Increasingly, companies today are working to create collaborative
work environments that foster open communication between employees.
It's part of an overall movement toward more relaxed corporate
cultures, which have long been viewed as key to retention. In a
competitive market, firms are doing all they can to keep their best
people.
You can do your part to maintain positive relations with coworkers by
following the Golden Rule. You'll have a distinct advantage if you
have a reputation for integrity and honesty. Always promise only
what you can deliver, keep your word and honor deadlines.
A sense of humor is also important. Research by our company has
shown that a sense of humor can be a key to career advancement. Try
not to let a challenging issue get to you. Making work fun promotes
teamwork and builds productivity. Humor can also diffuse a tense
situation, as long as the humor is not at someone else's expense.
Gossiping can be hurtful to others and can irrevocably damage your
working relationships with them. Never say anything about anyone
that you would not say to his or her face. Likewise, take
responsibility for your actions - even your mistakes. Accountability
is another important element of trust.
Occasionally even your best efforts may not produce the desired
result. In these instances, you may need to take further steps to
mend the situation. Here are some guidelines:
- If a coworker seems unfriendly or distrustful, try to learn why.
Approach the individual for advice or ask him or her to join you for
coffee. Sometimes just getting to know someone and gaining a better
sense of his or her motivations can improve the relationship.
- Ask if you've done something to offend your coworker, and emphasize
that it was not your intention. Expressing your concern can help
clear the air and get your relationship back on track.
- Use established channels to solve problems with a fellow employee.
While you should first try to work it out yourself with the other
person, you may need to take it to the next step by approaching his
or her immediate supervisor.
- If you feel a coworker is trying to sabotage your work or your
company, keep records. Maintaining a "paper trail" can help protect
you and your employer from any destructive efforts. If a coworker is
engaging in illegal activity, notify your company's legal department
or senior management immediately.
- Never send a memo or e-mail when you're angry. Instead, set it
aside to review later when you're less emotional. Sometimes it's
best to physically leave the office for a while if a situation has
upset you. When you return, you'll be better able to handle the
dilemma.
- If accountability for a misunderstanding or mishap lies with you,
acknowledge your part and take action to remedy the situation.
Apologize if appropriate, and use the experience as a learning
opportunity.
Often, communication breakdowns in the office stem from
misunderstandings that can be resolved fairly easily. By handling
each problem with care, you'll be doing your share to create a
positive, friendly work environment where employees feel more like a
team.
-- Article courtesy of Robert Half International, which has more than 250
locations in North America, Europe and Australia, and offers online job
search services at
www.rhii.com.
