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ABOUT SSL CERTIFICATES

« June 2006 | Main | August 2006 »

KEYWORDS
Government, PR, public relations, marketing, market, communications,

SUMMARY
Seeking a communications position where more than four years of experience
will contribute. Proven skills in client services, marketing and government.

PROFESSIONAL SKILLS
* Communications * Articulate, comfortable giving presentations to large
groups and speaking to the press. Enjoy and excel at establishing rapport.
* Problem Solving * Proven success finding right solutions for clients by
organizing and analyzing complex situations.
* Client Services * Consistently cited by customers for superior service. My
perseverance and enthusiasm leads to repeat business.

EXPERIENCE
Sales and Marketing Rep: XYZ Rent-A-Car, Any City, Any State (1996-present).
Manage and open new accounts with major insurance carriers and car
dealerships. Do accounting, manage reservation schedule, train new employees
and handle daily operations for fleet of 300 cars. Promoted after six months on
job; perfect attendance. Clients note my professionalism, courtesy and
willingness to go above and beyond. Skilled at resolving customer complaints.

Sales and Marketing Rep:XYZ Inc., Any City, Any State (1995-1996).
Sold custom graphics in XYZ territory. Making cold calls,
worked with clients to identify and fill needs for signage.
Successfully opened four to six new accounts monthly. Skilled at
price bids and consultative sales. Ensured repeat business through
superior service and problem solving.

Account Manager: XYZ Studios, Any City, Any State (1994).
Managed 40 accounts while selling licensed sports merchandise to
stadiums and mass merchants in nine-state region. Opened new
accounts at Any Fields and Stadiums, etc.
My cold call skills helped sell up to $20,000 monthly. Excelled by
making effective presentations and putting buyers at ease, ensuring
repeat business.

Operations Director: XYZ for Governor, Any City, Any State (1994).
Managed 12-40 volunteers daily and during convention. Long hours of work
organizing and communicating with diverse audiences. Prepped candidate for
appearances; handled press duties. Praised by candidate for my skills and effort.

Media/Special Events Coordinator: XYZ for Mayor,
Any City, Any State (1993).
Managed up to six volunteers daily. Made frequent cold calls to
raise funds; coordinated fund-raising events. Wrote effective press
releases. Sat in on interviews and debates to assist candidate.

EDUCATION
BA: Political Science, University of XYZ, Any City, Any State (1992).

Communications/PR == 4 yrs exp

OBJECTIVE
Office support staff to a receptionist or administrative assistant.
More than 10 years of experience in office clerical work.

PROFESSIONAL SKILLS
Communications
* Excellent skills managing appointments and telephone
correspondence. Supervisor described my phone skills as
"helpful and pleasant."
* Comfortable speaking before large audiences.
* Supervisor cited my "enthusiasm and willingness to learn."
Familiar with Mac and PC.

Organizational
* Detail-oriented, skilled at managing office correspondence,
meetings, office supplies, payroll, filing and related tasks.
* Supervisor cited my investigative ability in helping reconcile a
$6-million inventory shortfall.
* Frequently praised by supervisors for my help executing major
company events. In one instance, coordinated last-minute
binding of materials before a conference; supervisor said: "She
fixed the nightmare, and she did it with a smile."

Customer Service
* Personable, flexible, able to put people at ease.
* Supervisor said: "She is conscientious and very responsive to
her customers' needs."

PROFESSIONAL EXPERIENCE
Office Administration: XYZ Communications, Any City, Any State (1978-1996).
Worked in various capacities for operator services, human
resources, network switching, event marketing, and business and
government services.

Previous experience includes work as a desk clerk, office clerk and
telephone operator.

EDUCATION
Diploma: XYZ Senior High School, Any City, Any State
Liberal Arts course work: XYZ College, Any City, Any State (one year).
Computer and Typing courses: XYZ Community Technical
College, Any City, ANy State.

OTHER FACTS
* Enjoy meeting people. Work well independently or as part of a
team.
* Studied acting and worked in the theater.
* Active volunteer, including hospital work and walks for charity.

SUMMARY
Seeking position where public relations and marketing
experience will add value. Will relocate to any state
within 30 days.

PROFILE
* Strong background in public relations, with
experience contributing to widespread media coverage
for such clients
* Outstanding communication skills. Experienced
writing and editing marketing collateral, delivering
presentations and conducting media relations
programs. Former English teacher.
* Combine expertise in research and project
management. Tenacious in locating vendors,
spokespeople and opportunities for clients.
Effectively plan and execute multiple projects.
* Cited for "research, planning, event management ...
and killer media relations" by Account Group Manager,
who added: "(She) makes my job easy." (2000)

COMMUNICATIONS EXPERIENCE
Assistant Account Executive: XYZ Worldwide, Any City, Any State (1999-2001).
Coordinated vendor and client activities while
contributing to effective media relations.
* Account management duties involved writing press
releases and key messages, strategic planning,
preparing clients for interviews, assembling budgets
and creating targeted media lists.
* Planned and executed XYZ media relations
programs, resulting in phenomenal media coverage,
PRSA award and tremendous client satisfaction.
* Planned and executed key programs for Target
Market, Any State's teen anti-tobacco movement,
resulting in high visibility and recruitment of
12,000 participants.
* Worked with clients and contributed to media
relations.
* Reputation XYZ University training included
Managing Client Relationships, Media Relations, Media
Interviews, New Media Technology and Web Site
Positioning.

English Teacher: XYZ High School, Any City, Any State (1998-1999).
Taught 9th and 10th grade Language Arts classes,
wrote writing curriculum and implemented new
graduation standards. Managed five classes with 40
students, including those with special needs.
* Contributed to 85% of 10th grade students passing
state writing test (highest figure to date).

English Teacher: XYZ High School, Any City, Any State (1997-1998).
Taught American literature, led reading and writing
workshops, and supervised computer lab.
* Built rapport with challenging students,
substantially increasing writing skills as a result.

EDUCATION
Bachelor of Arts: English, XYZ University,
Any City, Any State (1997). GPA: 3.4.

ADDITIONAL INFORMATION
* Interests include music composition, keyboards,
guitar and singing. Member of performance group,
Casava Experiment (1999-present). Co-founded
pioneering a xyz group at any where.
* Additional interests in literature, travel, Web
design, Spanish, art, film and physical training.
Computer skills: Windows, Macintosh; Word, Excel,
Outlook, PowerPoint and Access.

KEYWORDS
public relations, media relations, marketing
communications, media coverage, marketing
collateral, presentations, presenting, project
management, event management, Account Executive, PR

SUMMARY
Accomplished financial management executive with more than 10 years of experience.

PROFILE
Strong financial management background includes experience in financial and cost accounting, treasury, budgeting, strategic planning, analytical forecasting, reporting and cost control.
Reduced salary expenses $228,000 annually while eliminating 90-day backlog in financial reporting as Director of Finance (2001-present); saved over $325,000 with new leasing agreements (1995-1997) and turned $1.2-million loss into $2.5-million profit as CFO (1990-1995).
Experienced building and leading teams of up to 35 highly motivated employees.
Consistently leverage information systems to maximize productivity. Significantly improved forecasting, reporting and budgeting by developing new Access database (1999-2000).

KEYWORDS
CFO, finance director, financial management, financial, accounting, cost accounting, treasury, budgeting, strategic planning, analytical forecasting, reporting, cost control, team building

EXPERIENCE
Director of Finance: XYZ Inc., Any City, Any State (2001-present).
Serve on top management team as senior finance officer for this consulting engineer company.
Plan and direct operations of Accounting and Finance Department. Advise CEO and board members on financial matters, including tax planning, acquisitions, divestitures, leasing and expense reductions.
Saved $1.5 million per year in operating expenses by identifying key opportunities for reduction.
Manage team of four accountants. Oversee preparation of monthly P&L statement and balance sheet to meet GAAP, annual report, accounting, invoicing and collections. Direct cash management, forecast P&L and negotiate lines of credit. Analyze ESOP fair value- and report results to shareholders.
Saved $228,000 per year while restructuring and streamlining Accounting and Finance Department.
Brought corporate tax planning in-house, slashing expenses while improving ability to meet taxable income goals. As a result, provided CEO and board with actionable data for strategic planning.
Developed and set up project forecast and P&L models, ensuring continued profitability.

Director of Financial Planning and Analysis: XYZ Technologies, Any City, Any State (1999-2001).
Senior member of finance team for this xyz consulting and training firm.
Oversaw budgeting, forecasting, external and internal reporting, treasury management and corporate insurance, involving $130 million in 2000-2001 sales.
Contributed to strategic planning efforts. Assessed, recommended and set up financial metrics as appropriate to Board of Directors, institutional investors and Wall Street.
Directed banking relationships, including investment portfolio and negotiation of $10-million line of credit. Saved $35,000 per year with same coverage by negotiating cost-effective insurance package.
Consulted with financial analysts to set up budgets and forecasting for offices worldwide.
Contributed to SEC reporting related to insurance risk, market risk of portfolio, bank lines of credit, etc.

Director, Financial Planning and Analysis/Consolidated Reporting: XYZ International, Any City, Any State (1998-1999). Directed budgeting, forecasting and cost-of-delivery reporting for Global Customer Support Services Division (largest in company) and Technology Division, in this dual role.
Managed $65-million operations budget and project budget of up to $150 million. Analyzed product profitability and project development expenses. Reported variances, risks and opportunities.
Managed four analysts and two database administrators. Directed development and administration of relational and OLAP databases to streamline worldwide reporting and total cost of delivery reporting.
Provided expertise in budgeting, forecasting and project accounting to global ERP initiative.
Improved efficiency of management-level reporting with new budget and forecasting model.

Chief of Finance and Administration: XYZ Center of the ABC, Any City, Any State (1995-1997).
Senior financial officer, responsible for restructuring Finance Dept. and four years of accounting records.
Managed $10-million operating plan and $55-million entitlement budget. Contributed strategic planning and improved financial reporting. Presented to board of directors and community leaders.
Reduced costs $200,000 annually by negotiating new lease that also increased square footage.
Helped recover $260,000 in A/R intended for charge-off by reconciling and documenting.
Managed team of 35 direct and indirect reports. Reorganized Finance and Administration Department.
Negotiated and maintained property, liability and D&O insurance coverage. Directed HR, payroll, benefits, facilities, transportation, trust administration, A/P, A/R and MIS.
Executive Director said: “Janice’s contributions will continue to assist the agency in moving toward achieving its future goals and objectives.”

Chief Financial Officer: XYZ Bank of ABC, Any City, Any State (1990-1995).
Played key role in financial turnaround and ultimate sale of 11-branch savings and loan.
Played key role in reversing $1.2-million loss and producing $2.5 million in profits.
Directed $3-million operating plan, budgeting, strategic planning, and preparation of management and board reports. Delivered presentations of results, budgets and forecasts to board.
Recruited and developed highly effective finance team. Managed and developed staff of four accountants, as well as MIS analyst, internal auditor and compliance officer.
Enabled $2.2 million in new cumulative income by coordinating due diligence, analysis and acquisition of assets. Successfully led two financial systems conversions.
Improved integrity of financial data with new internal controls and segregation of duties.
Coordinated negotiation and completion of external audits and corporate tax returns. Communicated financial results, trends and strategic plan to investors, customers and investment banking firms.
Led management of liquidity and risk of $35-million investment and $100-million liquidity portfolio.

