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« September 2008 | Main | November 2008 »


Trust and confidence key factors

What do employees around the world think about their organizations - their management, products, markets, and the odds of employment survival in these uncertain times? Valuable insights can sometimes be gained by looking at those who respond most negatively about their workplaces and environments. Looking at the negative responses, the Kenexa Research Institute (KRI) explored the results from a group of more than 16,000 workers, from 12 countries.

Employee confidence has two contributing factors as defined by Kenexa researchers: organizational and personal confidence. Organizational confidence is defined as employees having confidence in their organization's future, believing their organizations are managed effectively, feeling that the products/services are of high quality and sought after, that the organization is competitive and that the industry in which the organization is operating is robust and healthy.

Personal confidence is defined as employees feeling there is a promising future for them at their organization, that they won't be laid off, feeling the organization is helping them develop the skills they need in the future, believing other organizations are hiring people with similar skills and experience, and feeling that if they left their current employer they could find a similar job utilizing their skills and paying at least similarly to their current position.

A significant number of employees feel that the future at their current employer is rather bleak for them personally (19%). In addition, these employees feel that their current employer is not helping them develop the skills they will need in the future (19%) and if they were to leave their current employer, their next job would not pay them at least similarly to what they currently earn (17%).

Jeffrey Saltzman, east coast practice leader for Kenexa, says, "When you examine the employee confidence results through the lens of those who view the glass as half empty, an interesting story unfolds. A near perfect storm arises when you have employees who feel they are in a dead-end job, yet trapped due to an inability to keep current with necessary skills, compounded with the belief that they would take a financial hit should they switch jobs. It is no wonder, as these employees look around wondering how they got into their predicament, that the most negatively scored item on the study was the effectiveness of management (20%)."

"People with these feelings will be underutilized assets," Saltzman contends. "An organization will be better positioned if they invested in skill development, which would bring some relief to these employees. Unhappy employees with highly developed skills can be attractive to the competition."

Organizations fail to create trust
Not only is investing in employees' skill development essential to creating a positive workforce, most organizations recognize that trust is also an important consideration. However, many employees do not feel it is being nurtured internally. The main culprit? Top management, according to a recent study by the Institute for Corporate Productivity (i4cp).

According to the survey of hundreds of companies, one out of every five respondents does not feel his or her organization engenders trust. Another 40% think trust is nurtured only to a moderate extent. When segmented between low- and high-performing companies, the difference is starker. A full 40% of low-performing companies feel their organizations do not nurture trust, while only 16% of respondents from high-performing companies feel the same.


In line with trust issues, management's credibility is understandably also taking a hit. According to the study findings, almost a quarter of the responding organizations said their senior management team's credibility is lower than it was two years ago. That number rises to almost 30% in companies with more than 10,000 employees.


A big part of management's falling credibility is the failure of senior leaders to deal with low-performing individuals or teams, with 56% of companies polled citing it as their top concern when it comes to building trust. Forty-six percent pointed to management's iffy track record regarding trust issues, and 45% said there's a feeling of "individual powerlessness" to effect change in their companies.


Despite the issues, there are very few formal programs inside of organizations today to restore trust. A full 87% of respondents say their organizations do not offer training programs that address this issue, 69% don't utilize an ombudsman program to deal with concerns or complaints, and more than 60% report that employee surveys or audits on trust issues aren't in place, or are in place to only a small extent.

However, the lack of formal programs might not be a big issue. When asked what ideas or initiatives they would recommend for improving trust in their organizations, most respondents said that better communication practices, both informal and formal, need to be implemented across all levels of the organization. Many also specifically cited the need for better top-down communication from upper-level management and management's need to "walk the talk" on trust issues.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Have you ever found yourself before going into a presentation, a speaking gig or perhaps a meeting at work where you knew you were less than confident?

I know I have.

There is a saying that we should 'fake it till we make it' though I don't subscribe to that approach. Basically because I think if you 'fake it', it usually shows - in your lack of confidence.

And what's worse is that can translate into people having a lack of trust in you and impact future opportunities you might have for working with someone or being asked back for a future meeting.So in other words it impacts your personal brand and reputation as a leader.

That is why I was thrilled to see a new book released recently by someone whose expertise I value - it's called 'The Confident Leader: How the Most Successful People Go from Effective to Exceptional' and the author is Larina Kase who is a New York Times best selling author.

I had the opportunity last week to speak to Larina for a project I am working on and she generously offered to answer some questions I had for her about becoming a confident leader which I hope you will find of value.

Krishna: Why is our personal confidence as a leader is important in relation to business development and growth?

Larina: Whether you own a business of 1 (you) or 1,000, you are the leader - of yourself, your business, your life. As a leader, your confidence will determine what you achieve as well as how others respond to you and your business.

We know from recent research that self-esteem and confidence are some of the most important predictors of career success and income, and that it doesn't go the other way around--we can't wait until we having a thriving business and hope that it increases our confidence. Instead, if we develop confidence, we're more likely to have a thriving business.

In terms of business growth, your confidence will enable you to take on key challenges in growing your business, such as:

  • Describing the benefits of your business and educating others why they should do business with you
  • Getting yourself to do the marketing activities that you want to avoid (things like public speaking networking, running a blog) but you know would help you build your business
  • Inspiring others (your employees, virtual assistants, contractors) to stay motivated and see the big picture
  • Presenting your business from a standpoint of conviction and value (which attracts others and makes them want to do business with you) rather than insecurity or desperation.
Krishna: What are the signals we can see in ourselves and our members of our team that they are lacking in confidence?

Larina: The number one thing to look for is avoidance. When people have confidence, they will take on all sorts of things, feeling secure that even if they "fail," they'll work it out. On the other hand, when we lack confidence, we tend to avoid situations when we fear we could fail, embarrass ourselves, or let ourselves or others done.

Keep in mind that avoidance can be subtle. It may not be as obvious as declining to participate in a project. More often, we'll attempt something but do it half-heartedly or rely on crutches.

For example, let's say that someone lacked confidence about confronting people and having difficult conversations. She may attempt to confront someone but she tries so hard to be nice and not offend that person (her crutch) that she lacks assertiveness and doesn't express her needs.

Or let's say that you lack confidence in your ability to introduce yourself. You may not avoid it (you know you can't sit there and say nothing), but you use the crutches of speaking really fast, looking down, and not saying an interesting fact about yourself.

Krishna: How do we ensure that we are not perceived as being over confident as that too can put people off?

Larina: Many people worry about appearing arrogant and would rather appear slightly less confident. In reality, it is often a lack of confidence that makes people come across as over-confident.

When we lack confidence, we tend to overcompensate. And it is the overcompensation makes people look over-confident (or look like they're trying too hard) and puts others off.

If someone is worried that they will come across as unintelligent, they try to use fancy language, and will look like they think they're so smart. If someone worries that they will come across as boring, they will try to be interesting, and will look like they love to talk about themselves.

There are exceptions. Sometimes (rarely) people actually are arrogant and have an inflated image of themselves. You would know if this were you because you'd think that you can do no wrong, your opinion of yourself would be higher than others (you'd be shocked by B's on papers or performance reviews that were not 100% glowing). You'd dominate conversations and not be interested in others' viewpoints. If this is you, then these things need to change or you will be perceived as over-confident, and rightly so. If this is not you, then you really don't need to worry.

Krishna: What are 3 actions we can take to bolster and develop our confidence?

Larina: Here are three steps to get you started:

1. Develop your growth mindset. This is your ability to ask yourself questions like, "What can I learn?" from situations regardless of their outcome and NOT to judge yourself from the outcome.

2. Take on strategic challenges. Push yourself about 20% past your comfort zone by seeking out and taking on challenges (not just dealing with them as they arise).

3. Give yourself credit. Reward your efforts (not your results) when you have done something difficult.

Krishna: Thank you Larina for sharing some really practical guidance on how to become a more confident leader. How can we find out more about your book 'The Confident Leader' and if you have coaching support to assist people with boosting their confidence?

Larina: You are welcome Krishna. My new book provides a 6-step formula for taking on key challenges, making difficult decisions, and navigating outside your comfort zone.

The second half applies the formula to key business areas such as staying focused and motivated, marketing yourself, standing out, and dealing with difficult people.

It includes interviews with business leaders such as Seth Godin, Tim Sanders, and Joe Vitale.

Krishna De.jpgArticle by Krishna De and courtesy of Biz Growth News blog


At the beginning of the month, I wrote a post that posited the idea that the the daily newspaper industry had entered its final chapter, that the beginning of the end had arrived, and that the only drama that remained was which characters would survive the decimation of the next few years and make it to the epilogue. The news from the industry this week confirms that this final chapter is indeed underway.

Among the highlights of the week, the 100 year-old Christian Science Monitor announced that it is ceasing its daily print operations in light of 40 years of declining circulation. Gannett announced that it is slahing another 10% of its workforce, with the brunt of the layoffs occurring at smaller community newspapers. The L.A. Times also announced that it, too, is slashing another 10% of its newsroom staff, further eroding an already delapidated product. And, worst of all, newspaper circulation across the U.S. fell by nearly 5% during the 6 months ended September 30th.

The narrative may take another few years to play out, but there is no doubt that the final chapter has begun.

Article by Toby Dayton and courtesy of Diggings, a blog about recruitment advertising, media, publishing, HR, work, & technology, among other things.


I'm at the Social Media Strategies Conference in San Francisco. Yesterday Twitter was mentioned often so I offered to present some business cases for using it. You can watch the conference being live streamed.

Twitter has become a valuable tool for business use. There are so many opportunities to leverage it's capabilities in a way that is relevant & provides value.


Customer Relations


Crisis Communications
  • opportunity to respond immediately before it escalates to blogs & other channels

Crowd Sourcing
  • product development,

  • survey customer satisfaction

Build Brand & Communications
  • offer assistance - How can we help you? @ChrisBrogan style

  • brand presence

Lead Generation
  • new markets

Customer references - star items - refer people to the URL of favorites

  • -use search.twitter.com to search for pertinent tweets

  • -open tweet & star them which will propogate the favorites

  • Announce new services, coupons & information

  • -@digitalscrap

  • -no push marketing please

  • Professional Networking

Laura Fitton @pistachio has a comparison chart for the various microblogging platforms.

This has replaced my Google Reader for RSS feeds. By monitoring the tweets in my topic area (ex: social media monitoring and my own name including misspellings) they gather the latest URL's pertinent to my area of interest

If you're just getting started with Twitter I have a post, Twitter 101, with links to resources for getting started. I also provide consulting in the areas of social networking & branding. Feel free to email me at conniebensen @ gmail.com

And definitely follow me on Twitter! @cbensen

What business value does Twitter provide you with? And what are your success stories?

Connie Bensen.jpgArticle by Connie Bensen, Community Strategist, and courtesy of ConnieBensen.com


Two recruiters from Todays Office Professionals, Sean Rice, district manager in Dallas, TX; and Kenneth Davis, account manager in Alpharetta, GA gave insight to all the things recruiters have to consider when working with entry level job seekers.

1. What is the recruiter's responsibility to the candidate?

Sean Rice: A recruiter is responsible for assisting candidates in making successful, well-suited job placements. In order to successfully place a candidate on a job order, a recruiter must know how to listen and they need to ask the right questions of their candidates. I believe that recruiters need to establish a trusting relationship with their candidate in order to receive honest information in return. The candidate needs to feel confident in their recruiter, as they are relying on that individual to assist them is finding a job.

Kenneth Davis: I feel that the recruiter's responsibility to the candidate is to always be honest. I always put myself in the candidate's shoes and think of the information that I would like to know if meeting with a staffing company, especially if this is the candidate's first time signing up with a staffing company. It is important to always deliver 100% customer/quality service.


  • Always be up front about the positions that are available (whether they are temporary, temp to hire or direct hire)

  • Discuss the hiring process in detail

  • I explain the benefits of working for a staffing company such as Todays Office Professionals (what makes us stand out from other companies)

  • I really feel that it is important to make sure that the candidate not only has a pleasant experience when coming in for their appointment, but that they leave with all the necessary information they need. By doing this will make the candidate not venture off to another staffing company

2. What should a candidate do if a recruiter isn't serving his/her best interests?

SR: A candidate should communicate effectively with his or her recruiter if they feel that they are not being assisted properly or that their best interest is not being served. It is essential that the candidate be completely honest with the recruiter as to what their expectations of the recruiter are and make certain that all lines of communication are always open. In order for a successful placement to be made, both a candidate and the recruiter need to be on the same page.

KD: I think that the candidate should bring this issue to the recruiter's attention in a professional manner because the recruiter may not even be aware that the candidate is not happy with the service.

3. What is the recruiter's responsibility to employers?

SR: It is the recruiter's responsibility to do their best to find the appropriate candidates to fill their clients' orders. Recruiters are responsible for listening to and observing all of the important details of their clients' needs in order to ensure that they can make a successful match between client and candidate. A recruiter should always make certain that they have a clear understanding of a job description before they present a candidate. They need to be sure to apply thorough follow up and quality assurance checks to the employer.

KD: Outside of delivering 100% customer/quality service, I think that as recruiters we need to go above and beyond the call of duty to make sure that the client is serviced ("The Todays Way", which entails weekly quality checks, customer visits etc.)

Always make sure when filling a new order that the client is always aware of the pricing, company policies, benefits (vacation pay, holiday pay etc..). If I am working with a new client, I always set up an appointment to view the facility. This helps me to place the most qualified candidate in the client company's culture and allows me to better describe the work environment to potential candidates.

4. To the recruiting agency?

SR: A recruiter needs to make certain that the employees they hire are individuals that will represent both the agency and their clients. They need to make certain that they are hiring quality candidates that have the skill sets they can place and sell to customers. The recruiter needs to make certain that they are checking all proper employee identification and that reference checks are being completed to agency standards.

KD: The responsibility a recruiter has to the staffing company they are working for is commitment. It is important for the recruiter to be totally committed to their company's mission and follow the policies and procedures 100%, while giving both the candidate and client the absolute best quality/customer service.

Entry level job seekers have a lot to think about when deciding to enlist the aid of recruiters in their job searches. But it's clear that recruiters, too, have a lot to consider before taking on new candidates or clients.


Are employees more loyal to organization's committed to employer-sponsored wellness programs? Findings of a recent poll conducted by work/life leader, LifeCare®, Inc., affirm with a resonating yes. In fact, 65% of workers say that their loyalty to employers would be improved or significantly improved by having a wellness program available to them, according to the poll. Conversely, 35% claim that a wellness program would have no effect on their loyalty. When asked to identify the issue that employees most wanted wellness programs to address, of those polled, 33% claim stress management, 23% indicate diet and nutrition, 20% stress exercise and fitness, 12% suggest brain health, and 4% indicate tobacco cessation.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Despite the ongoing financial crisis, investment-banking jobs remain highly sought after by undergraduate students. This is not to say that the current crisis isn't creating some uncertainty among would-be bankers. On WallStreetOasis.com, an online forum where finance professionals and wannabes consort, threads with titles like, "Is now a good time to enter Investment Banking?" are becoming increasingly common. Nonetheless, the consensus among prospective bankers seems to be that it is best to get in now, while the industry is at a bottom. It seems that neither bear-markets nor credit-crisis nor fear of unemployment will deter future bankers from their goals. Never mind that since mid-2007 banks have taken hundreds of billions in losses and laid-off over a hundred thousand employees. Forget that three of Wall Street's most prestigious firms are gone, and the last two major independent broker-dealers have converted into more regulated- and less sexy- bank holding companies. Undergraduates remain bullish on high-finance. What would it take to dampen the decidedly irrational exuberance for finance among undergrads? Forums on Wall Street Oasis with titles like "I guess [it's] bye-bye to high banking salaries" give a hint. Many students are drawn into banking by the prospects of high six-or-seven figure salaries as senior bankers or after leveraging the banking experience into ever-popular hedge fund and private equity jobs. Convenience Software, a senior at Babson College, posted "...without that 'light at the end of the tunnel' what is going to convince analysts to come on board and work 100 hours per week? Without that compensation, nobody is going to do it." For now, optimism trumps uncertainty. Despite defections among the Wharton crowd, drastic measures are not needed to shore up confidence among undergrads. Banks can depend on stories about the record breaking bonus pools of 2006, and on their accumulated cache. Prestige is a lagging indicator, and although surviving banks will come out of the crunch with their brands muddied, it would take many years of dismal performance to take the green sheen off the industry.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Few would disagree that learning from the past makes good sense. Past performance is the best indicator of future performance, right? We can improve the future performance and results of almost any endeavor by looking back to see what worked and what didn't - if we actually apply what we have learned.

While most organizations practice some form of capturing Lessons Learned, does anyone really learn from them? How do they do it? What are the top 7 things you can do to actually learn from your mistakes and successes?

Why We Don't Learn from Lessons Learned

Most organizations encourage and even require that employees capture Lessons Learned.

In some firms, the activity of capturing is ad-hoc or only practiced when something has gone terribly wrong. This is often more a "Who's to Blame" exercise than a useful learning experience.

In other organizations there is a formal and often laborious process, requiring that someone document all of the learnings from the project or process. Tomes of data are created that are difficult to access and few people ever read or revisit.

Top 5 Complaints about Lesson Learned Practices

Here are some common complaints about Lesson Learned Practices

  1. "It's a pain to weed through all the irrelevant lessons to get to the few 'jewels'. There should be better, easier way to find the lessons that pertain to me."
  2. "It takes almost two weeks to review the lessons in the database. Who's got the time for that?"
  3. "We seem to learn some lessons over and over again."
  4. "Until we can adopt an attitude that admits frankly to what really worked and didn't work, I find many of these tools to be suspect."
  5. "Despite all the effort we put into capturing the data, I see no evidence that lessons are being applied toward future success."

