Candidate Experience – Negative Impact of Technical Issues, Part 4 of 6

Joe Murphy of Shaker Consulting Group

This is part four of a series connected to the Candidate Experience Monograph.

We asked job seekers about the impact of career page technical difficulties. Specifically we wanted to know about the propensity to leave the application process, how much effort and time might be invested in resolving an issue and if the occurrence of technical difficulties created a negative brand impression.

Likelihood to Exit

Candidates want an easy to use experience.  And the data suggest there is limited tolerance for poorly functioning features.  They want simple and effective resume uploads, and links that work and are easy to understand.  59% of candidates are very likely or somewhat likely to exit before completing an application process if the encounter a page or process with frustrating or challenging functionality. Continue Reading