Manager of Cash Management: XYZ de Corp, Any City, Any State (1988-1990).
Directed daily cash management for clothing manufacturer and retailer. Coordinated with accounting departments to determine cash flow needs. Invested excess funds in high-yield, low-risk instruments.
Set up workflow process between receiving, cash management and ordering to eliminate trade risks from overseas manufacturers. Produced $62,000 gain on foreign currency translation in one year.

Treasury Operations Manager: XYZ Corporation, Any City, Any State (1987-1988).
Managed daily cash flow forecasts. Coordinated with accounts payable and investment group to determine needs and availability of cash. Managed 35 banking relationships for company-owned stores nationwide.
Established process to automate flow of cash from stores to corporate account through ACH and DTC transfers, resulting in greater availability of cash to repay lines of credit or invest.

Prior experience as Manager of Cash Management and Accounting at XYZ Assoc. (1984-1987) and Commercial Loan Officer: (1981-1984).

EDUCATION/TRAINING
MBA program: University of XYZ (degree due in 2004).
Certified Management Accountant Candidate (certification concurrent to MBA degree).
Bachelor of Science: Business Management, XYZ University, Any State, Any City (1982).

ADDITIONAL INFORMATION
Member: Institute of Management Accountants (1995-present).
Member: Institute of Certified Management Accountants (1995-present).

SUMMARY
Database Analyst specializing in data conversion and
migration, PL/SQL development and data warehousing
systems. Extensive working knowledge of Oracle
databases.

KEYWORDS
Database analyst, database programming, programmer,
conversion, migration, warehousing, technical
writing, documentation, algorithm design, debugging,
developmental tools, project manager, project
management, Oracle 7, Oracle 8i, PL/SQL, SQL, Java,
C, C++, Eagle PACE, Unix, Computer Science.

PROFILE
* More than two years experience developing databases and implementing financial
data warehousing applications.
* Strong client service skills. Experienced working
with clients on-site, analyzing software requirements
and developing solutions and procedures.
* Technical writing includes more than two years of
writing documentation for software implementations.
* Expertise in database programming and data
conversion. Extensive programming experience includes
over five years of algorithm design and debugging
software.
* President and CEO of XYZ Technology Inc. said:
"He is able to effectively combine his strong
analytical abilities and technical knowledge to make
a valuable contribution in both independent and team
environments."

TECHNICAL SKILLS
* Programming Languages: PL/SQL, Java, C, C++, XML,
UML, UNIX shell scripts and Eiffel.
Software: databases, XYZ PACE investment data hub, XYZ database
software, XYZ Rose design tools and MS Office
products.
* Operating Systems: Windows and UNIX platforms.

EXPERIENCE
Database Analyst, XYZ Technology Inc., Any City, Any State
(2000-2002).
Participated in design and implementation of custom
data warehouse solutions for clients across Canada.
Key member of investment systems development team.

Two major on-site client development projects
included:

Yearlong project was completed on time and within
budget. Utilized PL/SQL programming, development tools.
* Member of team that implemented Eagle PACE
investments data warehouse solution for
$9 billion CDN pension fund. Solution was based on database.
* Developed data conversion and loading programs that
integrated investment data from 12 different
custodians on a daily basis. Previous system was
loaded manually on a monthly basis.
* Created data exporters linked to XYZ for
automatic update of holdings data.
* Trained client's staff in the use and maintenance
of the investments data warehouse software.

XYZ Workers' Pension Plan, Any City, Any State.
Project utilized PL/SQL programming, data structure
design, data conversion in batch run mode and in-
house consultation and requirement analysis.
* Converted pension information system from SQL
Server database to Oracle 7 database on time and
within budget. The system contained over 2 GB of data
for 7,000 pension members.
* Independently developed data conversion algorithm
to convert payroll data from existing SQL Server
database to database.
* Worked closely with client to ensure data
integrity.

Teacher's Assistant, Department of Computer Science,
University of XYZ
Any City, Any State (1999). Chosen by professors for skills
in Eiffel programming and object-oriented software
development.
* Developed library of data structures utilizing
Eiffel.
* Developed exercises and solutions for use in a
textbook for second-year computer science class.
* Conducted tutorials on Eiffel, Java and object-
oriented programming.

EDUCATION
* XYZ Performance Course, Eagle Investment
Systems, Any City, Any State (2002).
* Advanced Certificate in Science, Computer Science,
University of XYZ,
Any City, Any State (2000). BSc equivalent. Major course
work: Software Engineering stream. Topics included
computer architecture, software development / life
cycle, graphic interfaces, operating systems,
networks and project management. Programming
languages included Java, C, C++, Eiffel, SQL, XML,
UML, Prolog and Lisp.
* Bachelor of Science, Physics, University of
XYZ, Any City, Any State (1995).

OBJECTIVE
Position in network engineering where 14 years of
experience in information systems, end-user training,
client service and management will add value to an
organization.

TECHNICAL PROFILE
* Certifications: Novell Certified Network Engineer
Microsoft Certified Systems Engineer
and Compaq Accredited Systems Engineer.
* Experience includes utility, retail, consumer
products, cellular communications, transportation and
health care sectors. Clients included Sprint,
Siemens, Martin-Marietta and Office Depot.
* Cited as "hard worker and talented engineer," by
manager, who added: "His research was always
thorough and comprehensive, and his fact checking
always accurate." (1995-1998)

TECHNICAL SKILLS
* OS: DOS, Windows 3.1/95/98/NT, Novell NetWare,
Banyan Vines and OS/2 Warp.
* Internetworking Hardware: 3Com hubs, Bay Networks
switches/hubs and Lucent switches.
* Protocols: TCP/IP, IPX/SPX and NetBEUI.
* Topologies: 10/100Mbs Ethernet, Fast Ethernet and
Token Ring.
* Equipment: Network General Sniffer, SNMP and Compaq
Insight Manager.
* Internet and Web: DNS, DHCP, WINS and SMTP.
* Client/Server Hardware:
* GroupWare
EXPERIENCE
Technical Architect/Consultant: Tallahassee, FL
(1999-2000).
* For XYZ Technology Solutions, designed and
installed XYZ Deployment system for proof of
concept.
* Completed XYZ Consulting Course for version
99.5. Also completed courses for DB2 UDB version 6.1
Administration certification.
* Cited by VP for "technical ability and unique
ability to work in difficult situations while
remaining calm and professional."
* For XYZ, consulted with ABC Department
of Transportation.
* Played key role on XYZ Notes Rollout Team,
implementing Notes to nearly 8,000 users statewide.
Supported and maintained all Lotus Domino R5 and
Lotus Notes products.
* Performed XYZ Notes application development.
Helped configure hardware platform.

Senior Network Engineer: XYZ Corporation,
Any City, Any State (1999).
Completed 10-month, high-visibility project, with 50%
travel.
* Led design and roll-out of high-speed LAN/WAN
infrastructure.
* Installed Windows NT network at corporate offices
(600 users) and NT servers/desktops at 10 locations
(20 users each)
* Project lead for XYZ Notes and Y2K
testing/documentation on servers, desktops and
software.

Senior Network Engineer: XYZ, Inc., Any City, Any State
(1997-1999).
Provided network design and support services to
corporate and in-house clients.
* Supported and maintained XYZ Domino 4.5 and XYZ
Notes products, including Mail transfer agents. Designed, built and supported LANs
and WANs for clients.
* Worked closely with clients, responding to requests
to upgrade computer systems or implement new systems.
Continually evaluated new hardware and software
products.
* Performed software demos and cost analyses. Created
proposals and sales presentations.

Systems Engineer: XYZ Computer Systems, Any City, Any State (1992-1997).
created XYZ Notes software applications for
corporate clients; included systems analysis and
design, complete system testing and implementation.
* Performed client presentations and cost analyses.
Recommended solutions for software, hardware and
network migration.
* Installed and supported XYZ Network for XYZ
Department of Health and Rehabilitative Services,
covering 30 counties (50% of state). Involved heavy
travel (up to 1,000 miles daily).
* Implemented server and desktop hardware/software to
support distribution center and two call centers (100
users each)
* Helped devise electronic fax solution that handled
3,000 faxes and replaced nearly 30 fax machines,
resulting in dramatic savings of time and
expenditures for Office Depot.
* Provided 24/7 support of 150-server

Systems Analyst: XYZ Corp, Any City, Any State (1990-1992).
Administered and supported 30 XYZ LANs and
2,000 users, including all installations of new LAN
servers and upgrades to system software.
* Installed new disk subsystems on heavily used LAN
servers. Performed hardware and software
troubleshooting on LANs, user PCs and all
peripherals.

Computer System Designer: XYZ Data
Systems, Any City, ANy State (1988-1990).
Installed, maintained and administered Novell/3COM
network.
* Maintained 3270 mainframe gateway and dial-in
access. Provided hardware and software technical
support to negotiating team in St. Louis. Held Dept.
of Defense security clearance.

Consultant: XYZ Information Systems, Any City, Any State
(1987-1988).
XYZ networks (approx. 10 workstations each) and
supported five XYZ Star networks (approx. 10
workstations each). Taught user classes.

EDUCATION/TRAINING
* BS: Computer Information Systems, XYZ Institute
of Technology, Any City, Any State (1986).
* Compaq ASE (1998) ... MCSE (1998) ... CNE (1990).
* DB2 Universal Database v6.1 (2000) ... Siebel Core
Consulting (2000) ... Lotus Notes R5 (1999) ...
Checkpoint Firewall-1 sales (1999) ... Lucent
Technologies product training (1999).

KEYWORDS
Senior Network Engineer, network design, network integration,
network implementation, hardware support, software support,
customer relations, Lotus Notes Administrator, LNA, Lotus
Notes/Domino architecture and administration, network
architectures, CRM Technical Architect, network engineering,
information systems, IT, end-user training, client
service IT management, Novell Certified Network
Engineer, CNE, Microsoft Certified Systems Engineer,
MCSE, Compaq Accredited Systems Engineer, ASE

SUMMARY
Accomplished senior software developer and management
professional with over 10 years of experience.

KEYWORDS
Senior Developer, Team Lead, Architect, Senior
Consultant, software developer, software development,
full lifecycle development, full development
lifecycle, applications development, programmer,
software programmer, applications programmer,
programmer/analyst

TECHNICAL PROFILE
* Strong programming background includes design,
analysis and development, as well as extensive client
consulting and development of team members. BBA in
Computer Information Systems.
* Special expertise gained working in and leading
teams developing solutions in Visual Basic. Managed teams of up to eight
professionals on projects budgeted to $900,000.
* Superior communication skills. Regularly serve as
mission-critical liaison between technical and non-
technical personnel on complex development projects.
MBA in Marketing.
* Client comments: "He quickly grasped our
requirements and gained a solid understanding of what
should be achieved. His deliverables are of
consistently superior quality. He was an essential
player and instrumental in this team's success." (1999)

SKILLS PROFILE
* Programming: Visual Basic, COM, SQL, Transact-SQL,
OLE Automation, ADO, RDO, DAO, Access, VBA, Visual
SourceSafe, ASP, Visual InterDev, HTML.
* Software Architecture/Design: Requirements
Generation, Database Design, Three-Tier Architecture,
ERwin, Visio, Microsoft Project.
* Back End: Microsoft Windows NT, SQL Server,
Transaction Server (MTS), Internet Information Server
(IIS), Message Queue Server (MSMQ).
* Applications: Microsoft Office, FrontPage, Outlook
and Publisher, Lotus Notes and SmartSuite.