7 Best Practices to Leverage Lessons Learned

Firms that derive benefits from Lessons Learned incorporate many of the following practices.

  1. Capture and retrieval is relatively easy. Capture may require someone to be at a keyboard to write up the information, but retrieval from an electronic database is relatively easy.
  2. Companies employ a "google-type" database for capture and retrieval of lessons learned.
  3. Lessons learned are categorized in a variety of ways, including by project, desired outcome, or a specific step in a process.
  4. The best systems allow for lessons to be captured as they occur, or at key milestones, rather than waiting for the end of project or process when memories are weak and other projects and priorities have taken precedence.
  5. Lessons learned are part of the culture, both in the doing (capturing) and in the utilization (applying). This means that it is more than a check-off box on a form. People generating the learnings know that there is a high probability that the best learnings will surface in the actions on the next project/event. Also, there are gates that will prohibit a project/event from going forward if the quality control process has not been followed.
  6. Ownership is clear. Someone makes sure that the recording part of lessons learned gets done and that the ideas are put into practice. Also, there are consequences for not using the lessons learned/new practices.
  7. People receive training and know how to use the Lessons Learned System. Ideally this is hands-on, practical training where they:
  • hear about the tool,
  • see how it might be applied, practice it in a structured exercise - preferably using a real project/event,
  • Review their reaction to it and ideas for implementation.


Conclusions

If lessons learned are seen as useful and necessary to one's job, as well as increasing the success of the organization, then they will be tracked, discussed and used.

There is no denying that capturing lessons learned takes effort. But this effort can produce tremendous benefit if the organization actually applies the hard-earned knowledge.

Why not go the extra mile by implementing some of the best practices described above so that you can actually start reaping the benefits of a Lessons Learned process?

If any of this strikes a chord with you, give us a call. WSA has conducted Lessons Learned activities for projects - capital improvement and remediation - as well as for organizations from a wide variety of industries - engineering, energy, manufacturing and government. Call to arrange a time to speak to one of our staff so that we can share our knowledge with you.

Article by, Paul Stimson and courtesy of Work Systems Affiliates


Research Reveals In-Demand Accounting, Technology and Office-Support Positions

Even in the current economy, certain skill sets remain difficult to find, according to the 2009 Salary Guides from Robert Half International. The recently released guides point to modest overall salary increases for accounting, information technology (IT) and administrative roles, but highlight specialized expertise that can enhance a professional's marketability. This includes account reconciliation and credit/collections experience for accountants and web development skills for IT professionals.

"Companies highly value employees who can identify cost efficiencies, develop long-range business strategies and maximize the use of technology," said Max Messmer, chairman and CEO of Robert Half International. "Adding to the competition for those with specialized skills is a growing reluctance on the part of many professionals to leave secure employment situations in an unpredictable economy. This has made it a challenge for hiring managers to attract these workers."

2009 Hiring Outlook: Accounting and Finance

Overall, the 2009 research forecasts a salary increase of 3.4 percent for finance and accounting staff. Companies are showing the most interest in professionals who can help their firms reduce inefficiencies and enhance profitability. Those who are familiar with International Financial Reporting Standards (IFRS) also are marketable.

Following are three in-demand finance and accounting positions:


  • Staff and senior accountants - Companies are hiring accountants to oversee core duties such as maintaining the general ledger, performing account analysis and reconciliation, correcting journal entries, and performing the monthly close. Demand is strong for CPAs with at least three years of experience. Starting salaries for staff accountants at large companies (more than $250 million in sales) who have one to three years of experience, for example, are projected to range from $44,500 to $57,250.

  • Public accountants - Public accounting firms continue to look for highly skilled professionals to help clients address fundamental accounting, tax and audit issues. Firms seek experienced accountants who can help offset an anticipated acceleration in baby boomer retirements in coming years. Starting salaries for senior accountants in tax services at small public accounting firms (less than $25 million in sales) are forecast to range from $54,000 to $69,250.

  • Credit and collections specialists - The current credit crunch has made companies even more cognizant of the critical role of the credit and collections functions in managing credit risk and collecting from delinquent accounts. Organizations are hiring professionals who can help reduce inefficiencies and enhance profitability. Credit and collections clerks at midsize companies ($25 million to $250 million in sales) are expected to see starting salaries of $29,250 to $37,500.



2009 Hiring Outlook: Information Technology

IT unemployment remains low relative to many other occupations, driven by the proliferation of new technology and the need for professionals to support Web 2.0 initiatives to foster information sharing and enable access to applications stored on web servers. Overall, IT salaries are expected to increase by 3.7 percent next year. A smaller pool of highly skilled candidates for technology positions, coupled with fewer college graduates with IT-related degrees, is making it difficult for employers to hire and retain individuals within many specialties.

Following are three in-demand IT positions:

  • Web developers - The rise of social media and the expansion of companies' online presence, Web 2.0 initiatives and interactive web functionality have fueled further growth in Internet technologies, creating a strong demand for web developers. These professionals can expect to see starting salaries in the range of $60,000 to $89,750 in the coming year.
  • Programmer analysts - IT professionals with skills such as .NET, SharePoint, Java and PHP are at a premium across companies in all industries, including healthcare, finance and manufacturing. These workers are needed to write code, test and debug software applications, and analyze business application requirements for functional areas across the organization. The salary range for a programmer analyst is expected to be $60,000 to $100,750.
  • Help desk professionals - Companies are implementing a wider range of technologies, migrating from older operating systems and upgrading desktop systems. This is contributing to the demand for professionals who can troubleshoot software and hardware problems. Base compensation for Tier 2 help desk professionals, for example, is projected to range from $36,750 to $48,250.
2009 Hiring Outlook: Administrative and Office Support

Demand for highly skilled administra­tive professionals remains steady, and starting salaries are expected to rise 2.6 percent in 2009. As the role of office support professionals continues to expand, businesses can be expected to offer moderately higher compensation for the most skilled individuals in certain positions. Applicants with industry experience, technical aptitude, multilingual abilities and professional certifications are highly sought.

Following are in-demand administrative positions:


  • Customer service representative - Businesses rely on these professionals to maintain a high level of customer satisfaction and loyalty, which are especially important in an uncertain economy. Firms also look to these individuals to sell additional products or services to existing customers. Customer service representatives are expected to see starting salaries ranging from $22,750 to $31,000 in the coming year.

  • Data entry specialist - IT projects have remained a part of corporate business plans because they are closely related to revenue generation. Companies need assistance with data entry during software conversions and upgrades. These specialists also assist with taking customer orders quickly and accurately. Starting salaries for data entry specialists are projected to range from $22,000 to $27,750 in 2009.

  • Administrative healthcare positions - The healthcare industry continues to grow, and medical facilities seek administrative professionals with healthcare experience. Positions in high demand include: medical file clerk/scanner, medical secretary, patient registration/admissions clerk and credentialing specialist.



Information in the guides is based on the thousands of job searches, negotiations and placements managed each year by Robert Half's staffing and recruiting managers, along with the company's ongoing surveys of chief financial officers, chief information officers and other senior executives. Continuing or ongoing salaries are not reported because many external factors -- such as seniority, work ethic, job performance and training -- impact the salaries of full-time professionals as work histories develop.

Article courtesy of Robert Half International, whiche has more than 360 staffing locations worldwide and offers online job search services on its divisional websites, all of which can be accessed at www.rhi.com.


A Wall Street Journal article by UCLA professor Samuel Culbert entitled Get Rid of the Performance Review! has generated lots of debate. Here's my review of Dr. Culbert's review of reviews.

Dr. Culbert begins with the following rather provocative statement:

You can call me "dense," you can call me "iconoclastic," but I see nothing constructive about an annual pay and performance review. It's a mainstream practice that has baffled me for years. To my way of thinking, a one-side-accountable, boss-administered review is little more than a dysfunctional pretense. It's a negative to corporate performance, an obstacle to straight-talk relationships, and a prime cause of low morale at work. Even the mere knowledge that such an event will take place damages daily communication and teamwork.

He then cites several reasons for why he believes performance reviews deserve a "failing grade":

  1. Two Mind-sets. The participants are at "cross purposes" -- the boss wants to discuss performance improvements, while the employee wants to discuss compensation and development.
  2. Performance, Schmerformance. The review has a "tenuous at best" connection with actual performance. In reality, it's merely a story that the boss concocts to explain the employee's pre-determined pay.
  3. Objectivity Doesn't Exist. The review pretends to be objective and fact-based when it fact it's almost entirely subjective and political.
  4. One Size Doesn't Fit All. The review process ignores the uniqueness of each person's role and skills and tries to shove everyone into the same flawed rating scale.
  5. Arrested Development. The review process chills development discussion because the employee fears that any admission of imperfection could be used against him/her.
  6. Teamwork Suffers. Rather than build a bond between boss and employee, it's merely a one-sided process that puts all the power in the boss's hands.

Dr. Culbert's solution? Performance previews, which he describes as "reciprocally accountable discussions about how boss and employee are going to work together even more effectively than they did in the past." He says that previews "weld fates together" because "[t]he boss's skin is now in the game."

As for how to deal with problem employees, Dr. Culbert says, "Take away the performance review, and people will find more direct ways of accomplishing that task."

The Verdict

Dr. Culbert raises many valid points. Reviews that are untruthful, subjective, political, superficial, inaccurate, unfair and/or damaging to development and teamwork obviously aren't a good thing.

In fact, when I was in private practice I often told clients that having no performance reviews was better than having bad performance reviews. Almost nothing is worse than trying to explain to a judge or jury why the company fired someone for reasons diametrically opposed to the company's own official documentation.

Anyone who's been in HR or employment law for more than fifteen minutes has probably been through the following rather painful scenario . . .

Manager: I want to fire Bob. He's the worst employee ever.

HR/Legal: Hmm. Let's look at his employee file.

Manager: Do we have to?

HR/Legal: Yes. (Pulls out the latest performance evaluation). Hmm. Just last week, you gave Bob a 10+++++ on a 1-10 scale. And all of your written comments are very positive, with lots of exclamation points and smiley faces all over the place.

Manager: I knew you were going to say that. Why do you always have to make things so hard?

Sound familiar?

Rather than throwing out the review process altogether, I suggest that the items highlighted above by Dr. Culbert be used as a checklist to audit your current system. Performance reviews don't have to be the way Dr. Culbert described them. Done right, reviews absolutely can be honest, accurate, fair, concrete, objective and thoughtful -- all of which should improve development and teamwork. Good employees crave honest feedback and respect a leader who tells them the truth and even asks for feedback on his or her own performance.

In the event that problems arise, I agree with Dr. Culber that they should be addressed directly and immediately. Too many managers wait 'til performance review time to dredge up a year's worth of perceived problems.

Feedback and development should be a natural, ongoing conversation -- not a painful once-a-year "check off the box" exercise. Train managers how to do it right, using the above principles as a guide. Your employees (and lawyers) will thank you.

Want More?

Click here for a video featuring Dr. Culbert's "Tips for Dealing with Problem Employees." Or check out the article for a list of additional resources.

Mark TothArticle by Mark Toth, Chief Legal Officer of Manpower's North American operations, and courtesy of Manpower Employment Blawg. Mark also serve as Chief Compliance Officer and Vice President of Franchise Relations and serve on our Global Leadership Team, North American Lead Team, Executive Diversity Steering Committee and Sarbanes-Oxley Steering Committee.


On these luminous full-moon autumn nights, I look up at the lunar surface and I am happy to know that an American flag is planted there.

Sometimes I wonder why this gives me a sense of pride. It is 240,000 miles away, no one sees it, no one salutes it. It is as if it isn't there. But my heart and my mind tell me differently. Sometimes you don't have to see something for it to move you.

As I think about it, old glory on the moon is a symbol, an icon, all of us can learn from. A symbol of vision, creativity, determination, drive, bravado, courage-all rolled up into the meteor of human achievement. It is a metaphor for how magnificent achievements are accomplished not only in space but in business, science, the arts and in our personal lives if we are driven to make a difference.

1. John Kennedy came out of nowhere and pledged to put a man on the moon in a decade. He didn't take a poll on whether it was wise or not, popular or viewed as a waste of money. He simply trumpeted it to the world. And he didn't say we would get it done in a reasonable amount of time or any other kind of equivocation. He said a decade. Period.

This is leadership. This is the opposite of the followership, and the focus on consensus building I often see posing as leadership. There is no room for second guesssing, naysaying or stalling. The leader called for an American flag on the moon within a decade.
And it would be done.

2. The smartest minds in the world went about addressing the most complex challenge mankind had ever assumed. They put aside their personal agendas and their traditional rivalries. They acted in concert around a profound and exhilerating goal.

I walk into companies around the world and find them wracked by animosities, politics, second guessing, even saboutage. Every new idea is greeted with fear, disdain and resistance. The vast amount of energy generated by the human beings at work in the company is directed at blocking and frustating each other as opposed to finding and leveraging opportunities in the marketplace.

This is the kiss of death for innovation. For genuine achievement.

3. A new breed of people, astronauts, raised their hands and strode gallantly and fearlessly into the unkown. They wanted nothing more than to be strapped into new and untested technology and blasted, all alone, into the depths of space.

A leader set out the vision of a magnificent goal, a team of geniuses figured out how to make the dream a reality and a cadre of brave hearts enlisted for the mission.

This is how wonderful things get done in life. It doesn't have to be as grand in scope and sweeping in drama as the national drive that placed an American flag on the moon. It is how companies, small and large, take ideas and turn them into wonderful successes, both small and large. It's not the size that
matters but the drive to achieve that is the winning syndrome.

Last week, I saw the film Flash Of Genius. An inventor has an ephipany that drives him to create what has become known as the intermittant automobile wiper blade. Against all odds he created something the entire auto industry was seeking to build. He fought the Ford Motor Company for stealing his idea. He went to court, defending himself against the auto giant and the greatest litigators in corporate America. He refused to take millions of dollars to walk away in silence, allowing others to take credit for his work. He lost his friends, his wife, his money.....everything.

Until a jury heard his case, recognized the beauty of his human achievement, honored him as the inventor and forced Detroit to pay him the treasure his guts and brains deserved.

For the rest of his life, he saw his flag on the moon: millions of automobiles, cruising down the highways, the wiper blades dancing to the electronic rhythms he created.


Mark Stevens ad.jpg Article by, Mark Stevens, the bestselling author of "Your Marketing Sucks," "Your Management Sucks" and"God Is A Salesman." Stevens is CEO of MSCO, a global marketing firm, who has advised many clients over the years such as Estee Lauder, Virgin Atlantic, Guardian Insurance, MONY, Giorgio Armani, Starwood, Intrawest, etc. Stevens delivers more than 40 speeches annually and is a regularly featured media commentator, lending his insights and opinions on Fox Business Network, to the Associated Press, on CNN International, BBC Radio and Bloomberg TV.


Picture this...you've been in the library studying for who knows how many hours and when you finally make it back to your room at about 2am all you want to do is sit on the couch and enjoy some television to relieve the stress of the day. Much to your dismay you go mindlessly surfing through the channels and all you can find is some overly excited man trying to sell you a contraption that he swears will slice, dice, mix, wash, dry, remove stains, cook your dinner, and solve all of your problems and if you call in the next five minutes you will receive ALL of this for 4 easy payments of $19.95.

Tired of watching these? Well here is something a little more worthwhile to tune into. You may even find it useful in your studies.

This summer the Physical Therapy Channel announced the introduction of "a video share website with all of the features and benefits of YouTube, but designed specifically for the Physical Therapy Profession". This website will "allow PT professionals to upload, rate, and leave comments on a range of videos and podcasts" like the one I posted above.

After looking around on this website I found some videos that would not only be helpful for professionals, but students as well. There are demonstrations of techniques, interviews with therapists and patients, and many other unique videos. I'd suggest you take some time and visit The Physical Therapy Channel.

Article courtesy of RehabCare Student blog. RehabCare provides college recruiting for Physical Therapists, Physical Therapy Assistants, Occupational Therapists, Occupational Therapy Assistants and Speech Language Pathologists.


Last week while trying to recover from the flu I was contacted by Andy Goodwin of Agency Seeker asking for a link from Recruitment Views, at the time I was in no condition to do anything until now.

I get many requests, but I thought I would give them a mention as I felt it was a good tool for recruiters and an alternative to Agency Central.

Where I believe Agency Seeker wins is in its ease of use and a modern clean friendly design, but where they stand out is by giving you more for your advertise spend, as you can advertise your recruitment roles and your general vacancies at the same time, a bit like a one stop shop.

One thing is for sure it is going to be difficult for them to make their mark due to the competition and the current state of the market, but what they have is an innovative style and with their competitive pricing policy and the ability of candidates to find their ideal agency by postcode, then they have the basis of a successful venture, certainly worth taking a look.

Stephen Fowler.gif Article by Stephen Fowler and courtesy of Recruitment Views blog.


Here are ten current trends in hiring and employment screening that recruiters and hiring professionals should track in the coming year.

