A Super Bowl Challenge - Getting Employee's Heads into Your Game
The Super Bowl has morphed into a world-wide spectacle, and except for the players and coaches, everyone else wants the day off from work to watch the game and party with friends. As a result, restaurants that offer home delivery are generally overwhelmed with orders, presenting staffing nightmares for these kinds of business owners and operators.
How do you get 100% of your current employees -- and many of your former employees -- to show up and work during this sacred event and provide a high level of customer service? The good news is that it is possible in even the most challenging of socio-economic areas. The bad news is, if you're just now thinking about how to do it, you're probably three weeks too late to get the results you need for this coming weekend.
Here's a great story that ran in the NY Times a few weeks ago that shows how one New York area Domino's franchisee has already geared-up for the impending chaos. The article points out the management and motivation techniques he uses to get his Generation Y employees to go ALL IN during the big game. And his business is growing in leaps and bounds as a result.
Pay particular attention to the photograph in the article showing how he huddles with his diverse workforce to unify them and prepare them for the huge challenge that lies ahead. Winning coaches use a team huddle to disseminate information and mentally prepare players for victory; a strategy, incidentally, that works amazingly well for managers, if not overdone.
By Eric Chester and courtesy of Generation Why? Whysblog
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