CERTIFICATION/TRAINING
* Microsoft Certified Solution Developer
(1997).
* Microsoft Certified Systems Engineer (1999).
* Microsoft Certified Professional + Internet
(1999).
* Trained on Unified Modeling Language (UML), Extreme
Programming (XP), Perl and JavaScript.
* Completed seminars on Rational Unified Process
(RUP) and .Net architecture and Web Services.

EXPERIENCE
Applications Group Supervisor: XYZ Inc. Any City, Any State (1999-present).
Provide software development/leadership for team of
up to five programmers. Team supports over 180
applications using Visual Basic, Transact-SQL, COM,
Access, MTS and MSMQ. Personal projects include:
* XYZ system to manage parts inventory; out-of-
process XYZ server to provide asynchronous
barcode printing services; DLL to print TreeView
control as currently expanded; OLE automation through
extended stored procedures to update UNIX database
(Progress) from SQL Server trigger.
* Developed MTS object to facilitate database
connections; three-tiered on-time reporting;
Transact-SQL query optimization and converted
applications from Visual Basic version 3 to 6.
* For outstanding efforts, insourced to ABB in 2001
after numerous projects completed via Cap Gemini.

Principal Consultant: XYZ Corp,
Any City, Any State (1997-1999).
Provided wide range of applications development and
team leadership on major client projects.
* Played key technical role on Y2K project for
BellSouth. Created Access 97/VBA database
applications to track and respond to customer
inquiries, track inventory, prioritize testing and
analyze over 15,000 products for Y2K risk. Received
ratings of 4.8, 5.0 and 5.0 (on 5.0 scale) from
clients.
* Commended by XYZ with Certificate of
Appreciation for efforts on Y2K certification.
* Developed specialized routine to route SQL Server 7
data through series of Access processes into Word 97
mail merge document for client providing third-party
benefits for over 80,000 employees.

Developer/Analyst: XYZ Center, Inc.,
Any City, Any State (1996-1997).
Performed business analysis and programming to
streamline processes. Also contributed to marketing.
* Led proposal and programming on 3,000-hour medical
billing system, with Visual Basic 4/Access 97 front-
end and SQL Server 6.5 back-end. Involved extensive
use of Transact-SQL through RDO (VB4) and ODBCDirect
(Access 97). Programmed triggers, views and stored
procedures in SQL Server.
* Contributed to projects in Access (2.0, 95 and 97)
and Excel (5.0 and 97).
* Created and maintained Web site using Microsoft
FrontPage, HTML and ActiveX. Taught Internet seminars
and provided technical expertise on sales calls.
* Restored relations with dissatisfied client that
led to improved cash flow and new business.

Consultant: XYZ, Inc., Any City, Any State (1993-
1996).
Led training on desktop applications for classes of
up to 35 students and one-on-one with executives.
* Designed Access database applications and Excel
macros for use by external and internal clients.
* Constructed and maintained corporate Web site,
created training materials and provided after-class
phone support. Performed hardware/software
evaluations, installations and troubleshooting.

Information Systems Administrator: XYZ Care Centers, Any City, Any State (1992-1993).
Provided mission-critical PC systems needs analyses
and implementations.
* Created and maintained Access database of over
2,500 contacts that streamlined operations.
* Taught applications courses that trained employees
in word processing and desktop publishing.

Human Resources Information Systems Administrator:
XYZ Corp. Any City, Any State (1991-1992).
Led interdepartmental team that evaluated HR/payroll
system options and implemented in-house solution.
* Coordinated system implementation and acceptance in
business units nationwide.
* Analyzed and documented cost figures for corporate
system approval.

Staff Professional: XYZ Inc. Any City, Any State
(1988-1989).
Created allocation programs and reports to track
retirement plan accounts using IBM mainframe employee
benefits database application/language (PACS -
Personnel Administration Control System).
* Assisted in marketing and training on new PC based
version of database product.

Prior experience as Trust Officer, Manager of
Participant Accounting at Liberty National Bank and
Trust (1983-1988). Directed conversion and processing
for employee benefits clients. Managed staff of
three.
* Converted new and existing clients to employee
benefits database application/language (PACS).

EDUCATION
* MBA: Marketing, XYZ University, Any City, Any State
(1991).
* BBA: Computer Information Systems, XYZ University, Any City, Any State (1982).

OBJECTIVE
Position in pharmaceutical sales where nine years of
top-ranked sales experience will add value.

KEYWORDS
pharmaceutical sales, medical sales, marketing,
medicine, hospital, client service, management,
manager, consultative selling, consultative sales,
lead generation, business development, cold calling,
cold calls, needs analysis, closing, post-sales
service, client service, Sales Professional, sales
rep

PROFILE
* Strong background in sales. Experienced in all
aspects of consultative selling, from lead generation
and cold calling to needs analysis, closing and post-
sales service.
* Consistent top producer. Exceeded sales quotas for
eight straight years, producing up to 124% of plan
while ranking #1 among five reps as Senior Sales
Professional (1992-present).
* Exceptionally persistent and competitive. Despite
#2 market position, converted 95% of 375 corporate
accounts from market leader. Later
recruited by Pitney.
* Excellent communication skills. Experienced
building and maintaining rapport with oncologists,
urologists, XYZ and other busy professionals.
* Highly adaptable. Continually master new product
information and technology through regular seminars.
Work well independently and with teams.

EXPERIENCE
Senior Sales Professional: XYZ Business Systems,
Any City, Any State (1992-present).
Provide sales and client service for this distributor
of mailing, shipping and other business systems.
* Handle all aspects of consultative selling in
three-county territory. Call on top management,
purchasing agents, office managers, etc., in health
care, furniture and other industries.
* Sales cycle includes cold calling, appointment
setting, needs analyses, presenting equipment
demonstrations, closing, installation, user training
and post-sale tracking.
* Recognized as Sales Rep of the Year for eight
consecutive years, reaching 124% of quota for 2000.
Opened and currently manage more than 375 accounts,
with such clients.
* Attend corporate training seminars and trade shows
to maintain strong working knowledge of product
features and benefits.
* XYZ innovative marketing and advertising
strategies to promote company and products.
* As a result of persistent follow-up, converted
long-standing Pitney Bowes customer, resulting in
largest single sale in nine years 3/4 $140,000.

Sales Professional: XYZ Office Equipment, Any City, Any State (1991-1992).
Provided sales and service to commercial clients for
this distributor of Canon copiers.
* Established solid sales base through cold calling,
telemarketing, customer relations, effective
demonstrations and ability to master new product
knowledge.

EDUCATION
Bachelor of Arts: Business Administration, XYZ College, Any City, Any State (1991).

ADDITIONAL INFORMATION
* President: XYZ Chapter, XYZ and
ABC Org. (member since 1997).
* Computer skills: Windows, Word, Works and Internet
research; familiar with Excel.

You want to be a success at work, doing a job you love, right? Right.

But sometimes it is hard to figure out how to get your career moving in the right direction -- whether you’re 22 or 72.

So, based on my experience observing thousands of job seekers over the past 10 years, here are three tips to help you set the goals and build the skills you’ll need to reach career nirvana …

Start Where You Are
Make every effort to build your skills in your current job, so that when you leave or try for a promotion, you’ll have the required expertise.

Try to make a little progress every day, rather than hope for a big promotion someday. In other words, if you exceed expectations today by doing just a little more than is expected of you, you’ll move up the ladder of success faster down the road.

Tip: Find a person in your company who rose through the ranks and offer to buy him/her lunch so you can ask their advice. You’ll learn what traps to avoid and shortcuts to take. And you’ll likely gain a mentor who can show you the way to the top. All from a simple lunch!

Sharpen Your Computer Skills
Today, no matter what your job is, you’ll likely need a computer to do it well.

Learn everything you possibly can about the software needed in your field, and you’ll quickly maker yourself more marketable. Example: sales executives must be fluent in PowerPoint, bookkeepers in Excel, administrative assistants in Word, etc.

For guidance, ask your boss to name all the software you’ll need to know to get ahead in your field, then get started mastering those skills.

Develop The Habit Of Lifelong Learning
If you commit yourself to a lifetime of workplace learning, it will pay off in bigger paychecks and greater job security for years to come.

Unfortunately, most folks think that education ends on graduation day. To prove it for yourself, ask any 10 friends to name the last three books they read about their industry. The resulting silence will demonstrate how easy it is for you to stand out in your field.

It’s been said that if you spend just one hour a day reading the best books in your field, you can become a leading expert in five years. And leading experts are never wanting for the best jobs in America. So why not join the experts?

To get smarter and get ahead, turn off the radio and start listening to audio books in your car or on the train. Consider subscribing to a book summary service so you can get the gist of the leading business books in less than an hour. Two services I have used and recommend are Soundview Executive Book Summaries and Audio-Tech Business Book Summaries.

To sum up, stop waiting for your dream job to come and find you.

Instead, start where you are, exceed expectations, sharpen your skills, keep learning … and soon you’ll be on your way to the top of your field.

See you there!

SUMMARY
Accomplished quality management professional with
more than 10 years of experience. Turned around
quality and operations for two business units,
increasing efficiency by 100% (2001-2002).

PROFILE
Strong background in quality management and
engineering includes process improvement, project
management and supplier/customer relations in
technical and manufacturing operations.
Vast expertise includes quality control and
reliability, ISO-9000, FAR 145, quality audits,
automation, finance, logistics, management systems,
multi-facility operations and staffing.
Experienced managing technical writing, project
planning, technical teams, scheduling, cost
reduction, metal machining, stamping and forming,
with working knowledge of XYZ.
Saved over $100,000/month by increasing quality and
slashing service issues 80% (1998-1999).

KEYWORDS
quality management, quality manager, quality
director, turnaround management, engineering, process
improvement, project management, supplier relations,
customer relations, technical operations,
manufacturing operations, quality control,
reliability, ISO-9000, FAR 145, quality audits,
automation, finance, logistics, management systems,
multi-facility operations, multi-site operations,
staffing, Six Sigma

EXPERIENCE
XYZ Corporation, Any City, Any State
1999-2002
Firm provides theoretical and practical engineering
services to major aerospace corporations.
As Technical Project Manager (2001-2002), led team of
35 engineers and support personnel, providing
technical jet engine assistance for General Electric
customers worldwide.
Managed quality and operations of two key business
units: 24/7 Customer Support and Remote XYZ
Diagnostic Center. Completely turned around
organizations and increased productivity.
Improved efficiency 100% while reducing headcount by
16.5%, from 18 to 15 engineers.
Doubled output of aircraft engine service cases
handled, from 100 to 200-210 weekly, by analyzing,
documenting, streamlining and systematizing
procedures.
Manager said: "He did and excellent job for
XYZ, one that (he) can be proud of."