  1. Paperless Systems: With advances in technology, there is no longer a need for job applicants to sign a physical piece of paper or for employers to enter data on a background screening website. An "Applicant Generated Report" takes advantage of the federal electronic signature laws for a valid online signature, so that applicant fills out the screening authorization form online, then that applicant data goes directly into the background screening firm's system. There is also a trend towards integration with Applicant Tracking Systems (ATS).
  2. International Background Checks: With mobility of workers across international borders, due diligence is no longer limited to just what an applicant has done in the United States. Although there are numerous practical and legal challenges as well as data and privacy concerns, international background checks are becoming very accessible to employers.
  3. Legal Compliance: Even though the federal Fair Credit Reporting Act (FCRA) governs background checks on the national level, there are a number of states passing their own laws. This underscores the trend that background checking requires legal compliance expertise in order to comply with complicated federal and state laws. A critical element of any screening program is giving pre-advise and post-adverse notification to job applicants if a background report is used in whole or in part to deny an employment opportunity.
  4. Privacy Concerns and the Off-shoring of Data: Even though great strides have been made to fight identify theft and to protect personal data in the U.S., there is practically no legal protection once personal and identifiable information (PII) leaves the U.S. Employers need to very carefully establish whether a background firm is sending data off-shore for processing and, if so, employers need to know what country is being used, what information is going off-shore and what privacy protection is in place.

The concern for employers? If it gets out that you are using a screening firm that sends applicant data overseas, would applicants want to apply to your organization?

  1. Accreditation of Screening Firms: For many employers, it is difficult to distinguish among screening vendors. The National Association of Professional Background Screeners (NAPBS) is in the process of developing accreditation standards. In the meantime, the following website has a helpful article and link to a sample Request for Services (RFP) that may help employers determine how to select a screening service.See: http://www.esrcheck.com/SelectingBackgroundScreeningFirm.php
  2. Rights of Ex-offenders to Get Jobs: There is an active movement in the U.S. to help ex-offenders obtain gainful employment. Without a job, an ex-offender is likely to end up back in custody, and unless we as a society would rather build more prisons than schools and hospitals, a way is needed for ex-offenders to get back to work. In addition, there is a greater likelihood that an employer could be sued for discrimination if an ex-offender is denied employment without a business justification. A related issue is the use of credit reports in hiring, which is also coming under scrutiny as a form of discrimination if used improperly.
  3. Increased Screening of Temps, Independent Contractors and Vendors: Some employers have well-thought out screening programs for their employees, but routinely allow temporary workers, independent contractors and vendors access to their premises, clients, or computer systems with no idea of who they are. Employers need to examine their practices for screening members of their extended workforce and vendors.
  4. The Use of Search Engines and Social Networking Sites: Employers will increase their use of search engines and sites like Facebook and MySpace to screen applicants. However, there are a number of pitfalls, such as obtaining information that is potentially discriminatory or not authentic. In addition, the issue of whether applicants have a "reasonable expectation of privacy" in their social networking sites has yet to be determined, since there are strong arguments that not everything on the web is fair game for employers to use.
  5. The Use of Criminal Databases: Although large criminal databases are a valuable secondary tool with millions of records, employers are beginning to understand that those databases are not a replacement for a county criminal search but rather a supplemental search that may lead to other counties to check.
  6. Ongoing Screening Post-hire: New tools make it possible to screen employees periodically after they are hired. However, thought must be given to the type of screening and what to do with any negative information. Such screening also uses databases, which can have a high rate of "false positives" and "false negatives" when used as a standalone tool.

Article by Lester Rosen and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


In the past few months I have seen a number of articles written and been in a number of discussions surrounding the idea of "Employee Referrals." Often times, the discussion focused on the importance of employee referrals and the true value they bring to a company. In addition, many of the articles and discussions focused around the "how-to" of building a program, implementing it, it ROI (return on investment), costs, and all of the other pieces of a "program."

My question is why employee referrals need to be a program at all? When looked at objectively, should this not be a lifestyle? I have heard time and time again that all employees need to be recruiters. I fully agree with the statement, but why is there the need for incentives for employees to act as recruiters, or incentives to speak to others positively about your company?

If it is focused on and supported by senior leadership, a company can transition from an employee referral program to a lifestyle of attracting top talent through referrals. Take a moment and think about the last time you purchased a car. When you were speaking with your friends, colleagues, family, etc, about what type of vehicle you should purchase, every person you spoke with had an opinion. In fact in a majority of cases their opinion probably reflected the type of vehicle they owned. Now think of almost any other decision you make or item you purchase - from a home, to what state to relocate to, to the type of furniture or type of TV you should buy. I bet that in almost every case, the people you spoke with had an opinion and generally influenced you either toward or against the type of product they own or use. In this same fashion we can transform our workforce to respond similarly when discussing job opportunities with their friends and family members.

What shapes a person's opinion?

There are several different factors that shape a person's opinion, but really it comes down to this. Do they like it or not. Sure, there are factors that contribute to their decision, but when asked about your home, neighborhood, job, car or any other tangible item you either have a favorable or a negative impression. Product-based companies spend fortunes on shaping the way customers view their products. Similarly, in our work environment, we need to view our employees as the consumers and the jobs as the product. We need to focus on job quality, our commitment to develop our employees professionally, recognizing employees for their good work, treating them fairly, rewarding workers for their contributions, and lastly, providing an environment where the employees are excited about their work, their peers, and their company.

There are several articles written about each of these points, and a lot of theory, but the bottom line is, are you doing it? Once you can confidently answer, yes, you have a solid product that you are excited about marketing, and your employees are excited about sharing as well. Many of the items discussed above take time and resources to implement, but there are a few very subtle things employers can do right now to turn employee referrals in to a lifestyle.

When we are out in the community we receive questions about our vehicles, apparel and a host of other items. Many of these questions begin with, "Where did you get that?" You can fill in the blank. Along these same lines we can put our employees in a position where they are asked, "What is it like to work at ...?"

Now you are asking yourself, how do I prompt people to ask me about my work? In order to tell others where you work, it is a matter of your employees becoming a brand for the company. In a couple of recent surveys employees indicated they did not want to be a walking sales board for their company. When they were asked why not, the number one answer was they wanted to separate personal time from work. The second most popular answer was that they didn't feel strongly enough about their employer to speak about it or show any loyalty. Several companies sell apparel with their logo on it, and I think this is great, but make the apparel a part of your recognition program. Base it on work and earning it with real measurable results. This way, only a select few get to wear the company jacket and it becomes an item they work for and are proud of when they get it.


There are literally hundreds of ways to make your employees ambassadors for your company, but if you take away nothing else remember these points:

  • Make referrals a way of life for your employees
  • Remember, your employees are the consumers and the company is the product
  • Make it a privilege to wear the company brand.

If you work toward this goal as recruiters you will find you not only have more candidates, but more passive candidates as well, more quality and, in all honesty, a more exciting culture and atmosphere at your company.

Article by Ryan Loken and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


The TSA recently announced new requirements for flyers. It is aimed at reducing the number of passengers inadvertently delayed or unable to fly just because their name is the same as someone on the list. Name, date of birth, gender, etc. will be collected by airlines and submitted to the TSA. This will speed up the process and ideally limit the number of people incorrectly stopped.

But how does this compare to your criminal records check? Faithful readers of our blog, newsletter, or podcast listeners know we often talk about identifiers and obligations to ensure the information we share is accurate and up to date. State and federal law, not to mention good ethics and overall business sense, demand it.

So how do we do it? We compare these identifiers to information on file in the courthouse. When we find a criminal record for John Smith, we use the date of birth, the SSN, the Driver's License, etc., to confirm if it's the John Smith you're hiring to be your next latex salesman. Just like the TSA. Similar processes and safeguards designed to serve the same purpose. More information ensures accuracy and reduces risk.

How do we think this will be perceived? Privacy advocates, likely unhappy. More information collected and stored in databases. Security advocates, probably happy. Families traveling with small children anticipating a shorter security line? Definitely happy.

Article by, Kevin Bachman and courtesy of EmployeescreenIQ


The physician shortage in the United States is real and getting worse, according to a Jackson & Coker industry report. Although the physician shortfall has impacted hospitals and medical groups of all sizes, there are, nonetheless, steps being taken to address the problem in significant ways, with promising results.

Some alarming statistics

  • According to the report, the physician shortage in the US is real and getting worse. Documented statistics show:
  • Nearly one-third of practicing physicians are 55 years or older and likely to retire in the next decade.
  • There is an estimated shortage of 60,000 primary care doctors nationwide.
  • 56 million Americans--nearly a fifth of the entire U.S. population--do not have access to a doctor based upon current practice shortages.
  • In fact, in the plains and panhandle areas of Texas, 27 counties do not have a single physician.
  • The Dept. of Health & Human Services' Health Resources and Services Administration projects a shortfall of at least 55,000 physicians by 2020, mainly in non-primary care specialties.
  • The Health Policy Institute of the Medical College of Wisconsin predicts a more extensive shortage by that time--200,000 additional doctors needed.

Proposed solutions

  • A number of steps are being taken to remedy the shortfall of practicing physicians, according to the report:
  • The American Association of Medical Colleges (AAMC) has called for a 30% increase in medical school enrollments by 2015, an increase that would result in 5,000 new M.D. students annually.
  • The AAMC also is looking more closely at new options for U.S. medical students to study abroad and return to the United States to complete their residency and begin practicing medicine.
  • Since the American Medical Association (AMA) lifted the moratorium on medical school accreditation in 2003, four new medical colleges have been accredited, with six more slated for accreditation in the near future.
  • At the federal level, the "United States Physician Shortage Elimination Act of 2007," though stalled in committee, recommends measures such as making grants to community health centers in order to establish either new or alternative-campus accredited medical residency training programs.
  • Another recommendation is to increase the National Health Services Corps awards as a stimulus for physicians to care for underserved populations.

Some of these recommendations posit solutions that will come to fruition years from now. Meanwhile, how are hospitals and health organizations responding to the crisis? In light of the looming physician shortage, hospitals are adopting a more flexible staffing model, according to an accompanying survey in the Jackson & Coker Industry Report entitled, Addressing the Physician Shortage.

The survey was commissioned during August and targeted hospital administrators, including CEO's, and in-house physician recruiters. The hospital sizes varied from under 50 beds to over 200 beds. The service areas ranged from under 50,000 residents to well over 500,000. In terms of community type, 49% of hospitals were situated in rural areas, and almost 30% were located in urban areas. Three-fourths of the respondents were associated with not-for-profit hospitals, and 10% were affiliated with for-profit hospitals. Twenty percent indicated that their hospital was a teaching institution, versus 67% that said theirs was not a teaching facility.


What means are hospitals taking to address the physician shortage? Here are some significant survey findings:

  • 26% of respondents noted that their facilities promote job sharing among doctors, with some programs involving 16 or more physicians.
  • Using locum tenens (temporary) physicians provided helpful relief for 20% of hospitals represented.
  • To achieve permanent hires, 40% of hospitals rely on regular visits to residency programs to source new physicians.
  • 61% mentioned relying on professional referrals for sourcing candidates as being particularly beneficial.
  • Increasingly popular with job seekers, web-based employment postings were favorably rated by 74% of survey respondents.
  • According to 73% of hospital administrators and recruiters, using outside search firms is an effective tool in physician recruitment.

For most hospitals, meeting staffing goals in light of the physician shortage is no small task. Utilizing innovative sourcing techniques and recruitment strategies is certainly useful in achieving this objective. "A shortage of physicians means that communities are underserved and patients are not receiving adequate medical attention," says Sandra Garrett, president of Jackson & Coker. "Whatever means are useful in remedying the problem will certainly contribute to improving health care delivery across the board. It's encouraging that proposals have been made and steps taken to address this critical need."

Recruitment methods

What are the favored approaches of hospitals and healthcare facilities for sourcing candidates selected for permanent employment? Forty percent of respondents felt that visits to residency programs were somewhat effective, 18% believed they were generally effective, and five percent said they were very effective.

What about professional referrals as a recruitment strategy? Five percent of participants believed that professional referrals are not particularly effective. One-fifth felt that obtaining referrals was only somewhat effective. On the other hand, 61% indicated that this approach is generally effective or very effective.

Providing job notices to professional societies was viewed less favorably. Over one-third of respondents said that approach was not effective. Only 43% felt it was somewhat effective. And a mere 8% said it was effective or very effective.

A traditional means of recruiting permanent doctors is to rely on medical journal advertising. Over one-third of hospital administrators and recruiters indicated that this was not an effective means of sourcing qualified candidates. Forty percent said it was somewhat effective. However, only 12% maintained that this approach was effective to some degree.

Internet job postings have become more popular and effective, according to the survey results. A mere 14% believed web postings were not generally effective. However, 38% felt Internet recruitment was at least somewhat effective. According to 27% of respondents, web-based recruitment was viewed as effective, and nine percent considered this strategy as very effective.

Lastly, the survey focused on the place of recruitment firms as part of a comprehensive staffing plan. In the judgment of 15% of participants, using recruitment agencies appeared not to be generally effective. However, twenty-seven percent believed using outside recruiters was somewhat effective. Furthermore, 46% maintained that turning to recruitment firms was effective, at least to some extent.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Working in the Recruiting or HR Profession, you are judged on the caliber of talent you represent. People are the crown jewels of a company. For you personally, to become successful at presenting top talent, you need a bank full of human capital.

There is a shortage of Top Talent due to the aging baby-boomers who will cripple companies that are not able to attract top talent. Your job as a recruiter is to accumulate talent. Develop your skill as a talent scout, become an energetic recruiter, and help build a network and database of high performers. Recruitment must become a part of your everyday consciousness. Be on the lookout for talent all the time. Don't wait until you have a specific opportunity. Always be interviewing top talent.

Where can you go to find talent? On an airplane, in church, a soccer game, at some conference or business meeting - you name it. The secret is to never stop scanning the social landscape. Just watch people and pay attention to how they handle themselves. Who stands out? Who can be your next top referral source for top talent?

Scouting is only half the job. You also must craft your selling message. Nail down your organization's major points of appeal so you can romance those people who show promise. The idea is to make yourself a MAGNET FOR HIGH-QUALITY PERFORMERS.

Why should someone have you represent them as opposed to another recruiter? What really separates you from your competition is "YOU!" It's the level of commitment you make to this profession and the word-of-mouth advertising that is created by the excellent job you do.

When you know you can't place a candidate because they don't have the stability, experience or skill level that your clients want, do you provide this candidate with other sources they can utilize? Do you waste their time and YOURS conducting a thorough interview, or do you conduct a "courtesy interview" and tell them what they need to do to become more marketable.

Most recruiters waste an amazing amount of time conducting long interviews with candidates they will never place and then taking all the "status" phone calls they receive from these candidates. You need to stop doing that - TODAY! Identify alternative resources you can provide for these candidates.

If you want to DOUBLE YOUR CANDIDATE flow starting today... take out all of your application forms from the past six months and call the last two places of employment for all your candidates and ask for them (not their current employer). The person who has replaced them often has the same credentials as your candidate!

When you are making Recruiting Presentations, have a "blind list" ready to email to this person's home address that lists a sampling of your current opportunities. This will help you build a database of everyone you have contacted. You will be amazed how many referrals you will receive. Just think of how many people forward jokes on the Internet. That same type of Lateral Marketing takes place when you forward job opportunities.

Becoming a relentless talent scout also involves fine tuning your ability to ask for and receive referrals. When you ask someone, "Who do you know?" they think you are asking about their current co-workers. Often loyalty prevents them from giving you a name. If you ask them, "Who AT YOUR LAST PLACE OF EMPLOYMENT"... you will receive more referrals.

If you currently have an abundance of top talent and you are filling every opportunity you have available, you might not have to change the way you are attracting talent. If not, implement some of these ideas and always look for new talent to represent! It's important to use many different sources of talent and you need to also learn how to strategically utilize some of the Social Networks.

One of the most important decisions made by companies is the talent they hire. You play a very important part in that process. NEVER FORGET - it is the recruiter with the CANDIDATE who will win in the future! If you become a relentless talent scout, you will increase your effectiveness and success.

Article by Barbara Bruno and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Employers have revised original hiring projections and now expect their college hiring to stay even with last year's levels, according to a new report from the National Association of Colleges and Employers (NACE).

In light of volatile financial markets this past month, NACE recently re-polled employers that had provided hiring projections in August. The result: Compared to their earlier projections, responding employers expect to decrease their hiring levels by 1.6 percent. However, in comparison to their actual hires from the Class of 2008, respondents expect to hire about 1.3 percent more graduates from the Class of 2009. (See Figure 1.)

"Overall, hiring looks flat for now and some employers are indicating some movement to cut back," says Marilyn Mackes, NACE executive director. "In August, approximately one-third of employers said they were going to trim their college hiring; in our current poll, however, 52 percent said they were going to adjust their college hiring downward." (See Figure 2.)


The decreased expectation for college hiring that occurred between August and October was broadly felt across industries. Only government as a sector saw a significant increase in hiring expectations, while manufacturing and professional services remain essentially flat. All other industry categories decreased their hiring expectations for the Class of 2009. (See Figure 3.)

"Consequently, many of this year's graduates will find fewer openings available to them and may have to consider different types of opportunities, industries, and organizations than they planned. Most importantly, they need to use the resources available to them through their campus career center to help them identify and connect with potential employers," says Mackes.

NACE will continue to monitor the job outlook for the Class of 2009 and will report on hiring projections as they relate to changes in the economic environment. NACE's Salary Survey Winter report, scheduled for distribution in late January, will provide a first look at demand for new college graduates by specific discipline.

