reports and critical information to sales force and management. Involved full development lifecycle.
President said: "She is a near ideal employee ... with a great work ethic, intelligent, thorough, works well independently and as a team player." (2002)

TECHNICAL SKILLS
Languages: Visual Basic 5.0/6.0; SQL Server 7/2000, T-SQL; familiar with XML and HTML.
Software: Microsoft Office XP/2000/97, InstallShield and HTML Help Workshop.
Operating Systems: Windows XP/2000/NT/98/95, DOS and Macintosh.
Tools: ActiveReports, DynaZip controls, PDF Writer control, TrueDBGrid Pro 6.0, Microsoft Internet Controls, MAPI controls, CDO, Windows Common Controls and ADO.
Microsoft Certified Professional (MCP) in Access.

EXPERIENCE
Software Developer: Any Corporation, Anywhere, USA (1999-present).
Provide development/enhancement support for AnyReports Financial Reporting Software system using Visual Basic, Visual Basic for Applications, ActiveReports, Microsoft Excel, Word and Access.
Serve as lead developer and analyst for code rewrite of application upgrade to COM-based design, including DAO to ADO conversion and SQL Server support.
Selected to program and provide support for AnyReports template developers. Support installations at new client sites as well as upgrades to existing sites.
Develop software for complex financial service projects, including five applications (modules), 16 COM objects, three C++ dlls and four preprocessors.
Analyze end-user needs and write technical specifications for new software and enhancements.
Rapidly advanced to position as associate-level developer. Within first two weeks, consulted with and completed complex enhancement to existing application for largest client.
President said: "(She) considers strategic, high level viewpoints while also staying very focused on high quality detailed code. Lorrie is very good at problem-solving and researching."

Systems Consultant: Any Companies, Anywhere, USA (1998-1999).
Based in Anywhere, USA; assisted Regional Marketing Director (RMD) and four Account Executives.
Developed new reporting system to provide reports and information to "drive the business." Done with VBA, in Access and Excel. Wrote documentation and trained users in corporate and regional offices.
Worked with programmer to design, code and test Excel-based Reporting Files, used by field secretaries and NY corporate office. Made VB changes to correct program flow and detect user-input errors.
Developed Account Profile database to support sales force. Tools: Access and VBA

Business Planning Technical Coordinator: AnyBank, FCB, Anywhere, USA (1993-1998).
Provided database administration. Developed and maintained effective Visual Basic-based systems in support of Association and Bank financial planning and budgeting.
Provided technical support to staff users of Excel budgeting and financial planning models.
Developed special reports using ASCII database files from third party. Converted ASCII files to Access, then generated Excel reports from data.
Developed Budget Load Transaction Processing application. Converted dBaseIV app to Access. Met deadline and successfully passed first general ledger run through (1997).
Presented Budget Load Transaction Processing application to internal Access User Group. Cited by staff for sharing expertise and best practices to improve team efforts.
VP of Business Planning said: "She evidences a very high level of commitment and determination in the performance of her job duties and responsibilities."
Promoted from Administrative Secretary, Office of CEO.

Office Manager: ABC Forums, Anywhere, USA (1992-1993).
Designed marketing brochures for computer technology seminars.
Coordinated timely delivery of all seminar materials to hotels. Managed payroll and payroll reporting.

Administrative Assistant: Any Compensation Reinsurance Association, Anywhere, USA
(1989-1992). Provided administrative support to VP and other executives.
Developed user-friendly Lotus spreadsheet for premium auditor to track audit activity.
Served as system administrator of networked word-processing system.

Support Staff Coordinator: ABC Co., CPAs, Anywhere, USA (1981-1989).
Handled input of all commercial and governmental clients' financial statements, including balance sheets, income statements and statements of retained earnings. Prepared reports and recommendations for clients.
Developed and maintained Production Analysis Reports. Programmed macros to automate process.
Developed in-house training curriculum following system upgrade to networked Macintosh environment. Created and led classroom training sessions for all groups.

EDUCATION/TRAINING
Diploma: Microsoft Certified Solutions Developer curriculum, Any Computer & Business School, Anywhere, USA (1998-1999).
AA Science course work: ABC College, Anywhere, USA. Attended while employed full-time.
Continuing technical education includes six ExecuTrain modules on Excel and Access.

SUMMARY

Accomplished entertainment/sports management
professional with more than 20 years of successful
booking, marketing, operations and project management
experience. Available for relocation worldwide.

PROFILE
Top performer in entertainment/sports management,
with record of repeated successes in VP-level roles
for Any Sports & Entertainment, Any Co. and others.
Senior management experience includes budgeting,
booking, marketing and production of concerts, sports
events and trade shows, as well as facility design
and construction oversight. Built and managed teams
of 300+ personnel; expert at changing cultures and
wining buy-in from all levels.
Routinely produce exceptional results. Rapidly led
ABC Energy Center (2000-2001) and DEF Center
(2002-2003) to rank among most successful and
profitable facilities in America.
Completely turned around Any company
operations, transforming under-performing culture
into user- and fan-friendly, highly profitable
organization (1979-1989).
Additional expertise in contract negotiations with
event and artists representatives, facilities,
sports franchises, labor unions, municipalities, food
service providers sponsors, architects and
contractors.
CEO, Any city Arena Management, said: "[His]
knowledge of virtually every aspect of our industry
puts him in the top 10% of anyone I have come across
in my 28 years in the business." (2005)

KEYWORDS
entertainment management, sports management
executive, booking, marketing, operations, project
management experience, budgeting, promotion,
concerts, sports events, trade shows, sporting
events, tradeshows, facility design, facility
construction, team building, contract negotiations,
event representatives, artists representatives,
facilities, sports franchises, labor unions,
municipalities, food service providers sponsors,
architects

MANAGEMENT EXPERIENCE
Principal: ABC Associates, Anywhere, USA
(2002-present).
Advise sports/entertainment clients nationwide on
securing, producing and promoting successful events.
Work on design, construction, marketing of facilities
and events, and operation of entertainment, sports
and convention facilities. Clients include Any company, DEF Center,
GHI Network, Any one.
For Any Network, completed highly successful Any Tour
of Gymnastics Champions tour in cities
(2004). Managed preparation of contracts, budgeting,
advertising and marketing.
Negotiated contract with DEF and 41 venues
nationwide. Directed national marketing campaign, as
well as all ticket sales, including group sales in
all markets. Met or exceeded all tour expectations.
For ABC Management, Inc. (ABC Center - Anywhere, USA)
assisted President in booking concerts and
other events into new 10,000-seat arena and other
facilities (2002-2003).
Center exceeded goals for concerts and income by over
60% in each of first two years (2002 and 2003).
Increased profitability by advising on overall deal
structure, as well as deals for individual events.
ABC Center now ranks among most active and
successful venues of its class in America.
For Any Sports & Entertainment, assisted
in booking approx. 30 concerts and other events into
ABC Center (2002). Advised General Manager
and CEO on deal structure, pricing of rent and
expenses, methods to compete successfully with DEF
Center.
ABC Center now ranks among top-tier venues in
America for operations and profitability.

Executive Vice President, Events: Any Sports &
Entertainment, Anywhere, USA (2001).
Managed marketing/promotions efforts to secure
entertainment and sporting events in ABC
Center, as well as concerts, conventions, trade
shows, banquets, etc. in RiverCentre complex.
Highlights included five-year extension of WCHA
tournament contract, NCAA Frozen Four Tournament and
sellout concerts by Luciano Pavarotti, Andrea
Bocelli, The Eagles, Eric Clapton, Bruce Springsteen,
Paul McCartney, The Dixie Chicks, AC/DC and many
others.
As a result, ABC Center recognized as
finalist for Arena of the Year in Any Magazine
balloting three straight years. ABC routinely
outperformed more-established DEF Center.

President: Any Arena Co., Anywhere, USA
(1998-2001).
Functioned as President of Any Arena Company
and General Manager of ABC Center.
Actively engaged in planning, design and construction
of state-of-the-art, 19,000-seat arena. Worked with
architects and contractors as owners rep to maximize
efficiency and quality of construction.
Led successful effort to secure private management
contract of AnyCentre convention and entertainment
complex from Any city. Supervised all
operations. Managed 100 full-time and 800 part-time
employees, considered among best and most capable
facility staff in America.
Completed facility on time and on budget. Quickly
dominated concert activity over DEF Center.
Private management of RiverCentre by MSE saves both
MSE and Any city hundreds of thousands of
dollars each year. Retained all 42 existing jobs of
incumbent AnyCentre employees.
Negotiated contracts extending WCHA and six High
School State Tournaments. Led successful bid to host
NCAA Frozen Four tournament and developed first-ever
Any FanFest.

Executive Director: Any city Civic Center,Anywhere, USA
(1995-1998).
Managed entire operation of city-owned multi purpose
facility, consisting of 18,000-seat arena, 5,500-seat
auditorium, ballrooms, banquet and exhibit halls,
meeting rooms and kitchen facilities.
Managed $85-million expansion project, including
working with government officials, business leaders,
contractors, architects, vendors and Civic Center
Board of Directors.
Overhauled and significantly improved operations,
especially in finance, marketing and ticketing.

General Manager: Any Management Group,
Anywhere, USA (1992-1994).
Directed all aspects of operations of ABC,
municipally owned, privately operated, 10,000-seat
multi-purpose arena/convention center, including
booking, finance, operations, marketing, and
sponsorship.

General Manager: Any Entertainment Corp.,
Anywhere, USA (1990-1992).
Oversaw design, construction, opening and first-
season of operation of Any Pavilion, 19,000-
seat outdoor amphitheater. Negotiated architects and
contractors agreements, as well as media, ticketing
and sponsorship deals. Facility opened on time and
presented 22 events during inaugural season.

Vice President, Project Development:Any Corp.,
Anywhere, USA (1989-1990).
Contracted with producers and production suppliers
and staff. Directed all phases of projects.
Negotiated contract terms with facilities and co-
promoters. Investigated and identified new events for
presentation in Any facilities and
other venues and as touring properties.

Prior experience at Any
Corporation, Anywhere, USA (1978-1988) as:
Vice President, Ticket Distribution (1987-1988).
Oversaw $60 million in yearly ticket sales for
concerts, special events and sports. Led transition
from ABC to DEF system.
Vice President, Event Operations (1986-1987).
Executive Producer for approx. 500 annual events.
Directed all event-related employees. Acted as
liaison with all incoming events and shows. Handled
booking, budgeting, event management and settlement.
Helped plan new arena.
Director, Booking and Production (1979-1986). Oversaw
booking of arena's three facilities: 20,000-seat
Arena, 4,600-seat Felt Forum, and 50,000-sq. ft.
Rotunda for events. Supervised all production and
many media-related aspects for concerts, sports,
special events, extended run entertainment, and trade
and consumer shows. Served as tour director of Any
touring shows.
Director, Marketing (1978-1979). Directed production
and marketing of national touring shows.

EDUCATION
Bachelor of Arts program: Marketing, University of
Anywhere, USA.

SUMMARY

Seeking network management position where 10+
years of network design and support experience
will add value. Expertise in implementation of
cutting-edge information security and VOIP
technologies.

KEYWORDS
Network engineer, network architect, network
technician, network analyst, systems engineer,
project manager, administrator, information
security, security audit, risk assessment, risk
analysis, VOIP, voice over Internet protocol,
intrusion detection, intrusion prevention,
design, installation, Cisco, routers, switches,
firewalls, VPN, information systems,
telecommunications.

PROFILE
Strong information security background includes
network security, risk assessment, security
audit, firewalls, intrusion detection systems,
antivirus programs, data back-up and disaster
recovery.
Certifications: CISSP, CCNA, MCT, MCSE (NT
4.0/2000), MCSA, MCP + Internet, MCP
(Win95/98/NT4.0/2000/XP), Network+ and A+
Technician.
Experienced project manager. Skilled at leading
teams of technicians and administrators in
design and implementation of complex security
and network systems. Expertise in current ABC
products.
Proven communication skills. Experienced
analyzing business needs and raising senior
management awareness of technical issues, while
relating business objectives to technical
staff.
IT Director said: He is truly the companys
go to guy for all data network and telephone
issues. He routinely completes tasks that have
been abandoned by others as undoable.

EXPERIENCE
Senior Network Engineer, ABC, Inc., Anywhere, USA
(2001-present).
Manage ABC AVVID network, combining Voice
Over Internet Protocol (VOIP) and LAN/WAN
infrastructures for more than 300 users, 325
phones, 100 servers and 450 workstations/lab
PCs.
Exceed all network and telecommunications needs
during continuing period of more than 100%
company growth and transition from R&D to
manufacturing/production environment.
Manage total system security by providing
security analysis, penetration testing and
audit for Windows 2000/XP OS (utilize various
tools including IPSec, Kerberos and Internet
technologies).
Routinely save 30% on purchases of network and
security equipment by negotiating with vendors.
Install and configure IDS/IPS (intrusion
detection systems/intrusion prevention
systems). Maintain ABC Pix firewalls,
routers, switches and gateways.
Raise employee security awareness by developing
and communicating policies and procedures.
Maintain ABC Call Manager 3.x-4.x (VOIP) and
Unity messaging 2.x-4.x (voice and e-mail)
servers. Installed, configured and upgraded MS
Exchange 5.5/2000/2003.
Implemented enterprise-level ABC IPCC 4.5
call center for customer orders and technical
support.
Tripled Internet bandwidth and increased
reliability by installing optical fibers to
replace T1 lines.
Expanded network worldwide by designing,
installing and managing VPN for field access
and remote offices in Singapore, Japan and
United Kingdom.
Saved $150,000 annually in telecom costs by
analyzing payments and negotiating new
contracts.

Systems Administrator/Technical Lead, EDS, Anywhere, USA
(2001).
Technical lead of review team that developed
certification process for more than 150,000
software applications during worldwide
transition to upgraded Navy and Marine Corps
Intranet (NMCI).
Provided security analysis and penetration
testing. Secured remote deployment of approved
applications.
Trained system administrators on application
certification process and application
rebuilding tool.
Designed and administered Windows 2000 Active
Directory.

