Location

Virtual Office/Telecommute?
[link removed] (Things you should know about Virtual Office)

Shift

Business Unit

Division

Program

Occupation Title

Skills Management Title

Job Classification

Job Type

Experience Level

Exemption Status

Union

Security Clearance Required?
[link removed] (Security Clearance definitions)

Work Eligibility Required?

US Person Status Required?

Export Control Required?

Relocation Money Available?

Date Posted

Closing Date
[link removed] (Things you should know about closing dates)

Position Description

Competencies

Determines and advises own team and other middle managers on the mix and level of capability required by the business to support current and future objectives; assesses the key strengths and development opportunities of own and other groups; consistently and proactively identifies developmental assignments and the potential learning within the assignment; consistently and proactively matches assignments with individual developmental opportunities; provides high visibility to individuals with potential; offers challenging managerial assignments that build confidence and credibility; provides such individuals with a personal vision for this future; collaborates with other middle managers in aligning support systems, accountabilities, and incentives, which ensure a learning environment; proactively supports and advocates deserving individuals; guides the development of appropriate recognition, rewards, and resources for strong performers; when necessary, defends strong performers, even in the face of challenges; collaborates with other middle managers in establishing organizational systems to encourage talented individuals to remain within the organization; addresses individuals' needs for flexibility within the organizational structure; provides a clear career path for talented individuals that provides challenge and career satisfaction.

Encourages team members, fellow middle managers and people throughout the organization to question established work processes or assumptions, ask 'why' until underlying cause is discovered, and involves stakeholders in continuous improvement actions and alternatives. Consistently remains open to ideas offered by others; consistently supports and uses good ideas to solve problems or address issues; proactively recognizes and rewards team members, fellow middle managers and people throughout the organization who make useful changes. Proactively helps team members, fellow middle managers and people throughout the organization overcome resistance to change; shows empathy with people who feel loss as a result of change. Proactively minimizes complexities, contradictions, and paradoxes or reduces their impact on team members, fellow middle managers, people throughout the organization and external customers; clarifies direction and smoothes the process of change.

Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow middle managers and other internal employees in effective communication techniques

Analyzes the organization and own area to identify key relationships that should be initiated or improved to further the attainment of own area's goals; exchanges information with potential partner areas to clarify partnership benefits and potential problems; collaboratively determines the scope and expectations of the partnership so that both areas' needs can be met; collaboratively determines courses of action to realize mutual goals; facilitates agreement on each partner's responsibilities and needed support; places higher priority on organization's goals than on own area's goals; anticipates effects of own area's actions and decisions on partners; influences direct reports, own manager, and fellow middle managers to support partnership objectives; implements effective means for monitoring and evaluating the partnership process and the attainment of mutual goals.

Provides middle management direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how direct report's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents higher level project information to senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides middle level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; participate in the development of customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback.

Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow middle managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

Creates a climate within the department in which team members want to do their best. Instills a sense of purpose by communicating and creating buy-in with organizational vision, goals and objectives. Supports departmental events to recognize and reward employees. Rewards direct reports for motivating their workgroups. Works to ensure members of the department feel their work is important.

Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the business unit level. Serves as a resource for first level managers, direct reports, and matrixed employees.

Complete knowledge of HR processes (, EEO, bargaining agreements, staffing, compensation, benefits, Alternate Dispute Resolution, salary planning) and employee relations principles, practices, methods, programs, and collective bargaining agreements.

Demonstrates ability to state what is needed to persuade and convince others without causing defensiveness and to inspire others to take action. Builds relationships to gain support and commitment from others, promotes ideas with enthusiasm, conviction and assertiveness. Provides compelling rationale for arguments and uses appropriate level of persistence on complex activities.

Education and/or Experience

Other Job related information