For outstanding results, promoted from Sr. Technical
Repair Engineer (1999-2001). Investigated, planned
and wrote extensive technical repairs for all major
jet engine components.
Worked closely with three largest clients. Gained solid knowledge of
industry best practices in tolerancing and quality
standards.
Wrote quality and inspection standard for nearly 100
repairs to be used in field, ranking among most
productive Repair Engineers. Also made manual repair
entries for specific parts.

Director of Quality: XYZ Corporation,
Any City, Any State (1998-1999).
Planned and oversaw quality at two large printing and
binding plants.
Reorganized and staffed quality departments in both
plants. Trained all management (50) and line
personnel (2,000) in ISO-9000 requirements, from
start to completion.
Established team audit concept that won buy-in from
all levels and computerized all reporting via MS-
Access. As a result, passed ISO-9000 initial
assessment audit on first pass (1998).
Saved between $100,000 and $200,000 per month on
customer credits by rapidly improving print quality
and reducing complaints by average of 80% monthly.
Worked closely with 20 plant quality managers and led
regular audits.

Engineering/Manufacturing Sales: XYZ Corp,
Any City, Any State, XYZ Handling,
Any City, Any State (1989-1997)
Analyzed customer needs, worked with chemist and
established new Sales Corporation to provide
industrial lubricants, paints, cleaners and heavy
material handling equipment.
Delivered extensive technical assistance to
manufacturing plants across the world. Worked
with tier I and II plants in heavy metal stamping and
forming of all types.
Provided customers with products that reduced costs
60% and improved production output.
Worked in XYZ atmosphere and with XYZ-approved
products. Specialized in closures: aerosol, caps, and
two- and three-piece cans. Served end-users at all
levels, from factory floor.
Succeeded by leveraging engineering skills and
ability to meet quality standards for clients.

Prior experience at XYZ Engines, Any City, Any State (1979-1989) included position
as Supplier Product Quality Engineering Manager.
Managed 20+ aeronautical, mechanical and electrical
engineers covering suppliers that manufactured
castings, forgings, fabrications, machined parts,
electrical/air controls, nacelles, engine
accessories, controls and test stands. Improved
customer productivity more than 40%.
Gained wide-ranging knowledge of FAR 145, ISO-9000
and AS-9000 principles while working with numerous
organizations within worldwide.
Also served as Manufacturing Quality Manager. Led
team of 24+ engineers, four supervisors and 50 hourly
personnel, responsible for manufacturing, assembly,
and test of military and commercial engine computers
and engine wiring harnesses. Reduced manufacturing
errors 50%.

EDUCATION
MBA: Management and Marketing, XYZ University,
Any City, Any State
Bachelor of Science: Chemistry, XYZ University,
Any City, Any State.

PROFESSIONAL TRAINING
Certification: ISO 9000 Lead Auditor (#98-055US-
46853).
Manufacturing Studies: General Electric, Any City, ANy State (two years).
Certification: XYZ Analytic Problem Solving
Instructor.

ADDITIONAL INFORMATION
Recipient: XYZ Small Business Consulting
Award for outstanding business consulting
Computer skills include Microsoft Office suite and
DOE design of experiments.

SUMMARY
Seeking a civil engineering position where 8 years of training and
experience will benefit a progressive company. Eager to analyze,
design or take responsibility for building construction.

KEYWORDS
engineer, civil engineer, engineering, construction, structure,
environmental, foundation, FORTRAN, C, C++, Object Pascal, Borland
DELPHI, Word, Excel, PowerPoint

EDUCATION
Ph.D., Civil Engineering, XYZ University, Any City, Any State
(expected 1997). GPA: 3.7.
M.S., Civil Engineering, XYZ University, Any City, Any State (1993).
GPA: 3.3.
B.S., Civil Engineering, National XYZ University, Any City, Any State (1991). GPA: 3.4.

Course work includes Environmental Engineering, Foundation
Engineering, Engineering Geology, Construction Management,
Civil Engineering Construction, Structure Design of Buildings,
Earthquake Engineering, Structural Stability, and Plastic Design
of Steel Structures.

EXPERIENCE
Junior Civil Engineer: XYZ Works Bureau, Any City, XYZ Municipal
Government, Any City, Any State (1992). Supervised progress and
contracts for a $3-million flood control project. Supervised
clearing construction area, demolition and construction of
structures along waterway. Experience reading schematics.

CERTIFICATION
Passed National Proficiency Examination for Engineers, Any City, Any State (1991).

COMPUTER SKILLS
Experienced in FORTRAN, C, C++ and Object Pascal. Proficient in
Borland DELPHI. Working knowledge of Word, Excel and
PowerPoint.

OTHER FACTS
Languages: English, Chinese and Japanese.
Eager to apply theory and practical experience to situations in
the field.

TITLE
Int'l Marketing MBA

SUMMARY
Marketing professional with international business and travel experience. Innovative and analytical, with strong communication skills and MBA (International Marketing focus).

KEYWORDS
international marketing, travel, tourism, global, worldwide, MBA, brand building, niche marketing, market research, market analysis, project management, promotions, exports, exporting, marketing consulting, online marketing

HIGHLIGHTS
* Strategic Marketing and Analysis: Developed target market strategy resulting in 50% more exports to Kings in Any Country. Designed marketing communications blueprint for Team Air Express. Conducted market research, and created product, promotion, and distribution strategies for various firms.
* Project Management: Led teams and projects in business school, including organization of complex travel logistics for 10-day, three-city corporate study tour.
* Promotion and Communication Skills: Publicity campaign for "Take Back the Night" event resulted in three lead TV news stories, interviews, other media coverage, and business donations, despite budget constraints.

EXPERIENCE
Independent Marketing Consultant: XYZ Development, Any City, Any State (1998-present)
Researched competitive market. Created product, promotion, and distribution strategies for new venture. Designed market entry plan for second phase, a family spa and resort. Researched and developed Internet marketing plan.
* Also provide ongoing marketing consulting for client.

Assistant Product Manager: XYZ Department Stores (Merchandising Group), Any State, Any City (1997)
Helped plan, produce and sell short life-cycle private-label in women's clothing division. Coordinated design, production, and shipping activities among creative and technical staff, overseas factories, and buyers.

International Marketing Intern: XYZ Industries (Corporate Development), Any City, Any State (Summer 1996)
Wrote marketing analysis of production expansion and sales opportunities investigating issues such as NAFTA tariffs, employment law, and resource availability. Evaluated global political risk insurance and presented findings to senior management.

New Business Development Intern: XYZ International, Any City, Any State (Summer 1995)
Created marketing communications strategy for new market penetration, including promotional kits and trade advertising to test market. Set up and customized Act! database to manage and measure results. Completed project two weeks early; received bonus for excellent work from president.

International Accounts Manager: XYZ Corp., Any City, Any State (1993-1995)
Developed brand-oriented market niche that resulted in 50% increase in exports of sunglasses. Increased sales to key European clients despite declining market conditions and competitive price-cutting. Won largest account.

EDUCATION
XYZ University, XYZ School of Business, Any City, Any State MBA: International Marketing (1995-1997)
SDA Bocconi (XYZ Business School), Any City, Any State. Luxury Brand Management study (Fall 1996)
XYZ University, Any City, Any State. BA: Philosophy and Italian (1988-1992)
Included junior year exchange program at XYZ, Any City, Any State.
National XYZ Normal University, Any City, Any State. Studied Mandarin Chinese (1992-1993)
Awarded fellowship from Republic of XYZ Ministry of Education for outstanding academic performance.

ADDITIONAL INFORMATION
* Strong computer skills include MS Office, statistical software (Crystal Ball, etc.), and Internet.
* Interests include international travel, pop culture, flamenco dance, boxing, sailing, and feng shui.
* Languages: English (native), Italian, Mandarin Chinese (spoken), and Taiwanese (spoken).
* Enjoy creative problem solving, challenging projects, and high-energy team environments.

SUMMARY
Experienced multi-media professional with exceptional skills in sound engineering, audio technology, multi-media production, graphic design, and digital remastering of audio and visual files.

TECHNICAL PROFILE
* Strong multi-media background includes familiarity with digital media, radio and audio production, sound restoration and remastering, creative writing, and web site development.
* Superior skills in communication and customer service. Experienced in project management, training, business management, and budget administration.
* Valuable technical skills. Successfully completed web development, multi-media production, and digital media projects for wide variety of businesses and media companies.
* Client said: He has given us equally outstanding results...we were amazed and no end delighted with what you managed to accomplish for us...”

TECHNICAL SKILLS
* Development Tools: After Effects, Director, Dreamweaver, Fireworks, Flash, FTP, Homesite, HTML, Illustrator, Image Ready, Photoshop, Quark/QuarkXPress, Java.
* Audio Software: Acid, Arboretum, Audio catalyst, Auto-Tune, Band-in-a-Box, Cakewalk, Cool Edit, DAW/SAW, Drum Station, Fruity Loops, Mixman, Hyperprism, PanHandler, Pro Tools, Propellerhead, Q-Tools, Rubber Duck, Sound Forge, Spectral Design, Timeworks, TC Native, Vaz, Waves.
* Hardware: Tascam 10 Channel digital mixer / recorder, Sony Mini-disc recorder, rack processors (Alesis, Delta Lab, dbx, NEUTRIK, Behringer, Tascam 122mxIII cassette decks, reel-to-reel decks, sound studio production equipment, Vestax and KLH turntables.
* Productivity: Windows 98/NT/2000/XP, Macintosh OS, MS Office, PowerPoint, Access.

EXPERIENCE
Sound Engineer / Multi-Media Producer:XYZ Co., Any City, Any State (2000-present).
Provide multi-media production services to clients in small businesses, non-profit organizations, museums, and art galleries, as well as private individuals.
* Meet with clients to determine requirements and solutions. Plan projects, prepare proposals, project budgets, and manage business finances and marketing.
* Carry out multi-media production, including web site development, graphic design, sound engineering, re-mastering of audio files, digitalization of print media, and audio file transfers.
* Design and maintain web sites for artists, non-profit organizations, art galleries, and private individuals.
* Digitally restore antique and damaged photographs for clients. Perform archival scanning and printing.
* Re-master pre-digital audio recordings (78 RPM, LP records, 8-track tapes) and transfer to CDs for private collectors, museums, and radio stations. Utilize software tools to remove noise from physical damage and poor recording methods. Also perform wire recording and reel-to-reel transfers.
* Produce live recordings and provide technical production work for independent radio stations.

Web Designer/Developer: XYZ.com, Any City, Any State (1998-2000).
Performed wide range of web site development and maintenance projects.
* Carried out daily and weekly site maintenance for client sites, updating graphics and content.
* Prepared images for insertion in web sites, updated code, created initial designs.
* Managed major project for xyz.com client, standardizing more than 20,000 images and titles for multiple on-line catalogs.

ADDITIONAL EXPERIENCE
Prior experience in Warehouse Receiving / Inventory for XYZ & ABC, Any City, Any State (1996-1998) and as Radio Programmer / Disc Jocky for XYZA, Any City, Any State (1994-1996).