Senior Systems Administrator, Any company,
Anywhere, USA (2000-2001).
Designed, configured and maintained security
for corporate office, two remote offices and
five data centers providing content streaming
for more than 250 Internet-based radio
stations.
Increased network security by installing
firewalls, server hardening and developing
security policies.
Planned, designed and upgraded Ethernet
networks/hardware (10Base-T, 100Base-T and
Gigabit Fiber).
Designed and upgraded WAN technologies.
Configured Cisco routers, switches and PIX
firewalls.
Administered Windows NT/2000 LANs and Windows
NT Exchange Server 5.5.
Constructed and configured hardware for RAID
technologies for fault tolerance on servers.
Provided help desk support. Troubleshot and
repaired computer and network problems.
Installed supported, instructed and assisted
users with applications.

Network Engineer/Instructor, DEF Computer
Service, Anywhere, USA (1998-2000).
Provided server, network and hardware/software
support for small businesses and multiple-site
clients. Taught IT-related courses at technical
schools and other Microsoft and Cisco-certified
locations.
Planned and designed Ethernet networks and
network hardware. Installed, configured and
maintained hubs, switches and routers for
LAN/WAN connections.
Implemented and administered Windows NT LANs
(Windows NT domain/workgroup).
Configured and implemented connectivity between
Windows NT and Novell NetWare environments.
Analyzed client needs and provided network
security (firewalls, server hardening, etc.)
Implemented remote connectivity for employees
using RAS for Windows NT 4.0.
Provided tech support. Troubleshot and repaired
networks/PCs. Assisted users with applications.
Instructed service technician and network
engineering courses (A+ and Network +).
Taught Microsoft curriculum (MCSE, Networking
Essentials, NT 4.0/2000) and Cisco CCNA
classes.

Information Systems NCO, ABC,Anywhere, USA (1994-1998).
Configured, implemented and administered
Windows NT and Banyan Vines networks.
Awarded ABC Corps Achievement Medal for
increasing combat readiness by designing
database to track equipment for field
operations.
Installed, configured and supported computers
(Windows3.11/95/NT 4.0 and DOS). Troubleshot
and repaired computer and network problems.
Assisted users with applications.

EDUCATION/TRAINING
BS, Business (Information Systems emphasis),
University of Any city, Anywhere, USA (in
progress).
Certificates in Computer Network/UNIX
Administration, Any College, Anywhere, USA (2004).
IntranetWare 4.11 Administration, ABC
Authorized Education Center, Anywhere, USA (1999).
Windows NT Server, Windows NT Workstation, NT
Server in the Enterprise, TCP/IP, Microsoft IIS
and Networking Essentials, ABC Education
of America,Anywhere, USA (1998).

SUMMARY

Accomplished sales and marketing management professional with 10+ years of top-ranking experience.

PROFILE
Strong sales management background includes solution selling, territory development and Fortune 500 client service, with proven ability to manage and penetrate key accounts. Routinely exceed quotas.
Extensive marketing experience in product and brand management, positioning, and strategic planning; rapidly won 5+% of market share penetration after repositioning mature ABC brand (1999-2002).
Top producer. Exceeded revenue and profit targets all three years, leading region to rank #1 nationwide, as Regional Account Manager (2001-present). Winner of 15 sales and marketing awards since 1990.
Proven leadership skills. Led marketing team of six professionals that grew market share over 5%, while increasing licensing revenues 31%, as ABC Seed Manager (2000-2001).
Cited for marketing and planning skills by Director, National Accounts, who said: He has met and exceeded all expectations as a direct report ... and also as a working team member. (2004)

KEYWORDS
sales and marketing management, sales and marketing manager, sales/marketing management, sales/marketing manager, strategic planning, branding, brand management, product management, key accounts, national accounts, market share increases, agricultural sales, chemical sales

SALES/MARKETING EXPERIENCE
ABC, Anywhere, USA 1998-present
Regional Account Manager (2001-present). Promoted to plan and manage accounts and relationships with strategic distribution partners in Plains region. Maintain #1 rank for agricultural chemical and seed sales.
Support and train all customers local field sales in three states. Ensure objectives for market share and revenue/income are met within assigned accounts. Manage with targeted P&L responsibility.
Grew ABC Corn and Soybean market share to #1 position in Any state; #1 Soybean Brand in Any state, and #2 Seed Corn position in Any state.
Play key role in strategic management of three largest retail sales accounts in two states.
Exceeded quotas for sales revenue and net income all three years. Achieved 108% of sales quota in 2003 despite growing competition from generic brands.
Helped maintain market premium of 25-50% over competitive products by setting up training module to better communicate Monsanto value proposition to distribution and retail sales customers.
Performance cited as above and beyond expectations in latest management review (2003).

Branded Seed Manager (2000-2001). Increased equity of DEKALB, Asgrow and Hartz Seed brands.
Led Brand Team encompassing entire US market. Developed and executed production planning, new product releases, strategic brand building and annual budget of $150 million. Managed team of six.
Grew US Seed Corn market share more than 5% and increased Soybean Seed sales to #1 brand in US.
Grew licensing revenues 31% by managing Licensing Team handling all third-party licensing of branded genetics. Also led planning and analysis of all strategic seed acquisitions and divestures.
Reduced inventory and obsolescence costs 23% by leading efforts to develop sales forecasting model.

Regional Marketing Manager (1999-2000). Managed seed and chemical marketing of row crops markets.
Developed and executed strategic plans, budget analysis, programs, promotions and AP&M spending.
Delivered more than 5% annual growth in Farm Management and Consultant business development.
Managed Roundup Ready Corn (GA21) through legal challenges and launched Roundup Ready II (Mon603) in ABC Brand, which led market in sales and drove industry to adopt new technology.
Developed strategies and tactics to Grow Roundup Sales by 28% in row crops market. Roundup became single largest ag chem molecule for row crops, turf and ornament, and industrial ag uses.
Produced $500 million in potential revenue by working to commercialize and launch Yield Guard Corn Root Worm technology (first to market in 2003).

ABC Genetics Corp. (acquired by DEF),Anywhere, USA 1985-1999
Soybean Product Manager (1998-1999). Managed ABC Brand soybean product portfolio, with full P&L responsibility. Developed all marketing, production and pricing plans for US.
Generated $1.5 million in incremental income and helped differentiate DEKALB brand as quality and performance leader, by developing and setting up unique soybean seed treatment system.
Grew soybean volume 12.2% in 13 months, to all-time high of 6.3 million units. Succeeded by leading teams to develop new marketing strategy and tactics that increased bulk-seed sales volume.

Regional Sales Manager (1994-1998). Planned and managed sales efforts in two-state region.
Built new regional sales team that grew corn market volume 26% and soybean market volume 48%.
Recruited, hired and trained 14 high-performing sales reps in four years (10 still at ABC after more than six years). Four new sales professionals accounted for 57% of regional sales growth.
Also carried out budget planning, supply management and distribution, selected direct customer sales, product and program promotion, and management analysis of personnel performance.
Awarded twice for outstanding performance: Council of Excellence (1995) and Master Alfalfa Sales Award (1995).
National Sales Manager said: We considered him to be one of our top managers in the field. His ability to think strategically, along with his strong work ethic and his positive personality, separated him from the other managers.

District Sales Manager (1985-1994). Tasked with achieving sales objectives in two sales districts.
Recruited, hired, trained and managed district distribution team of 45-60 dealer reps.
Increased seed corn sales by 56% in any state and by 23% in any state. Also grew soybean sales by 52% in any state and by 18% in any state.
Carried out all sales administration and data analysis, customer and dealer service, meeting presentations, supply management, district promotion and advertising.
Awarded 15 times for outstanding sales and management performance.

EDUCATION
Bachelor of Science (dual degrees): Agricultural and Applied Economics (Finance emphasis) and Animal Science; University of any state, Anywhere, USA (1985). GPA: 3.28/4.0.

PROFESSIONAL TRAINING
Strategic Brand Management: ABC School of Business, Any College, Anywhere, USA (2001).
Excellence in Sales Management Certificate: University of Any state, Anywhere, USA (1995-1999).
Continuing education includes seminars/study in Behavioral Interviewing (1995) and Negotiating and Influencing Skills; Paul R. Wineman (1993).
Certified Crop Advisor (1996).

COMPUTER SKILLS
Familiar with Microsoft Word, Excel, PowerPoint, Access, Project, Outlook. Quick to master new software.

SUMMARY

Seeking training and development position where
extensive experience will increase profits and
customer satisfaction. Track record of exceeding
expectations and increasing efficiency up to 50%
since 2000.

PROFILE
Strong training background includes curriculum
development, classroom/online learning, staff
development, technical writing and e-commerce
application support.
Enabled significant, profitable growth (from two to
15 customer-dedicated employees) by training staff to
increase e-commerce performance in current training
role (2002-present).
Proven ability to manage projects successfully.
Experienced in streamlining processes and developing
training teams. Regularly seek out and take on new
responsibilities.
Superior communication skills; articulate in person
and in writing. Experienced creating and delivering
presentations to students, clients and prospects.
Cited for "ability to handle multiple projects at the
same time," by manager, who said: "I appreciate
(his) strong work ethic and commitment." (2003)

KEYWORDS
training and development, training/development,
employee training, staff development, trainer,
corporate trainer, team building, teams, customer
satisfaction, curriculum development, classroom
learning, classroom teaching, online learning, online
teaching, technical writing, e-commerce support,
ecommerce, electronic commerce, presentations,
presenting, public speaking

EDUCATION
Master of Arts: Organizational Management major;
Communications minor, Any University, Anywhere, USA (2004).
GPA 4.0. Worked full-time 40-50
hours/week.
Bachelor of Arts: Organizational Management major;
Communications minor, Any College,Anywhere, USA (1999) GPA: 3.2.
Worked part-time 20-25
hours/week.

EXPERIENCE
ABCCraft, Anywhere, USA
2000-present
Project Manager (2002-present). Promoted to increase
customer satisfaction and profitability by educating
management on best use of employee development and
training programs.
Train staff to increase performance and efficiency in
support of e-commerce applications serving more than
1,500 customers. Resulting increase in customer
demand led to hiring of 13 support personnel (all
paid for out of new revenues). Trained all new
employees.
Volunteered to work 12-hour days for three months to
handle work of three employees.
Proposed program to further improve customer
satisfaction by training more than 100 employees to
effectively resolve customer conflicts. Met with
supervisors to plan strategy and implementation.
Developed program to improve leadership training in
2004. Chosen to deliver strategy to top management
from ABC Corporation parent company and discuss
roll-out companywide.

Manager Trainee (2001-2002). Promoted to resolve
customer support issues and increase efficiency.
Cut employee idle time 50% and increased productivity
25% by helping develop new software.
Further improved efficiency by training managers to
file electronic documents and reduce paperwork.
Supervised and developed up to 15 employees in office
and production-related environments.
Manager said: "(He is) a natural leader (with)
skills that many people wish they had."

Promoted from Customer Service Specialist (2000-
2001). Resolved incoming calls from customers.
Far exceeded quality standards for support calls per
day. Rated 4 on 1-4 scale for key metrics.
Trained all new employees (nearly 10 staff). Served
as "go to" person on customer service issues.

Manager: Any Bus Service of Any city, Anywhere, USA
(academic year, 1999-2000).
Trained employees taking commercial driver's license
tests (100% passing rate). Managed 20 staff.

COMPUTER SKILLS
Expert in Microsoft Office and Publisher, Adobe
PhotoShop, Quark and many others. Experienced
troubleshooting and resolving software issues. Quick
to master new hardware and applications.

SUMMARY

Seeking leadership development role where more than
10 years of training, research and counseling
experience will add value. Combine business expertise
with proven ability to facilitate change.

PROFILE
Strong counseling background. Completed MA in
Counseling Psychology (2000) with research and
advanced study in decision making, family system
theory, identity theory and change theory.
Experienced facilitating change among corporate and
individual clients, working with such assessment
instruments as Benchmarks, Firo B, CPI and Myers-Briggs.
Superior communication skills. Experienced in leading
counseling and training sessions, managing multiple
projects and delivering presentations to groups of up
to 600 attendees.
Cited for work as Group Facilitator by reviewer, who
said: "I have been very impressed with the high
quality of group leadership (she) has provided."
(2002)

KEYWORDS
leadership development, trainer, counseling,
counselor, change agent, change management,
facilitating change, training sessions

PROFESSIONAL DEVELOPMENT
Coaching for Excellence, with Any company(2004).
Coaching for Clinicians, with ABC, Ph.D. (2003).
Family Attachment and Narrative Therapy, with Family
Attachment Center (2003).

EXPERIENCE
Completing sabbatical and professional training in
coaching/counseling, while researching job market for
companies in need of leadership development
(2002-present).

Administrative/Research Assistance: ABC
Associates, Anywhere, USA (1999-2002).
Recruited to support leadership development reports
and service for corporate clients nationwide.
Analyzed and compiled assessment results used to
create customized reports.
Assessments included Benchmarks, Firo-B, Myers-Briggs
and The Strong Interest Inventory.
Maximized efficiency by condensing assessment results
to enhance leadership development projects.
Consulted with Owner and regularly enhanced
leadership development projects by leveraging
training and background in counseling psychology.

Therapist Practicum: ABC Guidance Center,
Anywhere, USA (1999-2000).
Provided counseling and support to enable clients to
build new skills and practice new behaviors.
Counseled children with severe behavioral disorders
in group and individual settings. Also counseled
family members and fostered development of families
associated with children in treatment center.
Mastered ability to quickly establish rapport and
encourage new behaviors among individuals.
Worked with team of psychologist and psychiatrists
assisting clients of all socio-economic levels.

Counselor: ABC Involvement Program,
Anywhere, USA (1997-1998).
Counseled trauma victims by telephone and in person.
Also administered patient in-take.
Provided 24/7 on-call service, requiring highest
levels of dedication and commitment.
Assisted clients in overcoming post-traumatic stress
symptoms.
Represented agency at special events with public
speaking and outreach efforts.

General Manager: DEF Laboratories, Inc.,
Anywhere, USA (1995-1997).
Managed all client relations, daily operations and
manufacturing of ceramic dental restorations.
Coached and trained team of seven contract employees.
Ensured long-term retention and outstanding levels of
productivity with leadership and training skills.
Selected to plan and coordinate clinical program in
Anywhere, Russia by SIDVIM agency. Presented and
lectured to groups of 50-75 healthcare professionals
on technical procedures. Delivered hands-on training
to groups of 10-15 technicians to reinforce methods
and facilitate change.

