Cindy Roy

3311 Carlson St., #2004 · Edina , MN 55305

612-222-9999 · cr12@excite.com

 

 

OBJECTIVE

Position in sales , where skills in communication and client service will add value

 

PROFILE

•  Outstanding communication skills; articulate in person and in writing. Experienced giving presentations to groups of up to 1,000 people. Managed up to 20 staff.

•  Highly organized . Experienced handling multiple tasks while managing two ticketing systems and sales staff at Univ. of Nevada Box Office .

•  Proven client service skills. Exposed to industry-leading practices at Disney Corporation. Able to quickly establish rapport and working relationships.

•  Increase sales by rapidly learning and using technical information. Consistently met sales quotas by turning product features into saleable benefits at Discovery and Nature.

 

EXPERIENCE

Supervisor : Discovery and Nature, Bloomington , MN (1998-1999).

Managed daily operations for high-volume retailer of science-oriented educational products. Supervised up to 20 staff.

•  Consistently met personal sales quotas, using up-selling and thorough product knowledge. Calculated and set sales goals for staff and store.

•  Trained and developed employees, delegating tasks for maximum efficiency.

•  Noted for ability to sell highest-priced items ($600-$1,000) by educating clients and providing exceptional customer service. Established loyal, profitable clientele.

 

Manager : Univ. of Nevada Box Office/Ticketmaster Outlet, Reno , NV (1994-1998).

Oversaw customer service and operations of two ticketing systems. Promoted twice.

•  Working independently, handled and accounted for large sums of money ($25,000+).

•  Trained and supervised sales staff. Worked efficiently with team members.

•  Budgeted time and resources work while attending school full-time.

 

Intern : Walt Disney World/MGM Studios, Orlando , FL (1996).

Nationally selected to participate in highly acclaimed program. Trained thoroughly in human relations and customer service.

•  Learned and led 55-minute presentation on film animation. Required ability to quickly master technical information and tailor programs to specific audiences.

•  Attended weekly business seminars on Disney corporate strategies.

 

EDUCATION

Bachelor of Arts: Theatre (emphasis in technical/design studies and administration), University of Nevada , Reno , NV (1997). Major GPA 3.7; Overall GPA 3.5.

 

ADDITIONAL INFORMATION

•  Well-traveled, with knowledge of French.

•  Computer knowledge includes Windows, Macintosh, HTML, Word, PowerPoint, Excel, FoxPro, basic CADD and Internet navigation.

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