Consumer Case Coordinator -Vocational Rehabilitation Program Associate (Re-announcement)

Job Announcement Code: 07-02655

Division of Vocational Rehabilitation - [link removed] Locations statewide

Do you enjoy using your organizational and interpersonal skills? Do you enjoy working as part of a team in a customer-focused, high-performing office? If so, please read on to see if you are up to the challenge!

Deadline: Ongoing.

Salary Information: Starting pay is $ per hour, plus excellent [link removed] benefits. (Note for current state employees: The position is in PR 2-11. Pay and benefits upon appointment for current or former state employees may vary according to the applicable pay transaction provisions.) A 6-month probationary period is required.

Introduction: The Department of Workforce Development (DWD), Division of Vocational Rehabilitation is continuously accepting applications for these positions which may become available at any of their [link removed] Service Locations. The employment list created from this recruitment will be used to fill vacancies that occur throughout the state.
NOTE: Vacancies may or may not exist at the time of your application.

If you previously applied and are within the exam score re-use time period, you do not need to reapply at this time. You may re-use your exam score for up to one year from the date you took the exam. Refer to this position in your JobCart on the [link removed] site for re-use.

Job Duties: This full-time paraprofessional position works in a team environment in providing vocational rehabilitation services to consumers. We are seeking individuals who can communicate effectively with a variety of individuals; solve problems; and provide job search assistance.

The Consumer Case Coordinator position interviews Vocational Rehabilitation Program consumers to initiate Individual Plan for Employment (IPE); develops and manages active caseloads ensuring compliance with state and federal regulations; provides job placement assistance; initiates contacts with employers, community agencies, and medical personnel to follow-up on consumer services; prepares letters, decisions and documents related to program eligibility; resolves problems related to program service delivery; completes forms and reports; operates computers and other office equipment; and supports the work of professional Vocational Rehabilitation Counselors in a team environment. A copy of the complete [link removed] job description for Consumer Case Coordinator - Voc Rehab is available.

Special Requirements: Successful applicants must have the ability to travel within the assigned service area. Some positions may require fluency in Spanish/English and Hmong/English languages.

Knowledge Required: Skill in working with and knowledge of community resources available to people with disabilities; knowledge of State and Federal regulations related to vocational rehabilitation; knowledge of rehabilitation technology and adaptive equipment; effective oral and written communication skills; ability to explain complex information to and skill in dealing effectively with a variety of individuals including consumers, advocates, legislative staff, program professionals and members of the medical community; ability to maintain an effective team-based working relationship with staff and the public; knowledge of business, employment, and career opportunities available statewide; skill in interpreting labor market trends; knowledge of or skill in effective job seeking strategies and techniques including resume preparation, interviewing skills, or other similar related job seeking skills; effective problem solving skills; skill in organization of workload, establishing priorities and use of effective time management techniques; ability to handle multiple tasks and complete projects on short notice; knowledge of fiscal procedures; knowledge of computer and adaptive devices for the disabled; ability to use personal computer software such as word processing, spreadsheet, and database applications such as Access; ability to operate various office machines including copy machines, typewriters; calculators, facsimile machines and telecommunication device for the deaf (TDD); and ability to produce letters, memos and reports.

How to Apply: Apply with the [link removed] Application for State Employment; a resume and an examination paper limited to four pages describing your training and/or experience in the following four areas:

1) oral and written communication with Vocational Rehabilitation or similar program consumer, advocates, legislative staff, program professionals, and/or members of the medical community, including the nature and purpose of the contacts;

2) working in a team environment;

3) resolving problems; and

4) providing employment assistance and labor market information.

Be thorough and organize your responses according to the four categories listed, include your level of responsibility, complexity and role in each area, length or duration of your experience and where you gained the experience. This paper is a Civil Service examination, and will be evaluated and used to determine your eligibility. Applications without the paper will not be considered.

NOTE: If you are fluently bi-lingual in Spanish/English or Hmong/English and would like to be considered for Consumer Case Coordinator positions that require either of these special language skills, please include that information in your examination paper.

Send completed application materials to:
Shelley Ringelstetter;
DWD Human Resources;
Box 7946;
Madison, WI 53.

The more qualified candidates will be invited to participate in the next step of the selection process.

Contact Information: Questions may be directed to Shelley M. Ringelstetter at or [link removed] [email removed]