Bill Stone

328 Bryant Ave. S., Apt. 6 • Minneapolis , MN 55408

(612)825-1111

 

 

SUMMARY

Seeking management trainee position where skills in communication, organizing and training will contribute. Personable, able to handle high volumes of work under pressure.

 

Professional Skills

•  Communication ¾ Praised by supervisor for superior skills in customer service. Skilled at working with others to achieve a common goal.

•  Organizational ¾ Manage time and resources effectively. Supervisor noted my efficiency, describing me as “very well organized.”

•  Training ¾ Experienced teaching new skills to co-workers in fast-paced settings. Complimented on my ability to explain complex terms to learners.

 

PROFILE

· Helped improve company performance by surveying customers, then analyzing results with co-workers. Used data and staff discussions to improve service (Applebee's).

· Research project to study how expectations determine outcomes. Required superior skills in communication and analysis. Surveyed students, then conducted telephone follow-up to interpret data (SUNY).

· Frequently trained new staff. Superior skills in supervising and clarifying goals for others.

 

EDUCATION

Bachelor of Science: Psychology , State University of New York , Buffalo , NY (1997).

Worked throughout school to finance nearly half of all expenses. Dean's list. Course work included: social psychology, self-esteem, communications and group dynamics.

 

EXPERIENCE

Applebee's , Minneapolis , MN (1997-present).

Praised by supervisor for customer-service skills, time management and personable attitude. Work well with variety of guests and co-workers.

 

A.L. Markson , White Plains , NY (1994-1995; 1996-1997).

Entrusted with closing duties and responsibilities. Worked independently when closing, assuming manager's role as needed.

 

Previous experience included work in food-service industry while attending college.

 

ADDITIONAL INFORMATION

· Enjoy outdoor activities, including basketball and bicycling.

· Computer skills include Windows, Word and Internet research.

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