OBJECTIVE
Position where technical support experience and
programming aptitude will add value.

TECHNICAL PROFILE
* Experienced providing highest levels of technical
support to clients worldwide, with skills in
troubleshooting, system administration, database and
Web development, and project management.
* Combine solid knowledge of programming and software
development principles with relentless work ethic and
strong desire to succeed.
* Languages: familiar with C++, JavaScript, VBScript
and SQL (one year of study in each).
* Operating systems: HP-UNIX, Solaris 2.x network
support and Windows 9x.
* Applications: ColdFusion, Access and MS Office,
with extensive experience in MRP systems.
* Supervisor said: "He is an exemplary performer.
He works efficiently and volunteers to take on extra
assignments. (He) is able to carry a heavy workload
and exceeds his commitments."

EDUCATION/TRAINING
* ColdFusion training: University of Any State - Anywhere (2000).
* BS: Physics, University of Any State - Anywhere
(1992). Worked to finance 100% education.

EXPERIENCE
ABC Technologies,Anywhere, USA; formerly ABC
Computer Corp. (1994-2000)
Technical Support Engineer III (1999-2000). Provided
technical support and staff supervision.
* Duties involved second-tier support for laptops,
servers and bundled software (Solaris-based).
* Assisted clients worldwide (North America, Asia and
Europe) in hardware configuration, networking issues
and other areas. Supervised and developed three
technical support personnel.
* Increased efficiency by developing tools in SQL to
automate reporting for Access database.
* For outstanding results, awarded every possible
performance bonus (1998-2000).

Technical Support Engineer II (1998-1999). Duties
involved support of Japanese field service team,
ensuring consistent client support with updated
inventory and documentation.

Sr. Customer Service Representative (1997-1998).
Provided wide range of services, including tech
support, order entry and processing, and billing.
Filled numerous roles following downsizing.

Help Desk Supervisor (1996-1997). Trained and managed
team of three tech support personnel.

Customer Service Representative (1994-1996). Handled
high volume of tech support calls.
* Manager said: "Alvin is viewed as a key contributor
to the high morale and success of the team."

ADDITIONAL INFORMATION
* Quick study. Combine scientific training with
ability to grasp technical concepts rapidly.
Excellent communication skills. Successful working
with internal and external customers.

KEYWORDS
Customer Service Engineer, Application Engineer,
Associate Engineer, IT Generalist, Information
Technology, information systems, Systems
Administrator, technical support, tech support,
programming, troubleshooting, system administration,
database development, Web development, project
management, software development, software developer