Figure 1: Hiring projection trends
Projection Mean Median Total
08-09 Projected Hires (October poll) 141 30 19,797
08-09 Projected Hires (August poll) 143 35 20,117
07-08 Actual Hires 139 30 19,542




Figure 2: Change in college hiring expectations
2008 vs. 2009, by reporting firms
Change 08-09 Number of Respondents Percent of Respondents
Decrease 73 52.1%
No Change 19 13.6%
Increase 48 34.3%
Total 140 100.0%








Figure 3: Percent change in hiring expectations, August to October, by industry
Industry Percent Change

Agriculture

-14.2%

Construction

-19.6%

Manufacturing

0.3%

Distribution & Utilities

-17.6%

Trade

-7.4%

Finance & Insurance

-6.2%

Business Services

-3.1%

Professional Services

1.7%

Government

19.8%

Since 1956, theNational Association of Colleges and Employers (NACE) has been the leading source of information about the employment of college graduates. NACE maintains a virtual press room for the media at www.naceweb.org/press/.


The Daily Monitor, a Ugandan newspaper, has exposed a con taking place at the country's largest and oldest university. Makerere University has become the target of a degree fraud scam most likely perpetrated by members of its own staff and a contractor hired to speed up the degree issuance process. The newspaper was able obtain a fake transcript from the university and then receive verification from the Academic Registrar that the transcript was genuine.

This is a trend that I think will definitely increase over the next few years and criminals get smarter and technology becomes more advanced. Schools should conduct background checks on employees that will have access to confidential student information and important tasks such as issuing degrees and awarding financial aid. There are numerous opportunities to commit fraud in these areas. Schools need to recognize this and protect themselves as much as possible.

In addition, employers should always conduct education verifications on prospective employees whose position requires a certain level of education and/or a primary course of study. There is no question that fake degrees are being sold worldwide. The question is: Who's buying? Could it be your applicant?

Article by, Natalie Beck and courtesy of EmployeescreenIQ


In many companies, strategic planning is an annual activity that involves whisking top executives off-site to discuss the future of the enterprise.

The goal is to create alignment around a well-thought-out strategy that will provide continued success for the organization.

The result is often a voluminous document filled with more tasks and initiatives than cannot reasonably be completed while still maintaining the current business operation. In other words - a select list of great ideas that may or may not come to fruition while dust gathers.

What are the key flaws in the traditional strategic planning process? How can we improve the process? Is deliberately seeding the corporate rumor mill the answer? Continue reading ...

Article by, Paul Plotczyk and courtesy of Work Systems Affiliates


Often, people wonder how billionaires like Sam Walton, Carl Icahn and Warren Buffett not only amassed their wealth, but were also able to maintain it. Mark Stevens, founder of MSCO, in his book, "Rich is a Religion," says it's all about the way they view(ed) money. One definition of religion, according to Merriam-Webster, is a cause, principle, or system of beliefs held to with ardor and faith. It's that definition that Walton, Icahn, Buffett, and Stevens himself apply to money. They don't worship it as a false idol or horde it like misers. They enjoy their wealth without squandering it.

"Rich is a Religion" is filled with anecdotes, illustrating Stevens' point. Sam Walton, for example, bought a house in the suburbs on a street like any other. The only luxury was a tennis court because Walton loved to play tennis. Since he was getting older and the hard cement surface was hard on his knees, Walton didn't play tennis as often as he once had. When asked why he didn't get the court redone with clay or some other softer surface, it was Mrs. Walton who answered. She said that resurfacing the court would require hiring someone to maintain it and that, apparently, was not considered a practical way to spend their money.

Stevens' book isn't a how-to for getting rich. Instead, it's an explanation of what kind of behavior modification is necessary to amass the kind of wealth that will make a person totally financially independent. What's complete financial independence? It's being able to write a check for anything you want or need, he says. Stevens decided to practice the religion of the rich after watching his father literally stress himself to death, leaving his family almost penniless, because he didn't understand or practice the religion of the rich.

It's not impossible for everyone, recent college graduates starting their first entry-level jobs, college students working on paid internships, or anyone with the discipline to practice the religion that helped Stevens, Buffett and others to become financially independent. He points out that one reason most people today will never become rich is because they believe that the appearance of wealth is more important than actual wealth. Stevens begs to differ. The most important wealth you have, he says, is the wealth that no one else ever sees. Keeping up with the Joneses will keep you in the poor house, he warns.

It takes more than simply saving part of the wages from an entry-level job or internship. It takes the discipline to consistently put away a certain percentage of each paycheck, invest that money wisely (Stevens advises finding a reputable, trustworthy financial planner), never touch the money in a savings account for indulgences, and always live slightly below your means.


You've conducted both rounds of interviews, narrowed the field to a single candidate and made a hiring offer; contingent, of course, on a reference and background check. Now it's time to get on the phone and check the references they've given you. Right? WRONG!

Timing is Everything

According to Yves Lermusi, CEO of online reference check service Checkster, it is best for hiring managers to conduct reference checks on candidates before the second round of interviews.

Rather than viewing reference checks as an administrative detail that only very rarely disqualifies a candidate who has already been selected, Lermusi recommends making them an integral part of the decision-making process. He says:

"Do not make the common mistake of confusing the reference check with the employment verification process. Reference checking is not about confirming, for instance, that your candidate, who claims to have reported directly to the CEO and worked for that company for two years, has done just that. Instead, reference checks serve to obtain information about a candidate's performance, as reviewed by their managers and peers. Performing the reference check at the end of the process ... is a waste of time." Continue reading about better reference checks ...

george lenard.png Article by George Lenard, the originator of George's Employment Blawg, has over twenty years of experience in all aspects of labor and employment law, including preventive law as well as litigation. His special interests include employment discrimination, sexual harassment, and noncompetition agreements. He is currently a managing partner with Harris, Dowell, Fisher & Harris, L.C., in St. Louis, Missouri, and lives in the suburb of University City with his wife and family.

I have been writing about utilizing social media and social networking to connect to candidates and build candidate communities here on EXCELER8ion for about 3 years, and in just the last 6 months, I have felt a very powerful wave of corporate acceptance and understanding that they need to have a social recruiting strategy. Large corporate clients are asking en masse to have their teams educated on social recruiting techniques and it is the number one topic that I am asked to speak about.

Does this mean that you should launch a blog (like my favorite MicroSpotting.com), start a facebook page or use Twitter to hold public chats with candidates like E&Y, or should you develop a YouTube channel to distribute video like Deloitte? Should you create widgets to distribute your jobs, events, and other career related content? Should you develop a social game or an employee social network where candidates can interact and ask questions to get the insider's perspective?

Maybe you should do all of this. But before you buy into the latest service trying to sell you a socket page or build you a community - Do you know the status of your Employer reputation online?

Are you regularly monitoring what people find in Google when they search for information about working for your company? (and they are searching - to the tune of hundreds of thousands of career related searches every month.) Do you know what people are talking about as it relates to working for your company? Do you know who is talking, where they are talking, if it is positive - negative - or just neutral, and why?

No, this isn't a test. Auditing, analyzing, understanding, and monitoring your online employer reputation should be the first step to developing a successful social recruiting strategy. Without first listening to and understanding what people are already saying about you as an employer, without knowing what issues exist or topics that are already being discussed - your company is in no position to begin effectively participating.

Launching social recruiting initiatives without understanding the state of your online reputation first can be a recipe for disaster. You may discover that launching a recruiting blog is the way to go, but you might also discover that there are issues that are actively being discussed that should be addressed as a first step.

So how do you gather this info about your online reputation? Google "Online Reputation Management" and you will find a myriad of resources from how to set up Google Alerts to full monitoring software packages such as Radian6 and SM2.

The information that candidates find online about you as an employer can be highly influential and considered more credible than the info they find on your corporate career site. I will cover these options, time needed, and how to tailor/focus your monitoring efforts to discussions that affect Employer Brand and candidate opinions specifically in the weeks to come.

Article by Julian E. Seery and Shannon M. Seery and courtesy of exceler8ion blog.


iProfile.org, a free online CV, conducted an experiment during National Identity Fraud Protection Week (UK) which showed that job seekers are risking identity theft when sending their CV's to potential employers. iProfile placed an advertisement in the newspaper for a position with a fake company just to see how many applicants would forward their CV to the company without first checking that the company was legit. If certain keywords from the advertisement were searched online, it would take them to a web page which stated that the company was fake. According to Rick Bacon, CEO of iProfile, "We were shocked to find that 68% of people sent their CV into our fake job advert without doing any background checks first."

According to this article:

"Typically, criminals need just three out of fifteen key pieces of information to commit identity fraud - the average CV received as part of the experiment contained eight pieces of information. 61 CVs (57%) included a date of birth, despite this no longer being a requirement due to age discrimination laws, and 98 (91.5%) included a full address. A further 20 (19%) put others at risk by providing full details of references. One even included the applicant's passport number and national insurance details."

If this experiment tells us anything, it's that checking out the companies one is applying to is equally as important as companies checking out the applicants they are looking to hire. It's all about protecting oneself from a harm that could easily be avoided with a simple background check. Also, it wouldn't hurt to re-evaluate what information is included on the CV or resume. I really can't think of a good reason why any company would need your passport number...

Click here to read "iProfile.org warns job hunters to secure their CVs to protect against identity theft"

Article by, Natalie Beck and courtesy of EmployeescreenIQ


A recent survey of 1134 senior executives reveals a significant increase in the number of employers offering work-life balance programs - from 8% in 2006 to 25% today, according to BlueSteps, the career management service of the Association of Executive Search Consultants (AESC). Perhaps as a result, the number of senior executives who feel their work-life balance has improved in the last five years has also risen - from 35% of respondents in 2006 to 40% today. In addition, fewer respondents of the survey report increased working hours in the last five years - from 59% in 2006 to 54% in 2008 - and fewer executives have been working longer hours due to a heavier workload - from 46% of respondents in 2006 to 39% today. In fact, when compared to the same poll conducted in 2006, key findings suggest that 66% would not consider working fewer hours if it meant a proportionate decrease in earnings, rising from 62% in 2006 and that 60% indicate that the 24/7 lifestyle brought about by globalization and technology, such as the Blackberry and omnipresent internet, has caused them to have less leisure time, with little change from 2006 (59%). "In the last two years, employers seem to have better grasped the delicate act of helping their employees to balance personal life and work," notes Peter Felix, President of the AESC. "This issue has become a genuine concern among senior executives and therefore needs to be addressed within corporate culture. The latest survey results suggest that the work-life gap is narrowing as companies begin to see the benefits of a healthy work-life balance," Felix adds.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


In today's recessionary economy and with the recent fall of corporate giants like Lehman Brothers, and Bear Stearns, many forward-thinking Global 2000 companies are briskly and strategically investing in recognition and rewards programs that help provide psychic income, igniting motivation and enhancing worker productivity. Experts agree that companies who find effective strategies designed to engage employees and enhance loyalty hold the promise of emerging out of this recession in a position of strength with their best talent focused and intact. "The only way organizations are going to survive an uncertain economy is with the willing and enthusiastic support of a focused, fired-up and capably led workforce," says Bill Catlette, co-author of 'Contented Cows Moove Faster', in the June 9, 2008 issue of Incentive magazine.

Fortune 500 and Global 2000 companies are turning to on-demand strategic recognition solutions as a cost-effective and high impact means of recognizing employees with smaller rewards given year-round. This approach, according to Globoforce CEO, Eric Mosley, is the how of keeping your workforce fired-up during these trying times. Employee recognition initiatives are crucial in times like these as they help keep employees focused on key goals and dedicated to their jobs, as well as motivated and loyal, which can impact your company's performance and help it maintain or gain a competitive edge," says Mosley, a 2008 Ernst & Young Entrepreneur of the Year Award finalist. "The key is deploying a cost-effective and strategic recognition effort that allows for smaller awards that can be given out frequently and are tied to company values and goals. These awards can do wonders to surprise and delight employees, as well as keep their minds from slipping into a psychological recession along with the economy."

Five Tips for Using Recognition to Manage Employee Engagement in Tough Economic Times, include:

  1. See your employees as assets, not costs;
  2. Let your employees know they and their work make a difference;
  3. Counter employee confusion and discontent over actions such as layoffs or reorganizations with constant communication;
  4. Boost performance through recognition when merit increases become cost prohibitive;
  5. Optimize strategy execution through reinforcement of effective implementation.


Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


As a business owner or manager, it's important to take proactive steps toward making sure that your employees are ready and able to handle the technological and environmental changes that are likely to impact your business. It's important to remember that employee training doesn't stop with your new hire orientation procedures. Organizational training needs are ongoing, particularly in the rapidly changing 21st century workforce.

Needs Assessment for Strategic Planning
The best way to make sure that you are providing employees with the training needed to position your business for long term success is to engage in an ongoing needs assessment process at both the organizational and individual levels. The process of needs assessment involves developing an understanding of where your organization is now, in terms of employee skills, and where it needs to be in the future.

Individual needs assessment involves looking at your employees' current skill levels and identifying any gaps that exist between their current abilities and what they need to be able to do, now and in the future. At the organizational level, strategic needs assessment involves identifying gaps between the skills that exist across the organization and the skills that need to be in place to accomplish the company's long term strategic plans.

Targeted Training
Once you have conducted a thorough assessment of your organization's training needs, you can identify which gaps are actually training issues. You can begin implementing an employee development plan designed to make sure that your workforce is positioned to take your organization forward toward accomplishment of its long term strategic planning goals.

Depending on your organization's goals, and the market it which it operates, your workforce may need both technology and soft skills training. An important part of strategic planning is identifying the technological and environmental factors that will allow your organization to become or remain competitive now and in the future.

For example, leadership and management training can be an important component of succession planning. Additionally, providing employees with training on how to use software applications can enable companies to automate various aspects of production and delivery processes.

Workforce Development Benefits
By encouraging necessary employee skill development training, you are playing an important role in fulfilling your company's long term staffing needs. Companies that are committed to providing employees with training opportunities enjoy the benefits of improved employee satisfaction and retention. Keeping highly trained and motivated employees can help your organization continue


Article by, Randall Olson, the Director of Information Technology for Mobile Technical Institute & MTI Business Solutions (http://www.mobiletechwebsite.com). He oversees the firm's high stakes certification testing center, conducts computer application training, and manages MTI's online learning programs. MTI is a full service training and consulting firm, providing open enrollment and on-site employee development training, HR consulting, database development, and website solutions. For free career and business development tips and advice, see http://www.DailyCareerConnection.com and http://www.DailyBizSolutions.com.

Article courtesy of the Recruiting Blogswap, a content exchange service sponsored by CollegeRecruiter.com, a leading site for college students looking for internships and recent graduates seeking entry-level jobs and other career opportunities.


Hi All,

I've been sick all week so my blogging came to a grinding halt. But I'm glad to say I'm on the mend!

So, here's something bound to cause some controversy. I came across this article on BNET.com blogs. Author Mark Bauerlein, a 49-year-old professor of English at Emory University and a former director of Research and Analysis at the National Endowment for the Arts, thinks that Millennials could be the dumbest generation our world has ever seen.

Mark feels so strongly about this that he has written a book about it, aptly entitled: "The Dumbest Generation: How the Digital Age Stupefies Young Americans and Jeopardizes Our Future (Or, Don't Trust Anyone Under 30)".

His website claims: "50 million minds diverted, distracted, devoured!" According to Bauerlein, Gen Y's insatiable media habit imperils the future as it instills a "brazen disregard of books and reading" that leads to a "neglect [of] enduring ideas." As a result, the kids are bound to a long adolescence, a semi-permanent immaturity.

Although short attention spans and a hunger for media certainly are key traits of Gen Y, I can't agree with him on his opinion of them being "dumb". I actually think they are a very bright generation who will do great things for our country and businesses. Plus, I'm a GenXer and I have a short attention span and I like new media...maybe I'm a Millennial trapped inside of a GenX body? He'd probably think I am stupid, too, just because I like "them".

Perhaps he has a couple of teenage children whom he doesn't like?? Hmmm. Maybe they don't like him??

I don't know the answer, but I found the topic of his book amusing. And I found the fact that he felt so passionately about this to write a book even more amusing.

If you read his book, or check out his website, I'm curious to know your thoughts about this!

I wonder what his Gen Y students think about this??

His website url is even: www.DumbestGeneration.com

Bye for now.

Lisa Orell.jpgArticle by Lisa Orrell, Millennial & Generation Relations Expert and courtesy of Lisa's Generation Relations Blog


With a host of projects to complete for clients, how do you capture your ideas?

A platform I use is software for mind mapping is Mindgenius as you can integrate your mind map into a Word document, a PowerPoint presentation,save as a PDF or even a web page.

But what if you have a limited budget or are not sure that mind mapping is right for you - are there free online tools that you can use?

Here are a few that I've found and have registered for:

Flowchart.com - an online multi-user, real-time collaboration flowchart software - at the time of writing this article I have applied for an access code as Flowchart is in Beta but have not received it as yet.

Spinscape.com - offers a free and paid for version (to collaborate with others you need to use the paid for version). I didn't find this the easiest of mind mapping software to be able to use though there are video's you can watch on how to use the service. I also did not seem to be able to export the test mind map I created in a format of a mind map (it printed as a list not a map) when I exported my mind map to PDF using the free version of Spinscape - this is a screen shot I took of the mind map I created.

Bubbl.us - definitely worth exploring as a free service. While the interface is not as sexy as some websites I've come across, the mind mapping was really intuitive and only took a few seconds to get started. You can email a link to a friend to ask them to collaborate on the mind map with you. You can export the mind map as a PDF or even access the embed code to add it to your blog or website. And it's easy to change the colours and print out your mind map.

So as you are planning your next project and have a team you are working with, why not consider mind maps as a way to outline the project. And with free online tools like Spinscape and Bubbl.us available you can even collaborate online wherever you are in the world and don't have to be tied to your own PC or laptop.