Prior experience as Partner at ABC Dental
Studio, Anywhere, USA (1982-1994). Directed
marketing that included new product development and
launches, client education and direct mail.
Helped more than double revenue during tenure, from
$800,000 to $2 million.
Positioned firm as industry leader and built strong
relationships with clients by developing and hosting
continuing education programs. Recognized by clients
for outstanding levels of service.

EDUCATION
Master of Arts: Counseling Psychology, University of
Anywhere, USA (2000).
Bachelor of Arts: Business, College of Anywhere, USA (1981).

ADDITIONAL INFORMATION
Counseling Volunteer: ABC Parents, Anywhere, USA (1999-2002).
Facilitated discussion and presented
topics on relationship-building to groups of up to 25
participants.
Computer skills include Windows, Excel and Word.
Quick to master new software.

PROFESSIONAL AFFILIATIONS
Member: ABC Psychological Association,
Anywhere, USA (1999-2003).
Member and Committee Chair: ABC Rotary, Anywhere, USA
(1994-1998). Chaired volunteer committee for two
years. Planned and orchestrated five community
service events per year. Facilitated groups of high
school students in entrepreneur program.
President, VP and Program Chair: ABC Dental
Laboratory Association, Anywhere, USA (1985-1995).
Organized eight annual trade shows and technical
meetings with up to 600 attendees. Edited monthly
newsletter. Managed budgets ranging up to $100,000.


OBJECTIVE

Seeking pharmaceutical sales position where more than five years of sales experience will add value.

PROFILE
Strong sales background includes cold calling, qualifying, needs analysis, presenting custom solutions, closing and post-sales service. Work well independently and with teams.
Effective communication skills. Produce first-time and referral sales by developing rapport with clients and designing programs to meet their needs. Developed extensive network of affluent professionals.
Exceeded sales goals by greatly expanding client base in highly competitive environment (1998-2003).
Cited for excellent sales skills by President, who added: It has become my practice to have her take on hard-to-sell clients, and I have consistently been extremely happy with the results. (2003)

KEYWORDS
sales, pharmaceutical sales, sales representative, sales rep, customer service, client service, health care, healthcare, medical care, physicians, doctors, nurses, clinics, psychologists, nutrition, nutritional services

SALES EXPERIENCE
Sales Representative, ABC Tech, Anywhere, USA (1998-2003).
Generated sales to private clientele and retail stores for this high-end wholesale jewelry manufacturer.
Successfully expanded high-margin sales to private client base. Added more than 30 clients by developing referrals from personal network.
Persisted through long sales cycles to close sales of custom order pieces valued up to $200,000.
Won seven new retail clients and sold complete lines of jewelry to more than 15 retail clients.
For exceptional sales and rapport-building skills, regularly assigned most difficult and hard-to-land retail clients in US and throughout Europe by company owner.
President said: She is very resourceful. She has consistently improved the companys growth by networking and utilizing her own contacts to bring in new clients and close sales. (2003)

COMMUNICATIONS EXPERIENCE
Domestic Violence Counselor, ABC Project, Anywhere, USA (1999-present).
Provide counseling for abused women. Facilitate parenting group and art therapy group for children.
Working closely with staff psychologist, advocate medical, health and nutritional services.
Provide referral program for local medical clinics, doctors and social services.

EDUCATION
Bachelor of Arts, Art, Any State University, Anywhere, USA (2001).
Elective courses included Biology I/II and Health and Nutrition.

ADDITIONAL INFORMATION
Accompanied sales rep from ABC on ride-along, observing presentations to doctors, nurses and physician groups (2003).
Model, Anywhere, USA (1996-present). Travel and represent client firms in print ads and television commercials for ABC and DEF in US and Europe. Body doubled.
Computer skills: Microsoft Word, Excel, PowerPoint, Outlook, Windows XP and Internet research.

OBJECTIVE

A position in pharmaceutical sales.

KEYWORDS
pharmaceutical sales rep, pharmaceuticals, outside sales, manager,
management, managing.

HIGHLIGHTS
* Nearly four years of sales experience covering highly technical services
and products. Experiences managing up to five sales staff.
* Medical training includes pharmacology and nursing classes
* Top salesperson in Anywhere three times in 1998; top salesperson within one
month of hire (1998).
* Sold 158% of quota; regularly in top 6% of residential sales (1996-1997).
* Beat ten-year sales record for monthly production (1995).
* Consistently among top salespersons with low churn due to superior
closing skills and aggressive personal motivation.
* Personable, highly motivated, with excellent presentation skills.
* Computer skills include Word, Works, Excel, PowerPoint, Access, WordPerfect
6.0 and Internet navigation.

SALES EXPERIENCE
Sales/Senior Partner: ABC (1998-present).
Sell integrated telecommunications solutions to businesses. Includes cold
calling, referrals and networking through leads groups.
Consulted potential clients and negotiated contracts pertaining to Internet
T1 lines, paging products and services and switched long distance rates.
* Top salesperson three times nationally.

Sales Consultant, ABC (1996-1997).
Sold all ABC products end services, including ISDN, Internet, cellular,
paging, Any Cable, long distance and class services.
* Sold over 100% of quota.
* Nominated paging specialist.

As Residential Sales Rep: ABC (prior to transfer from Anywhere),
consistently attained top 6% in Anywhere residential sales.
* Sold 158% of quota, with churn below 1%.
* Met quota in first month on the job.
* Introduced idea to update advertisements to residents to increase sales
and reduce company expenses

Sales Supervisor: ABC Cellular & Paging (1994-1995). Consistently met or
exceeded average monthly sales.
* Awarded six consecutive months as Top Sales Representative.
* Introduced and executed highly successful training programs and
employees' manual, which developed abilities among sales staff.
* Supervised sales team, creating policies and procedures.

EDUCATION
Bachelor of Business Administration, Cum Laude, Any city
University (1998).
* Dean's List: 1997-1998.
* President's Honor Roll: 1997-1998.

SUMMARY

Seeking marketing position where six years of record-setting experience will add value. Reversed 12-year decline and achieved #1 market share in most recent marketing management position.

PROFILE
Strong marketing background includes promotions, brand management, CPG, strategic planning, P&L management, new product development, trade shows and advertising.
Turned around 12-year sales decline and played key role in reaching #1 market share position, with 33% lower budget and 50% of staff, as Assistant Marketing Manager (1999-2001).
Experienced managing multiple projects, meeting all milestones and adhering to budgets of up to $3 million. Led product endorsement team of 60 members for ABC Fishing.
Proven leadership skills. Experienced managing vendor relations and strategic partnerships, as well as cross-functional teams of internal and external members.
Manager said: (Our) business unit accomplished record-setting high sales (and) low inventory levels plus the most successful new product launch in terms of sales and profit margin in the history of the company. She deserves much of the credit for that. (2002)

EDUCATION
Bachelor of Science: Business Administration; Marketing concentration, University of Anywhere, USA (2002). GPA: 3.93. Summa cum laude. Member: business honor society.

EXPERIENCE
Transferred with family from Anywhere, USA after graduation and completed contract engagements. Currently researching marketing needs of Any city-area firms (2002-present).

Assistant Marketing Manager: ABC Co., Inc., Anywhere, USA (1999-2001).
Promoted to drive sales, market share and profits for ABC Fishing business unit.
Contributed to more than $20 million in sales while planning and managing $3-million budget.
Reached #1 market share position (first time in 10 years). Succeeded with 50% of staff and 66% of former marketing budget. Met or exceeded all goals for revenue and profitability.
Increased incremental sales more than $500,000 by expanding to account-specific promotions, including seasonal offerings to major customer, Any company.
Significantly cut costs by developing new vendor relationships. Sourced overseas suppliers and product testing labs (local university). Recruited and managed printers and graphic artists.
Presented new brand (ABC fishing) to key retail customers (ABC, DEF, GHI) at major regional conference. As a result, achieved placement of 100+ SKUs.
Standardized 500+ SKU coding system, for more efficient order entry and reporting.
Developed six new products. Sourced raw materials and designed packaging. Developed sales collateral, pricing, positioning strategies and trade show giveaways to build brand awareness.
Successfully cross-promoted products with such strategic partners as ABC and DEF.
Managed and developed Marketing Assistant and Production Planner.
For outstanding results, selected as Interim Marketing Manager (January-August 2001).
Generated integrated marketing plans, identified cross-promotional opportunities and drove revenue increases, while carrying out existing marketing responsibilities.

Promotions Assistant: ABC Co., Inc., Anywhere, USA (1995-1999).
Coordinated execution of all marketing communications projects for ABC Fishing business unit.
Planned annual sales meeting and managed trade show logistics for ABC/hunting and DEF/fishing. Managed all related logistics, staff and promotional materials.
Supported 7% increase in Stren sales despite 15% reduction in marcom budget (1998).
Selected, negotiated purchases and monitored inventory of promotional and sales materials.
Initially handled all consumer complaints/inquiries, verbal and written. Developed system of scripted responses and trained call center in proper usage, maximizing productivity.
Chosen as one of only two team members to relocate to new corporate headquarters in Anywhere, USA. Given key role to coordinate marketing efforts of all employees.
Increased selection of POP/merchandising aids (despite budget cuts) by discontinuing unpopular items, locating better vendors, negotiating lower costs and obtaining volume discounts.
Developed line of licensed brand apparel that met consumer demand and lowered costs; also provided order fulfillment. Promoted clothing via web site and product insert brochure.
Manager said: (Her) volume of work is considerable yet she puts in extra effort to exceed expectations. Then she undertakes additional duties. (She is) an invaluable source of information. Frequently consulted by many ABC employees. (1998)

COMPUTER SKILLS
Software skills: Expert in Microsoft Office (Word, Excel, Access and PowerPoint); familiar with Microsoft Project, SAP, PhotoShop and Harvard Graphics.
Database skills: Experienced researching with National Trade Data Bank, Lexis-Nexis and other applications.

KEYWORDS
Marketing Associate, marketing manager, marketing management, marketing strategies, promotions, positioning plans, marketing plans, integrated marketing communication programs, marketing strategy, strategic planning, advertising agencies, vendor management, vendor relations, business/marketing, consumer marketing, news media, brochures, marketing collateral, promotional packages, tradeshow marketing, trade show marketing, budgeting, budget management, budgets, special events, brand management, CPG, strategic planning, P&L management, profit and loss management, new product development, Assistant Marketing Manager


OBJECTIVE

Seeking website management position where 10+
years of hands-on web design and content
management experience will add value, with
proven technical, writing and illustration
skills.

KEYWORDS
Website manager, web management, webmaster,
web director, web design, content management,
marketing, author, illustrator, Internet
program director, web conferences, web
meetings, web seminars, webinars, video
conferencing, audio conferencing, database,
Bachelors degree, BS.

PROFILE
Strong web management background includes
design, development, publishing, operation and
maintenance of web presence. Develop web-based
marketing strategies to achieve business
goals.
Saved $1.5-million+ and provided 20-fold
increase in web visitors in current position
(2001-present).
Award-winning creative and writing skills, as
author and illustrator in diverse print media.
Experienced developing, organizing and
producing newsletters for multiple
organizations.
Manager said: "She is an exceptional asset
for her technical skills, outstanding
management skills and can-do attitude. By
absorbing an enormous amount of work, design
as well as Internet, she has saved
[significant dollars] while providing better
products."

EXPERIENCE
Internet Program Director,ABC
Association for Clinical Chemistry,
Anywhere, USA (2001-present).
Manage planning, development, organization and
analysis of four websites for international
membership.
Manage multiple web application projects.
Enhance website usability and applications,
such as online credentials, abstract
submissions, marketing and promotion of events
and online job board/career center.
Increased web visitors from 48,000 to 1.2
million per month in five years by updating
technologies, improving design and adding
content to websites.
Saved more than $375,000 annually by
developing bi-monthly electronic newsletters
which transitioned expensive print to more
economic and user-friendly format.
Enabled 20-fold increase in international
membership, with members in more than 100
countries, by expanding web presence globally
and creating platform for four annual
international web conferences.
Developed online registration system for
associations premier annual conference and
subscription system fully integrated with
membership management system.
Saved $18,000 annually by creating in-house
database application for our premiere annual
meeting, allowing the event organizer to more
easily manage information and booth space for
1,600+ exhibitors.
Developed online audio conference materials
delivery system that proved economically
powerful for association and highly popular
with participants.
Conduct 20+ web seminars annually, with live
subject matter experts, for global membership.
Moved associations educational offerings to
web-accessible format (including educational
conference planning, continuing education
credentialing and exam bank for advanced
industry certification).
Created online data submissions systems for
updating websites. Developed guidelines and
trained staff and member-users on improved
utilization of websites and better preparation
of web materials
Worked with consultants on website audit and
site usability study for site-wide redesign
and content management system (CMS)
acquisition.
Designed customized application systems to
serve member needs, including membership and
career advancement. Developed online member
voting systems to reduce costs and enhance
security.
Created unique spam protection system to mask
member e-mail addresses available on websites.

Web Page Designer, ABC Productions, Anywhere, USA (1996-2001).
Designed full, interactive websites, utilizing
variety of web page applications and writing
raw code, for numerous small business clients,
including DIGX Video Imaging, Desktop
Marketing Solutions, Any Healing Arts,
Any city Fire/EMS Services, ABC
Magazine and DEF Videos.

Author/Illustrator, ABC Productions, Anywhere, USA (1986-2001).
Published writer and artist with work spanning
comics, book publishing, newspapers, toy and
movie industries.
Wrote and illustrated projects for ABC, DEF,
GHI, JKL International Comics.
Created and illustrated a unique Star Wars
character for ABC Trading Cards.
Contributed articles and illustrations to such
publications as ABC Magazine, DEF
Magazine, GHI museum newsletter.
Wrote weekly food column for The Any City Daily News
and movie review column for
The ABC County Reporter.
Authored and published three books.
Taught business seminars for four years, based
on published book materials, for various
private organizations and art schools,
including Any College of Art and Design.

EDUCATION
Bachelor of Science, Psychology (Honors),
University of Anywhere, USA.
GPA 3.9.