EDUCATION/TRAINING
* Associate of Arts: Multi Media and Web Design, Arts Institute of XYZ (1999).
* DigiDesign ProTools Certification: XYZ Institute (in progress).
* Course work in Architecture, XYZ State University.

VOLUNTEER EXPERIENCE
Volunteer: XYZ-Radio, Any City, Any State (1985-Present)
Radio station volunteer, providing training sessions, production assistance, and on-air programming.
* Train employees in advanced production and digital audio production.
* Provide instruction to prepare employees for FCC certification in operating non-profit radio station.
* Presently working with Minnesota-based record label to compile and release retrospective of experimental music program.
* Served as shift programmer and DJ for nine years, programming international and experimental music.

ADDITIONAL INFORMATION
* Board of Directors, XYZ, Any City, Any State (2002-Present).
* Patron, XYZ Museum of Broadcasting.
* Hold XYZ radio license.
* Prepared almost two dozen grants, including NEA, for artistic works and non-profit organizations.

KEYWORDS
Sound Engineer, Audio Technician, Sound / Multi-media Producer, Projection Engineer, Sound Production, Audio Production, Audio Engineer

KEYWORDS
warehouse, manager, logistics, distribution, warehousing

SUMMARY
Seven years of success as a warehouse supervisor and clerk.
Able to organize material and manpower for best results.
Superior leadership and communications skills.

PROFESSIONAL SKILLS
* Warehousing -- Managed shipping and receiving
operations for gear and equipment used by XYZ Corps. Promoted four times for skills in
warehousing and leadership.

* Management -- A hands-on manager, able to build
teams while leading by example. Supervisor said:
"He inspires others to follow his lead by his
enthusiasm, aggressive spirit and personal initiative to
get any task accomplished."

* Training -- Able to identify and teach mission-critical
tasks to team members. Excellent problem-solving and
decision-making abilities; experienced public speaker.

ACHIEVEMENTS
* Managed warehousing and multi-million-dollar
inventory of heavy equipment and gear. Passed all
inspections with 99 percent accuracy. Supervised 8
employees. Successfully managed logistics and overseas
transport of this equipment; awarded for my efforts.
* Managed sales and logistics of a retail outlet doing
$160,000 of monthly business. Named Marine of the
Year in 1995 for my efforts.
* Graduated top 10 percent of my class in logistics
training; chosen as class commander.
* Selected as Marine recruiter for my leadership and
communications skills. Named Recruiter of the Year in
1996 for exceeding quotas.

EXPERIENCE
Warehouse Clerk: XYZ Corps, (1990-
present).
Manage all aspects of warehouse: shipping, receiving,
inspecting, physical inventory, use of related equipment
(such as forklifts), analyzing and determining best storage
requirements. Supervisor said: "He turns what others
consider obstacles into challenges, and forges ahead with
outstanding results."

PROFESSIONAL TRAINING
AA degree, XYZ Corps Institute, Any City, Any State
(expected 1997).
Extensive course work in warehousing, logistics,
distribution and leadership. Graduated in top 10 percent of
class in four leadership training courses (1989-1996).

OTHER FACTS
Excellent health and physical condition. Results-oriented and personally driven.
Computer skills include Windows 95 and spreadsheets.

OBJECTIVE
Position as Employee Benefits Practice Leader where accomplished
management skills, proven sales experience and expert knowledge of
group benefits programs will add value.

KEYWORDS
Group benefits sales manager, group sales manager, benefits sales
manager, sales manager, employee benefits, group benefits, sales, sales
representative, group sales representative, life insurance, short-term
disability, long-term disability, STD, LTD, medical stop-loss, BA,
Bachelors degree.

PROFILE
Strong sales management background. Established resource in
employee benefits field, with expertise in such products as life,
short/long-term disability and medical stop-loss insurances.
Consistent top producer. Twice ranked in top five offices nationwide as
Group Sales Manager, with $19 million revenue (2003). Exceeded all
sales goals as Sales Representative (1993-1999).
Excellent communication skills. Experienced establishing long-term
relationships with clients.
Regional VP said: She is self-motivation is among the highest I
have experienced. She is a leader who sets the pace and motivates
employees toward her level of excellence.? (2004)

EXPERIENCE
Group Sales Manager, XYZ Financial, Any City, Any State (1999-
present).
Established new office and created strong presence in mid-west territory.
Increase revenue by training sales reps in group benefits products
offered and sales techniques. Manage six-person sales team.
Grew business to $19 million from $1.5 million in annual premiums in
less than five years.
Analyze needs of employee benefits marketplace. Establish relationships
with brokerage community and policyholders.
Twice ranked in top five offices nationwide for new sales and total
revenues (2001 and 2003).
Achieved renewal revenue/persistency targets each year. Exceeded
sales goals (2001 and 2003).
Twice recognized for achievements at company-wide sales conferences
(2002 and 2004).

Group Sales Representative, XYZ Financial, Any City, Any State (1993-
1999).
Turned around unproductive territory. Assisted in recruiting and training new sales
representatives.
Exceeded sales goals every year. Sold more than $3 million in total
premiums in 1998.
Awarded Group Monthly Headliner for highest total production nationwide
in December 1998.
Ranked #2 among more than 80 sales representatives company-wide for
long-term disability sales, producing more than $1 million in premiums
(1997).
Won President?s Award for top rookie production during third quarter
contest (1994).
Selected to be in Sun Life management program and awarded group
office in 1999.

EDUCATION
BA, History and Art History, College of the XYZ, Any City, Any State
(1992).
Received tennis scholarship. Voted co-captain of tennis team in senior
year.

OBJECTIVE
Position where two years of network administration experience will add value.

KEYWORDS
network administrator, LAN administrator, management information systems, MIS, data analyst, LAN administration, local area network, M.I.S., networks, network management, network configuration, troubleshooting, network security, software installation, hardware installation, BSBA

CAREER PROFILE
* Currently administer and network with 30 users.
* Completed NetWare 560 Administration course. Currently pursuing XYZ status.
* Proven ability to train employees on software, hardware and MCIS (managed care information system). Regularly create reports via Access, IQ Objects and Query400.
* Use technology to improve operations. Helped increase productivity 50% as Network Administrator at Mississippi Managed Care Network.
* Strong skills in communication and team building.

COMPUTER SKILLS
* Software: Microsoft Access, Excel, Word and PowerPoint, WordPerfect, HyperTerminal, IQ Objects and Query400.
* Networking: NetWare 4.11 and 5.0, AS/400, TCP/IP and IPX/SPX.
* OS: Windows 95 and OS400.
* Hardware: Other skills in Internet research.

EXPERIENCE
Network Administrator/Operations Support: XYZ Managed Care Network, Any City, ANy State (1997-present). Manage, organize and configure network resources.
* Troubleshoot and maintain security for network running.
* Install software and hardware; train staff on efficient use. Create reports for relevant departments. Perform testing of modifications to MCIS and AS/400.
* Reduced third-party vendor costs from $9,000/month to $1,000/month since 1998 by providing effective troubleshooting of network issues.
* Administer provider fee schedules and provide customer service as needed.

Director of Member Services: XYZ Managed Care Network, Any City, Any State (1995-1997). Managed call center and file maintenance departments. Staff of four.
* Developed and maintained standard operating procedures. Coordinated resolution of complaints and grievances.
* Developed company reorganization plan, which cut costs and increased productivity by combining two departments.

Insurance Processing Associate: XYZ Insurance Co., Any City, Any State (1991-1995).
Processed insurance endorsements and claims. Researched and verified application information to determine rejection or acceptance.

EDUCATION
Bachelor of Science: Business Administration, University of XYZ, Any City, Any State (1991).

OBJECTIVE
Seeking a marketing position, where seven years of marketing and
sales experience will contribute. Marketing MBA and BS. Natural
leadership skills.

KEYWORDS
Marketing, sales, selling, promotions, promotional, project manager,
Project management, telecom, telecommunication, telecommunications

HIGHLIGHTS
* Marketing Director said: "Her energy and enthusiasm are
indefatigable. And her ability to translate information into
strategy is a tremendous asset."
* Developed sales promotions, including creation,
implementation, budgets, measurements and evaluation.
Proven analytical and creative abilities.
* Introduced telecommunications services and products. Also
skilled in project management, cross-functional efforts,
planning, training and pricing.
* Supervisor said: "She is an ambitious self-starter, who needs
little or no direction."

EXPERIENCE
Marketing Analyst: XYZ One, Any City, Any State (1996-1997).
Created, implemented and evaluated promotions for cellular,
paging and Internet services. Created and managed entire budget
for Marketing Department.
* Collaborated with ad agency on promotions, advertising
support, media selection, special projects and direct mail.
* Revamped marketing collateral, including six brochures with
improved image.
* Internal consultant on customer service, commission structure,
churn, point of sale, and industry trends. Also led development
of annual marketing plans.
* Managed project to re-structure pricing and create statewide
cellular coverage. Results improved company position and
increased customer retention.

Inside Sales: Inside Sales(1993-1996).
Ranked among top three of 14 reps. Consistently exceeded sales
quotas for new and additional business, valued-added products and
features. Trained more than 10 new hires.
* Managed and helped retain lucrative XYZ account
(250+ lines). Chosen to make sales presentations to and other national accounts.
* Actively worked with sales team and company to stay abreast
of customer needs, concerns, competitive issues and new
technology.
* Promoted from Sales Coordinator after successful problem-
solving and account management. Managed trade shows.
Clients cited my exceptional service.

Marketing Research Rep: XYZ Companies, Any City, Any State
(1991-1993).
Consistently ranked first among five staff for productivity. Led
workgroups.
* Conducted and analyzed surveys for IBM. Cited for my ability
to explain complex issues in clear terms to IBM Business
Partners. Created database and reports.

EDUCATION
MBA: Marketing, University of XYZ (1996). Completed
in 2 1/2 years. GPA 3.5.
BS: Marketing, University of XYZ (1991).

COMPUTERS
Software skills include Excel, Word, PowerPoint and proprietary
databases; skilled at Internet research and database queries.


Marketing/Sales/MBA -> 7+ yrs exp

Some people always seem to get hired faster, get more promotions and make more money on the job, in any economy.

Why is that?
While there’s no one thing that will guarantee career success for everyone, there are 3 things you can start doing today to make yourself more valuable -- to any employer, in any industry.

Here they are …

1. Add Value
“Adding value is the single most powerful personal attribute you can possess,” says Les McKeown, President & CEO of Success-At-Work.com and author of several books on career achievement.

Did you ever hand a job or task to someone, knowing you would have to go back over it once they finished, to fix the inevitable errors and generally “mop up” after them?

“People who add value are just the opposite. You *know* when you give them a task that it will be completed on time, the way you want it, with no loose ends or unfinished parts,” says McKeown.

However, really successful “value adders” see the completion of an allocated task as only the starting point.

Maybe it’s by turning an event into a process. Example: not just clearing up a filing mess, but putting a filing system in place to avoid future backlogs.

“In whatever form it shows itself, naturally successful people consistently and appropriately add value -- all the time,” says McKeown.

2. Become an Expert
A sure-fire way to increase your value on the job is to keep learning. This can be as complex as getting your MBA or as simple as reading a book every week.

