SUMMARY
Seeking help desk/network support position where
extensive training and proven work ethic will add
value. Accustomed to long hours in pursuit of company
goals.

PROFILE
Strong technical background. Combine training in
networking, troubleshooting and computer support with
past experience in medicine and health care. CCNA
status pending.
Highly organized. Experienced analyzing user needs,
keeping detailed documentation and performing
multiple tasks under pressure in fast-paced settings.
Excellent communication skills, with experience
training others in complex procedures.
Networking reviewer said: "Ed has always maintained
his composure under stressful conditions and is a
very dependable worker. I always could count on Ed
getting the job done, no matter what the task."
(2004)

KEYWORDS
help desk, helpdesk, network support, technical
support, tech support, networking support, network
administration, networks, network design, network
architecture

TECHNICAL BACKGROUND
Networking experience includes set-up/support of
Windows 2000 Professional, Server and Active
Directory; Frame Relay, VLANs, CHAP authentication;
VPN, RAS, RRAS, PPP, PPTP; Cisco 2900 and 3500 Series
switches; Cisco 2500 Series routers.
Additional expertise in Cisco routers, WAN and LAN
design; network design and documentation; Windows NT
servers, Novell; UNIX/Linux, A+; and network
security.

EDUCATION
Associate of Applied Science: Computer Networking,
Any State Community College, Anywhere, USA (2002-
2004). Maintained GPA of 3.8 while working to finance
100% of education.
Worked as a part of team to rewire Computer
Networking classrooms. Assisted in laying Cat-5 cable
and connecting 24 desktops to network running Windows
2000/NT.
Chosen for project to connect 35 rooms in new student
residence hall to network of computer, phone and
cable TV services. Laid Cat-5 cable and assisted on
additional tasks.

TECHNICAL EXPERIENCE
Registered Respiratory Therapist: ABC Hospital,
Anywhere, USA (2000-2002).
Administered breathing treatments and documented
patient procedures in Excel database.
Work in assessment role, providing patient education
and training.
Worked closely with physicians and staff, delivering
effective care for patients receiving respiratory
therapy. Also handled equipment maintenance.
Required high-level skills in analysis, communication
and problem solving.

Prior experience as Registered Respiratory Therapist
at ABC Hospital in Anywhere, USA and XYZ Hospital in Anywhere, USA
Prioritized and managed multiple tasks.

ADDITIONAL INFORMATION
Gain tremendous satisfaction from learning and
leveraging new technology as part of a team.