What free online mind mapping software do you recommend?

Krishna De.jpgArticle by Krishna De and courtesy of Biz Growth News blog


Online training has a number of benefits for companies who deal with the challenges of providing effective training to their employees on an ongoing basis. Delivering high-quality, consistent training classes and programs to diverse populations of employees via traditional learning methods can be very challenging for a number of reasons.

Challenges of Traditional Training in Corporate SettingsScheduling time for a number of employees to attend instructor-lead training sessions at a particular time can be very difficult, particularly in smaller organizations and departments. It isn't always easy, or even possible to choose a time that will work for everyone who needs to attend.

No matter how carefully training sessions are planned, it seems that something always comes up at the last minute that keeps one or more of the employees from being able to attend a mandatory training session. When this happens, some of the employees get the training they need, and others do not.

While additional training sessions can always be scheduled at a later date, two instructor-led training sessions are never exactly the same. Even when the same training agenda is followed, there will likely be some inconsistency from one session to the next. When employees are going to be held to the same performance standards, it is vital to be sure that they all receive the same training.

Advantages of E-Learning in Corporate Training

With online training, there are benefits in terms of both scheduling convenience. Since e-learning is designed to be delivered on-demand, scheduling group training sessions is not an issue with this type of employee training. Employees can participate in online training as a group or individually, as allowed by their schedules.

With e-learning, content will remain consistent from one learner to the next, because of the manner in which online training is developed and delivered. The intervening variable of class composition and instructor personality is removed from the mix with online training. For training and human resources managers who are responsible for ensuring that all employees have equal access to training, this advantage is priceless.

An additional advantage of e-learning is the self-paced nature of the instruction. Those who require remediation can spend time acquiring the skills they need without being singled out in a classroom environment as being slower than their peers. Those with advanced skills can move quickly through the training materials, accomplishing the training objectives and goals at a pace that works for them.


Article by, Mary G. White, M.A., SPHR, the Training Coordinator for for Mobile Technical Institute & MTI Business Solutions, where she specializes in human resources, management, and marketing training. She teaches open enrollment classes for MTI, provides on-site corporate training, and frequently speaks at conferences and association meetings. MTI also provides a variety of consulting services, including IT Training, certification testing, HR consulting, custom database development and website solutions. For career and business development tips, see MTI's blogs, Daily Career Connection and Daily Biz Solutions.


Article courtesy of the Recruiting Blogswap, a content exchange service sponsored by CollegeRecruiter.com, a leading site for college students looking for internships and recent graduates seeking entry-level jobs and other career opportunities.


Current new college graduates and those who graduated in the early 1980s are remarkably similar, not only in the economic climate and job market they face as new graduates but also in their attitudes about work, according to a new study conducted by the National Association of Colleges and Employers (NACE).

NACE compared the attitudes of the college Class of 2008 to those of the college Class of 1982, based on current survey results and those of a similar study conducted by the NACE Foundation in 1982.

"On work-life balance issues, the Class of 2008 and the Class of 1982 have nearly identical views," says Marilyn Mackes, NACE executive director. "They share an expectation to work hard and make trade-offs for their job."

Highlights from the report show:

  • Eighty-seven (87) percent of 2008 graduates expect to work more than 40 hours a week--as did 87 percent of Class of 1982 graduates.
  • Forty (40) percent of 2008 graduates say they were willing to spend six or more nights away from home a month for their job; in 1982, 34 percent were willing to make the same trade-off.
  • When asked about the importance of the job in relation to other aspects of life (family, health, community, free time, and so forth), 2008 respondents rated the job as more important or less important in the same pattern as did 1982 respondents.
  • Graduates from both generations rated family, health, happiness, and ethics as more important than the job, while both groups said community, free time, and vacation were not more important than the job.

"Where we see differences between the generations are in the attributes they seek in employers," says Mackes. "Today's graduates are focused on security and stability: They are looking for an employer that offers opportunity for advancement, job security, and a good benefits package. Those who graduated in the early '80s were more focused on self-actualization. They looked for organizations to provide them with the opportunity to use their skills, the opportunity for personal development, and recognition."

Since 1956, theNational Association of Colleges and Employers (NACE) has been the leading source of information about the employment of college graduates. NACE maintains a virtual press room for the media at www.naceweb.org/press/.


Unemployment is 6.1%. The market is being described in "storm of the century" language. Recession predictions of unemployment range upwards from 10%. Changing access to money all but guarantees that business expansion plans will slow down along with hiring activity on a broad, perhaps global, scale resulting in fewer hires.

Increased layoffs will mean that, for a time at least, the ability of your firm to cherry-pick qualified candidates with fewer recruiters is increasing - or is it? Have you issued a freeze on hiring yet?

The good news may be that if you are laying off, your remaining employees, nervous about their jobs, will be less likely to leave - resulting in fewer replacement hires. Then again, getting someone to jump to you will be that much harder.

A year ago we asked CXR Colloquium members if they had contingency plans for a slowdown in the economy. Few said yes and fewer cared. But consider this scenario: What happens to your staffing organization, budget and people if your leaders put a 6-month freeze on all hiring?

Now may be the time. Get some stakeholders together and ask:

  • How will the current volatility in the US and Global markets impact staffing?
  • Are there opportunities to protect some staff by proposing them as coaches in support of layoffs?

Is it time to reassign staff to metric, referral, branding, workforce planning or other initiatives in order protect the wealth of knowledge you've built internally and prepare for a more competitive approach to staffing once the down cycle shifts back to growth?
Propose CRM efforts to engage prospects 6- months to a year or more in advance?

Article courtesy of Career Xroads, the staffing strategy connection, bringing together corporate staffing professionals who "get it" to share best practices.


Many years ago, I worked part-time in a discount department store. During that time, I often listened to my coworkers talking about the mystery shoppers who would come in from time to time. We didn't know who they were, of course, but we knew they existed. If I ever encountered one, I don't know. What I do know is how fascinated I was by the idea of being a mystery shopper, getting paid to go shopping. There's more to it than that, though.

PremierShoppers.com is a Web site that connects recruiters - yes, I wrote recruiters - and mystery shopping candidates. There are many companies in need of people to either review their companies or check out their competition and report back. PremierShoppers.com makes it easy. It's like a specialized job board and they are serious about their business. They have a resume wizard, complete confidentiality for candidates, and a questionnaire to help applicants determine what companies would fit best with their skills.

If you want to earn a little extra money or you just like the idea of getting paid to shop, maybe a visit to PremierShoppers.com can help you find the secret shopping job of your dreams.


This is not another article about how to recruit diverse candidates. It's not even about why diversity is important to your business. This article is much more about inclusion than diversity. Specifically, this article will provide practical pointers for helping you hire people likely to embrace and execute inclusive behaviors. It's these people who develop others and maximize their potential, and cultivate go-to performance in others.

Why inclusion matters

Let's first clarify the difference between diversity and inclusion. The two words have been used too interchangeably for a distinction between them to be clear. Yet, consider this simple explanation:

  • Diversity: The extent to which an organization has employees with a variety of critical characteristics.
  • Inclusion: The extent to which an organization embraces, utilizes, capitalizes on, and provides equal treatment to employees with a variety of critical characteristics.

Note that in neither case do we limit diversity to gender, race, and other dimensions that are the focus of traditional workplace diversity initiatives. We apply it to any characteristic on which people are likely to differ substantially - language, conflict-resolution style, people from sales versus people from operations, etc.

Having a diverse organization is not the same as actually engaging the diverse talent that it presents. An organization can be diverse without inclusively engaging everyone. All other things being equal, the inclusive organization wins.

But why? One reason is that the inclusive organization has more people using more skills. This will probably lead to better problem solving and execution. A second reason is that as more people participate in critical ways, their engagement is increased. This should in turn lead to better commitment and service to both internal and external customers. Third, as engagement increases, so should retention.

Examples of inclusive behaviors and why they are important

Inclusion is typically thought of in a context of diversity, and therefore addresses the extent to which all people are provided the same opportunities and assignments, not just at surface level, but down to the subtleties. Here is what inclusive behavior might look like:

  • A manager spreads important assignments throughout her group and lets all staff members prove themselves equally. She assumes that all her direct reports can handle responsibility, regardless of demographic characteristics. She sets an expectation that becomes a positive self-fulfilling prophesy.
  • A manager inherits a department that was realigned. He coaches his new team members with the same rigor as his own legacy employees, so that they can grow and contribute. He actively seeks to learn from them, since they had a different way of doing things than he was used to.

Yet, how many times have you seen a manager rely on one or two go-to people on a team? How many times have you observed legacy employees enjoying the inside track on choice assignments? That's not inclusion, and it holds the organization back. Inclusion is the subtle variable that converts diversity to productivity.

Hiring people likely to embrace inclusion

An organization that wants more go-to performers should hire people who demonstrably and inclusively see the capacity for everyone around them to achieve critical goals. Behavioral interviews have been shown repeatedly in organizational literature to be relatively valid gauges of subsequent performance. Therefore, if we can identify exactly how we want inclusion to be demonstrated, we can ask behavioral questions about how candidates have demonstrated such inclusion in the past.

Behavioral interview questions ask the candidate to provide a specific example of a time when they demonstrated a specific job-relevant skill - teamwork, getting results, attention to detail, planning and organization, using Excel, etc. For example: "Describe a situation where you had to meet a challenging deadline. How did you go about it?" Or, "Tell me about a time when you coached a staff member to embrace a difficult change. How did you do it, and how did it work out?"

The logic behind the approach is that candidates provide more in-depth information than they would with simple attitude questions. In the example about deadlines above, a candidate will provide much more revealing information by describing the specific steps taken than by generically saying, "I love a good challenge."

Behavioral interview questions that directly target inclusion

The behavioral method lends itself well to hiring for inclusive behavior. The following questions target a candidate's inclination to capitalize on the range of diverse talent and experience that others can offer.

  • Describe something you've done that shows how you try to learn from people who approach things differently than you do.
  • Tell me about a situation where you assigned a project to people with different styles or backgrounds so they could work together and learn from one another.
  • Describe an example that shows how you mentor people from a variety of backgrounds and perspectives.

Perspectives of interviewers who've applied the approach

Let's look at a few actual examples where this was done. Peggy Davis, Bureau Chief of Policy and Programs for the State of Montana, asked the following question when interviewing for a Human Resource Specialist position: "Describe a specific time when you contributed to a team climate where differences are valued and supported." Explains Ms. Davis, "I was looking for the ability to describe how people brought different strengths to a team, and that through the course of them bringing different strengths, the whole of the group would be stronger."

Mary Noel, Chief of Medicaid Managed Care Bureau for the State of Montana, asked the following question when interviewing for a Care Management Supervisor position: "Describe a specific time when you sought out the diverse perspectives and talents of others to accomplish an objective." "I asked the question to .... see how adept they were at getting advice from other people and not just relying on their own knowledge and background," explains Ms. Noel, "and to make sure they are not just going to one person all the time, that they would get a variety of perspectives."

Cary Descoteaux, Manager of Claims Quality and Audit for Neighborhood Health Plan of Rhode Island, explains: "If you can't think of a time when you've actually applied a particular practice, it is not something that is going to be ingrained in you ... Our staff reflects the diverse demographics of the people we serve, so being able to recognize, appreciate, and work with differences is essential for success with both external and internal customers."

What your organization can do

Through behavioral interviewing for inclusion, the people you hire are more likely to work and/or manage inclusively. They will also likely pursue business practices that bolster inclusion. This leads to better organizational decisions, better support for decisions, and more engagement. These of course are stepping stones to better productivity.

To travel the inclusive path, your recruiters first would have to recognize that inclusion is a job skill worth hiring for. Second, recruiters would need to be trained in behavioral interviewing techniques. Third, they would need to know how to ask behavior-based questions that explore inclusion.

The most important take-away is that interviewing for an inclusion orientation is a potent step to enhancing an organization's inclusiveness. Many organizations focus on training toward this end, without capitalizing on the hiring potential. New employees who walk in the door with an inclusion orientation are more likely to be highly engaged from the start, more likely to support the engagement of their co-workers, and more likely to remain engaged until they walk out the door at the end of their careers.

Article by, Perry Alter and Greg Morris and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


The new FTC Identity Theft "Red Flags" guidelines take affect on November 1, 2008. Are you aware of your obligations under these new provisions? If your organization conducts background checks, these regulations affect you. All users of consumer reports must implement procedures to deal with any notices of address discrepancies they receive from a nationwide consumer reporting agency (mainly credit bureaus such as Experian, Equifax and TransUnion). These policies and procedures must be designed to help the user confirm that the consumer report and the consumer match.

If you weren't aware of these guidelines or how to comply, you've come to the right place. We just produced a free webinar with Seyfarth Shaw labor and employment attorney, Pam Devata.

The webinar can be downloaded by clicking here. Simply fill out the information requested and you're good to go.

Article by, Nick Fishman and courtesy of EmployeescreenIQ


Survey: International Experience Increasingly Important for Accounting Professionals

To get a good job at home, tomorrow's accounting professionals may first need to work abroad, a new survey suggests. Seven out of 10 (71 percent) chief financial officers (CFOs) interviewed said international experience will be necessary for accounting and finance professionals five years from now. This is up from 56 percent in 2002, when the same question was asked of finance executives.

The survey was developed by Robert Half Management Resources and conducted by an independent research firm. It was based on telephone interviews with more than 1,400 CFOs across the United States.

CFOs were asked, "How necessary do you feel international experience will be for accounting and finance professionals five years from now?" Their responses:

 

2008

2002

Very necessary

24%

20%
Somewhat necessary

47%

36%
Somewhat unnecessary

13%

20%
Very unnecessary

15%

19%
Don't know

    1%

    5%
 

100%

100%

"The accelerating pace of globalization and the impending U.S. adoption of International Financial Reporting Standards will continue to drive demand for accounting and finance professionals with international business experience," said Paul McDonald, executive director of Robert Half Management Resources. "Professionals who are bilingual and have had exposure to other countries' tax, compliance, legal and regulatory issues have a competitive advantage in the job market, particularly among the largest firms."

McDonald continued, "Job seekers who are unable to work in another country can still enhance their career prospects by gaining an understanding of different cultures, languages and business protocol to better serve their companies and clients around the globe."

About the Survey
The national study was developed by Robert Half Management Resources. It was conducted by an independent research firm and is based on more than 1,400 telephone interviews with CFOs from a random sample of U.S. companies with 20 or more employees. For the study to be statistically representative and ensure that companies from all segments are represented, the sample was stratified by geographic region and number of employees. The results were then weighted to reflect the proper proportion of employees within each region.

Article courtesy of Robert Half Management Resources has more than 150 locations worldwide and offers online job search services.


In all of our lives, there is a silent force at work. Every day, in almost every way, it distorts the truth and oddly, gives us pleasure in the process.

That force is the need to assign blame to others. To insist that they caused this or that, made us look bad, held us back, interfered with our would-be success, left us alone, prevented us from being alone, made our companies fail, drove us to bankruptcy, denied us of love, loved us too much. It goes on and on. The music of blame. The perpetual motion machine that saves us from fault, from sin, from responsibility.

From everything we don't want to face in ourselves.

From the fact that what we pretend is black and white - I'm right, they're wrong- is always grey. Worse than that:

It is always our fault. Mine. Yours. Not the other person's. Not the competing firm. Not the SOB who beat us to market or landed the promotion we wanted. Just us. Naked us. If we accept this, if we forego the urge to affix blame elsewhere, we have to stand alone, suck it up and move on.

Imagine a day when no one blamed anyone for anything. What a joyous, cleansing dose of self-reliance that would be. The blame game just sucks us into the black hole of escapism that absolves us from actually facing up to and dealing with our own shortcomings.

And it gets so absurd. In the Palin/Biden debate, the two people seeking to be a heartbeat away from the nuclear codes, were assigning blame for global warming. Biden on mankind. Palin on the cycles of nature. If there is a threat from global warming, what the hell is the good of holding a Salem witch hunt to find the imaginary culprits.

Similarly, a paralyzed and completely immoral Congress is about to go on a rampage of "Don't blame us" hearings on who caused the financial meltdown. Having someone to blame will feel so good because no one who actually caused the disaster will have to look in the mirror and admit, much less feel, responsibility. We all know life is lived in the grey area, but we revel in the fairy tale of black and white. When we fail, suddenly it all becomes so clear. They did it. It's his fault. She made it happen.

I'm innocent.

It may feel good to engage in this fantasy, but it is a charade that keeps us locked in a pattern of limitations that stunts our intellectual and spiritual growth.

There is one way to change this and it is a difficult pill to swallow. Admit that no one else is at fault. It is our doing. And our responsibility, our opportunity, our freedom to make it right.

Frightening as this may be, there is no greater form of liberation.


Mark Stevens ad.jpg Article by, Mark Stevens, the bestselling author of "Your Marketing Sucks," "Your Management Sucks" and"God Is A Salesman." Stevens is CEO of MSCO, a global marketing firm, who has advised many clients over the years such as Estee Lauder, Virgin Atlantic, Guardian Insurance, MONY, Giorgio Armani, Starwood, Intrawest, etc. Stevens delivers more than 40 speeches annually and is a regularly featured media commentator, lending his insights and opinions on Fox Business Network, to the Associated Press, on CNN International, BBC Radio and Bloomberg TV.