Whatever you do to increase your expertise, make sure your boss knows about it! Completing training, such as Microsoft’s MCSE certification, can make it more likely that you'll be rewarded appropriately in your next
performance review.

Here’s an example from the field of medicine.

I’m told the average physician makes $160,000 per year. Not bad. But I know a liver specialist in Michigan who makes $500,000 and lives in a house the size of an airplane hanger. He’s a recognized expert. And he’s rewarded
accordingly.

What subject can you become an expert in at work?

3. Be There Every Day
To paraphrase Woody Allen, can 80% of success really come just from showing
up?

The answer is yes, in the minds of many.

“I still remember my first promotion with a mixture of pride and amusement,” recalls McKeown.

“I was a young kid back in Ireland, and I had a paper-route before school. I needed the money and never missed a morning. After 3 months, the owner pulled me aside and said: ‘Les, I’m going on vacation for 3 weeks. I want
you to be in charge. I’ll give you an extra 5 shillings every week.”

When McKeown asked his manager why he had been chosen over older, more-experienced newsboys, he got this reply: “Simple. You’re always there. That means more to me than anything else. I wanted peace of mind on
vacation. I knew you’d be there every morning.”

Are you “THERE” every day for your employer? If so, you may find your steady presence makes you more valuable than less-dependable co-workers.

By adding value, becoming an expert, and “being there” every day, you can make yourself indispensable to any employer. Which can lead to faster promotions, keys to the executive washroom -- whatever it is that defines
career success for you.

Now, go out and make your own luck!

copyright © by Kevin Donlin

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Kevin Donlin is President of Guaranteed Resumes. Since 1996, he and his team have provided resumes, cover letters and online job-search assistance to clients in all 50 states and 23 countries. Kevin has been interviewed by USA Today, CBS MarketWatch, The Wall Street Journal's National Business Employment Weekly, CBS Radio, and many others.

SUMMARY
Seeking sales position where seven years of award-
winning health care, sales and client service
experience will add value. Track record of exceeding
revenue goals in troubled territories.

PROFILE
Strong relationship selling background includes lead
generation, cold calling, needs analysis, presenting,
closing and post-sales service of medical accounts
across Texas.
Produced $1 million+ in first-year revenue at Medical
Doctor Associates (2002-2003); also increased sales
of medical services 91% in two years, reversing 10%
loss (1999-2002).
Proven client service skills. Experienced presenting
to and building rapport with surgeons, oncologists,
cardiologists, pediatricians, OB/GYNs, hospital
executives and others.
Extensive health care expertise includes medical
equipment, services and insurance issues, with
network of high-level contacts among decision makers
in four states.
VP said: "In a short amount of time, He has
increased the active clients in his territory by some
32%! He is already generating over $50,000 a month …
he is a great asset!" (2003)

KEYWORDS
pharmaceutical sales, medical sales, medical
equipment sales, health care, healthcare, client
service, account management, sales rep, sales
executive, sales representative, lead generation,
cold calling, needs analysis, presenting, closing,
post-sales service, consultative selling,
consultative sales

EXPERIENCE
Regional Sales Representative: XYZ Photonics, Any City, Any State (2003-2004).
Provided sales and service of medical equipment and
supplies to accounts throughout Texas.
Took over stagnant territory following corporate
acquisition. Rebuilt relations with and provided
client service to 12 accounts serving plastic
surgeons, surgical centers and others.
Closed 10 sales of capital equipment ranging from
$35,000 to $88,000 in price. Met or exceeded all
productivity goals. Traveled heavily and consulted
will all clients in first 30 days.
Developed marketing plan, database and contact
management system, all rolled out statewide.

Sales Representative: XYZ Doctor Associates,
Any City, Any State (2002-2003).
Recruited by Vice President to improve profitability
in two states for this physician staffing service.
Researched and developed business plan to penetrate
existing customer base while opening new accounts
with regional clinics, hospitals, university systems
and physician groups.
Produced over $1 million in first-year sales to new
clients (more than double quota), in previously flat
territory. Exceeded all performance goals during
tenure.
Grew existing-client revenue 32% in first six months
(above 20% goal for first 12 months).
Opened more than 50% of nearly 100 accounts. Improved
relations with neglected clients.
Won "Superstar" Award, as #1 among 82 employees for
revenue and team effort (2003).
Played key role in rebuilding relationships with
state hospital associations in Any State,
despite adversarial climate in Any State re: malpractice
insurance issues. Met with primary care, internal
medicine, and oncology physicians weekly to promote
services.
Organized and led luncheons to convey advantages of
MDA services to medical office staff.
Presented to medical school audiences to recruit and
register physicians for MDA staffing.

Marketing Director: XYZ Associates,
Any City, Any State (1999-2002).
Developed marketing plans to sell physician staffing
services to multi-specialty physician groups,
clinics, university systems and C-level hospital
executives, with main focus on primary care.
Completely turned around sales following two years of
losses. Increased regional revenues by 91% in first
two years of tenure. Built and trained team of 15
marketing/sales reps.
Produced $1.4 million in revenue and won Million
Dollar Producer status for Primary Care Division in
2001 (first million-dollar producer in three years).
Closed $500,000 contract and dislodged competitor
after persisting for two years to gain business of
key physicians group in Houston. Built wide network
of valuable relations.
Regularly ranked in top three for production among 48
personnel nationwide
Twice awarded for best attitude by peers and
management nationwide (2000 and 2001).
Manager said: "(He) inherited a marketing
department that was in disarray … and losing $50,000
a quarter. Because of his efforts … the region last
quarter netted $180,000. (The) turnaround he did in
only one year is not only admirable, but remarkable."
(2001).

District Sales Manager: XYZ Electric and
Communications, Any City, Any State (1994-1999).
Recruited to drive revenue growth from new and
existing commercial and residential clients.
Sold and provided customer service for gas, electric,
telephone and Internet services.
Generated over $15 million in annual sales for 1998,
beating quota by 50%.
Increased customer base by 29% and ranked #1 for
production (1998-1999).
Served as company spokesperson for civic, county and
business organizations in 11 North Texas counties
served. Worked with federal agency to increase
federal funding.
Promoted three times during tenure while attending
college full-time.

CERTIFICATION
Pharmacology/Pharmaceutical Sales: National
Association of Pharmaceutical Sales Representatives;
CNPR #103142004 (2004).
Pharmaceutical Sales: American Association of
Pharmaceutical Sales Professionals (2004).

EDUCATION/TRAINING
XYZ Sales Advantage Course, Any City, Any State
(2004).
BS: Kinesiology/Marketing, XYZ University
System, Any City, Any State (1997).

PROFESSIONAL MEMBERSHIPS
National Association of Pharmaceutical Sales
Representatives (current).
American Association of Pharmaceutical Sales
Professionals (current).

COMPUTERS
Software skills include Word, Power Point and Excel.
Quick to master new applications.


Last Friday I met a former boss and co-worker for lunch. The three of us chatted over old times at a Thai restaurant in downtown Minneapolis.

In between bites of spicy squid and gulps of iced tea, I realized we were covering valuable ground that could help almost anyone find a new job faster.

So I wrote the following tips on a napkin after the meal. Read on to learn four ways you can turn lunch with an old co-worker into a new job offer ...

1) Sharpen your employment goals
When you sit down to eat with a former colleague, the conversation will inevitably turn to work. Be ready to discuss your job search and the position you’re looking for.

A side benefit of talking about something is that it forces you to think more clearly about it. So, the more you discuss your current career goals, the clearer they’ll become in your mind ... which helps you achieve them faster.

Tip: Be sure to ask your former co-worker for feedback and advice. You will flatter them and get free guidance counseling at the same time ... while enjoying a bite to eat.

Win-win-win.

2) Get referrals to other hiring managers
Of course, the ideal outcome of any lunch with an old workplace friend is a new job lead. Be ready for this -- it happens all the time.

Example: One of my resume writing clients, Kevin C., from St. Paul, Minnesota, struck pay dirt during lunch with a former manager.

Kevin says, “I called an old CEO of mine who I worked for 6 years back. After revisiting what I had done since we worked together, he gave me a list of 10 CEOs and their companies with whom he had customer/vendor
relationships. I hit on about the 7th one and was asked to come in for a lunch meeting and interview. After interviewing 3 more times, I was invited to join the team. My new salary represents an increase of 32.5%! I love my
new job and make more money than before.”

It’s good to love your new job and get paid more, right?

3) Practice and polish your pitch
Here’s another benefit of lunch with an old boss or co-worker: You can ask them for feedback on your networking pitch.

Your pitch is your 15-20 second “commercial” you use to tell others what kind of job you’re looking for and why employers should call you.

Example: “I’m looking for a position as a customer service manager for a company that wants to add $220,000 in revenue from existing accounts, as I did last year. Who do you know that I should be talking to?”

4) Lightning can strike
It’s one thing to get a job lead during lunch with former colleagues. It’s quite another to get hired back again. But if you left your old boss on good terms, he or she just might ask you to come back.

To illustrate, here’s another example from my client files. When Eric H., a design engineer from Ohio, came to me for a new resume, I suggested he contact his prior managers to ask for letters of recommendation, since those are valuable documents to bring to a job interview.

Four days later, he sent me this email message: “Thanks to you making me call old employers for recommendations, one of them just offered me a great job!”

It turns out that an old boss was looking for someone with Eric’s skills. Since Eric had done good work before -- and would have no trouble fitting into the corporate culture -- he was offered the new position, right over
the phone. It could just as easily been over lunch.

Now, go treat an old boss to lunch, and make your own luck!

copyright © by Kevin Donlin

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Kevin Donlin is President of Guaranteed Resumes. Since 1996, he and his team have provided resumes, cover letters and online job-search assistance to clients in all 50 states and 23 countries. Kevin has been interviewed by USA Today, CBS MarketWatch, The Wall Street Journal's National Business Employment Weekly, CBS Radio, and many others.

OBJECTIVE
Position where skills and experience in chemistry will add value to operations.

KEYWORDS
chemical, chemistry, chemist, polymers, polymer chemistry, statistical analysis, polymer manufacturing process, analyze chemical properties, chemical analysis, catalyst evaluation, polymer synthesis, bulk ring-opening polymer synthesis, free-radical polymer synthesis, experimental design, data analysis


CAREER PROFILE
* Strong background in polymer chemistry. Significantly broadened knowledge during current R&D efforts to support technology development and manufacturing process at Cargill Dow Polymers.
* Able to perform experiments, analyze and record data with exceptional precision.
* Excellent communication skills. Articulate in person and in writing. Able to work productively with diverse teams.
* Highly creative problem-solver. Consistently see trends and find fundamental principles.
* Self-motivated. Learned skills in Jump statistical analysis software to increase productivity.
* Current supervisor, citing my analysis, said: "The accuracy of the test is quite impressive."

EXPERIENCE
Contract Chemist: XYZ Inc. LLC, Any City, Any State (1998-present).
Work to develop acid based on renewable resources.
* Design and run experiments to support manufacturing process. Includes developing new, faster and more accurate experimental methods to analyze chemical properties of polymer.
* Designed and completed a combinatorial method of evaluating alternate catalysts. Reduced analysis time by 90 % as compared with traditional method.
* Implemented first method to accurately measure rate of reaction in one step of manufacturing process. Method is 10 times more efficient than previous technique, and is used to develop process model, streamline production and evaluate alternate starting materials.
* Learned methods of acids (bulk ring-opening and free-radical).
* Learned methods of experimental design and data analysis.