TECHNICAL SKILLS
Web Applications: ASP.Net Web Apps Using
Visual Studio.Net, ColdFusion MX, CGI/Aptify,
MMS, Website Usability, MCMS, WebTrends
Website Analytics, WebWeaver and HTML.
General Applications: PC and MAC platforms;
Adobe Photoshop/Illustrator/Pagemill/Acrobat
Professional, QuarkXPress, WordPerfect and MS
Word/Excel/Access/PowerPoint.

ADDITIONAL INFORMATION
Court Appointed Special Advocate (CASA) for
ABC County. Oversee individual cases of
child abuse/neglect, including case
management, writing and presenting reports to
Court (2003-present).
Writer/Creative Artist-In-Residence,
Any National Medical Center, Anywhere, USA.
Encouraged patients written expression and
creativity for personal satisfaction and
emotional release (2000).
Awarded Any City Public Library Top List for Teens
for The Writers Guide to the Business of
Comics (2000).
Harvey Award nominee for Getting Into the
Business of Comics (1996).

SUMMARY

Accomplished executive assistant with extensive administrative, customer service, and management skills, and experience in a wide variety of business sectors and operations.

PROFILE
* Strong executive administration background. Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.
* Proven customer service skills, including managing front desk operations, communicating information to customers, and processing sales orders.
* Expertise in planning and overseeing motivational and internal relations activities and events.
* Familiarity with human resources functions, including records maintenance, report and presentation development, and special project management.
* Assistant to CEO said: "[She] is extremely organized and has excellent judgment. She does what it takes to the get the job done. [She] was instrumental in helping a new Director become acclimated to the Tennant culture, work with his team, and set up the processes for his area." (2003)

EXPERIENCE
Executive Administrative Assistant,ABC Co, Anywhere, USA 1997-2003
Supported senior management and business operations with administrative and customer service efforts.
* Initially supported team of five industrial sales managers, performing mass mailings, preparing reports and correspondence, and carrying out general administrative functions.
* Promoted by President to Assistant to Director. Selected to plan and direct setup of office layout and initial processes for new Director. Coordinated and supported 100 meetings per week on average.
* Transferred to Customer Service / Administrative Assistant position. Selected to carry out high-visibility projects: prepared annual business plan for department manager, finalized presentations for company-wide audiences, and handled all administrative overflow.
* Improved department manager's productivity and efficiency by designing new filing system.
* Increased staff morale levels by planning departmental and company events.
* Arranged conferences, meetings, conference calls, and travel arrangements for Manager.

Administrative Assistant, ABC, Anywhere, USA 1996-1997
Provided contract administrative support forABC Company and DEF Diversified Inc.
* Supported Human Resources operations for Carlson Company. Updated and managed over 500 personnel records, processed expense reports, and served as HR / corporate front desk receptionist.
* Processed over 200 bills of lading each day for Traffic Directors at ABC. Supported Traffic Managers and Supervisors. Reconciled bills of lading with proper expense reports.
* Prepared records entries and reports, managed notices and data for department.
* Increased departmental efficiency by improving procedures and general organization of program.

Executive Administrative Assistant, ABC Hotel, Anywhere, USA 1995-1996
Provided administrative support for General Manager and served as executive offices receptionist.
* Transcribed correspondence and managed all documentation relating to Sales and Catering groups.
* Served as liaison between general staff, Human Resources, and General Manager. Maximized efficiency by relaying issues and requests from staff to HR or General Manager for resolution.
* Took on high-visibility efforts to coordinate preliminary and final contracts for all special events, conventions, and weddings.

Division Office Manager,ABC, Inc., Anywhere, USA 1994-1995
Managed all daily office functions and supported senior management.
* Prepared proposals, contracts, and reports. Carried out invoicing and collections, and assisted with telemarketing activities.
* Communicated weekly with Southeastern State Boards regarding environmental compliance, as well as with clients and vendors.
* Produced dramatic increases in productivity and profitability by re-organizing business processes and resolving long-standing issues.

Executive Corporate Secretary, ABC Staffing, Anywhere, USA 1993-1994
Provided temporary administrative support for clients (ABC Fund, DEF Finance, and GHI Bank).
* Supported senior executives such as Division Manager and Corporate Director.
* Maintained confidential records, performed filing and other secretarial duties.
* Developed highly effective time management procedures for client, increasing productivity.

Assistant to Director, DEF Hotel, Anywhere, USA 1992-1993
Supported Food and Beverage Director and served as Convention Services Secretary.
* Compiled and distributed daily reports necessary for accurate staffing, food preparation, supply ordering, room reservations, and logistics.
* Designed new food and wine list menus, assisted with training of new Food and Beverage Director in onsite processes and schedules.
* Transcribed correspondence and minutes of weekly staff meetings.
* Increased department organization and efficiency, provided customer assistance as necessary.

ADDITIONAL EXPERIENCE
Assistant Manager, Any Company,Anywhere, USA (1989-1991).
Office Manager/Assistant to Regional Vice President, JKL, Anywhere, USA (1990).
Office Manager/Bookkeeper, ABC Roofing, Anywhere, USA (1988-1989).
Contract Medical Assistant, various medical groups, Anywhere, USA (1984-1987).

EDUCATION/TRAINING
* Certificate of Completion, Medical Assisting, Anywhere Vocational Technical College.
* Certified Medical Assistant, State of Anywhere, USA.
* Certificate of Completion, Secretary/Receptionist, ABC School of Business.
* Course work in Business Administration, Any College.

ADDITIONAL INFORMATION
* Computer Skills: Word, Excel, PowerPoint, Access, Publisher, FrontPage, Outlook, Scheduler, WordPerfect, Lotus 1-2-3, Internet.
* Received Award for Outstanding Performance, Tennant Company.

KEYWORDS
Administrative Assistant, Executive Assistant, Senior Administrative Assistant, Executive Secretary, Office Manager, Executive Administration

SUMMARY

Seeking medical office or customer service
manager position where more than 10 years
experience in health care and medical device
industries will add value.

KEYWORDS
Manager, lead, medical office, health care,
healthcare, clinic, occupational health, lab,
operations, customer service, technical
support, full-service, medical device, medical
systems, pharmaceutical, blood plasma
collection center, call center, managed care,
contracts, training, field sales staff,
troubleshooting, compliance, FDA, budget,
medical records management.

PROFILE
Strong management background in such settings
as full-service health care facilities, blood
plasma collection centers, medical device
manufacturers and pharmaceutical industries.
Extensive knowledge of GLP, cGMP, FDA and
quality assurance practices.
Superior customer service skills. Consistent
record of developing patient and client bases.
Proven leadership ability. Experienced at
building, training and motivating highly
successful teams of up to 50 clinical,
professional and non-professional staff.
Manager said: "She is a creative thinker
and energetic individual that can be depended
on to lead the department. She is an invaluable
resource to new staff and their training."

EXPERIENCE
Customer Service Representative, ABC Company,
Anywhere, USA (2004-2005).
Provided point of contact for all customer
inquiries regarding ABC Clearance
System.
Exceeded all standards for volume of service
calls and response accuracy.
Provided support to field sales staff by
describing workings of device to potential
customers.
Responded to patient and health care
professional inquiries via telephone and e-
mail. Resolved device issues with effective
troubleshooting.
Maximized efficiency by contacting customers to
arrange service, delivery or pick up of
devices, while reviewing Service Request
Authorizations for accuracy and completeness.
Chosen to train new staff and provide ongoing
staff development.

Lead Technical Support Specialist, DEF
Medical Systems,Anywhere, USA (2001-2003).
Led team of eight technical support staff for
this manufacturer of infusion pumps used in
treatment of diabetes and other illnesses.
Ensured support coverage for 24-hour call
center.
Strategized and implemented win/win account
management solutions by providing liaison among
customers, field sales staff and clinical
personnel.
Built and maintained trusting customer
relationships by analyzing needs,
troubleshooting and resolving equipment
challenges. Documented performance issues to
assure FDA compliance.
For customer service skills and technical
knowledge, promoted to support all escalated
calls.
Collected more than $500,000 of loaner
equipment to be refurbished for resale in first
month after developing and implementing more
efficient equipment return policies and
protocols.
Reduced shipping costs 15% by analyzing and
revamping previous product delivery practices.
Wrote policies and procedures for production of
initial technical support procedure manual.
Trained staff in use and function of infusion
pumps, ancillary equipment and computerized
documentation systems.

Center Manager, ABC Resources, Anywhere, USA (1999-2001).
Directed daily operations of FDA-licensed blood
plasma collection center. Generated budget and
forecasted production goals. Supervised and
coached more than 50 employees.
Ensured 100% compliance with
FDA/SOP/CLIA/QPP/cGMP regulations and
guidelines through continual monitoring of
operations and random quality assurance
inspections.
Grew donor base 28%, to more than 1,400 weekly,
by developing advertising and marketing plan
that promoted center within local college
community.
Assured quality of service by providing hands-
on leadership in all areas of center.
Recruited, hired, managed and developed
professional and non-professional health care
staff.
Implemented quality training programs,
including exposure control, biohazard
communication, ergonomic safety and use of 510k
approved donor information system.

Center Manager, GHI Corporation, Anywhere, USA (1992-1999).
Managed operations of blood plasma collection
center for biological division. Supervised 28
staff.
Increased weekly donors 40% through
establishing excellent customer service,
training of staff and marketing positive
contribution to community.
Maximized productivity and increased retention
rate from 12% to 78% through cross-training.
Trained all staff in center policy and
procedure, including use of automated
appointment system.

Clinic/Occupational Health Manager,
JKL Medical Clinic,Anywhere, USA
(1989-1992). Turned around operations of
satellite office of largest multi-specialty
clinic in Any County.
Within three months, replaced 75% of staff,
hired three new physicians and lab assistant
and established lab office in facility.
Developed all policies and procedures.
Created Occupational Health Department,
including recruiting of clinic physicians and
staff.
Trained staff and physicians to properly
fulfill requirements of managed care contracts
pertaining to patient care and treatment
options.

Prior background as Clinic Manager for US
Medical/Intercare, managing operations of
full-service occupational medical clinic;
and Manager of blood plasma collection center
for ABC.

EDUCATION/TRAINING
Management and Supervision, Anywhere, USA
Office Management Skills, ABC Business
University,Anywhere, USA.
Medical Records Management, College of Anywhere, USA

ADDITIONAL INFORMATION
Certifications: Emergency Medical Technician,
Phlebotomist, CPR Instructor and HIPAA.
Computer skills: Word, Excel, Outlook, Lotus
Notes, JDEdwards, Goldmine and Great Plains.

SUMMARY

Seeking technical support position where seven years
of systems engineering, network administration and
level 3 help desk support experience will add value.
Accustomed to long hours in pursuit of company goals.

KEYWORDS
Help Desk Manager, LAN support, network
administrator, network design, level 3 help desk
support, technical support, systems engineer, system
security, WAN support, supervisor, help desk
technician, BS, Bachelor's degree, Information
Technology.

TECHNICAL PROFILE
Strong technical support background includes network
design, system security and administration,
troubleshooting of hardware and software, help desk
support and user training.
Excellent communication and customer service skills.
Experienced maximizing productivity by providing
high-level support to more than 500 users at law firm
(1998-present).
Networking: Novell NetWare and Cisco
routers/switches. Operating Systems: Windows
95/98/NT/2000.
Software: MS Exchange 5.5, Exchange 2000, Active
Directory, Altiris eXpress Deployment PC Transplant,
Altiris Vision, SurfControl Web Filtering,
SurfControl E-Mail Filter, Symantec Ghost 7.5,
Rightfax 6-8.5, ARCserveIT 6.61, CommVault Galaxy
Data/Storage Management 3.7.1, TrackIt Enterprise, MS
Office 97/2000/XP/2003, Docs Open 3.x, Lexis and
Westlaw. Databases: SQL Server and Access.
Cited for "high degree of professional skill and
strong work ethic," by IT Director, who said: "He
has taken full responsibility for network
infrastructure projects. He is a valuable asset to
the IT organization."

EXPERIENCE
Systems Engineer, Any company,
Anywhere, USA (1998-present).
Review, analyze, troubleshoot and support network
systems, hardware and software for 500-user WAN.
Install, configure and maintain operating systems,
new software releases and system upgrades.
Provide level 3 network support. Supervise five help
desk technicians diagnosing user problems with
Windows 9x/NT/2000/XP workstations. Currently rolling
out MS Office 2003.
Reduced support calls 40% by leading firm-wide system
upgrade to Windows 2000, including installation,
hardware/software configuration and end-user
training.
Create core images for desktop/laptop computers.
Develop system for deployment of images and image
modifications, including configuring levels of access
and user groups.
Evaluate and install systems security patches.
Perform daily system backups of vital data.
Set up and configure desktops, laptops and wireless
PDAs for off-site presentations and in-house use.
Provided firm-wide leadership during two previous
operating systems upgrades to Windows 95/98.

Network Specialist/Help Desk Analyst, ABC
Services, Anywhere, USA (1997-1998).
Provided technical support to small business clients.
Installed and maintained local area networks.
Supported and troubleshot Windows NT servers and
Novell operating systems. Trained end users.

Prior background as Manager of fast-paced restaurant,
directing efforts of 70 staff. Earned multiple
promotions and incentive bonuses for leadership
capabilities and for exceeding performance standards.

EDUCATION/TRAINING
BS, Information Technology, University of Anywhere
(expected 2005). GPA 3.7.
Information Technology course work, ABC County
Community College, Anywhere, USA (1998).
Microcomputer Operations Specialist certificate, ABC
Technical Institute, Anywhere, USA (1996).

SUMMARY

Accomplished executive management professional with over 15 years of award-winning marketing experience. Track record of increasing revenue and profits in all positions held, through two recessions.

PROFILE
Strong background in all aspects of marketing management, including strategic planning, market research, process and systems development, e-business and marketing communications.

Devised Internet strategies for such companies as ABC Corporation, DEF Communications, Any Doors and Windows, and EFG Travel since 1997.

Experienced in increasing deal flow 900% and improving sales closing ratios to 40% with integrated marketing strategies and tactics in current Marketing Management position (1995-present).

Gained executive-level access to such industry-leading firms as ABC, DEF, GHI Marketing Group, JKL, and Any Health Group since 1995.

Exceptional business development skills. An independent research firm has confirmed that nearly
80% of start-up clients trained during calendar year 1995-1996 were still in business after critical five-year period (direct opposite of national averages).

