Business Markets

Business Communication Consultant

Job Purpose

This position reports to Business Markets Sales Management. The Business Communication Consultant's (BCC) primary focus is on the small business market, defined as those businesses with 1-10 employees. The BCC manages all aspects of the sales process within the target market. BCCs will be assigned a territory, a module of accounts and act as the business subject matter expert in an assigned retail store. The majority of time will be spent on customer appointments (minimum of 5 per day) and prospecting for new customers (minimum of 40 contacts per week).

Attendance is required in this position.

Essential Functions

Business Sales / Activity Management (85%)

Developing sales (account) plans, position with customers, understanding customer needs, designing solutions, presenting proposals and closing sales

Following overall segment sales strategies as well as specific account sales strategies in order to achieve assigned sales objectives

Ensuring the accurate ordering and installation of products and services

Attaining assigned sales commitment including: protection of revenue sold, generation of new revenue, and ensuring customer satisfaction

Advocate for customer needs with other CBT processes in order to develop new sales opportunities

Completely understand and communicate competitor strategies, strengths and vulnerabilities to meet sales objectives

Developing / Maintaining general levels of product / service expertise

Effectively and efficiently working with sales support resources in order to meet customer needs and requirements

Continuing Education / Administration (15%)

Attend meetings related to programs established by sales management team

Ensure all administration up to date accurate and timely (ie BMW, NOD, OFM etc)

Attend scheduled training sessions

Education

Four years of High School or equivalent

Four years of College Preferred

Experience / Background

No experience to 1 year

Previous Job Experience

Experience in a competitive sales environment preferred

Special Knowledge / Skills / Abilities

Excellent communication and interpersonal skills

Professional appearance and etiquette

Knowledge of consumer telecommunication products is a plus

Superior listening skills

Excellent Time Management skills

Supervisory Responsibilities