While unemployment rates continue to dominate headlines, IT employment posted a modest increase in September and delivered another all-time high during the month, according to the National Association of Computer Consultant Businesses (NACCB), which tracks monthly IT employment. The association reports that IT employment reached 3,925,600 in September, a record high. While the September gain of 3,600 (.1%) from the previous month was modest, IT employment continues to display surprising resilience. In fact, from September 2007 through the current month, IT employment was up 4.9%, far outpacing the general employment market. The broader job market continues to shed jobs, losing 159,000 jobs in September alone. While general unemployment held steady at 6.1% in September (up 1.4% since a year ago) after surging nearly half a percentage point in August, the unemployment rate for college educated workers actually receded from 2.7% in August to 2.5% in September. "While a number of my member companies report softening demand in certain geographic regions and among clients in certain sectors, the resilience of overall IT employment to-date remains heartening," comments Mark Roberts, CEO of NACCB. "While the long-term growth prospects of IT employment remain very strong, it is unclear how IT employment will continue to fare in the short-term and mid-term in the face of deteriorating conditions in the broader economy," adds Roberts. The IT employment index is published by the National Association of Computer Consultant Businesses (NACCB), the national trade association representing IT staffing and solutions firms.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


The European Employment Strategy has paid off in terms of creating both more and better jobs, according to the new European Restructuring Monitor's (ERM) annual report 2008 from the European Foundation for the Improvement of Living and Working Conditions (Eurofound). The report, which examines patterns of employment expansion in Europe between the years of 1995-2006, concludes that women workers in particular have benefited from this period of stronger European employment growth. Most Member States of the European Union have generated both more and better jobs in the decade since 1995, especially in the EU 15 area. The proportion of working age population in active employment has risen from 60% to 66% in the EU 15, with total employment growing by more than 22 million jobs. "The overall picture is very positive.... More and better jobs, and more opportunities for women, are created in Europe, representing a shift towards the knowledge economy," says Jorma Karppinen, Eurofound's Director. "But the same progress has led to increasing difficulties for low-skilled workers or workers displaced in declining industries. Policymakers have to be wary about stagnating employment growth in low-paid jobs. This can mean fewer employment opportunities for low-skilled workers at a time when the decline of new medium-quality jobs creates an obstacle to upward mobility in the employment structure." The best performers in terms of job quantity and quality were Ireland, Denmark, Finland, Luxembourg and Sweden, according to the ERM 2008 Report, More and better jobs: patterns of employment expansion in Europe. Most of the jobs were located in knowledge-intensive services, especially in the business services sector and the health and education sectors. In comparison, the report points out that other countries, including Spain, Greece and Italy also experienced a large expansion in employment, but this expansion was flatter in terms of quality and less concentrated in higher quality jobs. The Netherlands, France and Cyprus showed intense job creation at the top and at the bottom with a big gap in the middle. The report also concludes that low-paid jobs have become more atypical in the EU since 1995. In many countries, most employment created in low-paid jobs was part-time or fixed-term, whereas full-time permanent jobs in the low-paid segment were either destroyed or remained stagnant. Migrant workers from outside the EU tended to occupy the lowest-paid jobs. In Spain, Cyprus, Ireland and Greece, for example, the report points to the finding that most of the net jobs created in the two bottom job quality quintiles in these countries were taken up by non-EU nationals.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Running workshops for organisations about marketing and social media, I always take the time to read the feedback from delegates so that I can understand what has worked well and what I need to improve the next time.

With an increasing focus on value for money, I was not surprised to see some feedback from a recent workshop about the investment that people made in the workshop. For the first time ever, the organisation I was delivering a programme for received feedback that the cost of the event was too expensive - yet they have held their workshop pricing the same over several years.

The increasing number of training and workshops that are being provided for less than 100 euros or even free I am sure has altered peoples perceptions of what is value for money when it comes to events and workshops.

However this feedback did get me to reflect on how we as delegates evaluate how effective a programme has been in terms of the return on investment.

Is our view only taken as a snapshot in time at the end of the event when we are asked to complete an evaluation form?

Why don't we review the effectiveness of the workshop or training several weeks or even months later when we have implemented what we have learned and understood how that learning has made us more effective, able to deliver new solutions to clients, attract more clients or even charge more for our services and products?

I know one person who attended the workshop in question and within a week of the event they had attracted more business partners and more customers by implementing just one of the strategies covered - so of course their perception therefore was that the workshop was of great value.

Attending events, conferences and workshops which cost not just money but are an investment of our time can help us steer a course during times of uncertainty - but only if we take action and implement what we have learned then evaluate how effective that is.

So whether it be a free teleclass, a paid for workshop or an expensive conference, if you have attended an event in the last 90 days, what could you implement from what you learned that could bring you greater success in the year ahead? What support and resources do you need? When will you take action?

At the end of the 90 days, why not reflect then if the event was worth it when you truly know the return on your investment?

Krishna De.jpgArticle by Krishna De and courtesy of Biz Growth News blog


Study of Corporate Diversity Initiatives

As corporate workforces start to resemble Olympic villages, and globalization intensifies trans-national and cross-cultural workplace interactions, diversity programs are becoming a mission-critical piece of most organizations.

According to a recent study by the Institute for Corporate Productivity (i4cp), nearly three-quarters of all responding companies, and a whopping 85% of firms with 10,000 or more workers, have either expanded the scope of their diversity strategies thanks to globalization or have plans to do so. Continue reading about diversity strategies ...

george lenard.png Article by George Lenard, the originator of George's Employment Blawg, has over twenty years of experience in all aspects of labor and employment law, including preventive law as well as litigation. His special interests include employment discrimination, sexual harassment, and noncompetition agreements. He is currently a managing partner with Harris, Dowell, Fisher & Harris, L.C., in St. Louis, Missouri, and lives in the suburb of University City with his wife and family.


In one of the most difficult economic environments on record, American workers are struggling to achieve career success with half their brain tied behind their backs. At least that's the provocative claim by Peter Weddle, the author of an innovative, new business fable entitled, Recognizing Richard Rabbit. "It's astonishing just how effective American workers have been, given that most are not using all of the talent with which they've been endowed," says Weddle. "If they're creative, they rely on the right hemisphere of their brain and ignore the left. If they're analytical, they turn to the left hemisphere of their brain and forget about the right. It's a natural propensity, but one with especially serious implications today." Weddle further adds, "In effect, America's working men and women are confronting the most challenging workplace and the most difficult job market in several generations, and doing so with just half of the insight and wisdom they possess." Weddle's new book, Recognizing Richard Rabbit is designed to correct that shortcoming, a fable which explores the secret to personal effectiveness. Says Weddle, it's a tale about some forest animals that learn just what it takes to find "the You of your dreams," the authentic person who represents the best of you that you can be. Unlike traditional fables, however, Recognizing Richard Rabbit empowers the reader to acquire this self-knowledge by using all of their brain. Weddle's book uses both the right hand and left hand side of the page to stimulate both sides of the brain: The right hand page of the book puts forth a fable which encourages readers to use the right hemisphere of their brain to tap their imagination and discover their own true self. The left hand page of the book offers a self-interview that parallels the fable and poses a series of probing questions that ask readers to use their logic to identify and overcome the impediments to being faithful to themselves. Together, says Weddle, these two pathways bring the reader to a more complete and wholesome recognition of their best self so that they can be the masters of their career.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Stimulating the economy, keeping jobs in the U.S. and managing security risks are three of the biggest issues that America is facing today. Two studies released by the CGI Coalition for Mission Results, a public policy initiative formed earlier this year between CGI and major academic institutions, outline a multi-faceted strategic plan devised to address job creation and the IT workforce in the U.S.

With the economy in flux and the current unemployment rate at 6.1 %, new high-quality U.S. jobs are needed in rural communities as Americans struggle with continuing job loss. The studies suggest that the on-shoring business model, through public-private partnerships, can provide significant economic stimulus in rural communities through the creation of lasting, high quality jobs in America's rural hometowns and give young people the opportunity to work and stay in the communities where they grew up.

On-shore jobs enhance productivity and cost savings
"Information technology is our newest national resource. High quality jobs with proximity to clients create enhanced productivity and value for all of our stakeholders while supporting our rural communities across the country," says Donna Morea, President, CGI, U.S. On-shoring helps manage security risks in the world of global IT services delivery. When sensitive IT solutions and infrastructure are kept in the U.S, there is less risk of overseas exposure to national security issues, Morea adds.


While off-shore outsourcing can generate cost savings of 20-40% for applications projects compared to major U.S. cities, domestic on-shoring in mid-sized cities and rural areas can generate 30% savings, according a July 2007 report published by the Information Technology Association of America.

Responding to the challenge
The first study, Securing America's Future: Tools for Achieving U.S. Technology Independence and Job Growth, outlines the challenges facing the U.S. in achieving technology independence and job growth and recommends ways in which the government can respond to those challenges. "The past two decades have witnessed a significant outsourcing of not only low-skill production jobs, but more importantly the outsourcing of high-quality, skilled jobs in IT," says author Dr. Lester Salamon, founding director and principal research scientist, Institute for Policy Studies, at Johns Hopkins University. "This is not only an economic concern, but it has become a matter of special urgency in light of the security issues posed by having critical national intelligence and business information handled overseas."

U.S.-based IT companies average an ongoing inventory of 470 job openings for skilled positions, while technology companies focused on defense specifically average more than 1,200, according to the National Foundation for American Policy's March 2008 report, Talent Search: Job Openings and the Need for Skilled Labor in the U.S. By actively growing domestic IT capacity, the U.S. can stimulate rural growth and help to keep these jobs at home, and possibly even bring jobs back that had been sent overseas.

Case studies for creating jobs
The second study, Creating Jobs in America: Case Studies and Recommendations for Local Job Development, authored by Dr. Darrene Hackler, associate professor, Department of Public and International Affairs at George Mason University, examines case studies of how U.S. private sector companies are using on-shoring as an effective economic development tool in local communities.

Hackler addresses how localities can experience economic growth in terms of jobs and tax revenues with private sector investments from companies located in traditional urban centers that are considering low-cost domestic locations instead of global off-shoring. Additionally, the study examines economic development potential and impact of on-shoring in order for communities to experience sustainable development that leads to competitiveness and further upgrading of the local economy.

One case study describes how CGI invested in a U.S.-based technology center to foster a rural economic transformation. CGI's Southwest Virginia Center of Excellence in Lebanon is a model of how a public-private effort can help revitalize an economically depressed community while protecting sensitive data and technology, the report states. Opened in 2007, this facility is projected to generate in excess of $65 million in economic activity in the region by 2010. Hackler also makes recommendations to public officials at the local, state, and federal levels by detailing factors and policies that support the development of on-shoring opportunities.


Both studies are available online at www.coalitionformissionresults.org.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


From Wall Street to Main Street - the Ripple Effect

Homeowners who have had to default on subprime mortgages (and Wall Street executives who have had to leave their positions in disgrace hauling away their last millions of loot) are far from the only people being hurt during the current crisis. According to an article in the Sept. 15 edition of Crain's New York Business.com:

Before Lehman Brothers went bankrupt and Merrill Lynch was forced to sell itself, the deepening subprime mortgage crisis had prompted estimates of Wall Street job losses to soar from 2,000 to 33,000 during the current downtown.

According to the article, each securities job in New York City "creates two others," meaning employers from law firms to restaurants and luxury retailers will feel the pinch. And while the impact of the turmoil in financial markets might be biggest on Wall Street and around the Big Apple generally, it's now becoming obvious that as the credit crisis spreads Main Street companies and employees are also feeling pinched. Continue reading about how to stay afloat ...


george lenard.png Article by George Lenard, the originator of George's Employment Blawg, has over twenty years of experience in all aspects of labor and employment law, including preventive law as well as litigation. His special interests include employment discrimination, sexual harassment, and noncompetition agreements. He is currently a managing partner with Harris, Dowell, Fisher & Harris, L.C., in St. Louis, Missouri, and lives in the suburb of University City with his wife and family.


This comes from National Association of Professional Background Screeners (NAPBS) lobbying firm, Greenberg Traurig.

A bruising partisan battle over an overhaul of the nation's immigration laws is expected to surface in the early days of the next Congress and new presidential administration, a clash that already has lawmakers, lobbyists and immigration advocates gearing up to fight. The stage was set in a little-noticed provision in the continuing resolution that Congress recently passed to keep the federal government functioning into March. The provision gives a short-term extension to the Homeland Security Department's E-Verify program, which offers employers an online tool to verify the legal status of workers. The extension ends March 6 -- a mere 45 days after either Democratic presidential candidate Sen. Barack Obama of Illinois or Republican candidate Sen. John McCain of Arizona takes office. "Does a President McCain or Obama want to step in next March in the middle of a cat fight? Hell no," one congressional aide said. Some lawmakers, mostly Republicans, sought a long-term extension of E-Verify. Continue reading about E-Verify ...

Article by, Jason Morris and courtesy of EmployeescreenIQ


Survey Shows Thank-You Notes Influence Hiring Decisions, But Only Half of Candidates Send Them

Your mother told you to do it, and now a new survey shows she was right: Sending a thank-you note not only displays impeccable manners but also may give job hopefuls an edge over other applicants. While nearly nine out of 10 of executives polled (88 percent) said sending a thank-you note following an interview can boost a job seeker's chances, they also estimate that half of applicants (49 percent) fail to do so. The good news: More candidates are following up post-interview today than five years ago.

The national poll included responses from 150 senior executives -- including those from human resources, finance and marketing departments -- with the nation's 1,000 largest companies. It was conducted by an independent research firm and developed by Accountemps.

Eighty-eight percent of executives said they consider a post-interview thank-you note influential when evaluating candidates, a slight increase from when executives were asked this same question five years ago (86 percent in 2002).

Executives polled said half (51 percent) of the candidates they interview send thank-you notes afterward, compared with 39 percent five years ago.

Executives also were asked, "How do you prefer to receive thank-you messages from candidates following interviews?" Their responses:

Handwritten note 52%
E-mail 44%
Prefer to receive both 3%
Don't know    1%
  100%

"Regardless of how someone believes he or she performed during the interview, sending a short thank-you note afterward demonstrates initiative and courtesy," said Max Messmer, chairman of Accountemps and author of Managing Your Career For Dummies (John Wiley & Sons, Inc.). "Conveying appreciation in a well-written message is not only polite, it also can distinguish a job applicant from others vying for the same position."

Messmer added that the best strategy often is to send an e-mail shortly after the interview, followed by more formal correspondence. "E-mail ensures immediacy, but hiring managers still favor the personal touch of a handwritten note," he said.

According to Accountemps, thank-you notes should be just a few paragraphs in length and accomplish three objectives: Express your appreciation for the opportunity; reinforce your interest in the job; and restate the value you can bring to the organization.

Article courtesy of Accountemps with more than 350 offices throughout North America, Europe and the Asia-Pacific region, and offers online job search services.


According to research conducted by employeescreenIQ's quality service division, the group found that approximately 10 percent of education verifications completed by the global employment screening company during the second quarter of 2008 uncovered discrepancies between the information it obtains through its investigations and facts provided by job candidates. The item most frequently falsified by applicants was the completion of their high school education.

"False information about ones' educational history is the third most common discrepancy we uncover while conducting verifications for our clients," said employeescreenIQ's Vice President of Quality Service, Kevin Bachman. "As we released in our 2009 background screening trends, due to the tightening of the job market, we are predicting a rise in the number of individuals that "fluff" their resume, including their educational history. Our facts show that if it wasn't for proper screening, for every 10 people a company hired, one would have obtained employment while lying about their education, a very important aspect in most jobs," said Bachman.

employeescreenIQ's research also revealed these interesting facts:

  • High school diplomas were falsified more often than a college degree.
  • Post-graduate and doctoral degrees were the most infrequently falsified types of degrees.
  • Applicants' false diploma/degree claims rarely involved an institution they never attended.

"EmployeescreenIQ's findings are in line with insight we receive from our employer clients," said Steven Rothberg, president of CollegeRecruiter.com, the premiere information source for college students and recent graduates that are seeking employment, continuing education and business opportunities.

"When it pertains to education, job candidates are more likely to inflate their academic experience than to outright lie. Few will claim they graduated from a school they didn't attend, or state they have a business degree when they actually graduated with a major in communications. Given the reluctance of many, and perhaps most schools, to delve into details about the academic qualifications of their alumni, these exaggerations can be very, very difficult for most employers to identify," said Rothberg.

Due to the difficult nature of completing successful education verifications, it is important employers work with an employment screening company that utilizes best practices methods. In addition to education verifications, hiring professionals should check with their screening company to make sure they have the ability to conduct professional reference interviews and license verifications. These three elements play key roles in exposing applicants attempting to falsify their education credentials.

Article by, Nick Fishman and courtesy of EmployeescreenIQ


An applicant who was denied a job after disclosing that he was in the process of becoming a woman won a discrimination lawsuit against the Library of Congress.

The Facts

David Schroer served in the U.S. Army for twenty-five years, including a stint as a Special Forces Commander leading a team that tracked international terrorists. After retiring as a colonel in 2004, Schroer applied for a terrorism and international crime research position at the Library of Congress.

According to Schroer's attorney, Schroer received the highest interview score of all the candidates who applied for the position. He was offered the job in December 2004.

Before starting the job, Schroer had lunch with his new boss, Charlotte Preece. During lunch, Schroer disclosed that he was transitioning to become a woman named Diane. Schroer testified that after the disclosure Preece said, "Well, you've given me a lot to think about. I'll be in touch."

Preece then put a halt to the processing of Schroer's employment documentation. She then allegedly expressed concern about whether Schroer's "transitioning" would be a distraction and whether it would negatively affect his/her security clearance, contacts within the Army and intelligence community and ability to credibly represent the Library before Congress.

