Seven Things Your Customers Can Do Better Than You

Bill Lee

I want you to see your customers in a (lucrative) new light. The old paradigm works like this: Your company produces goods and services that help customers get a job done. In return, the customers pay you money. You take that money and invest a good portion of it in traditional sales and marketing efforts—including product developers, creative people, and salespeople, all of whom are paid to figure out what buyers want and to say good things about your company—in a quest to get even more customers.

Wouldn’t it be far more effective to let the customers themselves drive your sales and marketing efforts and fuel your growth? Continue Reading