KEYWORDS
executive management, executive manager, marketing management, marketing director, VP, director of marketing, strategic planning, market research, process development, systems development, e-business, Internet marketing, e-commerce, electronic commerce, Web marketing, integrated marketing, business development, lead generation

EXPERIENCE
Marketing Management: ABC, Inc.,Anywhere, USA (1995-present).
Set strategy and manage efforts of 10 contract consultants. Retain 97% of accounts for results delivered. Provided high-level strategic planning, marketing, and business development services to corporate clients. Filled sales pipeline by creating and delivering Small Business Bootcamp Series, providing practical advice to prospects while generating high numbers of qualified leads.

Recent deliverables include new call center processes, trade show presence, grassroots marketing, customized sales training, CRM roll-out and online/traditional marketing integration.

Re-defined key marketing messages and created new access to over 24 Fortune 500 firms, including Medtronic, for Anderson Cargo Services client. Increased Web traffic 385% after re-engineering site. Also increased qualified deal flow nearly 300% and sales closing ratios by nearly 25%.

Increased qualified deal flow 350% by developing foundational systems and implementing tactical marketing initiatives for KDG Interactive. Developed Ultimate Internet Audit, with over 100 extensive questions to educate prospects, close customers and lock out competition. Co-developed sales training program and improved upon team selling techniques.

Doubled client base in eight months, to more than 800, with low-cost strategy of creating and delivering presentations at nine local colleges for TLC Financial; closed over 40% of students

Director of Development: ABC Guild of Professional Consultants, Anywhere, USA (1992-1995).
Carried out strategic planning, board development, community and grassroots marketing, and membership development campaigns for this professional association. Served on top management team.

Achieved dramatic results. Increased seminar attendance by 325% and back-of-room sales from
12% to 34%. Also increased membership closure rates from 21% to 43%.

Sharpened and improved strategic direction that enabled steady growth to current global status

Designed, promoted and delivered training and certification seminars for thousands of attendees.

EDUCATION/TRAINING
Masters Degree in Electronic Commerce program: Univ. of Anywhere, USA (current).

Marketing and Promotion of e-Business Applications course: Capella Univ., Minneapolis, MN (2001).

Certified Professional Marketing Consultant (CPMC): ABC Guild of Professional Consultants (1998).

Certified Professional Consultant (CPC): ABC Guild of Professional Consultants (1997).

Mini MBA: University of Anywhere, USA (1995).

PROFESSIONAL MEMBERSHIPS
American Marketing Association (AMA).

American Society of Training & Development (ASTD).

International Guild of Professional Consultants (IGPC): Global Internet Strategy Committee.

PROFESSIONAL RECOGNITION
Winner of three major awards from SCORE National.

Dakota County Economic Partnership Award.

Congressional District VI Special Service Award.

Judd Jacobsen Entrepreneurial Achievement Award.

Nominated for KARE-11 TVs Eleven Who Care.

ADDITIONAL INFORMATION
Volunteer Business Advisor: Minnesota Business Academy, Dakota County Economic Development Partnership (Technology Chair), Habitat for Humanity (Marketing Committee) Minnesota Entrepreneurs Club (Board of Directors).

Helped design and develop numerous seminars for both U.S. Small Business Administration (SBA) and Service Corps of Retired Executive (SCORE).

Widely read in marketing and business subjects, with personal library of 3,200 volumes.

Computer skills include Word, Excel, PowerPoint, ACT and Goldmine 6.0; familiar with MacIntosh QuarkXPress and Web Strategy Pro.

OBJECTIVE

Position where sales and account management experience will add to profitability.

PROFILE
* Strong sales background includes experience in software sales, national accounts, consultative selling, account penetration and client retention (100% since 1998).
* Top producer. Hit quotas two straight years and closed second-largest account ($350,000 in annual revenue) in current sales role; twice ranked as top national sales rep at ABC USA.
* Outstanding communication skills. Experienced delivering effective presentations to decision makers. Consistently follow up with clients and prospects, for long-term success.
* Client said: "He showed an exceptional willingness to listen to our needs throughout the entire process, and definitely displays a 'whatever it takes approach' to customer service."

EXPERIENCE
National Outside Sales Rep: ABC, Inc., Anywhere, USA (1998-present).
Recruited to handle sales of financial software and manage national accounts.
* Provide sales of ProphetX software analyzing financial data to client base of leading energy and agricultural firms in North America. Involves client/server and Web-based versions.
* Rank first among three reps for revenue. Prospect for new business in 14-state territory; tactics include Internet research. Travel regularly to present at client sites and tradeshows.
* Manage projects involving sales, marketing, IS/IT teams to produce integrated solutions.
* Client said: "He was in touch with me for over a year and I finally decided to give his product a review. After seeing the product and meeting with Bryan ... I decided to switch. All of us are very happy with the professional service and support we received from FIMI and from Bryan."

Outside Sales Rep: ABC USA, Anywhere, USA (1997-1998).
Maximized sales to any city territory for this Fortune 1000 database marketing firm.
* Opened and managed accounts, working closely with sales and marketing managers. Assisted clients in creating sales and marketing plans, and in setting up direct mail campaigns.
* Developed new territory and consistently made revenue goals. Mentored six new reps.
* Awarded multiple bonuses for ranking as Top National Sales Rep twice in one year.

Outside Sales Rep: ABC Sales, Anywhere, USA (1995-1997).
Provided sales of multi-functional and standalone Any copiers, fax machines and printers.
* Opened and managed accounts with commercial clients in suburban Any Cities.
* Rapidly promoted to outside sales position, working directly with company president.
* Regularly ranked in top 25% statewide. Cited for approach and attitude by president.

EDUCATION/TRAINING
* BA: Cultural Anthropology and American Indian Studies, Univ. of Anywhere, USA (1995).
Completed numerous business courses, including management, accounting and economics.
* Professional development includes ABC Sales and DEF Sales workshops at Any State.

OTHER FACTS
* Interests include golf, skiing, kayaking and team sports.
* Computer skills: Windows 95/98/2000, GoldMine, ACT; PowerPoint; Lotus Suite, Internet research.

KEYWORDS
sales, selling, sales rep, account executive, sales representative, sales/marketing, account management, client services, software sales, high-tech sales, outside sales, inside sales, consultative selling, needs-based selling

OBJECTIVE

Operations Engineer where over three years of
networking, telecommunications and technical support
experience, backed by record of rapid advancement,
will add value.

KEYWORDS
problem resolution, tech support, technical support,
alert escalation, phone support, telephone support,
servers, networks, configuration, troubleshooting,
LANs, WANs, LAN/WAN, network support, networking,
networks, pre-sales support, post-sales support,
Microsoft Certified Systems Engineer

TECHNICAL PROFILE
* Strong technical support background includes
LAN/WAN connectivity and troubleshooting, TCP/IP,
pre- and post-sales service. Accustomed to long
hours.
* Superior communication skills. Experienced working
with and supporting technical and non-technical
personnel at client sites, remotely and in-house.
* Applications: Office 97/2000, Outlook Express,
FrontPage, ACT 2000 and Made 2 Manage.
* Operating Systems: Windows 95/98/2000/NT
(Workstation and Server 3.51/4.0).
* Networking: DHCP, DNS, TCP/IP, CSU/DSU, PBX,
firewalls and Cisco routers.

EDUCATION/CERTIFICATION
* PC/LAN Certificate: ABC Institute, Anywhere, USA (1998).
Completed 18-month program with GPA of 3.88 while
working full-time.
* MCSE: Microsoft Certified Systems Engineer (1999).
Self-financed and done independently.
* A+:ABC Institute, Anywhere, USA (1998).

EXPERIENCE
ABC Corporation, Anywhere, USA
1998-2002
Channel Sales Engineer (2001-2002). Provided wide
range of pre- and post-sales support of
telecommunication products for this high-tech firm.
Also supported internal clients.
* Supported sales of high-end network security and
optimizing solution. Played key role in opening
accounts with ABC Institute, DEF and other
major clients.
* Handled remote administration of networking
hardware, including routers, CSU/DSUs and aggregation
devices. Analyzed and solved TCP/IP and related
LAN/WAN problems.
* Managed and trained two tech support personnel.
Provided 24/7 support to customers.

Network Administrator (1998-2001). Provided all
Windows NT network administration and workstation
support for up to 30 users. Created network security
policies and procedures.
* Reconfigured network and significantly improved
efficiency. Also developed technical support database
that greatly improved productivity for Tech Support
Department.
* Created and implemented disaster recovery policies
and procedures. Handled five disaster recoveries with
zero lost time or data.
* Administered and supported Paradox, Made 2 Manage
and ACT database software.
* Controlled costs by self-learning FrontPage and
administering corporate Web site.
* Set up and configured Linux-based email server,
eliminating down time due to ISP failure.

Prior experience as Manager and Sales Associate at
ABC (1995-1997). Quickly became one of
company's youngest managers (age 18) and nearly
doubled store sales in 60 days. Gained valuable
insights into team building, problem solving and the
role of service in support of sales.

OBJECTIVE

Executive Management role requiring international IT
and business development experience.

PROFESSIONAL PROFILE
* Strong background in high-tech executive
management, with experience in multinational
strategic planning, marketing, channel distribution,
negotiations and key account management.
* Extensive operations experience. Currently VP,
Operations for international start-up. In prior role,
oversaw all regional strategy and operations for ABC. Ltd.
* Valuable business development background, with
broad knowledge of technological needs and corporate
cultures in Asia-Pacific region. Skilled at building
profitable relationships.
* Willing to relocate to United States or Europe.
Speak English, Hindi and Thai.

CAREER HIGHLIGHTS
* Doubled revenue by overhauling international
distribution; retained 100% of software dealers while
negotiating discount structure downwards for ABC
* As Deputy Managing Director for ABC,
reversed $1-million operating loss and achieved
profitability in 1999.
* As Acting Managing Director of ABC,
led ABC Region to meet revenue target for
first time. Formulated and implemented business
development, product packaging, sales, marketing and
customer support policies for region-wide.
* Developed largest client outside of Anywhere,
producing $2 million for ABC.
* Established ABC and Anywhere offices for
ABC (2000) and CAD/CAM Support Center at AIT
(1985).

EXPERIENCE
Vice President, System Operations & Customer Service:
ABC, Inc., USA (2000-present).
Responsible for all internal and external operations
planning for this WAP sector start-up, with offices
in Anywhere, with portfolio of clients
worldwide. Currently based in Anywhere.
* Devise operational strategy and tactics to enable
content repurposing for Internet-enabled devices,
including WAP, iMODE, PDAs, set-top boxes and PCs.
* Planned and led establishment of offices in
Anywhere.

Deputy Managing Director: ABC,
Anywhere (1999-2000).
Oversaw all strategy and operations for Asia-Pacific
Region, including Australia, China, Hong Kong, India,
Indonesia, Malaysia, Philippines, Singapore, South
Korea, Taiwan and Thailand.
ABC formed in 1994 to market
CADAM software for PC and UNIX users.
* Set direction, created business plans, developed
marketing strategies for distribution channel, and
determined product packaging and pricing.
* Managed such key accounts as Anywhere Housing
Authority (150+ software seats) and ABC Engineering
of Anywhere (45 seats) while developing customers
into reference accounts.

Business Manager: ABC,
Anywhere (1994-1999).
Performed duties similar to current role, with full
strategic and operational responsibility for the Asia
Pacific region after 1997. Oversaw budgets of up to
US$2.1 million for the region.
* As Acting Managing Director in 1996, led region to
meet revenue target for the first time.
* Developed integrated order processing, accounting
and financial reporting system.
* Acted as Chief Financial Officer, working closely
with corporate Finance Director. Also worked closely
with auditors and tax agents regarding external audit
and taxation.
* Developed firm's largest non-Japanese client, Anywhere
Housing Authority, despite tough competition
from ABC. Account produced $2 million since
1996.
* Following company sale by ABC, rebuilt trust of
distribution channel while renegotiating lower
discount rates in Anywhere and other countries.
* Developed Any Institute of Technology Anywhere as
pro bono client, producing massive PR exposure in key
Indian market.

Manager, Technical Services: ABC,
Anywhere (1990-1993).
For ABC-owned company, analyzed customer operations
and developed software integration plans.
* Managed customer integration of Micro CADAM,
Professional CADAM and mainframe CADAM software
databases into existing design environments in Anywhere Region.
* Improved customer satisfaction by leading
development of technical support database.
* Maximized customer productivity by identifying
training plans, developing course material and
leading classes. Included classes on network
engineering for both dealers and clients.

Senior Technical Support Specialist:ABC
Ltd., Anywhere (1989-1990).
CPL was technical support arm of ABC, Inc.,
supporting ABC in countries across region.
* One of only two chosen for transfer to Anywhere
despite junior-most status in Any city.
* Provided technical support, including installation,
customization and implementation of CADAM software,
throughout Anywhere region.

Technical Support Specialist: ABC Ltd.,
Anywhere (1988-1989).
* Provided technical support of CADAM software
throughout region including Anywhere.

Senior Systems Analyst: Anywhere Institute of
Technology, Anywhere(1985-1988).
AIT is premier international educational organization
awarding post-graduate degrees.
* Tasked with leading group to develop training and
conduct seminars for industry. Helped manufacturers
implement state-of-the-art technologies into
production environments.

EDUCATION
* Post-Graduate Certificate: Network Engineering,
Information Communication Institute of Anywhere
(1994).
* Master of Engineering: Industrial Engineering and
Management, ABCInstitute of Technology, Anywhere (1983).
Awarded full scholarship.
* Bachelor of Technology: Mechanical Engineering,
ABC Institute of Technology, Anywhere
(1980).

KEYWORDS
Executive Management, manager, managing, VP, VP of
Operations, Operations VP, operations management,
international business, IT, information technology,
business development high-tech executive management,
multinational strategic planning, marketing, channel
distribution, negotiations, negotiating, key account
management, major accounts, key accounts, ops, start-
ups, startups, Asian Pacific, Hindi, Thai,
international distribution, client retention, account
retention

OBJECTIVE

Bridge Design Engineer, where 13 years of experience in
construction will contribute. Skills in tendering, cost control,
management, design and site supervision. Will relocate.