Lab Technician: XYZ Industrial Coatings, Inc., Any City, Any State (1997-1998).
Tested products to determine physical and performance properties for industrial coating firm.
* Organized and reported test data to chemists and sales staff. Worked as part of team.
* Included weather testing and manufacture of custom coating batches.

Research Assistant: XYZ Dept., XYZ County Medical Center, Any City, Any State (1997).
Volunteered to assist investigation of dopaminergic functions after cortical injury.
* Helped prepare protein assay of rat brain tissue. Assisted in surgery on rats and performed image analysis of brain sections. Budgeted time to participate here while employed at CIC, Inc.

Chemical Technician: XYZ Inc., Any City, Any State (1995-1997).
Prepared experimental formulations, testing and product evaluations for construction materials firm.
* Maintained accurate records of data and observations involving urethane coatings. Worked extensively in adhesion, weather resistance and abrasion resistance testing.
* Gained knowledge of Taguchi method and urethane coating chemistry.

EDUCATION/TRAINING
BA: Chemistry, XYZ College, Any City, Any State (1994).
* Certified: American Chemical Society.
* Lab experience: Capillary Electrophoresis, TLC, HPLC, GC, IR, UV-VIS, NMR, Fluorescence and Atomic Absorption Spectroscopy, Polarography and Super Critical Fluid Extraction.
* Ongoing professional training includes American Chemical Society polymer short course, "Polymer Chemistry: Principles and Practice" (1998).
* Computer skills include Excel, Word, PowerPoint, Jump statistical analysis software and Internet.


Here’s a collection of job search tips that have helped my clients over
the years.

I couldn’t think of any clever theme to tie them together, but you know
what? So what! The theme here is that these tips work! And they can
help you find work, faster.

So here they are. Read them and reap ...

1) Create your own momentum
The Big Mo -- you hear about it all the time in sports. Teams with
momentum get on a roll, score more often and win more games than teams
without it.

If your job search is stuck, you can create your own momentum and move
toward the position you want by starting each day with a victory of
some sort, no matter how small.

Example: Make your first networking call in the morning to your best
friend or favorite family member. Why? There’s zero chance of rejection
and you’ll likely hang up the phone smiling (if not, call somebody who
makes you smile).

Or, you can call a former co-worker you haven’t seen in months to
schedule a networking lunch. Or invite your favorite neighbors over for a
barbecue where you can ask for advice on your job hunt.

In other words, make your first action a slam dunk -- something you
know will turn out well. A successfully completed task every morning will
help you tackle more-challenging work later. Because you will have
momentum on your side.

2) Ask for help, listen -- and act!
Question: How many people have you asked this month for advice about
your job search? If you’re absolutely honest in your answer, the number
will be small. Too small.

Why put all the pressure on yourself to find all the employment
answers? Why not ask and discover what’s worked for other people, and then
model your actions on theirs?

Here’s how to do it. Ask the following question of friends and family:
“How did you find your last three jobs?”

Notice, you’re NOT asking, “Do you know anyone who’s hiring?” or some
equally unimaginative, conversation-killing question. Instead of begging
for a job, you are flattering others by asking for advice. Just be sure
to shut up, listen, and write down every word they say in reply.

I guarantee this “magic question” will give you a plethora of ideas
every time you ask it, and open your eyes to new ways of getting hired.
Plus, you’ll be raising your profile among the people who know you, which
will put you “top of mind” with them when employment leads do pop up.

Stop trying to figure it all out on your own. Instead, start
multiplying your brainpower by asking others for advice.

3) Know that change is your friend
According to the US Bureau of Labor, voluntary employee turnover across
America was 20.20% in 2004, the most recent year available. This means
that about one in five employees quit their jobs every 12 months, on
average.

What does that mean for you?

Today’s “no” in your job search could be tomorrow’s “yes.” Because, in
a company with 100 employees, approximately 20 of them will quit within
the next year. That’s 20 chances for you to get hired.

But you won’t be hired if they don’t remember you.

So, every time you hear, “Sorry, we’re not hiring,” or “We don’t have
any openings right now,” don’t despair. Keep in regular touch with the
companies you want to work for, because one in five of their employees
will probably leave this year. It’s only a matter of time until
something opens up for you.

Now, go out and make your own luck!

copyright © by Kevin Donlin

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Kevin Donlin is President of Guaranteed Resumes. Since 1996, he and his team have provided resumes, cover letters and online job-search assistance to clients in all 50 states and 23 countries. Kevin has been interviewed by USA Today, CBS MarketWatch, The Wall Street Journal's National Business Employment Weekly, CBS Radio, and many others.

Do:

--Always address your cover letter to a specific organization or person. If possible, find out the name of the person in the organization who will be conducting the interviews. Be sure to spell their name correctly. Check the company website for information. It is also acceptable to call the company and politely enquire to whom the resume and cover letter should be addressed.

--Include all your contact information. You want to be sure they can contact you easily for an interview. This should include full mailing address, home phone number, cell phone/mobile number and email. Many employers find it poor etiquette to include a work phone number on a resume. Use your best judgment. If this is the only time that employers can reach you within normal business hours, then include it.

--Be clear on the position that you are applying for and where you heard about it. Employers may be hiring for multiple positions and must be able to immediately process your application.

--Make your qualifications for the position clear to the reader. If certain skills are mentioned in the job description, be sure to connect them to your experience.

--Mention your knowledge of the organization. Make the employer think that it was not random choice of yours to apply for the position. Be sure your information is accurate.

--Always include a cover letter with a resume, even if it is not requested.

--When applicable, sign the letter. Ensure that your name is typed below the signature. Email letters are acceptable without a signature.

Do Not

--Do not address the person by their first name and avoid using slang. Do not use contractions.

--Do not sell yourself short; do not be modest about your accomplishments. You only have a couple of paragraphs to convince the employer they should consider you for the position.

--Do not send a letter without performing a manual proofread! Read your cover letter thoroughly and don't rely solely on spellchecker. Remember that your computer spellchecker will not catch errors such as writing ‘Manger’ instead of ‘Manager’ or ‘an’ instead of ‘and’. Have someone else proofread it for you as well. Errors in spelling and grammar are one of the most common reasons for not receiving an interview.

_______________________________________________________________________________________
Tracey Drake is the owner and Director of Operations of GradResumes.com. Tracey believes in the importance of educating new graduates regarding the importance of launching a career, and the value of their education and transferable skills to potential employers. GradResumes.com specializes in writing graduate resumes and college admission documents for high school students entering college, graduates seeking internship and post graduates entering the work world.

Remember that your cover letter is your personal representative. It reflects your character, your attention to detail, your communication skills, your interest, and your intelligence. An employer will decide whether or not you will be interviewed based on your resume AND cover letter.

First Paragraph – Introduction

The first paragraph should clearly identify the job you are applying for and how you heard about it. Be sure to include any competition or job number. Indicate that you have attached your resume with the cover letter for their review. This paragraph should be brief; no more than two to three sentences.

Example paragraph:

In response to your recent advertisement in the New York Times for a Client Services Manager at your Manhattan location, please find enclosed my resume for your review.

Second Paragraph – Matching Your Skills to the Position Requirements

The second paragraph should state your qualifications for the position. Deconstruct the job description and list the required skills, duties and responsibilities. Then focus on relevant qualifications listed in your resume and discuss them in detail demonstrating how your background and experience qualify you for the position. Be as specific as possible and refer the reader to your resume for additional details.

Example paragraph:

For the past 5 years, as noted in my resume, I have worked as a front house supervisor in a 5-star resort hotel. On a daily basis, my job was to not only manage the front desk staff and process the daily audits, but to tend to clients in a personal and helpful manner. I have gained significant experience in all aspects of the business, including training and program development, staff supervision and direct client relationship management. I thrive in a challenging environment, and believe that my Masters degree in Hotel Management combined with my relevant industry experience will be a perfect fit for your offered position.

Third Paragraph – Demonstrate Your Knowledge of the Company

Refer to research you have done about the organization and how it relates to your interests in the third paragraph. This is a good place to illustrate your knowledge about the employer.

Example paragraph:

I am aware that Cherry Tree Hotels operates hotels worldwide with an emphasis on providing the highest level of customer satisfaction. After staying in your Miami property in June, I was impressed with the level of service and attention to detail. This is most definitely the type of company I would like to build a long term career with.

Fourth Paragraph – Closing Statement

Close with a two or three sentence paragraph thanking your reader for his or her time and consideration. Also, be sure to mention your interest for an interview and include your best contact number.

Example paragraph:

I would welcome the opportunity to learn more about this exceptional opportunity within your organization. Thank you for your time and kind consideration. I look forward to hearing from you in the near future.

--------------------------------------------------------------------------------------------------------------------------
Put it all together and this is what your cover letter will look like:

July 6, 2006

Cherry Tree Hotels
555 Madison Avenue
New York, NY 55555
Attention: Mrs. Jane Doe, Manager

Dear Mrs. Doe:

In response to your recent advertisement in the New York Times for a Client Services Manager at your Manhattan location, please find enclosed my resume for your review.

For the past 5 years, as noted in my resume, I have worked as a front house supervisor in a 5-star resort hotel. On a daily basis, my job was to not only manage the front desk staff and process the daily audits, but to tend to clients in a personal and helpful manner. I have gained significant experience in all aspects of the business, including training and program development, staff supervision and direct client relationship management. I thrive in a challenging environment, and believe that my Masters degree in Hotel Management combined with my relevant industry experience will be a perfect fit for your offered position.

I am aware that Cherry Tree Hotels operates hotels worldwide with an emphasis on providing the highest level of customer satisfaction. After staying in your Miami property in June, I was impressed with the level of service and attention to detail. This is most definitely the type of company I would like to build a long term career with.

I would welcome the opportunity to learn more about this exceptional opportunity within your organization. Thank you for your time and kind consideration. I look forward to hearing from you in the near future.

Sincerely,

Jack Spratt

_______________________________________________________________________________________
Tracey Drake is the owner and Director of Operations of GradResumes.com. Tracey believes in the importance of educating new graduates regarding the importance of launching a career, and the value of their education and transferable skills to potential employers. GradResumes.com specializes in writing graduate resumes and college admission documents for high school students entering college, graduates seeking internship and post graduates entering the work world.

Your job search is a lot like a startup business, when you think about it.

For a startup to succeed, it must find a need in the marketplace, develop a solution, and then sell that solution.

For your search, the need you must find is a job opening, the solution is you (as an employee), and the actions you take to sell yourself (in this case, to employers) will determine whether you succeed or fail.

The good news is that there’s no need to fail in your job search. Because success leaves clues.

Here are three ways to get hired faster by modeling your job search on the startup efforts of companies like Medtronic, Ebay and Best Buy, who found needs, developed solutions and sold their way to billion-dollar successes …

1) Begin with a clear goal
No startup business owner would ever walk into a bank to apply for financing without having a clear set of goals on paper, in the form of a business plan.

What are your job search goals? What’s your business plan for employment?

