KEYWORDS
manager, managing, management, technical engineers, design verification testing, tests, engineering prototypes, troubleshooting, troubleshooter, SCSI extenders,
regression test procedures, regression tests, fault injection and generating tests, fault injection tests, fault generating tests, cache management, caching policies, caching policy, Product Support, Design Verification, life testing, life tests, Product Support Manager, Design Verification Manager, Unisys 2200, System 80, A Series, Hewlett Packard HP9000, Sun Sparc, DEC VMS

HIGHLIGHTS
* My marketing support efforts produced $500,000 in sales of
SSD products at ABC Corporation in 1992. Also named
employee of the month three times.
* Awarded for excellence at ABC in 1988. Supervised
engineering prototype lab; found cause of data corruption for
2200/400 system. My troubleshooting skills kept project on
track for successful completion.
* Researched and tested equipment to support customer needs.
Example: tested SCSI extenders to allow client to place
equipment beyond SCSI specs and still maintain high-speed
transfers.
* Initiated regression test procedure and tests to verify CASD-II
product quality in 1995 and 1997. Saved cost of sending
engineers to client sites for bug fixes.
* Created test procedures (including fault injection and
generating test) to stress cache management and caching
policies of ABC's products. Worked with engineering,
technical support and marketing to solve product problems and
service customers. Prevented failures from occurring in field.

EXPERIENCE
Manager (Product Support and Design Verification): ABC
Corp., Anystate, USA (1990-present).
Supervise engineers performing design verification testing.
Includes changing test philosophy from life testing to performing
fault injection and developing regression tests.
* Plan yearly budgets, write performance appraisals and
supervise product enhancements.

Promoted from Product Support Engineer (1989-1995).
Qualified disk drives for CASD products. Developed test and test
plan; worked with drive manufacturers to solve design flaws. Met
with clients world-wide to resolve technical issues; tested/installed
bus extenders for European clients.
* Tested and wrote implementation guides to attach CASD to
UNIX platforms. Captured failure traces and worked with our
Firmware Engineers to find and verify best fixes.
* Worked with suppliers of testers and analyzer equipment to
find traces and flaws in equipment supplying programs.
Suppliers included Ancot, Solution Technology, Verisys and
Xyratex.
* Worked on implementation plan for storage products on DEC
VMS systems. Attached CASD, Sigma disk trays and
streaming tape drives to CMD controllers. Helped solve
problems on SCSI side of CMD controllers and active tailgate
on Sigma disk tray.
* Designed specifications for Block Multiplexor Interface for
ABC's Solid State Disk. Wrote interface code, debugged
failures and developed several innovations.

Systems Specialist (Field Technical Operations): ABC Corp.,
Anystate, USA (1988-1989).
* Two year assignment helping design engineers with testing,
development and problem resolution of prototype 2200/400
mainframe computer and related Block Multiplexor Channel.
* Installed/provided second level maintenance for UNISYS
2200/400, 90/30-40 and System 80.
* Trained software analysts in hardware and software
development efforts.

EXPERIENCE * CONTINUED
Prior experience at ABC includes promotions from System
Support Engineer, Group Leader/Systems Specialist and Customer
Engineer. Supervised up to eight engineers and 20 customer
accounts. Included work in the Panama Canal Zone and Belgium.

EDUCATION
University of ABC, Anycity Extension and ABC Institute.
* Course work included C programming, UNIX system
administration, systems test and SCSI interfaces. Also attended
ABC Mastering Management Skills.

COMPUTERS
Skills include Unisys 2200, System 80, A Series, Hewlett Packard HP9000, Sun
Sparc and DEC VMS systems