KEYWORDS
Bridge Design, Bridge Design Engineer, Bridge Design Engineering, Design Engineering, manager, management, managing, erection planning, erection assessment, erection design, structural analysis, erection method, steel suspension, short-span steel bridge, structural analysis, detail design,
structural computer modeling, structural analyses, planning engineer, tendering, cost planning, scheduling, international, reinforced concrete, RC, substructure, superstructure


HIGHLIGHTS
* Broad-minded, with extensive international engineering
experience. Highly motivated, able to lead others effectively.
* Colleagues cite my communication skills and ability to solve
problems. Negotiated with client's control engineers and
resolved delay in project, saving $450,000.
* Volunteered to rewrite sophisticated Lotus program using
BASIC to solve memory problem. Finished six-week project
on time and with effective results for Chodai.

EXPERIENCE
Bridge Design Engineer: ABC Engineers Corp., Anywhere
(1996-present).
Erection planning, assessment and design, and structural analysis
for construction steps.
* Designed erection method for tower of Any bridge (900-
meter steel suspension bridge in Pusan, South Korea) for
ABC Corp., Anywhere.
* Reassessed and reinforced existing short-span steel bridges in
Any city Metropolitan Expressway for ABC Industries, Anywhere; supervised four.

Bridge Design Engineer: ABC, Inc., Anywhere (1992-1996).
Included basic design, structural analysis and detail design.
* Structural computer modeling and structural analyses for health
check inspection of Any Bridge (800-meter steel
suspension bridge) for ABC Corp.
* Reviewed structural detail drawings and design sheets for
girder of ABC bridge (900-meter long steel suspension
bridge in Anywhere) for ABC Corp.
* Various steel structural detail designs for long-span bridges in
Anywhere (including stay design and anchor frame design).

Planning Engineer: ABC Construction and Installation,
Anywhere
(1990-1992). Included tendering, cost planning, scheduling and
management.
* As Assistant Project Manager, handled tendering, cost planning
and management for construction of pharmaceutical storage
facility in Anywhere.
* Planned and managed site operation of repair work for Anywhere natural gas
pipeline off-shore transition project in Anywhere.
* Also Assistant Project Manager for construction of crude oil
storage tanks in Anywhere for ABC Corp.,Anywhere; supervised
three.

Site Engineer: ABC Construction and Industry Corp., Anywhere (1988-1990).
Supervised erection planning and construction of reinforced
concrete facilities (school, post office, bank, water treatment and
waste water plants) for Ministry of Public Works, Anywhere. Supervised
120 employees.

Structural and Bridge Design Engineer: ABC
Construction and Industry,
Anywhere (1987-1988).
* Structural analysis and design of short-span steel, RC and PRC
bridges for city of Anywhere Light Rapid Transit System.
* Structural design of 800-meter long RC box tunnel for city of
Anywhere.

Structural Design Engineer: ABC Engineering, Inc., Anywhere (1985-1987).
Structural analysis and design for substructure and superstructure
of RC buildings and structures. Included housing complex, parking
structures and tall buildings.

EDUCATION
MS: Civil Engineering, Anywhere University; Anywhere (1988).

BS: Civil Engineering, ABC Technical University; Anywhere (1985).

OTHER FACTS
* Languages: fluent in English, Japanese and Turkish.
* Interests: economics, history, skiing, scuba diving, soccer,
swimming and tennis.
* Computers: Win95 and UNIX operating systems; BASIC
programming, PC and EWS engineering workstations; Autocad
13, Primavera Project Planner, Office 95 (Excel, Word, etc.)
and Internet research.


OBJECTIVE

Position where extensive plant management and
operations experience will add value.

KEYWORDS
plant management, manufacturing management, operations
manger, operations management, general manager, general
management, plant moves, plant startups, plant start-ups,
material manager, materials manager, production manager,
procurement


PROFESSIONAL PROFILE
* More than 15 years of management experience,
including start-up and turnaround management, P&L,
staff development/training and implementation of MRP
systems.
* Experience in manufacturing includes high-volume
and made-to-order production, lean manufacturing, JIT
and other methods. Working knowledge of ISO 9000 and
UL guidelines.
* Additional expertise in product development,
purchasing (raw materials, component items, MRO and
capital equipment), inventory planning/management,
operations analysis, budgeting, production control
and engineering change management.
* Overhauled and increased productivity to achieve
first profits in three years after only three months
as Plant Manager at ABC (1997). Achieved despite
failure of three prior managers.
* Led start-up of ABC Control Group. Played key
role in growth to $4 million in sales of wire harness
and electro-mechanical assemblies by 1992, with 35%
OPBT.

EXPERIENCE
Operations Manager/Partner: ABC Real Estate
Anywhere, USA (1997-present).
Manage daily operations for real estate sales and
investment firm in ABC Metroplex.
* Organized team-based operations, enabling growing
profits on $32 million in sales.
* Responsibilities include contract evaluation,
negotiation and management.

Plant Manager:ABC Corporation, Anywhere, USA (1997).
Recruited to manage operations for this manufacturer
of in-store fixtures for major retailers.
* Oversaw 275 union employees in facility producing
$20 million in annual sales.
* Involved P&L responsibility for Sales and
Marketing, Accounting, Engineering, Production,
Inventory Control, Purchasing and Human Resources.
* First manager in seven years to achieve consecutive
monthly profitable operations.
* Successfully installed manufacturing cell. As a
result, improved shift-based production by over 25%.

Operations Manager: ABC Control Group, Inc.,
Anywhere, USA (1987-1996).
Managed daily operations for firm designing and
manufacturing electrical systems and assemblies.
* Facility operations involved wire processing,
terminating, soldering, general assembly, and test of
wire harnesses and electro-mechanical products,
including UL-approved products.
* Managed with P&L responsibility for manufacturing,
engineering, customer service, purchasing and QA.
Supervised up to 35 employees. Led product
development and release efforts.
* Played key role in start-up of business and plant.
Designed 12V automotive electrical systems and made
all shop layout and equipment selections. Installed
UNIX-based MRP II system.
* Achieved consistent improvements in labor
efficiencies and manufacturing process.
* Negotiated profitable sale of RCG to ABC,
Inc. (long-time customer).

Director of Educational Services: ABC
Associates, Anywhere, USA (1985-1987).
Recruited by this national manufacturing consulting
firm for management skills and expertise.
* Tasked with P&L responsibility for creating
training materials to support manufacturing
management systems. Included master scheduling,
inventory planning, production control, purchasing,
JIT, lean manufacturing, engineering change
management and sales forecasting.
* Presented training seminars to shop floor
personnel, middle and executive management. Clients
included ABC, DEF, and GHI.

Materials Manager/Production Manager: ABC
Co., Anywhere, USA (1983-1985).
For this division of ABC Industries, managed
materials function for worldwide operation with $70
million in sales of MTO equipment for oil field and
general industrial applications.
* Department included purchasing, inventory planning,
master scheduling, production control and warehouse
operations. Also managed production of 300 personnel
on two shifts.
* Planned and executed opening of Materials
Department following plant move from Anywhere, USA.
* Managed project to install AMAPS MRP system,
serving multiple sales and service offices, as well
as direct customer sales in domestic and
international locations.
* Managed production in new facility for sheet metal
fabrication, machining, mechanical, electrical,
pneumatic and hydraulic assembly. Hired and trained
personnel and management.

Prior experience as Purchasing Manager, Production
and Inventory Control Manager for ABC Corp., Anywhere, USA (three years).

Previously worked as Customer Service Manager and
Order/Inventory Control Manager for ABC Engineering
Corp. (Division of DEF Corp.), Anywhere, USA
(five years as student).

EDUCATION/TRAINING
* Bachelor of Arts: Psychology/Sociology, University
of Anywhere, USA (1979).
Worked full-time at ABC Engineering Corp. to finance
education.
* Professional development courses include Managing
Performance through Standards & Objectives, Inventory
Management and Time Management for Managers and
Professionals, and Financial Management for Non-
Financial Managers.

CERTIFICATIONS
* Certified Purchasing Manager: National Association
of Purchasing Managers.
* Certified Practitioner: American Production &
Inventory Control Society.

COMPUTER SKILLS
* Experience in manufacturing systems includes BPCS,
AMAPS, Fourth Shift, ASK, MSI, MANMAN, Martin-
Marietta and other proprietary systems.
Familiar with Great Plains, QuickBooks and Peachtree
accounting systems, MS Office and Internet research.

OBJECTIVE

Position where extensive plant management and
operations experience will add value.

KEYWORDS
operations management, P&L management, profit and
loss management, startup management, start-up
management, turnaround management, one piece flow,
plant management, manufacturing management,
operations manager, operations management, general
manager, general management, plant moves, plant
startups, plant start-ups, material manager,
materials manager, production manager, procurement

PROFESSIONAL PROFILE
* More than 15 years of management experience,
including start-up and turnaround management, P&L,
staff development/training and implementation of MRP
II systems.
* Experience in manufacturing includes high-volume
and made-to-order production, process improvement,
lean manufacturing, JIT, QS-9000 quality system and
other methods.
* Additional expertise in product development,
purchasing (raw materials, component items, MRO and
capital equipment), inventory planning/management,
operations analysis, budgeting, production control
and engineering change management.
* Increased productivity 350% and reduced process
throughput time 70% within 90 days as Operations
Manager at ABC (2001-present).
* Overhauled and increased productivity to achieve
first profits in three years after only three months
as Plant Manager at ABC (1997). Achieved despite
failure of three prior managers.
* Led start-up of Resource Control Group. Played key
role in growth to $4 million in sales of wire harness
and electro-mechanical assemblies by 1992, with 35%
OPBT.

EXPERIENCE
Operations Manager: ABC (div. of DEF),
Anywhere, USA (2001-present).
Manage all production activities for two-shift, 150-
man operation. Two production lines include after-
market engine re-manufacturing and Cadillac OEM
engine re-manufacturing.
* Responsibilities include production, materials,
MPS, shipping/receiving, warehousing, purchasing,
maintenance and warranty processing. Direct all
facility maintenance.
* Improved master scheduling efficiency by installing
KANBAN scheduling system.
* Implemented lean manufacturing cells that
dramatically cut throughput time, from average of
five working days to two shifts. Also managed project
to implement material flow.
* More than tripled daily production, from
approximately 30 engines per day to 95.
* Reduced warranty on engines shipped from 11% to
less then 8%, while reducing average hours per engine
from 18 to 14.
* Led introduction into production of more-complex
overhead cam/aluminum cylinder head engines
* Reorganized plant layout to accommodate one-piece
flow and improve productivity.
* Achieved QS-9000 certification and completed re-
certification.
* Relocated Any car production line from plant in
Any City. Engines were then remanufactured under
ABC contract direct to Any car.

Plant Manager: ABC Corporation, Anywhere, USA (1997).
Recruited to manage operations for this manufacturer
of in-store fixtures for major retailers.
* Oversaw 275 union employees in facility producing
$20 million in annual sales.
* Involved P&L responsibility for total operation,
including sales and marketing.
* First manager in three years to achieve consecutive
monthly profitable operations.
* Improved productivity by installing manufacturing
cell (roll form operation for shelving).

Operations Manager: ABC Control Group, Inc.,
Anywhere, USA (1987-1996).
Managed daily operations for firm designing and
manufacturing electrical systems and assemblies.
* Facility operations involved wire processing,
terminating, soldering, general assembly, and test of
wire harnesses and electro-mechanical products,
including UL-approved products.
* Managed with P&L responsibility for manufacturing,
engineering, customer service, purchasing and QA.
Supervised up to 35 employees. Led product
development and release efforts.
* Played key role in start-up of business and plant.
Designed 12V automotive electrical systems and made
all shop layout and equipment decisions. Installed
UNIX-based MRP II system.

Director of Educational Services: ABC
Associates, Anywhere, USA (1985-1987).
Recruited by this national manufacturing consulting
firm for management skills and expertise.
* Tasked with P&L responsibility for creating
training materials to support manufacturing
management systems. Included master scheduling,
inventory planning, production control, purchasing,
JIT, lean manufacturing, engineering change
management and sales forecasting.
* Presented training seminars to shop floor
personnel, middle and executive management. Clients
included ABC, DEF,and GHI.

Materials Manager/Production Manager: ABC
Co., Anywhere, USA (1983-1985).
For this division of Cooper Industries, managed
materials function for worldwide operation with $70
million in sales of MTO equipment for oil field and
general industrial applications.
* Department included purchasing, inventory planning,
master scheduling, production control and warehouse
operations. Also managed production of 300 personnel
on two shifts.
* Planned and executed opening of Materials
Department following plant move from Anywhere, USA.
* Managed project to install AMAPS MRP system,
serving multiple sales and service offices, as well
as direct customer sales in domestic and
international locations.

Prior experience as Purchasing Manager, Production
and Inventory Control Manager for ABC Corp. (DEF
Equipment Division), Anywhere, USA (three years).

EDUCATION/TRAINING
* Bachelor of Arts: Psychology/Sociology, University
of Anywhere, USA (1979).
Worked full-time at ABC Engineering Corp. to finance
education.
* Completed extensive training in Managing
Performance through Standards & Objectives, Inventory
Management, Time Management, and Financial
Management.

CERTIFICATIONS
* Certified Purchasing Manager: National Association
of Purchasing Managers.
* Certified Practitioner: American Production &
Inventory Control Society.

COMPUTER SKILLS
* Experience in manufacturing systems includes QAD,
BPCS, AMAPS, Fourth Shift, ASK, MSI, MANMAN, Martin-
Marietta and other proprietary systems.
* Familiar with Great Plains, QuickBooks and
Peachtree accounting systems and MS Office.

OBJECTIVE

To obtain a position where extensive engineering and
management experience will add value.

PROFESSIONAL PROFILE
* Strong background in project and design
engineering, with six+ years of experience in custom
design, sales support, vendor/client relations, as
well as expertise in GD&T.
* Computer skills include AutoCAD, CADKEY, ANSYS,
ANSOLID, CATIA, CMS (materials selection software),
SureTrak, FoxPro/Report Writer, Microsoft Office,
Outlook and Quattro Pro.
* Experienced managing wide range of teams and
mechanical projects as a project engineer in
industrial settings. Additional experience in tool
and fixture design.