Don’t have any? That’s OK. Here’s how to get clear, so you can get hired …

Simply ask yourself this question until you get an answer: “What job do I really want?” When you have the answer, in the form of a specific job title and salary, you will have your job search goal. And you will have taken the most important step toward achieving it.

2) Build and consult a board of experts
No startup ever reached its first $1 million in revenue without a board of directors -- expert advisors who counsel the company’s executive team.

Your job search will benefit from a board of directors, too.

To build your board, simply call 5-10 friends and ask, “Would you be willing to advise me for a few minutes each week during my job search?” All will be flattered and all should say “Yes.”

Whom do you recruit for your board of directors?

Seek out the most successful people you know, people who are stars at work (or were, before they retired). Also, go after experts from different fields, to expose yourself to a variety of ideas. Example: ask an attorney, a sales rep, a customer service manager, a CPA and a software developer.

And be sure to recruit people who aren’t afraid to disagree with you. (This means your spouse and siblings may not qualify.) You don’t want an echo chamber -- you want sound advice.

3) Analyze, adapt and improve
To succeed in your job search, you have to be flexible enough to change your approach. This is how Intel switched in the mid-eighties from manufacturing computer memory chips into the relatively new field of microprocessors. Many billions of dollars in sales resulted from this change.

So, be ready to make changes in your job search.

I suggest holding a weekly “management team meeting” every Friday or Monday with at least two members of your board of directors. Spend 30 minutes over coffee analyzing what you’re doing in your job search -- because you can’t improve what you don’t measure.

Here are two questions to ask yourself that will force you to analyze and improve your efforts:

1. What’s producing the most job leads and interviews? Plan your efforts so you can do more of whatever that is.

Example: If you went to two networking meetings with former co-workers last week and both produced solid job leads, you’re doing something right. So, find a way to meet four people next week!

2. What’s not producing results? Be flexible enough to change what you’re doing -- or stop doing it altogether.

Example: If you emailed 125 resumes to employers without getting any interviews, you either need to change your resume, change how you’re emailing it, or stop doing that altogether and focus on some other tactic.

For any goal you want to achieve, in your professional or personal life, there is a specific set of thoughts and behaviors you must engage that will produce your desired result. Your job is to find that way of thinking and acting. Then, be flexible enough to adopt it and motivated enough to see it through.

This is how successful startups achieve millions and billions of dollars in revenue. It’s also how successful people sail from one job to the other, almost as if by magic.

Now, go out and make your own luck!

copyright (c) by Kevin Donlin

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Kevin Donlin is President of Guaranteed Resumes. Since 1996, he and his team have provided resumes, cover letters and online job-search assistance to clients in all 50 states and 23 countries. Kevin has been interviewed by USA Today, CBS MarketWatch, The Wall Street Journal's National Business Employment Weekly, CBS Radio, and many others.

OBJECTIVE
Consulting position where experience in IT and business process reengineering will add value.

KEYWORDS
Consulting, consultant, IT, information technology, I.T., business process reengineering, business analyst, business analysis, economics, manufacturing , information services, project management, managing projects, data flow, business units, database design, software installation, Access, Excel, MBA, master of business administration, Applications Analyst, business requirements, documentation, hardware, operating systems, networks, analytical, problem, team leader, team member, teams, team player, team building, Information Systems Specialist, network design, network installation, Ethernet network, Cat5, fiber optic, fiberoptic, T-1, hubs, NT servers, technical support, network administration, training, upgrade planning, budgeting, DHCP, SMS Microsoft NT network software, leadership, leader, Administrative Coordinator, data collection systems, information flow, bar-code inventory system, barcode, bar code, PC, servers, printers, hubs, routers, routing, switches, switching, PowerPoint, FrontPage 98, Windows 95 workstation operating systems, Windows NT workstation operating systems, Windows NT 4.0 server, PhotoShop, Microsoft SMS, UNIX, Lotus Approach.

PROFESSIONAL HIGHLIGHTS
* Highly motivated self-starter. Able to quickly learn and leverage new technology.
* Valuable combination of training (business and economics) and hands-on experience (manufacturing and information services).
* Experienced managing projects to streamline and improve data flow across business units. Includes work in database design and software installation.
* Designed Access database integrated with Excel, reducing time to produce pro forma statements by up to 75%. Resulted in marked increase in productivity.
* Saved hundreds of thousands of dollars in potential legal costs by upgrading and rewriting highly specialized database to track paint measurements on bridge girders.
* Described as "my best direct report," by one supervisor. Additional comments: "She is the top performer in the systems/development group."

EXPERIENCE
Applications Analyst: Information Services, XYZ Industries, Inc., Any CIty, Any State (1998-present).
Analyze and document business requirements; select and implement application software.
* Succeed with strong knowledge of hardware, operating systems, networks and applications supported by Information Systems Dept., to maximize resources.
* Collaborate with all strategic business units to define user needs and implement projects.
* Requires analytical and problem solving skills. Work well as team leader or member.
* Improve productivity by moving information online and onto shop floor. Includes such technical data as welder qualifications, job specifications, etc.

Information Systems Specialist: XYZ Steel Structures, Inc. (division of XYZ Industries, Inc.),
Any City, Any State (1997-1998). Designed and installed XYZ networks.
* Installed network in three plants and one office building on time and under $400,000 budget.
* Included technical support, network administration, training, upgrade planning and budgeting.
* Implemented systems and procedures later adopted company-wide.
* Supervisor cited my efforts taking "a leadership role on a difficult project."

As Administrative Coordinator (1996-1997), worked with VP of Manufacturing.
* Developed and maintained data collection systems and information flow for operations.
* Handled special projects for Sales/Marketing, Engineering, Estimating and other units.
* Team leader for implementation of bar-code inventory system that achieved XYZ in one month, saving over $200,000 per year.

TECHNOLOGY
* Hardware: PCs, servers, printers and hubs, with some experience in routers and switches.
* Software: Word, Excel, PowerPoint, Access, FrontPage 98, Windows 95/NT workstation operating systems, Windows NT 4.0 server, PhotoShop, Microsoft SMS, UNIX, Lotus Approach, etc.

EDUCATION
* MBA: International Business and Marketing, University of XYZ (1995). GPA: 3.7.
* MA: Agricultural Economics, XYZ State University (1992). GPA: 3.7.
* BS: Agricultural Economics, University of XYZ (1991). GPA: 3.6.

No matter how inclusive or versatile your current resume is - there is a very good chance it will not be sufficient for every job you apply for. You should always take the extra time to customize a resume for each new position you apply for. It is a simple and straightforward task that will increase your odds of an interview. Let's take a look at a few easy and effective ways to target your resume for a particular job.

Compare the prerequisites of the job posting with your resume. Make sure that the necessary keywords and duties are present. It may help to create a check and balance list of the skills required for the position and the relevant skills you possess.

• You can also rewrite your Objective Statement so that the beginning of your resume outlines how you ‘fit’ with the position. This may include changing the position title you are seeking or stressing a different set of experiences or skill sets to catch an employer's attention.

• You may also want to adjust titles and headings on the resume to match the position for which you're applying.

• Always be factual and honest with the information you include in your resume.

• When you are done customizing your resume, double check the formatting of the resume, just incase your text changes have caused any format issues.

Personal information, hobbies, interests and statements have no place on a professional resume. In fact, statistics have confirmed that these inclusions could actually cost you an interview and perhaps a great job if the person reviewing your resume a bias towards your hobby or personal interest.

• Never include your religion, marital status or age on your resume - as a matter of law, a potential employer may not ask you about these issues during an interview.

• Never include political party affiliations within your resume, unless it was a paid position held.

Never include a photograph of yourself (unless you are an actor or model and applying for industry positions). If you are applying for a law clerk position, and you are asked to submit a photograph before the interview, find another law firm to apply to.

Do not use cutesy icons, logos or images on your resume. Let the words within your resume speak of your professionalism, education, skills and experience.

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Tracey Drake is the owner and Director of Operations of GradResumes.com. Tracey believes in the importance of educating new graduates regarding the importance of launching a career, and the value of their education and transferable skills to potential employers. GradResumes.com specializes in writing graduate resumes and college admission documents for high school students entering college, graduates seeking internship and post graduates entering the work world.

Launching a new career is a daunting task for anyone, but especially so for new graduates. After years of schooling, young job hunters are entering the employment market, and yet are unable to put down in words what makes them different from the 100’s of other candidates applying for the same job or internship. Graduate and entry level resumes must emphasize education, transferable skills, career-matching qualifications, and academic achievements.

Transferable skills can be defined as those skills or abilities that can be applied equally from one job to another. They are skills that graduates have gathered through volunteer work, education, sports, hobbies, community work, and can be used going forward in their new careers.

The importance of transferable skills for graduates cannot be overstated. There is a growing demand from employers, for strong graduates with desirable transferable skills.

In this day and age, employers expect graduates to not only have knowledge of their area of study or expertise, but to have the inherent and learned ability to adapt to the new working environment they will be joining, bringing exceptional communication skills, the ability to lead and be led, and the proven ability to function efficiently and effectively.

Transferable Skills and Education

Education does not mean simply to impart knowledge, but to contribute to the holistic development of the student. Skills, such as communication skills, planning skills, and multi-tasking skills, among others, are known as transferable skills, and are also alternately called ‘key skills,’ ‘generic skills,’ or ‘core skills.’

In the ever-changing employment market, there is an increasing need for graduates to move away from the conventional market, as there is a diverse range of jobs for them. They need to perform efficiently as soon as they take up their new appointment, utilizing the many transferable skills they may have picked up during their education. Today’s work environment strongly endorses the transferable skills in a graduate seeking employment.

There is research going on to identify the type of transferable skills that are required by graduates. The scope of the research, among others, includes:

• Identifying transferable skills valued by employers
• Ascertaining the importance of transferable skills when recruiting graduates

While recruiting graduates, ‘transferable skills’ is a more sought after factor as opposed to academic record and relevant work experience. Developing transferable skills that would be an asset in a work environment is a major concern for graduates. In the fast-paced work environment, employers are looking for graduates who can fit into their organizations; can add value and learning quickly.

More and more organizations and employers are looking to employ graduates, who not only are experts in their career field, but also are competent in other realms of the business world including communication, networking, team building, and career management.

Some of the transferable skills, which employers look for, are:

• Delegating responsibility
• Dealing with crises
• Attending to visual detail
• Assessing and evaluating own and others' work
• Time management
• Multi-tasking
• Presenting written and oral material
• Handling complaints
• Keeping records
• Coordinating activities
• Planning and arranging activities
• Utilizing specific computer software
• Training or teaching others
• Motivating others
• Identifying and managing ethical issues

Organizations with affirmative recruiting objectives will recruit earlier, even before the end of the academic year, allowing them first pick in graduates. Employers are specifically looking for resumes that show a diverse range of transferable skills and abilities.
_______________________________________________________________________________________
Tracey Drake is the owner and Director of Operations of GradResumes.com. Tracey believes in the importance of educating new graduates regarding the importance of launching a career, and the value of their education and transferable skills to potential employers. GradResumes.com specializes in writing graduate resumes and college admission documents for high school students entering college, graduates seeking internship and post graduates entering the work world.