The next day, Preece called Schroer to inform him that the Library was withdrawing the job offer. Preece allegedly told Schroer that "after a long and sleepless night, based on our conversation yesterday, I've determined that you are not a good fit, not what we want." Preece then filled the position with a male applicant who had a lower interview score than Schroer.

Schroer sued, claiming gender discrimination in violation of Title VII.

The Trial

In defending the Library, the Justice Department argued that Title VII neither protects transsexuals nor prohibits gender identity discrimination. They argued that the Library had legitimate nondiscriminatory reasons for revoking the job offer, including the security clearance and distraction concerns cited by Preece.

Schroer's attorneys argued that the reasons offered by the Library were pretextual and that it discriminated against Schroer based on gender stereotypes in violation of Title VII.

While acknowledging that several federal courts have held that Title VII does not protect transgender discrimination, U.S. District Judge James Robertson sided with Schroer. He found "compelling evidence" that the Library's hiring decision was "infected by sex stereotypes."

"The evidence establishes that the Library was enthusiastic about hiring David Schroer -- until she disclosed her transsexuality," the judge stated. "The Library revoked the offer when it learned that a man named David intended to become legally, culturally and physically, a woman named Diane. This was discrimination 'because of . . . sex.'"

An upcoming hearing will determine Schroer's remedies. For the full text of the court's decision, click here. For a video interview with Schroer, click here.

The Lesson

The lesson here is simple. While courts may take different approaches to transgender issues, the safest course is to evaluate ALL candidates based on purely nondiscriminatory job-related criteria.

Mark TothArticle by Mark Toth, Chief Legal Officer of Manpower's North American operations, and courtesy of Manpower Employment Blawg. Mark also serve as Chief Compliance Officer and Vice President of Franchise Relations and serve on our Global Leadership Team, North American Lead Team, Executive Diversity Steering Committee and Sarbanes-Oxley Steering Committee.


Are you an employee? Want to get fired fast? Lie.

Are you an employer? Want to get sued fast? Lie.

According to a batch of recent studies discussed on FoxNews.com, it appears that lying is getting more and more rampant in the workplace.

What's behind this phenomenon? It's simple: we want to look good.

According to researcher Jennifer Argo, "We want to both look good when we are in the company of others (especially people we care about), and we want to protect our self-worth." Not surprisingly, her study found that people are "more likely to muddle the truth with our co-workers than with perfect strangers."

E-mails in particular were identified as a hotspot of "untruthiness." "There is a growing concern in the workplace over e-mail communications, and it comes down to trust," said Liuba Belkin, co-author of another study. "You're not afforded the luxury of seeing nonverbal and behavioral cues over e-mail. And in an organizational context, that leaves a lot of room for misinterpretation and, as we saw in our study, intentional deception."

What does this mean for employers?

Thinking back on all the employment lawsuits I've handled over the years, I'd have to say the #1 thing that executives do to get themselves and their companies in trouble is to lie. Almost all other infractions can be forgiven, but lying (particularly during an investigation or as part of an attempted cover-up) can cancel out years of built-up personal goodwill.

It's critical that employers foster a culture of integrity, starting at the top. If employees see their leaders distorting the truth they're likely to follow suit.

All managers should be trained on the importance of keeping communications honest. Documents that distort the truth -- including everything from performance evaluations to discipline notices to run-of-the-mill e-mails -- can wind up as defense-killing exhibits in litigation. I've personally seen entire lawsuits undone by a single e-mail that made the company look dishonest.

The bottom line: tell the truth.

Mark TothArticle by Mark Toth, Chief Legal Officer of Manpower's North American operations, and courtesy of Manpower Employment Blawg. Mark also serve as Chief Compliance Officer and Vice President of Franchise Relations and serve on our Global Leadership Team, North American Lead Team, Executive Diversity Steering Committee and Sarbanes-Oxley Steering Committee.


"How do you negotiate when you need to make a positive impression? The answer may depend on your gender," states a new study by Jennifer Overbeck of USC's Marshall and Jared Curhan of MIT's Sloan School of Management. When people try to make a positive impression, they may behave in ways that contradict gender stereotypes, but not necessarily to their benefit, according to the study which assigned 190 MBA students to same-sex groups to represent either a high-status recruiter or a low-status job candidate engaged in a standard employment negotiation simulation.


Half of the participants were offered an additional cash incentive to make a positive impression on their negotiation counterparts. When incented to make a positive impression, men and women in the high-status role acted in ways that contradicted gender stereotypes. Women negotiated more aggressively and men negotiated in a more appeasing manner.


"The findings were surprising," says Overbeck, an assistant professor of management and organization, who has taught negotiation to Marshall MBA students for five years. "We thought the impression motivator would intensify impression response, meaning that if you were conciliatory, you'd become more so, but being aware of making a good impression made the subjects do the opposite."


In the study, women who were motivated to make a positive impression, perhaps in an effort to refute the stereotype that they are weak or ineffective negotiators, advocated more strongly for their own interests. In contrast, men who were motivated to make a positive impression, perhaps in an effort to refute the stereotype that they are overly aggressive, yielded to the demands of the other side.


While the men's strategy of behaving in a more conciliatory fashion apparently succeeded in producing a positive impression in the counterparts' eyes, the women's strategy of behaving more assertively failed to create a more positive impression. Instead, women who behaved more assertively were judged more negatively.


"Men who try to make a positive impression by being conciliatory risk forfeiting their own economic outcomes and women who try to make positive impressions by being assertive can risk damaging their relationships."


Implications
"One implication of the study is that people have a menu of options when it comes to negotiating behavior and they need to choose strategically," said Overbeck. "If you are establishing a new relationship, you can take a hit financially; when the economic outcome is more important and the relationship isn't needed or already established, more aggressive tactics can be pulled out from time to time. Our recommendation is that the more negotiators of both sexes are conscious of dynamics affecting negotiation, the more planning or practicing they can and should do."

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Do your employees have a sense of the bigger picture?

There is a Persian story that goes something like this: A group of villagers is weaving a basket together. A wise man walks by and asks them what they are doing. The first says, "I am pushing one straw against another." The second says, "I am making a basket." The third answers, "I'm helping a family carry food to feed his family."

Though they were all three working on the same project, they each saw their jobs very differently. How do your employees see their jobs? Is it as the same mundane pushing of one woven strip against another, or do they see a little bigger than that - which is the basket itself - or do they see a purpose for why they are doing what they are doing?

The difference is that the last villager was engaged. And similar to our notion of Corporate Relationship Deficit Disorder, for some reason, when we walk into our corporate offices, we leave behind many of the notions about personal relationships that we hold dear while we're at home. Most people are more engaged in the Super Bowl than they are with their company's results.

A very real sense of engagement is possible. We've seen several clients that have a very natural, sustainable, and incredibly magnetic manner in which they draw incredible talent. When employees feel engaged, they are captivated and mesmerized. They feel a strong sense of connection to not just what they are doing, but the purpose in which they are doing it.

There are four common traits/ingredients that enhance a leader's ability to truly engage his or her team:

  1. Making a Difference. People want to genuinely believe that they are playing an important role. Some 10 years after the very early Internet success stories of the late 1990s, many people still talk about "back then" when some administrative assistants were transformed into multi-millionaires. People want a sense of belonging, connecting, and ultimately being attached to real results.
  2. The Journey is as Critical as the Destination. The journey must be meaningful. It has to matter. It is an innate trait for people to aspire to do more and be more. The journey, through its ups and downs, drives us to take risks and find ways around barriers. Even if we crawl across that finish line, the journey is what many will ultimately remember.
  3. Sense of Belonging. I can't go on that journey if I don't feel like I belong. I can't engage unless I am accepted by others and feel like I am part of something. That common desire (or common enemy), by definition, bonds us.
  4. Being part of something Big. Last, but certainly not least, is the importance of being part of something big. Big matters - big successes, big endeavors, and overcoming big obstacles. "Normandy," "Allied Forces," and "Shock and Awe," all give you the sense that you are as big as the effort. Big carries a sense of substance, pride, importance, and that which many desperately seek - direction. There is a Grand Canyon-sized difference between telling people and truly engaging them in their work. Those who want to be there will seldom have to be convinced that it is not just a basket, but a family's livelihood.

Article by, David Nour and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Today, I spoke with Daniel Esty, who is a Yale professor and expert on the environment. One of the major news themes in the past year has been the environment and how companies should "go green." Daniel is one of the most knowledgeable people on this topic, so we discuss how "going green" can actually help improve a companies bottom line and attract and retain employees.

Do you think companies should embrace a "green culture" to attract and retain Generation-Y?

One of the big surprises that emerged out of the research behind GREEN TO GOLD was the importance of bringing environment into business strategy as a matter of human resources policy. Many companies report that many of today's younger employees (and potential hires) want to work for a company whose corporate culture and values they respect. Concern for the environment emerges as a core value for many, especially the most highly sought after knowledge workers.

Can you explain corporate/social responsibility for the environment and why people and companies should start caring in a big way?

Companies have started to care for environment in a big way for reasons that go way beyond corporate social responsibility, which always seems like a narrow commitment to be a good citizen and do fewer harmful things. Today's embrace of the environment as a core element of strategy is all about success in the marketplace. Companies that promote eco-efficiency, especially in the face of $100/barrel oil prices, will cut costs and improve their competitive position.

Likewise, businesses that manage eco-risks better than the competition will see their costs go down and their competitive position strengthen. And many corporations are finding ways to drive revenues with goods or services that have a green dimension. Others are building their brands and corporate images around being environmental solutions providers. Think, for example, of GE's rebranding around "ecomagination." The GREEN TO GOLD story is about growing both the top line and the bottom line by bringing an environmental lens to every aspect of corporate activity.

What impact does a green-friendly company have over bottom-line results and the overall economy?

Under today's circumstances (notably high energy prices), companies that go green may well be positioned as low-cost providers. And they may well be able to differentiate their products in the marketplace and thus deliver more value to their customers, all of which contributes to market strength and profitability.

Why is a green-company more attractive to work at?

Many employees today have lots of choices about where to work, so companies that have attractive corporate cultures, including a commitment to the environment, emerge as the employers of choice. Environmental protection is fundamental to quality of life -- and many people want to have these issues addressed in their professional as well as their personal lives.

Do you think all company's in the future will have to be green? What will happen if a company's chooses not to go that way?

I believe that most companies will find that it pays to go green -- but how green will depend on the circumstances of the particular business. It is also the case that a mere commitment to being green will not advantage a company. In bringing an environmental focus into a business, it is important for the company's leaders to be strategic. Environmental initiatives do not pay off unless they are pursued with the same degree of systematic care and analytic rigor as any other sort of corporate effort.

Dan Schwabel.jpgArticle by, Dan Schawbel, the leading personal branding expert for Gen-Y. He authors the Personal Branding Blog and publishes Personal Branding Magazine and authored the upcoming book, Me 2.0: Build a Powerful Brand to Achieve Career Success (Kaplan, Spring 2009). Dan has been called a "personal branding force of nature" by Fast Company and his work has been published in BrandWeek Magazine, Advertising Age and countless other publications.


I had the privilege of traveling to Mexico City last week to speak to a very large number of HR professionals. The subject was the Net Generation (aka Gen Y or Millenials) and how HR should be preparing to recruit and retain this fabulous, very large generation.

I won't bore you with my entire presentation -- because there isn't room here. But the gist is that this generation's use of technology is one of the foundations for everything they do. And while the Net Gen has gotten a lot of bad press, I firmly believe that we can all learn from this cohort and should embrace many of their characteristics:

  • They value integrity.
  • Doing meaningful work and giving back to their communities is important
  • Work/life balance is not just a phrase -- they want to actually live it.
  • Utilizing the ubiquitous, 24/7 technology for entertainment is something they do, but they also want to leverage technology to collaborate on a global basis.

I could go on and on, but the real point of this post is that whether I'm home in the U.S. or down in Mexico, we are all the same. Generational issues cross borders, languages and cultures. While I believe this has always been true, technology and the shrinking world have made our similarities more obvious.

Is there a diversity lesson in here? Don't we all want the same things? Aren't we basically the same -- no matter our color or gender or national origin?

Melanie HolmesArticle by Melanie Holmes, Vice President of World of Work Solutions for Manpower, and courtesy of Manpower's Contemporary Working blog. Melanie shares Manpower's extensive knowledge while building strategic partnerships with government, universities and other leadership organizations across the country. She is also responsible for social responsibility at Manpower, which includes diversity, volunteerism, community involvement, community relations, philanthropy and workforce development.


Mental Health Parity Act: One of the "Sweeteners" Added to the Wall Street Bailout Bill

Thanks to the mess on Wall Street, over a third of Americans will have better health insurance coverage for mental illness and addiction treatments beginning January, 2010. That's the date that the Paul Wellstone-Pete Domenici Mental Health Parity and Addiction Equity Act of 2008 becomes law.

The mental health parity legislation, which has faced an uphill battle for 12 years, was added to the Wall Street bailout bill as one of the "sweeteners" to make the bailout more palatable to hesitant lawmakers. Continue reading about the Mental Health Parity and Addiction Equity Act of 2008 ...

george lenard.png Article by George Lenard, the originator of George's Employment Blawg, has over twenty years of experience in all aspects of labor and employment law, including preventive law as well as litigation. His special interests include employment discrimination, sexual harassment, and noncompetition agreements. He is currently a managing partner with Harris, Dowell, Fisher & Harris, L.C., in St. Louis, Missouri, and lives in the suburb of University City with his wife and family.


The obvious use of Video in Recruiting is at the job interview itself, through Video Job Interviews.

The "Live" option works in a way similar to MSN-Skype video applications, allowing conversation to take place.

In the "Remote" option, a Company sets up a Job Interview, sends it to the Candidate, and he/she completes it independently using a webcam.

Both live and remote Video Job interviews beat Video Resumes in interaction capacity, legal convenience and risks of video publicity. However, Remote Video Interviewing appears as the superior alternative in almost every aspect.

Live vs. Remote Video Job Interviews

Some important aspects we can compare Live and Remote Video Job Interviews are:

Interaction

While the Live option has the advantage of allowing real conversations to take place (answer to answer), Companies and Candidates still need to schedule a time to meet online, and meeting online can be inconvenient when the Candidate is in a different time zone.

In the Remote Version, a company can send one interview to many candidates at the same time, so they only need to ask questions once. This allows high flexibility as there is no need to schedule meetings. Companies and Candidates can do their part anytime, anywhere.

Technical Aspects

In Live interviews, it is also more likely that technical difficulties will arise during the interview, as there is no special preparation. This can be awkward. Prior testing of sound and image and the independence of the processes in Remote Video Interviewing minimizes risk of technical difficulties.

Interview Length

In Live Video Job Interviews, the duration of the interview is usually indeterminate, like in face-to-face interviews. Remote Video Interviewing allows setting maximum times to respond to interview questions.

Candidate Evaluation

The Remote option has clear advantages for recruiters, allowing them to easily administer candidate info, compare and evaluate candidates within a secure platform, and share videos with Hiring Managers. With the Live version, there is no aid to the recruiter for the evaluation of Candidates.

Security

In the Live version, if the interview is recorded, it is difficult for Recruiters to share video interviews with Hiring Managers securely. In contrast, Remote Video Interviewing allows video storage within a secure platform, reducing the risk that Video Interviews will end up in unwanted places.

Legal aspects

With Video Job Interviews generally, the danger of discrimination suits is not an issue as the risk is as high as with face-to-face interviews.

Remote Video Interviewing reduces the risks of an illegal question being asked during an interview if using the predetermined questions, while the Live version works just like a face-to-face interview in this regard.

Convenience

Remote Video Interviewing offers the possibility to include language and other tests to interviews, adding another element to aid in candidate evaluation. Also, it makes possible to replay videos and to store them online through a secure platform for a period of time.

Article by, The Entervista Team

Article courtesy of the Recruiting Blogswap, a content exchange service sponsored by CollegeRecruiter.com, a leading site for college students looking for internships and recent graduates seeking entry-level jobs and other career opportunities.


Is it enough?

Interview preparation is recognized as a critical part of the recruiting process, and recruiters acknowledge that they have responsibility for preparing a candidate for the interview. The question is: how much preparation is adequate and appropriate?

To learn more about the interview preparation process I posted the following questions on LinkedIn:

For candidates: Having worked with a recruiter, what was your experience with interview preparation?

For recruiters: As a recruiter, how much time do you spend in interview preparation with your candidates?

The response from candidates includes:

  • "What prep?"
  • "I think 95 candidates out of any 100 asked the same question would say, 'what preparation?"
  • "Content was just info. on people involved, a little on the business. Not really prepared to be honest."
  • "If I was a recruiter, I'd haul the person into my office and drill them. Or have extensive notes prepared for them."

The responses from the recruiters include:

  • "At least a solid half hour."
  • "I spend at least a half hour per interview prepping candidates."
  • " ...which takes 30 - 45 mins in total."
  • "I am a firm believer that too much coaching and preparation brings on anxiety, and from experience, when the candidate is focusing too hard on everything you told them-they end up trying too hard during the interview."
  • "30 minutes and an in-depth email with all the details"

Summing up these responses, candidates don't think they are getting adequate preparation from recruiters and recruiters think that thirty minutes is an adequate amount of time for interview preparation.

Many recruiters have the philosophy that a candidate should not be too prepped for an interview. They see interviews as a place where a candidate should perform spontaneously and reveal their "true" self. Their concern is that too much preparation will bias the interview, which would put the client is at risk of hiring an unqualified candidate that "just interviews well". I propose that this is an outdated and incorrect notion.