EDUCATION
* Master of Engineering Management: Any State
University (1999). GPA: 3.9
(Elective classes in Materials Engineering.)
* BSE: Mechanical Engineering; Mathematics minor,
Any College (1994). GPA: 3.2

EXPERIENCE
Design Engineer II: ABC, Anywhere, USA (1999-
present).
Handle chassis engineering projects, including custom
design, service design and documentation.
* Streamline workflow as liaison between sales and
chassis engineering. Report to Project Engineer.
* Create and document new custom configurations for
structures, including towing cross-members.
* Successfully resolved major service issue involving
structural components. Designed new cross-member
(tubular/welded design) for service fix, retrofitted
on 19 wilderness fire trucks.
* Designed large rear gusset to resolve failures on
1,500 trucks, reducing down time for customer.
* Designed largest structural component of its kind
in Freightliner history (three-part rear-suspension
cross-member, weighing 300 pounds). Resulted in
rapid, successful installation.
* Contributed to front-end structural design and
documentation on new radiator project.
* For outstanding results, promoted despite company-
wide hiring and promotions freeze in 2000.
* Supervising Engineer said: "He has a good work
ethic and is willing to take on new tasks as they are
presented. (His) attitude toward work is good and he
continues to produce good work." (2000)

Project Engineer/Operations Analyst: ABC
Aluminum Co., Anywhere, USA (1995-1998).
Managed numerous mechanical projects. Duties included
design engineering, financial management, contracts,
procurement, installation and documentation. Reported
to Engineering Manager.
* Projects managed included new and modified
equipment: crushers, mixers, conveyors, dust
collection and environmental systems. Significantly
and actively involved environmental and safety
issues.
* Wrote cost justifications and project parameters.
Coordinated projects with vendors and all internal
stakeholders, including procurement, maintenance,
safety/environmental and production personnel.
* Managed installation of crusher and magnetic
separator at aluminum smelter. Completed mission-
critical project to set up $125,000 equipment,
resulting in avoidance of imminent plant shutdown.
* Managed final design changes, drawing, procurement,
financial control and installation support for three
carbon mixer overhauls and parts of five others
($700,000). Sourced single, cost-effective vendor,
and oversaw major revisions. Project resulted in
higher quality assembly and smoother installation.
* Project manager for installation of four 53,000 CFM
fans with ductwork ($140,000).
* Rapidly gained additional financial and process
experience as Operations Analyst (1997-1998).
* Wrote first drawing standards for company,
standardizing procedures and increasing productivity.
* Supervising Engineer said: "(His) work at
ABC is first rate." (1997)

Sales Engineering/Design Engineering: ABC
Engineering Corp., Anywhere, USA (1994-1995).
Provided design and sales in wide-ranging role.
Required high-level technical and communication
skills.
* Involved in design of tools for electronics and
avionics industry clients.
* Identified and called on prospective customers.
Presented capabilities and closed sales.

PROFESSIONAL TRAINING
* Ongoing professional development includes classes
in GD&T (40 hours) and CATIA (over 100 hours); both
at ABC (1999-present).
* Completed seminars on hydraulics, industrial fans,
boiler efficiency, strain gage applications, fan
balancing and vibration at 8th Total Productive
Maintenance Conference and Exposition (1996-1998).
* Completed welding and PLC classes at community
colleges (1996-1998).
* EIT: State of Anywhere.

ADDITIONAL INFORMATION
* Interests include studies in business and
management, hiking, classical music, history, math
and science.
* Founder and president of Any
Neighborhood Association, Anywhere, USA.
* Gain tremendous satisfaction from leveraging
combined expertise in engineering (project management
and design) and communications (build and lead
effective teams).

KEYWORDS
Engineering Design, Engineering Project Management, engineering
management, engineering manager, project engineering, design
engineering, custom design, sales support, vendor
relations, GD&T, AutoCAD, CADKEY, ANSYS, ANSOLID,
CATIA, CMS (materials selection software), SureTrak,
FoxPro, Report Writer, Microsoft Office, Outlook,
Quattro Pro, tool and fixture design, Master of
Engineering Management, Materials Engineering, BSME,
bachelor of science: Mechanical Engineering

SUMMARY

Accomplished PeopleSoft HRMS developer with more than
10 years of progressive experience.

TECHNICAL PROFILE
Vast PeopleSoft HRMS development experience includes
analyzing, designing, coding, testing, implementing
and maintaining applications and modules that improve
processes.
Special expertise in payroll and benefits processes,
with programming and support experience in
PeopleSoft, MSA, Dun & Bradstreet E Series Software
and GEAC applications.
Applications: PeopleSoft HRMS (6.0, 7.02, 7.51,
8.16), MSA/DBS E Series HRMS, GEAC.
OS: Windows 3.x/9x/2000, VSAM, DOS/VSE, VSE/POWER,
VM/CMS, XEDIT, ICCF.
Other: COBOL/COBOL II, CICS, RPG II, Easytrieve Plus,
Information Expert., IBM 3090/4381, MVS/OS, DOS/VSE,
TSO/ISPF, Roscoe, ICCF.
Cited as "tenacious in staying with problems until
resolution," by manager, who added: "(David) tackles
any task with a positive attitude and 'Let's get it
done' approach." (2002)

KEYWORDS
PeopleSoft HRMS software developer, PeopleSoft HRMS
software development, full lifecycle development,
full life cycle development, application development,
application developer, applications development,
applications developer, software design, software
coding, software testing, software implementing,
software implementations, applications, PeopleSoft,
MSA, Dun & Bradstreet E Series Software, DBS E
Series, D&B E Series, PeopleSoft HRMS 6.0, PeopleSoft
HRMS 7.02, PeopleSoft HRMS 7.51, PeopleSoft HRMS 8.16

EXPERIENCE
PeopleSoft Systems Analyst/Programmer V: Any
Research Center, Anywhere, USA (2001-
present). Develop/maintain mission-critical
PeopleSoft HRMS applications and modules.
Support 2,500 employees by applying timely patches,
fixes and tax updates to PeopleSoft version 8.16.
Assist Payroll, Benefits and HR users with
troubleshooting and issue resolution involving W-2
printing, leave accrual adjustments and annual
Benefits Open Enrollment.
Analyzed and programmed on team upgrading PeopleSoft
HRMS 7.02 to 8.14. Included upgrade of custom SQR
programs, panels, menus and tables; troubleshooting
and debugging.
Played key role in creating first Web-based Open
Enrollment processing system. Included extensive
testing, debugging and problem solving to reconcile
calendar vs. fiscal year processing. As a result,
reduced staff commitment from 60 days to two weeks.
Technologies used: PeopleSoft HRMS, Microsoft
SQL/Server 2000.
Manager said: "He demonstrates a high level of
competency in the skills required. He has a solid
technical understanding and can accomplish a great
deal in a short period of time." (2001)

Senior Programmer/Analyst I: ABC Bank,
Anywhere, USA (1994-2001).
Set up and maintained interfaces between PeopleSoft
Benefits module and legacy benefit system.
Created, modified and maintained custom SQR programs.
Upgraded custom SQRs (version
6.0 to 7.5). Worked on PeopleSoft teams with up to 50
IT staff, end-users and consultants.
Supported 35,000 employees in 40 states. Assisted
users in developing procedures for maintaining data
integrity. Coordinated annual Open Enrollment
processing.
Analyzed and supported interfaces to and from Any
Software (DBS) E Series HRMS package
(formerly MSA), and legacy employee benefits system.
Projects included full life cycle development of new
benefits enrollment system, which converted paper-
based enrollment to online procedure saving $50,000
annually in costs.
Technologies used: PeopleSoft HRMS, DBS E Series
HRMS, Information Expert, IBM 3090, MVS/OS, TSO/ISPF,
Roscoe, VSAM, COBOL II, CICS.
Rapidly promoted after one year. Met or exceeded all
job requirements during tenure.

Programmer/Analyst III: ABC - Northwest
Business Unit (formerly Any Corp.), Anywhere, USA
(1991-1994). Supported 1,200 employees in five states
with programming and support.
Provided sole support for entire DBS E Series HRMS
package. Installed software bulletins and upgrades.
Updated Tax subsystem. Created new reports and
changed existing reports to meet user requirements.
Maintained DBS and legacy system documentation.
Increased productivity by creating online and batch
programs to maintain and update event history system,
as well as education and training system for HR
Department.
Technologies used: DBS E Series HRMS, Information
Expert, IBM 3090, MVS/OS, TSO/ISPF, VSAM, COBOL,
CICS.
Met or exceeded all job requirements as measured
during management reviews.

Information Analyst: Any Hospital & Medical
Center, Anywhere, USA (1985-1990).
Provided software development and support for
payroll, HR, general ledger, purchasing and accounts
payable, including maintenance and enhancements to
batch and online programs.
Handpicked to serve as team leader, overseeing
research and selection of new Payroll/HRMS software,
RFP specifications and vendor identification.
Designed, coded, tested, implemented and maintained
new/existing report and online programs for
Children's Foundation department and $12 million
fund-raising programs.
Served on project team installing patient
accounts/ADT (Admit, Discharge, Transfer) system.
Analyzed and helped customize product to fit needs of
Any Hospital.
Instructed schedulers in using clinic appointment
scheduling system and resolved difficulties.
Conducted studies to determine viability of existing
reports/procedures, as clinic needs grew.
Technologies used: IBM 4381, DOS/VSE, VSE/POWER,
VM/CMS, XEDIT, VSAM, ICCF, RPG II, COBOL, CICS,
Easytrieve Plus.

Prior experience includes work as Staff Analyst for
ABC America. Analyzed, coded and tested
numerous programs for corporate clients in multiple
team environments.

EDUCATION
Associate of Applied Arts Degree: Data Processing,
Any Business College, Anywhere, USA.

PROFESSIONAL TRAINING
PeopleSoft courses (1998-present) include (version 6)
Introduction to HR, Introduction to Benefits,
(version 7.5) PeopleTools I/II, SQR/SQL, Security,
Query, Crystal, Application Engine/Mass Change,
Payroll, Benefits Administration, (version 8)
PeopleTools I/II Accelerated, PeopleCode, Time &
Labor, Payroll I/II Accelerated, Data Management
Tools.


OBJECTIVE

Executive position where corporate real estate management and leadership experience will add value.

PROFESSIONAL PROFILE
* Strong background in developing and managing corporate real estate strategies and activities. Proven ability to manage complex construction projects while minimizing hard and intangible costs.
* Experienced hiring and managing teams of consultants, brokers and vendors across North America. Able to motivate and lead team personnel to achieve strategic goals.
* For ABC Industries, Inc. ($2 billion NYSE firm), cut related costs 12% and decision-making cycle time 24% (1995-1999).
* ABC VP said: "Her broad background in all disciplines minimized risks and operational costs associated with our North American real estate activity. Additionally, his people skills allowed us to effectively communicate and achieve corporate goals and objectives with divisional personnel."

EXPERIENCE
President: ABC Company, Inc., Anywhere, USA (1995-present).
Created to serve as in-house corporate real estate department for ABC Industries, Inc.
* Responsible for over 100 facilities encompassing 11 million sq. ft., with 20-30 indirect reports.
* Acquire and dispose of commercial and industrial facilities, analyze municipal incentives and financial alternatives, value real estate assets and review all contractual agreements (with counsel).
* Hire and manage brokers, consultants and property managers. Coordinate environmental issues, entitlement processing and construction. Develop value-added strategies for non-performing assets.
* Developed State Incentive Analysis software to compare operating costs, tax structure and municipal incentives in various states. Resulted in faster relocation decisions and competitive advantage.

Associate Vice President: The ABC, Anywhere, USA (1993-1995).
Provided sales and sales management of properties owned by private, corporate and municipal entities.
* Involved national representation of companies, with responsibility for real estate transactions, document preparation, entitlement processing and consultant coordination.
* Hired and developed national real estate sales force. Personally responsible for 40 transactions.

Vice President: ABC Commercial Real Estate Group, Inc., Anywhere, USA (1989-1993).
Responsible for all sales and marketing of commercial property leasing and sales.
* Generated leads via telemarketing and sales presentations to corporate decision makers. Coordinated entitlement process, including environmental investigation and remediation.
* Finished in top 3% nationally out of 2,500 sales representatives (1989).
* Achieved $110 million in sales volume in seven years.
* Promoted three times from prior sales positions (1981-1989).
* Led office to #1 ranking nationally, working in three separate positions (1985-1990).

EDUCATION/TRAINING
* Bachelor of Science: Real Estate Finance, Univ. of Anywhere, USA (1982).
* Professional training includes negotiations, buyer/seller litigation and Xerox sales training.

OTHER FACTS
* Licensed Broker: Any State; Member: NACORE.
* Computer skills: MS Office, Lotus 1-2-3, Procalc, Volo View (AutoCad) and Internet research.
* Interests include running, skiing, mountain biking, tennis, fishing, golf and photography.

KEYWORDS
executive management, vice president, VP, V.P., manager, managing, team building, teams, commercial real estate, commercial property, commercial properties, real estate strategic planning, strategic development, construction projects, project management, cost control, vendor relations, valuation, risk management, operational costs, operations, BS: Real Estate Finance

SUMMARY

Seeking entry-level position where finance
course work and successful sales/customer
service experience will add value. Track record
of rapid advancement and client satisfaction.

KEYWORDS
Financial analyst, business analyst, securities
analysis, investments, research, real estate,
sales, salesman, associate, intern, internship,
customer service, client service,
international, multicultural, BS, BSB,
Bachelors degree, Finance, Accounting,
English.

PROFILE
Combine academic achievements in Finance with
strong background in sales and client service.
Consistently exceed quotas (at 130% of 2005
goal) in current sales/customer service
position.
Proven organizational skills. Able to handle
multiple tasks to achieve results independently
and in team environment. Take initiative to set
priorities and help others accomplish team
goals.
Excellent communication skills. Articulate in
person and in writing. Experienced building
relationships with clients and resolving
customer service issues.
Cited for "outstanding service" and
"professional manner," by Store Manager, who
added: "We are fortunate to have Sergei on our
team and it gives me great pleasure to
recognize his fine efforts." (2004)

EDUCATION
BSB, Finance, University of Any State,
Anywhere, USA (due 2005). Cum. GPA: 3.4.
Major GPA: 3.7.
Courses include International Finance, Business
Strategy, Financial Reporting, Financial
Statement Analysis, Corporate Investment
Decisions, Securities Analysis and Managerial
Accounting.
Member of Finance Club, Business Association of
Multicultural Students and Russian Soccer Club.
Highly self-motivated. Working full-time
throughout school to finance tuition and
expenses.

English course work, Any State Linguistic
University, Anywhere, USA (1998-2001).
GPA: 4.0.

EXPERIENCE
Sales/Customer Service Associate, ABC,
Anywhere, USA (2003-present).
Provide sales and customer service for Salon
Shoe Department. Assist manager with
merchandising efforts.
Currently tracking at 130% of annual goal,
ranking near top of sales associates, on part-
time basis.
Achieved 120% of quota in 2004. Consistently
exceed rising sales goals through suggestive
sales techniques and building book of repeat
customer business.

Senior Server/Expeditor/Coordinator, ABC
Restaurant, Anywhere, USA (2001-2003).
Performed diverse customer service duties for
award-winning, high-end French/American
restaurant.
Key member of service team that contributed to
receipt of "Best New Restaurant" awards
(2001-2002).
Chosen to coordinate floor work flow and
supervise servers during special events and
banquets.
For outstanding efforts, rapidly promoted twice
to Senior Server position.

Engine Insulation Systems Designer, ABC
Automobile Plant, Anywhere, USA (1997-1998).
Worked closely with technology and operations
teams to engineer insulation packages for truck
engines.
Reduced development time 30% by initiating
paperless project communications using AutoCAD.

ADDITIONAL INFORMATION
Computer Skills: Word, Excel, PowerPoint,
Access, Visual Basic, HTML and AutoCAD.
United States Permanent Resident. Fluent in
Russian with basic knowledge of Italian.

OBJECTIVE

Position where management experience in operations
and transportation will add value.

PROFESSIONAL PROFILE
* Strong management and business background, with
more than 10 years of experience supervising up to 15
personnel and operations producing up to $2 million.
* Areas of expertise include production,
distribution, maintenance, construction, heavy
equipment, trucks, transportation and storage.
Skilled reader of blueprints and schematics.
* Results-oriented. Expanded operations from one
truck to 10 and built base of over 150 customers at
ABC Farms. Doubled production and revenue in three
years at Greer Egg Farm.
* Proven communication skills. Experienced
coordinating, negotiating, solving problems and
making decisions in fast-paced environments.

EXPERIENCE
Construction/Contracting:Anywhere, USA (1999-present).
Provide home construction and additions, repair,
maintenance and related services.
* Projects completed range from simple repairs to
complex additions. Includes all phases of
construction, from layout and foundation to finish
(including electrical and plumbing).

Repair/Service Management: ABC, Inc., Anywhere, USA (1997-1999).
Managed maintenance and repair of medium and heavy-
duty trucks, tractors and trailers.
* Handled customer contact, advising drivers by phone
on repairs during breakdowns. Provided cost
estimates, contacted repair vendors and arranged for
electronic vendor payment.
* Responsible for entire dealership operations during
shift, requiring extensive communication and computer
skills, as well as technical knowledge of equipment.
Managed up to 10 employees.
* Cited by upper management for ability to resolve
difficult repair and service issues. Achieved success
rate of more than 90% for resolving customer repair
issues during shift.

Operations Management: ABC Farms, Anywhere, USA (1987-
1997).
Established and managed successful trucking and
construction business serving seven states.
* Grew operations to include 10 trucks and related
equipment. Built base of over 150 accounts.
* Managed entire operation, from procurement and
negotiating permits/licenses to hiring and managing
employees. Devised profitable niche, using self-
unloading trailers to better service clients.
* Produced $750,000 in revenue by 1997, with higher
margins than industry average.

Prior experience in operations management forABC
Farm (eight years). Oversaw operation
specializing in commercial egg production.
Manufactured, processed, packaged and distributed
products to retail outlets. Marketed products to 300
accounts. Managed 15 employees. Grew revenue to $2
million.

EDUCATION/TRAINING
Completed course work in Agriculture at University Of
Anywhere (one year) and Electronics Technology at
Anywhere State University (one year). Completed
numerous professional training seminars during
career.

ADDITIONAL INFORMATION
* Served as mayor of Anywhere, USA (four years). Gained
insights on government and business cooperation.
Computer skills include Windows 95/98, WordPerfect
and Internet research

KEYWORDS
operations management, transportation management,
operations manager, transportation manager,
supervising, supervisor, production manager,
distribution manager, maintenance manager,
construction manager, heavy equipment manager,
trucking manager, storage.

SUMMARY

Seeking IT management position where nine years of
network engineering/administration experience, and
hands-on technical skills, will add value. Saved
$200,000 in upgrade costs in latest management role.

KEYWORDS
IT manager, information technology, information
systems, manager, project manager, networking,
network engineer, network analyst, network manager,
network administrator, system administrator, system
engineer, network security, information security,
Internet security, MCP, BS, Bachelor of Science,
Windows NT, Windows 2000, UNIX, Linux, Ethernet,
Frame Relay, Oracle, LAN, WAN, IP, TCP/IP, VPN,
firewalls.

PROFILE
Strong networking background in LAN/WAN installation,
configuration, troubleshooting, optimization,
documentation and applications support. Increased
uptime to 99% from less than 90% as IT Manager.
Core strengths include six years' Windows NT/2000 and
eight years' UNIX/FreeBSD/Linux experience.
Experienced developing network and Internet security
standards and disaster recovery procedures.
Superior communication and customer service skills.
Experienced maximizing productivity by training and
supporting internal and external customers. Proven
ability to lead and motivate successful project
teams.

TECHNICAL SKILLS
Operating Systems: Windows 95/98/ME/NT/2000/XP/2003,
UNIX, Linux, MacOS, Novell Netware 4.x, FreeBSD and
DOS.
Networking: Token ring, Ethernet, Arcnet, IOS,
TCP/IP, SNMP, IPX/SPX, PPP, Frame Relay, VOIP, IP
telephony, 802.11b WLANs, data networks, T1/DSL/ISDN,
BGP, OSPF, RIP, DNS and WINS.
Applications: MS BackOffice, Lotus Notes,
CiscoWorks2000, HP Open View, SolarWinds, Sniffer,
Oracle, Citrix Metaframe, BIND, Cold Fusion Server,
Checkpoint firewalls, VPN Server/Client, Apache,
MRTG, MySQL and Squid.
Languages: Bourne and C shells, sed, awk, cgi, Perl
and PHP.

EXPERIENCE
IT Manager, ABC, Inc., Anywhere, USA
(1999-2003).
Managed IT projects, system administration, network
engineering, network security and programming
activities internally and for more than 75 enterprise
customers. Supervised project teams with up to 25
staff.
Managed network consisting of Cisco routers and
switches, UNIX/FreeBSD/Linux/Windows 2000 servers and
Windows 95/98/ME/XP and MacOS workstations.
Maintained TCP/IP routing protocol and IP address
allocation using VSLM scheme.
Saved $60,000 in annual bandwidth expense, reduced
network traffic 45% and increased network performance
by designing and implementing high performance web
caching utilizing Squid.
Saved $200,000 in hardware infrastructure and
software upgrades by using open system architecture.
Increased network availability to 99% from less than
90% by designing network infrastructure to guarantee
redundancy and load balancing. Supervised
installation of new Frame Relay circuits.
Set up and maintained system access, including user
logons and passwords, VPN/RAS account, access
privileges, directories, user groups and shared
resources.
Installed and configured ADS, RAS, DHCP, WINS and RIS
using Windows 2000 Server.
Established fully redundant DNS server and WINS
server to minimize network and broadcast traffic.
Implemented intranet web site using IIS Server 5.0.
Setup video streaming server using Windows 2000
server and MS Multimedia Services.
Created corporate standards for UNIX and Windows
NT/2000 backup and disaster recovery schemes.
Developed standards for data security and network
firewalls in UNIX/Linux and Windows 2000.
Authored UNIX shell scripts, CGI scripts and HTML to
automate intranet website and reporting functions.
Wrote shell scripts to monitor status of UNIX web
server, Squid real-time status and wireless link.

Network/System Administrator, ABC University,
Anywhere, USA (1996-1999).
Managed network infrastructure including routers,
hubs, wiring, fiber optic equipment, network
connectivity and network security. Developed
technical architecture to support rapid growth of
hosted solution.
Served as technical expert on networking issues
related to security, scalability and reliability.
Designed and implemented complete network
architecture, supervising engineers for different
tasks including development of IP scheme and user
management.
Successfully deployed IT infrastructure to enable
expansion. Implemented WAN redundancy and security
practices for infrastructure.
Developed network traffic monitoring application
using MRTG. Improved network monitoring by defining
multiple gateways to distribute LAN into sub-
networks.
Dramatically improved system availability by
migrating 12,000 users from Windows-based e-mail
system to UNIX web-based e-mail system.
Installed and configured Windows 2000 Server, IIS
5.0, ADS, DNS, DHCP, WINS and RIS.
Managed MS Exchange 2000 services for Internet
clients, users, distribution groups and contacts.
Installed and configured firewall using IP chains,
Squid and MS ISA Server. Applied access list for
firewalls and analyzed network traffic using
sniffers.
Compiled Linux and FreeBSD kernel with various
network options to serve as router, traffic
redirection and load balancing, fulfilling need of
layer three and layer four switches.

PC Support Technician, ABC Corporation,
Anywhere, USA (1994-1996).
Configured LANs and troubleshot IBM PC compatible
computers and peripherals for clients.
Provided on-site customer support. Installed and
configured software and hardware.

EDUCATION/TRAINING
Certifications: MCP; currently completing MCSE and
CCNA (expected 2003).
Bachelor of Science, Chemical Engineering, ABC
University, Anywhere, USA (2001).

SUMMARY

Position in engineering management where technical leadership and
embedded software engineering skills will add value. Track record of
successful project management for Fortune 500 corporation.

KEYWORDS
Engineering manager, project manager, project leader, software
engineer, software developer, software design, embedded software,
embedded systems, firmware, real-time systems, CMM Level 3, object-
oriented design, distributed process control network, PMP, Project
Management Professional, MS, MSDD, BEE, BA, electrical engineering.

PROFILE
Strong engineering management background includes strategic planning,
project management, business requirements analysis, process
improvement and software development.
Enabled $200 million+ in revenue in current managerial role by directing
engineering team in developing embedded software used by leading
companies worldwide.
Excellent leadership skills. Experienced leading multi-disciplined teams of
up to 12 engineers in defense industry, entrepreneurial and Fortune 500
environments.
Expertise in introducing mature project management practices to create
predictability and improve communication with senior management.
Cited for "leadership and motivational style" and "excellent understanding
of the technology of software development," by manager, who added
"Steve's group continues to excel in key areas of productivity and quality
improvements." (2004)

EXPERIENCE
Principal Engineer, ABC, Inc. (division of ABC Company), Anywhere, USA (1997-present).
Manage project estimation, planning, tracking and reporting. Direct five
engineers in developing embedded, real-time software for
communication stack of distributed process control network.
Enabled $243 million in revenue by leading team designing software
contained in more than 121,500 instruments at 2,200 plants worldwide for
such clients as ABC Co., XYZ, Inc, DEF Corp. and TUV Ltd.
Saved more than $9 million in development costs by successfully
deploying communication software across multiple, independent divisions
of ABC Company.
Awarded CMM Level 3 compliance for implementing disciplined software
development practices while serving as member of software process
improvement team.
Led drive to higher maturity levels by writing web-based utility program to
track quantitative project metrics. Utility gathers data from MS Project,
Project Server, configuration management software and discrepancy
tracking software to provide integrated view of project progress.
Saved more than $200,000 in replacement and retraining costs by
retaining key members of project team and providing personal
development coaching for team members.
Created more reliable code by introducing object-oriented design to
development methodology.

System Software Manager, ABC, Inc., Anywhere, USA (1994-
1997).
Brought maturity to software development process by standardizing
software across product lines for entrepreneurial company developing
closed-circuit TV security systems for retail industries.
Generated more than $10 million revenue by developing proprietary
equipment.
Directed two engineers developing embedded, real-time software for
distributed control network.
Designed and tested user-centered prototype of graphical user interface
for system.

Electronics Engineer, XYZ Corporation, Anywhere, USA (1988-
1994).
Developed plans for integrating Global Positioning System (GPS) into
Navy aircraft for Communication and Navigation Systems Division.
Led team of 12 engineers, from varied disciplines, in evaluation and
procurement of cockpit control, display and navigation units (CDNU) used
as primary element in navigation systems.
Enabled $20-million contract award for new Navy standard CDNU
currently used in 23 different Navy aircraft types. Evaluation was
concluded on-time and within budget.
Gave presentations to audiences of 200+ US and allied Navy officers and
contractors throughout procurement process and follow-on integration
project.
Wrote software and designed hardware for test simulations of spread-
spectrum receiver. Consulted as expert in spread-spectrum technology
used in GPS receivers.
Developed embedded, real-time software upgrades using Ada in
accordance with DoD standards.
For leadership skills, rapidly promoted to supervisory-level project leader
after two years.

EDUCATION
Project Management Professional Certification (PMP), ABC Institute (2003).
Master of Software Design and Development, University of XYZ,
Anywhere, USA (2001).
Bachelor of Electrical Engineering, University of ABC, Anywhere, USA (1988).
Bachelor of Arts, Liberal Arts, University of ABC, Anywhere, USA (1988).

TECHNICAL SKILLS
Windows 98/NT/2000/XP, UNIX, MS Word, MS Project, MS Project
Server, Visual Basic, C, C++, Java, Unified Modeling Language (UML),
ClearCase, ClearQuest and Ada.

ADDITIONAL INFORMATION
Awarded US patent # 6,742,136 for redundant devices in process control
system, used as failsafe measures by all major petroleum processors
(2004).
Progressing on other invention disclosures involving features of
communication between embedded systems and application of web-
based technologies for industrial processing.

SUMMARY

International manager with 10 years of experience in human
resources, sales and customer relations. Chinese native, fluent in
Mandarin, Cantonese and English.

HIGHLIGHTS
More than seven years' experience in joint venture
operations. Skills include sales and HR.

Four years' experience in human resources management,
handling compensation, incentives