As I have written previously, the interview is a sales call. Can a sales person be too prepared for a sales call? The more the candidate knows about the company/position/hiring manager, the better they are prepared to answer questions and handle objections. The better they are prepared to proactively communicate why they are an excellent candidate, the better their chances of landing the job.

As excellent sales people, recruiters have a great deal to teach candidates about selling themselves in an interview. Let's take just one example. Teaching a candidate the difference between selling themselves based on their potential benefit to the company instead of features (experience) would significantly improve their performance. Is knowing how to sell oneself based on benefits being too well prepared?

To avoid the risk of a bad hire, hiring managers are primarily looking to screen out rather than screen in candidates. Thus, more qualified candidates interview poorly and lose a job than bad candidates interview well and land an unwarranted job. The more recruiters can prepare their candidates, the greater the benefit for both the candidate and the client company. Next month I will suggest efficient ways of preparing candidates for interviews.

Article by, Eric Kramer and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


When given incentives to create a positive impression, men and women defy gender stereotypes in job negotiations

Source: Jennifer Overbeck, USC's Marshall School of Business and Jared Curhan, MIT's Sloan School of Management

"How do you negotiate when you need to make a positive impression? The answer may depend on your gender," states a new study by Jennifer Overbeck of USC's Marshall and Jared Curhan of MIT's Sloan School of Management. When people try to make a positive impression, they may behave in ways that contradict gender stereotypes, but not necessarily to their benefit, according to the study which assigned 190 MBA students to same-sex groups to represent either a high-status recruiter or a low-status job candidate engaged in a standard employment negotiation simulation.

Half of the participants were offered an additional cash incentive to make a positive impression on their negotiation counterparts. When incented to make a positive impression, men and women in the high-status role acted in ways that contradicted gender stereotypes. Women negotiated more aggressively and men negotiated in a more appeasing manner.

"The findings were surprising," says Overbeck, an assistant professor of management and organization, who has taught negotiation to Marshall MBA students for five years. "We thought the impression motivator would intensify impression response, meaning that if you were conciliatory, you'd become more so, but being aware of making a good impression made the subjects do the opposite."

In the study, women who were motivated to make a positive impression, perhaps in an effort to refute the stereotype that they are weak or ineffective negotiators, advocated more strongly for their own interests. In contrast, men who were motivated to make a positive impression, perhaps in an effort to refute the stereotype that they are overly aggressive, yielded to the demands of the other side.

While the men's strategy of behaving in a more conciliatory fashion apparently succeeded in producing a positive impression in the counterparts' eyes, the women's strategy of behaving more assertively failed to create a more positive impression. Instead, women who behaved more assertively were judged more negatively.

"Men who try to make a positive impression by being conciliatory risk forfeiting their own economic outcomes and women who try to make positive impressions by being assertive can risk damaging their relationships."

Implications
"One implication of the study is that people have a menu of options when it comes to negotiating behavior and they need to choose strategically," said Overbeck. "If you are establishing a new relationship, you can take a hit financially; when the economic outcome is more important and the relationship isn't needed or already established, more aggressive tactics can be pulled out from time to time. Our recommendation is that the more negotiators of both sexes are conscious of dynamics affecting negotiation, the more planning or practicing they can and should do."

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Halloween Will Soon Be Upon Us -- Are You Prepared?

In addition to personally getting ready for Trick or Treating or costume parties with friends, a 2007 Halloween-practices survey by vault.com found that employees at an increasing number of companies are getting into the holiday as well.

Of course, the type of celebration will vary by workplace. Halloween costumes may not be safe in a manufacturing environment, and it's probably best to avoid dressing as the Grim Reaper if you work in an Emergency room. (Believe it or not, it's been done. It didn't go over well.)

So, while you're getting your costume, your treats, and your tricks ready for the season, remember the following tips to keep your workplace Halloween from turning ghoulish.

Continue reading about Halloween in the workplace ...

george lenard.png Article by George Lenard, the originator of George's Employment Blawg, has over twenty years of experience in all aspects of labor and employment law, including preventive law as well as litigation. His special interests include employment discrimination, sexual harassment, and noncompetition agreements. He is currently a managing partner with Harris, Dowell, Fisher & Harris, L.C., in St. Louis, Missouri, and lives in the suburb of University City with his wife and family.


Independent Contractor Agreements - A Match Made in Heaven?

Today's employers are watching their bottom line more closely than ever before, including examining the costs associated with maintaining a full time workforce.

At the same time, workers are looking for ways to increase their independence, decrease their commutes and overall to increase their quality of life.

Done right, independent contractor work can suit the needs of workers and businesses alike.

Independent contractor agreements of one kind or another are, indeed, a popular workplace trend. According to the U.S. Government Accountability office (GAO), there are about 42 million part-time, temporary, or otherwise non-traditional workers--often referred to as "contingent workers"--who together represent roughly 30 percent of the overall U.S. workforce.

This non-traditional labor pool often includes independent contractors, temporary workers, leased workers, agency workers, and others who do not have traditional employer/employee relationships. There are many bonuses to these arrangements for companies and workers alike.

Continue reading ...

george lenard.png Article by George Lenard, the originator of George's Employment Blawg, has over twenty years of experience in all aspects of labor and employment law, including preventive law as well as litigation. His special interests include employment discrimination, sexual harassment, and noncompetition agreements. He is currently a managing partner with Harris, Dowell, Fisher & Harris, L.C., in St. Louis, Missouri, and lives in the suburb of University City with his wife and family.


HR Recruiting Alert has a posting of the most ridiculous resume lies. I found it fitting considering our latest press release.

Some job applicants exaggerate previous accomplishments or fudge dates to cover unemployment gaps. Others use fibs that are much less subtle.

Here are the 10 most ridiculous lies recruiters have caught, courtesy of a recent CareerBuilder survey:

1. Claiming to be a member of the Kennedy family.
2. Listing a degree from a fake school.
3. Including a photograph -- of someone else.
4. Claiming to be a member of Mensa.
5. Listing military experience dating back to before the candidate was born.

See more

Article by, Jason Morris and courtesy of EmployeescreenIQ


Would you be surprised to learn that 1 in 10 job applicants lies to prospective employers about their education? employeescreenIQ recently released results from our 2nd quarter, 2008 study on falsification of academic credentials and found just that. Here are some other interesting findings:

High School diplomas were falsified more often than college degrees
Post Graduate and Doctoral degrees were the most infrequently falsified degrees
Applicants' false claims rarely involved an institution they never attended
What can employers do to insulate themselves from hiring people that lie about their education?

Conduct Education Verifications with the schools the applicants claims to have attended
Check the academic institution to see if it is known diploma mill. We just published a our List of Known Diploma Mills which can be downloaded for free by clicking here.

Click here to download the full release.

Article by, Nick Fishman and courtesy of EmployeescreenIQ


Guidelines for employers to address national security issues posed by illegal immigration just got a little easier, according to Justin Den, chief executive officer of Info Cubic, an international pre-employment screening company. At the heart of the issue are federal Immigration Reform and Control Act (IRCA) rules requiring employers to ensure job applicants do not use false documents to obtain or retain employment. Consequences for both large and small companies not following the IRCA rules and regulations can be substantial, says Den, with employers facing prison terms and fines as high as $3,000 per unauthorized employee. Fortunately, both the Department of Homeland Security (DHS) and the Social Security Administration (SSA) have agreed to an instant I-9 Employment Verification System that allows employers to quickly and inexpensively check the accuracy of Social Security, Immigration "A" and I-94 Arrival/Departure numbers. A special DHS number is then issued to confirm a person's work-eligibility status. "Companies can keep this number on file as proof they have complied with immigration laws," says Den. "This not only helps protect employers from potential penalties, but it serves a legitimate national-security function." Den further notes that the I-9 process is designed to prevent the possibility of a terrorist obtaining access to critical infrastructure systems through their employment. It also helps provide a barrier to industrial espionage, where an illegal employee could become privy to sensitive information and technologies. "I-9 compliance can get a bit complicated," notes Den. "With individual states issuing their own guidelines, a company operating nationally or regionally can face conflicting rules and regulations depending on where their workers or contracted employees are operating. That's why it's extremely helpful to partner with a professional employment screening business to ensure compliance and avoid sanctions." In addition, work eligibility is often dependent upon time-sensitive documents that must be diligently tracked to assure they have not expired. In the past, many employer I-9 violations were attributable to paper forms that were improperly filled out, filed and forgotten or simply lost. However, I-9 compliance has recently become easier with the creation of an electronic "E-Verify" system developed in cooperation with the DHS, SSA and U.S. Citizenship and Immigration Services (USCIS). The online national database vastly simplifies an employer's ability to check the employment-eligibility status of job applicants while increasing the government's ability to hold employers accountable for the workers they hire.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


A new WorldatWork survey finds that when it comes to designing and implementing total rewards programs, generational differences in the workforce are not currently top of mind for compensation and benefits practitioners. Only 12% of respondents say this is a significant issue right now, though a majority believes it will warrant more attention over the next five years. The WorldatWork survey, Rewarding a Multigenerational Workforce, suggests that there is, at best, an awareness of differing generational needs by total rewards professionals. There does not appear, however, to be a concerted effort to proactively go beyond this recognition. The survey reveals that 56% of organizations do not consider generational differences when designing total rewards programs, implying that they may not feel a pressing need to address each generation uniquely or perhaps don't have the tools to automate and manage the process. The survey also finds that 80% do not have an organization-wide strategy that calls for consideration of a multigenerational workforce when designing, administering or communicating total rewards programs. "The lack of attention to generational differences could thwart efforts to attract, motivate and retain top talent," says benefits practice leader for WorldatWork, Lenny Sanicola. "Companies will soon have to confront the need for a rewards strategy to meet the diverse needs of a multigenerational workforce." Other key findings from the survey suggest that while 64% of companies have four generations (Silent, Boomers, Gen X and Gen Y) working side by side, only 3% are actively planning and executing employee rewards strategies for multiple generations. Furthermore, of the programs included in the survey, organizations report that recognition programs (85%), paid time off (80%), and wellness initiatives (79%) are the most prevalent, likely because they are programs that meet cross-generational needs. And when asked which generation they currently spend the most effort and resources to attract and recruit, 52% state they attract and recruit equally across all generations, 24% claim they focus mainly on Gen Y, and 20% on Gen X.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


A Recruiter's Guide

In 1672, astronomer/mathematician Ole Roemer of Denmark used a telescope to monitor and track the orbits of the moons of Jupiter. At that time, Jupiter was known to have 4 moons. Jupiter, which is 10 times the size of the earth, provided a spectacular background for tracking the speed of passage of each moon in orbit around the planet. While tracking the four moons, he waited for them to appear from behind the planet. Much to his astonishment, in each case, the moons appeared some minutes later than his predictions. As Jupiter moved farther away from the earth, the appearance of each moon varied even more from his estimates. After months of calculations and study, Roemer realized that he had been studying the moons with a false assumption. Like his fellow astronomers, he had assumed that the speed of light was infinite, and therefore the moons should appear from behind Jupiter at the very moment their orbital speeds would predict.

Roemer was the first astronomer to realize that light was not infinite in speed but finite and measurable in order to explain the discrepancy between his predictions and his observations. After some additional months of study, he confidently announced his findings and that light traveled at 140,000 miles per second. Two hundred years later, two astronomers devised an experiment to re-fine his calculation to the presently-accepted speed of 186,000 miles per second. The astronomer's false assumption led to one of the most important discoveries in astronomy.


How do effective sales organizations function?

There are various opinions about what makes sales driven organizations effective, usually focused on issues such as resources and training, software for sales tracking, or heavy marketing and lead generation programs. For recruiters, understanding the sales culture of your organization is essential to effective sourcing and hiring within that culture.

Every effective sales organization holds three dimensions in common:

  • Staff. All elements of staff including recruiting, selection, training, development and management.
  • Culture. A system of understandings, beliefs, and commitments that shape, reinforce and drive organizational behavior and performance over time.
  • Resources. All other elements of the organization, such as facilities, equipment, etc., which support the staff and the culture of the organization.

Sales organizations are effective because they focus time and energy on the staff and cultural dimensions of daily performance, with very little emphasis or concern about resource issues. Any focus on other aspects of sales programs could lead to false assumptions about how to build a high-performance sales organization. Much has been written about sales selection and training, so let's consider the cultural values of successful sales organizations. High-performance sales organizations share the following cultural values:

Cultural Value #1: Focus on process
Sales organizations devote substantial time and energy to the processes that they perceive as essential to sales success. Once sales goals are set, the process strategies take over and dominate the horizon of attention for both managers and staff.

Sales organizations use some, if not all, of the following processes to achieve sales goals:

Business Development

  • Prospecting
  • Telemarketing
  • Direct mail
  • Seminars
  • Trade shows/promotions
  • Advertising
  • Public relations
  • Community relations

Account Management

  • Account analysis

  • Cross sell sales

  • Referrals

  • Sales goals/account

  • Competitive analysis

Effective sales organizations use both staff and cultural dimensions to drive the processes outlined above and press those processes to the limits. The daily sales mission is to maximize the performance of the processes and achieve sales goals.

Cultural Value #2: Parallel processing
Effective sales organizations, set goals of getting the equivalent of eight to ten balls in the air at the same time, with the expectation of managing four or five balls successfully and watching four or five others "hit the floor." Sales management lives with risk of failure on a daily basis, but also knows that success comes with innovation and risk. With eight to ten balls in the air at once, sales managers know that four or five ventures will succeed. Sales organizations manage multiple tasks and strive to be environments where parallel processing of tasks is the norm.

Cultural Value #3: Tolerance for risk and error
Effective sales organizations focus on doing the right things. If doing the right things requires assumption of risk or the prospect for error, management is tolerant of both on behalf of the goal of success in sales. Effective sales organizations have a high tolerance for both risk and error because innovation in generating sales can only be achieved if one or both elements are tolerated.

Cultural Value #4: Control versus autonomy
Effective sales organizations view themselves as totally dependent upon staff and culture performance for sales success. The approach to staff roles is:

  • Generalization of assignments: Sales team members have great latitude for individual performance to generate new business and produce sales results.
  • Delegation of authority: Sales team members are empowered to negotiate a number of matters in sales, such as fees, terms of sale, delivery, or whatever else is required to make decisions at the point-of-sale and get customer commitments.
  • Dissemination of information: Sales team members have all of the resources of the organization available to produce sales results, especially any information that could be related to sales activities.

To provide a different perspective, sales organizations operate as if the typical organization structure was upside down! The organization "reports to the sales force" and exists to serve the needs of sales. In order for sales programs to be most effective, it must function with minimum controls and maximum autonomy within normal organizational constraints.

Cultural Value #5: Finite time
Effective sales organizations operate as if there was only one tense: the present tense. The issues of yesterday are history. Tomorrow is too far away to do anything about. That leaves only the present for taking action and making things happen in order to generate business today. The staff and cultural dimensions of the organization are utilized to power the process strategies to the limits each day. By maximizing the potentials for new business each day, sales teams achieve sales results. In effective sales organizations, there is never enough time to do everything.

Cultural Value #6: Monitoring success
Effective sales organizations focus time and energy monitoring sales in two ways: short-term in relation to staff performance and long-term in relation to its cultural support system. From sales tracking to recognition and reward systems, the focus is on sales results and success.

Don't mistake the limits of your horizons for the limits of the world.
In the mid-1930s, the world's most acclaimed scientist, Dr. Albert Einstein, left Europe and took up residence in Princeton, New Jersey with the intention of continuing his work in the study of particle physics and the universe. A few months after his arrival, a reporter was walking along the street and spotted Dr. Einstein walking as well. The reporter approached Einstein, introduced himself and asked for a brief interview. When Einstein agreed, the reporter hesitated for a moment, and then asked the first question that came into his mind.

He said: "Dr. Einstein, is the universe infinite?"
Einstein replied: "No, the universe is finite, but it is without boundaries."

One of Dr. Einstein's greatest breakthrough achievements in his remarkable career was that all the matter in the universe curves space. There is no end to the universe; if it were possible to travel through space in a "straight line" you would arrive back at your starting point! So the universe is not infinite, but it also does not have any boundaries.

Successful sales organizations do not mistake the limits of their own horizons for the limits of the world. A company is finite in terms of its geography, its facilities, its budgets, its markets, and its resources. But a company is also without boundaries in terms of its potential to perform, utilizing both staff and cultural dimensions of the organization to drive change, take action and make the right things happen to achieve sales success and secure an alternative future.

Article by Bill Broderick and courtesy of Kenndy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional


Employers searching for ways to help workers offset the rising costs of commuting should consider the results of a new poll by longtime work/life solutions provider, LifeCare. Workers themselves offer up their top preferences, which include a 4-day work week and greater telecommuting opportunities, the two most popular responses to the online poll. When participants of the poll were asked how they would like their employer to help cope with the rising cost of their commute to work, other than subsidizing the cost of gas, 45% state a 4-day work week; 34% indicate more telecommuting opportunities; 7% suggest subsidizing public transportation; 5% indicate organizing car pools; 4% declare offering rewards for bicycling, walking or carpooling to work, and an additional 4% suggest offering shuttle services from train stations, bus stops, etc. The poll was conducted throughout the month of August on LifeCare's private web site, where employees of LifeCare's 1,500 client organizations were invited to respond.

Article courtesy of Kennedy Information Recruiting Trends providing leading edge insights and strategies for the recruiting professional